This location (Lake Stevens Uhaul and Mini-Storage) just restored my faith in UHaul…read more I purposely drove an extra 10 minutes to this store to avoid having to deal with the very rude and unprofessional staff at the Evergreen Way (Everett) store. The Lake Stevens staff are the best: courteous, efficient and pleasant to work with and take pride in their job. I highly recommend them!!!

The worker who answered the phone from this U-Haul store did not seem friendly and was in a hurry…read moreto handle the transaction. However, it turned out that he accommodated a lot for me by letting me park overnight in front of the store, and charging me fairly for the 2 days thar I rented the truck. I will come back to this store for any reason to rent a truck.

This is the best storage place I've used so far. The people that work here are friendly.read more

I've been storing my stuff in Clock Tower Storage for 6 years now. My storage space is inside and…read morehas been safe since I started. Customer service is always wonderful. My storage unit price has never changed since I moved in. I pay on autopay so my monthly payment is on time and always the same. I love the easy access off Hwy 9 in Lake Stevens. I love that I can stop by just about anytime I need. I have previously rented at other storage units in Everett and have been broken into multiple times.

Rented a $19.99 truck for 2 days. I picked up the truck at 1pm Friday and returned at 5pm…read moreSaturday. Expected a reasonable rate, with their added coverage of $21. I was charged 1.89/ mile and made a trip to storage twice and a trip to the dump twice. My end bill was $248. The 19/day is a gimmick to make it look reasonable, but it's not. I should have rented an 80/ day pickup truck from Enterprise or Avis with my private insurance coverage and saved more than $100. Avoid this place. I've rented from Uhaul Everett for more days and miles and paid less. Definitely find an alternative. Avoid at all cost. Even going to Task Rabbit and hiring someone with a truck would be cheaper!

Cancelled my rental the night before the scheduled pick up. Claimed they had no trucks available…read more So much for making a reservation. Go budget. A little more money but far superior service.

I will say the rental was relatively cheap and everything was pretty simple to get taken care of…read more My only issue with this place was on a Saturday morning, where everyone is looking to get their rental this place has a brilliant idea to do a one man show taking care of everybody. What company who is expecting to be successful on a Saturday thinks this is a good idea? Apparently this one... this should probably be a 3* review, but I only had to wait behind one person. The other 4 or 5 people behind me probably won't have anything nice to say about this place.

By far the worst experience we've had moving. 1st truck didn't make it one mile to my house to load…read moreup before check engine light came on. Brought back to Penske. Second truck made it the mile to my house. We loaded it, then the check engine light came on. Unable to delay our trip with them unloading/ reloading into another truck, we insisted a mechanic come take a look. He looked at it and said the diesel exhaust fluid heater was out. Nothing he could do. Shouldn't be a problem. We took the truck and went 30-35 mph up any hill, for 1800 miles. Texas Penske rep refunded us about 1/3 of rental costs, which saved my relationship with Penske. Do not rent from this store. The worst. The car trailer lighting cord was a mangled mess. Wires exposed from being drug by the last renter. When I told them about it they handed me electrical tape. Said just wrap it, it should be fine. The strapping holding the front two tires came loose twice during our trip, damaging the front splitter on my wife's 80k car. Normally, I may read that and think it's the renters responsibility to secure the car (true). But I'm a 25 years of experience construction co owner. I strap things down for a living. Their equipment was/ is junk, at pick up. The roll of electrical tape had me thinking that, but we had a house purchase closing to make. Had to go. We, the renters, shouldn't have to distinguish between junk/ faulty equipment and decent. Again, I'd do business with Penske again. Overall, the company gets 4 stars. Save yourself time, money and hassle by avoiding Everett Penske at all cost.

This U-haul dealer was amazing. Fast and friendly service at a very busy and stressful time…read more Helped us find a way to maximize our mileage for a discounted price. The best customer service, and very knowledgeable.

First impression as I walked into the showroom was clean and inviting greeted with exceptional and…read morefriendly staff, second impression is well secured, 2 very important qualities when making a choice to be able to trust storing personal property, I was impressed from the time I entered and was given a tour of the facility to the last details of sizes options and pricing both Ladies had me laughing and feeling over all at ease and like family by the time I walked out, I highly recommend this location for not just storage but renting their U-Haul trucks as well!!! Thank you guys for being a head above the rest

Let me begin by saying the only reason there even a 1 star given is for the actual facilities. The…read morebuildings are nice & clean. The customer service provided here is one of the WORSE Of any & all places I've been a customer at & actually paid money too. of. I understand customer service has generally gone down it seems w/most business but these Women working in the leasing office are so rude, nasty, condescending, & made me feel like more of a nuisance then paying customer. If I owned this place I'd watch the videos on how they've been interacting with customers to verify my comments, followed by letting both of them go immediately. Just thought you'd like to know. DO NOT STORE YOUR ITEMS HERE until they've replaced the rude help.

The manager Dawn is amazing. Easy to talk to and responds quickly. I live out of state, and I feel…read moreDaen would let me know if there were any issues. I highly recommend this facility.

Dawn went above and beyond to help us with getting our storage unit. She was determined to get us…read moreeverything we needed and with ease. The experience was very stress free. Her friendliness and motivation in helping us return our uhaul were impressive. Good customer service is hard to find these days. I definitely recommend this place.

I needed an under dash brake controller installed and was directed to Everett U-Haul by another…read moredealer. There, I was told, is an installation guru...Jesse. The day of the scheduled installation Jesse had researched the Curt brake controller and noted issues others had posted about difficulties with Ford trucks and brake lights. He had a feeling what the 'problem' was, but anticipated no hang-up. One hour later the unit was installed and worked flawlessly as he demonstrated. What a great personable and competent mechanic! The Everett U-Haul outlet did me a solid. Suzann, behind the desk has her finger on the pulse of the shop. As a customer, it's nice to have confidence in the work performed.

Very good service and fair pricing. A bit of inconvenience because we had to go about 10 miles out…read moreof our way to pickup and return the trailer that we wanted when there was a u-haul dealer within 1 mile but we returned it after closing time and we were not charged an extra fee. The employees were very helpful and respectful. We will continue working with them!