Quite possibly the worst experience at a uhaul location ever. Rented a truck through the app and the lady who works there gets a call right as I'm done checking out and says it's no longer available because someone else is using it for a "one way trip"? And the next U-Haul location was 30 minutes away... would not recommend this place to anyone. read more

No follow up. No appt. confirmation. Rude staffers. Bottom line, this place totally sucks. They don't want your business. They schedule an appt. And then don't honor it. I have the confirmation. Every staffer I've ever talked to there is totally rude. I've never wished so bad that this place would go under. If you support this business I hope you get the same lack of service and courtesy I got. You've been warned. read more

The moving day finally approached. Of course I wait until the day before to make reservations. I call and get call center who did a terrible job... lol, but when I arrived at the location the line was super long and only employe working the inside. After a good 10/15 minutes of waiting in comes the other workers and they get everything took care of in no time. Fixed my reservations that screwed up by call center and I was on my marry way! read more

U Haul - Truck - Self Storage Near Me - Lynnwood, Washington

BEWARE! I booked a truck to pick up in Lynnwood, even used their mover service to have movers meet me to load up the truck...36 hours before the reservation they moved the pick up from Lynnwood to White Center! I called to get help, they told me that they only ever confirm reservations 2 days before pick-up (so if they're going to mess up your move, you will have very little notice), and told me because of how they do inventory, if I wanted to get the truck I paid for, where I paid for, I had to pay more money! That's right, they had the truck I paid for, for the amount of time I paid for, in the size I paid for...but they wouldn't give it to me unless I paid more money. I asked about the $50 reservation guarantee the website boldly says you'd get if they messed up your reservation, and he said my booking didn't count. Look up bait and switch on Google and tell me if that's not the exact definition. Try J&R truck rentals, they are locally owned and cheaper per truck and per mile. read more

Great customer service Adrian was a great help they have a good system going here definitely a big help for summer gardening not having truck this is the place one stop shop!!! read more

I had the worst time moving north away from Everett and people in general The place that I chose as to stay temporary gave me a move in date the day before the date I was given I called to confirm and was told at least another week . I called the movers and u haul. They immediately got it worked out Then it was pushed back again and U-Haul came through. So. I finally get moved in. Everything except my dining table. The driver shows up on time. Is loading up the box and I got my pick up text I had to have her unload it so I could unload the table My piece of crap son in law no showed so I did it on my own. They went above. And beyond for me because of others lack of professionalism. Thank you. U haul read more

Towed my car while I was using their uhaul truck. I parked in their gravel lot on the side. No signs saying dont park there. Paid $450 to get my car back. Worst uhaul experience ever. read more

U Haul - Self Storage Near Me - Lynnwood, Washington

These guys are really trying to get as close to 1 star as possible based on the experience I had. They started by trying to direct me to drive behind a semi truck that was backing up before telling me that I couldn't access my box, which they put away earlier in the day, for 24 hours. The timeline for my move had shifted and it's all because of the horrendous customer experience and lack of information regarding their asinine policies. read more

Absolute nightmare experience here. Came to load a U-Box container after spending 2+ hours loading it in 90 degrees and driving almost an hour to get there. When we arrived, we were told "their warehouse was closed" so we could not access the UBox, but we were there 2 hours before closing. Absolutely NOWHERE is it posted that their warehouse closes at 5. I checked all emails, google, uhaul websites, even my contract. When the GM was contacted, he in a matter of seconds basically said "too bad" and there was nothing they could do. Ended up needing to leave the truck there overnight and return (almost an hour away) to load it into the ubox the next day. Had to rehire help to come again a second day (after paying an hour the day prior just trying to get this situation resolved - none of which was spent unloading the truck). Then drive to return my truck, then BACK to Lynwood store (in a $75 Uber) then drive my car BACK to the city where the truck was picked up. Because this was yet another way they were unable to remedy this. Not to mention it's Mother's Day. I've now spent 4 hours today finishing up a job that could've very easily been done in the hour we wasted in the store yesterday being told there was nothing that could be done. Overall, this costed me 2 additional hours of help ($100), a $75 Uber, and roughly $20 in additional gas making additional trips to Lynnwoood and back from seattle - so a little over $200. Not to mention the additional 4 hours spent finishing this up on Mother's Day. Kaine did the best he could with the situation but this was abismal. Uhaul needs to make this right. Or at least make your "warehouse hours" visible somewhere if they are different from your store. And communicate with your customers paying you over $1000 what time they are able to use your services. read more

