Khalil was friendly and helpful answered all my questions. He was very detailed on the tour…read more I also love how secure the building is.

SecureSpace (SS) Lake City did nothing after my locker was broken into the first time in October…read more2025. In fact 19 lockers were broken into that day! Their reply was that "storage lockers are broken into all the time. The Seattle police do nothing about it." I asked for changes to their security and assurances from SS that my remaining stuff would be secure. They did nothing. Again in April 2026 the thieves came (SS wouldn't admit how many lockers were hit this time!). I removed my stuff and cancelled my account. Unprofessional management and innacurate policies only made the storage experience worse. But one thing they did very well was continue to extract (ever increasing rent & bogus service charge) money from my account.

The manager is one of the most helpful and friendly people I know. Always there to answer a…read morequestion.

Plan on paying twice as much as your initial move in price if you plan on staying there longer than…read morea year. From Feb 2024 my rent for a 10x20 went from $185 to $389

Staff, Brendon, was super helpful. We once encountered a lock issue and he was helpful with…read moresolutions. Overall, service is very good, location is convenient.

It was easy, simple in and out the help was great and the person who worked who helped me was very…read morehelpful with explaining everything...

It was a nice facility but they kept raising my rent every few months, when I moved in I was paying…read more$70/month but after about a year it had gone up to $140/month, citing "This change ensures that we can maintain the high standard of service you expect from us."

Raised our rent. Went from $138 to $222 and we've only been here since September lol. Says it was…read morefor "increase in security" but it actually all looks the same. they aren't increasing security, just taking advantage of the fact that you don't want to go through the hassle of moving your stuff again. Our January project is to move storage units because of this. Highly exploitative and closing at 7 is a huge inconvenience. I don't believe places should be able to raise the prices whenever they feel like it. Gross. Just a fair warning to whoever else wants to rent here. Also, the "half off" discount was BS. A bunch of random fees made the price the exact same for the first two months. Expensive. Exploitative.

Renting out a unit here was quick and easy. The exit process was just as easy and efficient. Will…read moreuse this place again when and if the need arises!

Heather and Thomas do a great job of both being professional and very welcoming. I have had a…read moreprivate mailbox here for many years and I have been very pleased with the service I have received.

Hailey was an absolute pleasure to work with and made the process feel smooth and easy.read more

Great value, choice of units, climate controlled, close location to residence, clean, well lit,…read morevery secure, has restroom facilities, moving carts available plus extremely helpful & knowledgeable staff. This pertains to the Aurora location in Seattle, WA

I rented a 5'x10' unit here because the advertised rate of about $70/month seemed like one of the…read morefew semi-reasonable numbers left in the world. In hindsight, that price feels less like an actual offer and more like a "welcome brochure" written by someone who knows you won't be paying it for long. The facility itself is fine. Four walls, a door, does what it says on the tin. No complaints there. The pricing, however, is where things get creative. After about 8 months, my rent quietly leveled up to $115/month for the exact same unit. No upgrades, no changes, no additional services--just a new number that appears on your bill like it was always meant to be there. Meanwhile, new customers are still being brought in at around $70-75/month. So the system is clearly working: step one, get you in with a normal-ish price; step two, remind you that stability is a myth. When I asked about it, I was given the classic "economic factors" explanation, which has become the modern equivalent of shrugging while your wallet disappears. It's hard not to notice the pattern here. It feels less like pricing and more like a slow game of "how much inconvenience will you tolerate before moving all your stuff just becomes your second job." And honestly, it fits right in with the general theme of modern life, where everything vaguely necessary seems designed with a quiet assumption that you will eventually run out of energy to keep arguing about it. So yes--technically it's a storage unit. But it also doubles as a gentle reminder that the starting price is more of a mood than a promise. If you're considering renting here, just assume the advertised rate is the opening chapter, not the story you're actually signing up for.

Professional U-Haul truck rental branch. Very friendly staff. My check-in and check-out process…read morewere professionally done and it was fast. No wait at all. We rented 15' moving truck for 2 days. We spent a lot of money filling up the truck the night before returning. Unfortunately something happened overnight. Gasoline smells everywhere and there's gas leak signs on the ground. The tank dropped to 30% next morning. Weird situation and we were so surprised. During backing up, engine also shuts down saying "no gas" on dash even though meter says 30%. I reported the situation upon return and the staff handled it professionally. We are very thankful to the staff here. Other U-Haul locations don't have as excellent service as here. I would definitely recommend this station more than any other U-Haul branches in the big Seattle area. Thank you