I rented a unit here and my monthly storage price increased suddenly by over 70%. And this was just after the first few months of renting the unit. I spent countless hours organizing my storage space and building shelving. I followed all of the rules, and yet just weeks before my price increase, management threatened to kick me out for "being there too much during business hours." Very bizarre. Great location. Nice facility. But my plans to rent long-term from this company certainly changed. I waited almost a year to post this review for fear of retribution, but I have long since severed my relationship with this company. I would not do business here again. read more

Horrible. We've been here 10 months and they've raised the prices 3 times!!! They get you in on a certain price, let you move in, then raise prices. 3 TIMES!! That's bait & switch. Scum!! Also it sucks. Elevators never work, there's NEVER enough carts. Here right now & had to defend my cart from being taken by someone who decided he's more important than everyone else. The bathrooms are often unusable (truly unusable, like poop covered). Don't plan on a bathroom here. Garbage. Tweakers. The regular fun Everett stuff. Don't let the newness & somewhat fresh paint fool you. It's just another horrible business taking your money & not repairing facilities. Also, the nice reviews you do see, it's because the employees who sign you up, beg you to write a review. They say they get bonuses from them or something. They really really push you to write a review. I'm glad I waited!! Knowing what I know, I would NEVER SIGN UP HERE!! Run. And again. The elevators don't work. Here right now. No elevators. And they don't care. Some people can't even access their units to move into/out of. Who can carry heavy boxes up/down stairs!! read more

SecureSpace Self Storage Everett - Not explaining elevators not working. This is normal. - Self Storage Near Me - Everett, Washington

Dont buy any of these good reviews... I was on my there 3 days, everyone I talked to, the customers, let me know what I suspected JUST AFTER 2 DAYS!!!!! 2 elevators, 1 didn't work they said.. no biggie, I can walk a bit The 1 day I NEEDED ANY!!! ELEVATOR TO WORK WAS YESTERDAY!!!!.. IM only here 6 days, I live here in summer.. I went to public storage 5 miles away as I had to catch a plabe and had a bunch of stuff WITH NO HOME!!! NO ELEVATOR, SO YA THINK, OK, AT LEAST THERE'S STAIRS YOU RIGHT, THERE ARE, BUT ALL THE DOORS ARE LOCKED and its SUNDAY.. no office personal Oh, call em right?? Ya get a voicemail that says, if ya need help right away, see now Im getting hopeful, call this number THE SAME NUMBER I JUST CALLED I BETTER GET MY MONEY BACK ITS $60 BUT ITS THE PRINCIPLE, KIND OF LIKE I DIDNT HAVE TO LEAVE AN HONEST REVIEW, BUT I DID if you go to their website, all reviews a glowing I won't even mention the 20 break ins last month,from another customer leaving till me Guess I did!! We need a negative review option read more

Save yourself the headache of renting with this company, especially if you try to budget your finances. We have had at least one unit with this location since it was originally built by the first owner, but since they have been taken over by a new owner/corporation we have had nothing but issues. We receive rate hikes constantly, so we would downsize or upsize or get another unit to adjust. We never used the internet 3 month specials, always paid the full rate and then 4 months later another rent increase. And not a small one. Every time it would be an over 60% increase on the bill. Look at the website and the same size units that are still open and available - shockingly still listed at the price we were paying before the increase notices. This month we didn't even get the 30 days written notice of increase and when we called to let them know that we never received the email, we were told "sorry there is nothing we can do for you". I have every email I have ever received from this company, and no price increase notice, but they still will do nothing. The only positive thing I have to say about this place is the manager Krystal is amazing at her job and truly cares about her customers. She is sweet and knowledgeable. The rest of the company is horrible. read more

if you want your stuff don't store it here. My space was repeatedly broken into and personal items taken as well as dodging people walking out the gates with bags loaded with items. It is possible they didn't have a car or any resources for moving, but of course I'm suspect. I saw the video of my space being broken into over the shoulder of the manager but video will not be released to me or EPD in time to recover my things or catch criminals. I would suggest going somewhere else even if you have to pay more. I feels like a set up for thievery but that is only my opinion. read more

Krystal was great and went the extra mile - she was able to answer all of our questions and also showing us different units! We appreciate you and all that you do! read more

Shastina and Krystal helped me pick the perfect unit and they made the process of renting smooth and easy. Thank you!! Grateful!!