I rented a trailer from here last weekend. I made reservations online the week before, and picked it up a few days later. Rental was for less than 24 hours. I was assisted by a lady who could have had better customer service manners. While working with me and my order, she was eating and focusing more on her coworkers computer screens than mine. It's like "Hey lady, pay attention to the customer you are assisting and less on your surroundings." Also, eating while helping a customer out? Really unprofessional. Besides that, getting the trailer and dropping it off the next day went smoothly. They attached and detached the trailer for us quickly. For convenience reasons and closeness of location to the house, I would use them again if I needed a trailer. read more

The wait here is extreme. I use to drive further just because they were fast here but now expect a 30min wait for a 5 min process. This last time it was 45 mins in line!! And the lines in the parking lot will have you guessing which way to go. This place has changed. read more

I wouldn't even give 1 Star . I made a reservation 2 weeks in advance in person to make it easier for u haul to make necessary arrangements for a 6x12 enclosed trailer . First the lady who took my reservation got the dates I needed the trailer all wrong . I needed 7 days, she put 1 . ??? 5 days later I decide to look up my reservation on line , There was no reservation? So I immediately called u haul waited on hold for help over 45 min before someone answered my call. I then made my 2nd attempt to reserve a 6x12 enclosed trailer . Hopefully they get my reservation right and hopefully they get my dates needed right ? After a couple days i check for my reservation on line (AMAZINGLY) I see my reservation, but wait there's more The reservation is for a open car trailer ,?What's wrong with these employees ? It takes me over 10 hours of my time ,Just to rent a enclosed trailer? Then 1 day before I am requesting pick up of the trailer, they call me to tell me I have to drive to the farthest end of the next town away ????. Not we're I request pick up two weeks ago , NO . there's more ' So the morning I need to get trailer at 10 am in the next town away 5 min before I get to that far away location , I get a call from this troubled company's representative Telling me that my trailer in not there , and I can not get it untill late in the afternoon, This ruins everything for me . So I thought everyone should Stay away from this Buisness! No confidence in this , bad business Everything was miserable, stressful, , unknown! That's my experience with U HAUL They should u haul there buisness away for good .! read more

Went in to this location because there were some supplies we couldn't find at the location 3 minutes away from our apartments. We drove 22 minutes in this direction to get them. The website wouldn't take our card to order ahead so we decided to just buy in person. We get there and look around and i asked my boyfriend to get a cart, one of the employees tells him that he needs it so he doesn't allow him to take it. He tells us to put it on top of other boxes in the corner until we have to pay. So i grab a mattress cover and set it aside and get some boxes. When we go to get everything checked out, the same employee from earlier is there. I ask him a question and he answers in the most condescending way. Then tells us that he hopes we don't hate him because he stole our mattress cover that we had already picked out. Without even telling us or asking if it was okay to do. I was upset because we came all this way to get it along with the rest and he didn't bother asking us. Then he asks us what boxes we got, we tell him and he's being rude the whole time when trying to find the sizing of the boxes. We won't be coming back even to sell our boxes like he wanted us to do. He rather think about himself than give proper service to the customers that are buying in person as well. I don't care about if there wasn't much inventory brought in. I don't work there. It rubbed me the wrong way having him treat us so poorly. Don't bother getting help from this guy or any guy here. I think he might be the owner. god i hope not. Should have seen the reviews before heading here. read more

