Let me begin by saying the only reason there even a 1 star given is for the actual facilities. The…read morebuildings are nice & clean. The customer service provided here is one of the WORSE Of any & all places I've been a customer at & actually paid money too. of. I understand customer service has generally gone down it seems w/most business but these Women working in the leasing office are so rude, nasty, condescending, & made me feel like more of a nuisance then paying customer. If I owned this place I'd watch the videos on how they've been interacting with customers to verify my comments, followed by letting both of them go immediately. Just thought you'd like to know. DO NOT STORE YOUR ITEMS HERE until they've replaced the rude help.

First impression as I walked into the showroom was clean and inviting greeted with exceptional and…read morefriendly staff, second impression is well secured, 2 very important qualities when making a choice to be able to trust storing personal property, I was impressed from the time I entered and was given a tour of the facility to the last details of sizes options and pricing both Ladies had me laughing and feeling over all at ease and like family by the time I walked out, I highly recommend this location for not just storage but renting their U-Haul trucks as well!!! Thank you guys for being a head above the rest

Stephanie at FreeUp Storage in Lake Stevens is absolutely outstanding. She has always been…read moreincredibly helpful and knowledgeable whenever I've had questions or concerns. No matter the situation, she's stepped in at a moment's notice and made everything easy and stress-free. I truly never worry about my belongings being stored here. The facility feels secure, well-managed, and professional. On top of that, the pricing is fair -- especially for the level of peace of mind you get, which is rare to find with storage facilities. If you're looking for a place you can trust, I highly recommend FreeUp Storage -- and Stephanie is a big reason why.

We have been attempting to pay storage there for 2 small units since "FreeUp," took over recently…read more I have had NOTHING but problems from them, and they don't seem to know how to utilize their accounting system. Two months in a row, I sent them our rent amounts due, (via our bank's bill pay system.) Both times (last month, and this month,) they have taken our money, payment processed, I got receipts for both payments, but they still claim our rent is not paid! We are moving out asap! PLEASE, PLEASE think TWICE before renting from them!! If there was a "minus" score to give them, I would give hem a -10.

They are the best of the best. Very secure facility. Cameras everywhere and someone living onsite…read morewho walks the property at least daily. We store our travel trailer here and love the gated entrance. Everyone has to enter a code to come in or out. We love that they have a dump station and potable water on site. But most of all, we love the staff. Debbie and Darren are so friendly. Darren got us out of tight spot and did so with kindness and respect.

This is the most clean, well designed, expansive, and downright beautiful storage space I've ever…read moreseen. Darren & Debbie both made the experience effortless. Kind and genuinely interested in helping us, I cannot recommend them enough!

Very friendly and easy to work with. Helps with issues with access or door closure. Are patientread more

dont do it dont let any one you cannot stand even do it your things will be much safer if you were…read moreto just pile it in the alley downtown china town and put a tarp over it i paid for security which was to include security cameras and guess what out of 200 units the 3 in my little row were the only ones who couldnt be monitered by cameras ...my orignal amount to be paid for such a useless space was never to reach over 100 cuz i live on a fixed income and know what i can afford well that didnt stick needless to say the storage management (genie) has 636354271800373552r4239746 different personalities and faces that her maker in life will need to deal with her no help for her bessides getting a new life morals and attitude......anyhow after 3 years i had to agree to leave pay for 2 months i didnt couldnt wasnt alliwed to enter my unit but paid for it and then had to find someone else to go into my storage pack it up go thru keeps and donates sells and gives aways i was not allowed because i was demanding to be paid the 40 dollars for almost 30 months they helplessly over charged me ...to no availe they only gave me a 50 dollar credit towards the 2 months i was denied entry to my unit i wasnt pleased or fwlt apperciated i was told i scammed the company this place also took what ever they wanted from my non secured non moneritered unit anytime i mad them upset or questioned them about things so i am taking them to court do not do it lastly try to get the distric manager or corporates phone number so you can talk to someone with morals and understands the usa way of agreements and who doesnt lie 3 years would never give it to me thats another reason i had to relicate my trash they left for me to move

I've been storing my stuff in Clock Tower Storage for 6 years now. My storage space is inside and…read morehas been safe since I started. Customer service is always wonderful. My storage unit price has never changed since I moved in. I pay on autopay so my monthly payment is on time and always the same. I love the easy access off Hwy 9 in Lake Stevens. I love that I can stop by just about anytime I need. I have previously rented at other storage units in Everett and have been broken into multiple times.