Troy was amazingHe really helped me when I was in a pinch! Thank you so much Troy! You truly deserve a raise! The service l requested was great! The quality was great! And the Value was great! read more

I must have went on a bad day. Tried to move in on Sat. Office girl had emergency. Got there 2 hours late and acted like it was no big deal. I had to change my big Sunday plans because of this. Then they charged me 10 extra days because the girl put the wrong move in date. Over a month later and 4 phone calls and I am still waiting for that. Bathrooms are degusting. I have pictures. Tried to talk to 3 different people and they gave me an email address so here I am. The girl is rude and acts like she is doing me a favor. Happy trails read more

not storage friendly, they have no remorse or empathy whatsoever. been paying this storag unit for their elevator to be broken all the time & for them to not understand their customers situation since they close @10pm i can't move all my stuff out the storage unit when i work almost the whole day & had asked if i can do it tmr instead of paying $200 , they didn't care. they're last minute telling me to pay $200 & cant do good customer service ? don't spend your money on this place unless you want you money to be spent on a place that dont care about you but your money . read more

Awesome location. Very candid and the manager was helpful and answered all the questions I had

Horrible!!! Do not rent here its not safe or secure. We moved in about a month ago and went there today to get something out and someone had already broken in through the top and stole all my tools. I had them covered and buried not visible at all and they dug through every single thing of mine. I will be moving out as soon as I can. read more

I researched storage units across the area from SeaTac to Bellingham and read many horror stories about massive price increases. The starting price here at SecureSpace Everett was one of the best and there were mostly positive reviews, so I decided to visit. Talking to Krystal, the senior manager, she assured me that their prices were stable and I shouldn't expect any change until at least next year (this was at the beginning of June). So, I rented a unit from her and signed the lease agreement. I paid the 50%-off introductory price for two months followed by the full price starting in August, but then I received an email before the end of August saying the price would be raised by 60%! Not even one full month at the full price before they jack it up! Looking at the latest reviews on Yelp, it seems a 60% price increase is now the go-to for SecureSpace. Meanwhile, other units of the exact same type as mine have actually dropped in price by several dollars on the Everett website as the company continues their efforts to lure in unsuspecting new customers. The facilities are just middling - one elevator was out in my building, while the only functioning elevator had problems with the floor buttons not working. The unit itself was nice. I loaded it up in early June and haven't been back, since I've traveled out of state for college. I won't be back until December, meaning I can't move my things out until then to avoid the new, high price. I called Krystal and she said the price increase is controlled by a computer in California and she has no say in it, so I can only assume their computer registered my lack of activity, concluded I'm no longer in the area, and flagged me as a ripe victim for extorting. They have my property and can charge whatever they like for it. I'm filing complaints with the Washington State Attorney General's office and the Better Business Bureau, and I encourage anyone else with similar experiences to do the same. And if you're a potential new customer: stay away! I never would have rented here without that assurance from Krystal of a stable price. But in the end, I wasn't even one month through paying the expected full price before receiving notice of a massive hike. read more

I wasn't sure whether I wanted to go with Secure Space right off of I-5 or the other alternative just off the Mukilteo Speedway. Leave it to the Manager Krystal to sell me on leasing a 10x10 storage space from Secure Space. She put my mind at ease that my personal belongings would be safe until such time as my wife, and I are able to find room for these extra belongings. If you are looking for convenience, you can't beat the location right at the intersection of the Boeing Freeway in Everett and I-5. And you won't find a friendlier Manager! read more

We had stuff stored here for almost three years, the transition to the new company was good. There is a notable change in cleanliness of the facility and attitude of staff, for the better. Joe was extremely helpful with our move out even with some hiccups with getting into the units on a Sunday. read more

Walked in to check some units out today and found the right place Joe price!! Was fantastic with options and knowledge on facility great help highly recommend. read more

Initially, based on previous comments I was concerned, but becasue it was close I decided to go in and actually looked around and asked questions. Apparently, as of late last year, these guys are under NEW management and it shows. It was easy to find what I wanted. The sign up process was quick. The manager was flexible and super helpful. Also, the facilities we're clean and smelled good. There are security cams on each floor as you come off the elevator and by the stairs so not one is getting in without being seen on camera. Super impressed so far. Thanks Ron and staff for the help on Saturday. read more

I was one of the first renters when it was opened (6+ years) Once the new company took over ownership. Things started to go wrong. Had some issues each month with my payments. we would pay by check because I will not allow anyone to have access to my account to charge it. Then we got notice that they were building a new building in the parking lot & we had to be out of the spot by certain date. no problem.... I got 7-8 calls and many emails to remind me to be out by the date 3/31/23 So we moved out day before they asked... I had pre paid my space for a few months & i asked them that day about the refund said 7-10 days it would take. today is 8/28/23 just got a check from them. I had probably 6 visits and many emails Ron Mgr was at the beginning & tried to help me... I heard him calling the corp. office asking them to refund me. I believe Gary & the other lady in the office are the ones that were very helpful in getting the refund finally to me. I would not rent back here ever again because if the corporate policy & BS they make you do to get refund... If i was late on payment a day they would take my belongings. Do you think we got anything more than the money that was owed. Just think big corporations are so disconnected from the people that rent. just want the checks to keep landing in accounts. read more

I like the security measures taken to make sure I was who I was and the look of the facility is a lot nicer than some of the others I was looking for and the price couldn't be beat. read more