Fraudulent additional charges added on to my bill the next day. I rented a cargo van for 3 hours. Returned it in perfect condition, earlier than I had originally said I would have it for. Stood out in the rain as the check in attendant did the walk through as I've had this same company add additional charges before. I requested my final checkout price before I walked away. "Yes sir no problem. Your total comes out to $36." Low and behold 24 hours later I get an email receipt from them claiming I had the truck for over 24 hours and they charged me for having it overnight. Never again will I give this company my business. read more

This place will cancel your reservation without notice if you do not pickup within 1 hour of your scheduled time.

This is by far the WORST U-Haul location I've ever used across multiple states and over 10 years of driving/towing vehicles. Along with having a family dealership. Made a reservation, confirmed pickup, drove thru traffic over an hour.....to arrive to the manager stating that my 3200lb 1996 camaro was too heavy for the 6000lb max limit trailer. The uhaul computer screen said 6000lb trailer recommended and the 7000lb and higher not recommended.......he said camaro was too heavy for the 6000lb trailer, my Escalade ext couldn't tow the 7000lb safely, then said I needed to rent a 15' box truck and the 7000lb trailer News flash, I've towed 3/4 ton trucks on your same 6000lb trailer.... My fully loaded Escalade ext is 7000lbs approx..... so I guess my camaro is the only one in the world manufactured over 3200lbs and GM must have mislabeled the weight, the title is incorrect, at least according to the manager here it is ‍‍ read more

Looking for packing supplies and the staff here was very helpful and friendly! They had almost everything I needed, and suggestions for places to get what they didn't. read more

I've been to a few U-Hauls around this area and I've regularly been very disappointed. This U-Haul was different! We received fantastic, personal service from both the customer service rep and the tech. This place was clean, well organized and we were in and out of there as quick as we possibly could have been. I will definitely be using this specific U-Haul location again! read more

Great service. I claimed a dispute on the gas, the employee did not give me a hard time for it and he was very friendly and cheerfull

They don't really seem to know what's going on. Not aware of what trailers they have in stock. Big sign that says to wait with your equipment but no one comes out to return it. Most of the employees seem STONED most of the time.... is this a common theme at U-Haul? read more

I should have read these reviews first! Avoid the rudeness, inconsistencies of information given and hassle, just use another unit. I hope somehow this helps them run the business better in the future! read more

My rating for this UHaul place would be a 0 out of 5, honestly. I was treated poorly by the Front Desk people at the UHaul store where I picked up the rental truck. The customer service is really below par. The truck that was rented to me had brakes that were defective. Whenever I press the brakes, almost halfway through the truck continued to slide forward and would not stop. This is a real safety hazard. Then they charged me incorrectly for starting mileage. The Front Desk rep, Enrique, and the rest of the Front Desk employees, were rude, even after I informed them that they over charged me for an incorrectly entered starting mileage. They would not hold themselves accountable for a mistake that is clearly done by the rep who last entered the ending mileage on the last customer who rented this truck. They keep stating it is in their policy. No matter what, employees are supposed to diligently enter the correct starting mileage on the truck before releasing it to the customer. This was not done by the rep who took my reservations. This is poor customer service on the part of UHaul. I would expect a call from the manager to rectify this with me. I believe I should not be charged for an error that was clearly done by an individual who works for UHaul. It is not a good representation of your team of staff, as a whole. Let alone, you are leaving a bad reputation for doing a disservice to your faithful customers. Would appreciate a manager to contact me about this and resolve this in a manner that is in alignment to providing service with integrity of character and reputation that aligns with UHaul's culture and values. If you want customer service, you will not find it from this location. I worked as a customer service representative, and this is not how a good customer service should have been handled. They hire mediocre people. Hence, you get mediocre service. It is very sad. read more