This is the best storage place I've used so far. The people that work here are friendly.read more

There name has changed to iron hard storage this is my recap on all of the issues that I have had…read moreI did not know how bad it was until I had to move the stuff out 1) The staff at this and other locations are the rudest people I have ever dealt with on multiple occasions 2) on arrival at the gate you will notice a small dog that will bark uncontrollably at you with a lady smoking in a chair with no regard whatsoever 3) The gates lock after 10pm we were about maybe 10-15 minutes after 10pm and the on site guy that is literally living there was just not a happy elderly person and was saying extremely rude and inappropriate things and jesters around my kids I'm probably also filling a police report do to this incident that my oldest son was recording

I cannot recommend Anchor Storage Arlington (now under new ownership and called Iron Guard…read moreStorage). I have rented a 10' x 30' unit for the last 6 years and although the rent price did increase periodically while it was Anchor Storage, it never jumped up in price like it recently has since being acquired by Iron Guard. Rent went up 80$ per month on my unit! NOTHING has been done to improve the facility. Gates are chincy and act like they don't want to open up all the way, turns and corners are so tight that it is extremely difficult to maneuver a moving truck or truck pulling a trailer. This is why the corners and sides of their units are all scraped up with paint from vehicles, storage units have openings in the roof line and my belongings are so covered in dirt and dust that has blown in and settled (and this storage facility is surrounded by industrial area, dirt parking lots for semi trucks and road construction so you can imagine how much dirt is flying around outside in the area). Also, and this is NASTY, so many of my belongings are covered in absolute filth from mice. Piss stains, poop droppings, mattresses and pillows that were in bags have been chewed into and left with holes. I went to the office at 9:30a this morning (they open at 9:00a). Open sign was turned off and door was locked. 9:00a opening time was posted on their window. I went to my car and tried calling the number for Iron Guard and their automated message told me to stay on the line and someone would be right with me. It played that message over and over for 10 minutes while I waited for them to answer their phone. They never did and they also never opened up their office during that time. I had gone there this morning to give my vacate notice. Guess I will have to waste my time again tomorrow. This makes me even more anxious to terminate my business with them. I do not recommend this storage facility at all. They are greedy and don't do anything to improve their grounds and units. Maybe new ownership will bring some needed changes but so far in the last 6 months I haven't noticed anything except for new signs that say Iron Guard Storage and the biggest increase in rent price that I have ever seen at a storage unit. Also, 172nd is a traffic nightmare and getting in and out of this place can be frustrating to say the least. With the Amazon building and tons of other construction in the area, it will only get worse.

Fantastic customer service!! Really helpful at the main office, very patient and kind. I was able…read moreto leave my name and number and they called me when the size I needed became available! I referred my mom here and the gal in the office was very nice to her and showed her several units and helped her figure out how to lock the door. It was a hot day and she made the extra effort to leave the office more than once to help my mom. The units are very clean and well maintained! There is plenty of surveillance so it seems very secure. The prices are competitive. I highly recommend Snohomish Mini Storage! I noticed a poster in their office and it's for the local high school, they sponsor teams locally which is really cool!

Great people that work here. Always helpful. Fair pricing. I highly recommend this storage unit.read more

I've never been here before, but when I called and asked about a package that was sent from their…read moreaddress (turned out to be a scam) the guy who answered was extremely helpful and resourceful. I'f I'm ever out that way, I'll be stopping by!

Awesome Storage Place, staff are fantastic easy to get setup! Very Affordable, the quality is…read moregreat! Plenty of choices when it comes to size and did I mention 24hr access is available!! This place is awesome!