Do not go here!! This place is a scam, I rented a van bought the protection plan had a small ding when backing the van. They said my protection plan is invalid and they will refund my insurance. Be careful guys! read more

Stay Away from this location. No Integrity Terrible Customer Service NO $50 Guarantee My experience: Reserved a truck 7 days in advance. 24 hour rental, pick up at 430pm, drop off 430 pm next day. Was told "Truck needs to be back before 830am tomorrow" When I showed them my reservation I was told "yeah, sorry, truck needs to be back by 830am tomorrow" I responded "I made a 'Guaranteed Reservation'" and showed them my online reservation. Uhaul Response: 'Yeah we don't have any other trucks" This is what you can expect from this company. Buyer Beware read more

Here the worst customer service ever. This my second times with different men, who are working, are always said the cargo van is full booked. Oh come on. They are not responsible to figure out about our car reservation and they only said it's full. We have already booked online the day before we supposed to move, and they was not treating us so professional. One man worker in Lynnwood wants us to find a new rent car in Everett. When we came in Everett, another man said it's full booked too and only have pick up car. Damn it ! You know Lynnwood to Everett almost 20minutes and go back 20minutes. We are spending for gasoline our own car. Please fixed it ! Thank you. read more

Worst customer service I have ever experienced. Rented a truck and storage unit. I live in Bellingham and was moving my mom. We got to the UHaul 30 minutes before closing with a unit reserved and the guy refused to give us the key saying we didnt have time to unload. So I unloaded everything (which fit on one cart) in 10 minutes. Still refused to give us the key and said I had to come back tomorrow. I called the manager and the manager agreed with the employee saying they had families to get home to. So I had to reload my truck and was still done before they closed. Ended up calling corporate and that manager was quick to call and say sorry. I would stay away from this place. read more

My experience with this business was succinct, fast, and the customer service was pretty good. We were there on a very busy Saturday morning with two rental agents. Line moved quickly in this pristine and well equipped agency. Restrooms were immaculate and even had a great scent! We had reserved the truck and dolly online and they were ready when we arrived. The truck was clean, gas amount was confirmed, and dolly was in the truck. On return. we were in and out quickly with no surprises on fees. will definitely return when we move again!! read more

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I just don't understand how people are so clueless here. Really just blows my mind. I was supposed to have a U-box shipped from the Everett location to this one several days ago, come to find out it never happened. Even spoke to the regional office to get it there, the lady promised it would be there first thing Monday, come to find out it's not! At this point the cardboard cutout security guard patrolling the hallways could run this place better than the living people who actually do. Don't bother coming here. read more

Doesn't even deserve a one star. We hired their movers and they walked out an hour into the move because we lived in the house for 25 years and there was a ton of stuff to move. Heard one of them talking smack about "this should be a 4+ person job" and I called him out letting him know I heard. Super UNPROFESSIONAL and they left us hanging. Mind you my father has health problems and they left it all to him to do. shame on u uhaul! read more

How do you rate sub-zero for arrogance and just flat out lying. That's what the woman behind the counter did numerous times. It wasn't even difficult to get her to change her story and therefore change her lies. I've rented countless times from uhaul in many states over many years including three times this year moving my sons and me and my wife. Never ever has a passport, copy of my lease or calling a verified person at 7am been required and it certainly wasn't told to me that it would be a requirement at time of rental. I provided drivers license, had credit cards but she said it's a requirement and always has been. Needless to say she is right because "I work here" and my past rental experiences meant nothing. In fact she said all the other places must have been violating the rules. She was lying and changing her story when I gave her examples of where she was lying. Her over and over response..."Have the day you deserve". Like I was doing something wrong. I will never use this location again and will find a new way to make moves at every opportunity without Uhaul in the future. Arrogance and lying doesn't work for me. read more

Excellent Customer Service and overall experience. We initially went in person to make our reservation so we knew exactly what we would be getting size wise. The customer service agent was patient and helpful, it was on a weekday morning, so it was quiet. They called the day before our departure to confirm our truck and trailer were ready. Pick up was a breeze, they gave us exactly what we asked for and the truck was clean and well maintained. Overall we are impressed. Our friends have had bad luck with smaller uhaul agencies in Snohomish county. I will direct them here in the future. read more

U Haul - Self Storage Near Me - Lynnwood, Washington

Customer service is horrible. These are the most unfriendly, unprofessional people I have ever done business with. Because I am a Manager the Healthcare field I understand what exceptional customer service is. This fact also makes me very patient and understanding of those who are operating in a customer service capacity. U-haul really needs to come in and clean house. This is unacceptable. read more

The truck was there as described but the the customer service was seriously lacking. The front desk woman made me feel as if I was a bother. She finalized my transaction and me and my wife both felt she had a attitude. I won't be renting from this location and will advise others to do the same read more

Worst experience and run around from a company in recent memory. Don't bother trying to get in touch with someone the call center and their "messaging" system is completely useless. Getting a reply of "call customer service and tell them what happened..what do you want me to do it's not my problem"..is absolutely pathetic. Was promised a call back from Edward/Eddie the GM twice and the temporary GM,whatever her name is, and all 3 times was passed off to someone else. Way to take promotion Eddie!..The customer apparently takes the back seat. read more

Been here several times using their pick-ups to take the garbage to the dump and such and never felt like they weren't doing the right thing or trying to get as much money from me as they could. Once (long story short), I stopped by and needed to rent a truck for about an hour, but they were closing in about an hour. I hurried with the process and what I needed the vehicle for to avoid the $10 fee that comes with turning a vehicle in outside of the normal business hours. I showed up at about 7:03pm (just after closing), but they were waiting inside. Susan told me that they weren't waiting for me (even though she knew), but I had a feeling they were waiting for us just to be nice to avoid charging me another $10 (I rent a truck about once a month). read more

I mostly felt motivated to write a review of a U-haul store because the overall rating seemed unjustly low. I'm sure people have had bad experiences. The nature of moving. But I had nothing but good customer interaction, fair prices, and a good vehicle (van) at this location in Lynnwood. I've been to many locations around the country over the years. This location is a good one. Now you may not like how U-haul does things, with truck scheduling but that's a bigger issue and usually not the fault of the person at the counter. And despite problems I've had in the past, I don't think there are many better options for 1-way rentals for personal moving trucks. read more

This place is a scam! The branch manager of this place is a jack**s! We bought a protection plan but when we had an accident he refunded our insurance money and charged us $500! The staff in very unprofessional and rude, stay away from from this place! read more

Holy cr@p, this is by far the worst customer service I've ever experienced anywhere...EVER! You can't make up how horrible Uhaul is. I was here for over 45 min to pick up a pre-paid trailer. I watched a returned truck block 3 customers from leaving for 15 min!!! They would not come out to move the truck after a customer came in and complianed. Do yourself a huge favor and rent from anyone but Uhaul. They are the absolute worst customer service I've experienced in years. read more

My grandson and I went to this location for a 6x12 trailer. We have moved 10 times in 7 years and we both agree that this was the best service we have ever received. From the front counter to the gentleman who attached the trailer, they were professional, helpful and knowledgeable. Employees like these make a great business. A satisfied customer is the best sort of advertising. read more

I went to the U-Haul at 191st and HWY 99 first and they didn't have any pickup trucks available but they suggested I go to the 144th store on HWY 99. They had pretty much brand new trucks to rent there. The staff there were helpful and I was out of there in minutes. You should figure out how many miles you will drive because they do charge my the mile and it does add up. When we returned there was a person who did all the return stuff and we also were done probably in 2 minutes after returning the vehicle. The invoice was sent to my email address immediately. No fuss at all. Great place to rent trucks, panel vans and other stuff. Excellent service and nice people. read more