Through all my moves around town and helping friends move since 2012, there have been many employee…read morechanges at this little mini storage. Everyone has been friendly and helpful. The price is reasonable. The units are always clean. The dollies and flat carts are in good working order. I would and have recommended this facility. Even when I had an issue with my gate code, I was patient and they were apologetic. Bring the kindness and patience to your situation that you would want someone to bring to you and things work out.

Employee's were very attentive to my situation and helped me thru a difficult situation. All the…read morefeatures you'd expect at a fair price. I say A+ Thank you!

This location (Lake Stevens Uhaul and Mini-Storage) just restored my faith in UHaul…read more I purposely drove an extra 10 minutes to this store to avoid having to deal with the very rude and unprofessional staff at the Evergreen Way (Everett) store. The Lake Stevens staff are the best: courteous, efficient and pleasant to work with and take pride in their job. I highly recommend them!!!

The worker who answered the phone from this U-Haul store did not seem friendly and was in a hurry…read moreto handle the transaction. However, it turned out that he accommodated a lot for me by letting me park overnight in front of the store, and charging me fairly for the 2 days thar I rented the truck. I will come back to this store for any reason to rent a truck.

Rented a $19.99 truck for 2 days. I picked up the truck at 1pm Friday and returned at 5pm…read moreSaturday. Expected a reasonable rate, with their added coverage of $21. I was charged 1.89/ mile and made a trip to storage twice and a trip to the dump twice. My end bill was $248. The 19/day is a gimmick to make it look reasonable, but it's not. I should have rented an 80/ day pickup truck from Enterprise or Avis with my private insurance coverage and saved more than $100. Avoid this place. I've rented from Uhaul Everett for more days and miles and paid less. Definitely find an alternative. Avoid at all cost. Even going to Task Rabbit and hiring someone with a truck would be cheaper!

Cancelled my rental the night before the scheduled pick up. Claimed they had no trucks available…read more So much for making a reservation. Go budget. A little more money but far superior service.

I will say the rental was relatively cheap and everything was pretty simple to get taken care of…read more My only issue with this place was on a Saturday morning, where everyone is looking to get their rental this place has a brilliant idea to do a one man show taking care of everybody. What company who is expecting to be successful on a Saturday thinks this is a good idea? Apparently this one... this should probably be a 3* review, but I only had to wait behind one person. The other 4 or 5 people behind me probably won't have anything nice to say about this place.

By far the worst experience we've had moving. 1st truck didn't make it one mile to my house to load…read moreup before check engine light came on. Brought back to Penske. Second truck made it the mile to my house. We loaded it, then the check engine light came on. Unable to delay our trip with them unloading/ reloading into another truck, we insisted a mechanic come take a look. He looked at it and said the diesel exhaust fluid heater was out. Nothing he could do. Shouldn't be a problem. We took the truck and went 30-35 mph up any hill, for 1800 miles. Texas Penske rep refunded us about 1/3 of rental costs, which saved my relationship with Penske. Do not rent from this store. The worst. The car trailer lighting cord was a mangled mess. Wires exposed from being drug by the last renter. When I told them about it they handed me electrical tape. Said just wrap it, it should be fine. The strapping holding the front two tires came loose twice during our trip, damaging the front splitter on my wife's 80k car. Normally, I may read that and think it's the renters responsibility to secure the car (true). But I'm a 25 years of experience construction co owner. I strap things down for a living. Their equipment was/ is junk, at pick up. The roll of electrical tape had me thinking that, but we had a house purchase closing to make. Had to go. We, the renters, shouldn't have to distinguish between junk/ faulty equipment and decent. Again, I'd do business with Penske again. Overall, the company gets 4 stars. Save yourself time, money and hassle by avoiding Everett Penske at all cost.

The manager Dawn is amazing. Easy to talk to and responds quickly. I live out of state, and I feel…read moreDaen would let me know if there were any issues. I highly recommend this facility.

Dawn went above and beyond to help us with getting our storage unit. She was determined to get us…read moreeverything we needed and with ease. The experience was very stress free. Her friendliness and motivation in helping us return our uhaul were impressive. Good customer service is hard to find these days. I definitely recommend this place.

I needed an under dash brake controller installed and was directed to Everett U-Haul by another…read moredealer. There, I was told, is an installation guru...Jesse. The day of the scheduled installation Jesse had researched the Curt brake controller and noted issues others had posted about difficulties with Ford trucks and brake lights. He had a feeling what the 'problem' was, but anticipated no hang-up. One hour later the unit was installed and worked flawlessly as he demonstrated. What a great personable and competent mechanic! The Everett U-Haul outlet did me a solid. Suzann, behind the desk has her finger on the pulse of the shop. As a customer, it's nice to have confidence in the work performed.

Very good service and fair pricing. A bit of inconvenience because we had to go about 10 miles out…read moreof our way to pickup and return the trailer that we wanted when there was a u-haul dealer within 1 mile but we returned it after closing time and we were not charged an extra fee. The employees were very helpful and respectful. We will continue working with them!

This U-haul dealer was amazing. Fast and friendly service at a very busy and stressful time…read more Helped us find a way to maximize our mileage for a discounted price. The best customer service, and very knowledgeable.

My very first experience with a storage unit and it has not been a good one. Having drove to this…read morelocation TWICE during business hours, without a sign explaining why no one was in office, and also being hung up on by the representative when I asked her to call the store because no one was on site was the cherry on top. We had driven there 45 minutes before and did not want to waste a trip to get the unit we put on hold. After calling THREE TIMES, they were closed for "health and safety reasons," with no SIGN, NOTICE OR KNOWLEDGE BY THE PEOPLE ON THE LINE. Good luck with this place, unless their service is STELLAR when we actually see them, I don't see myself updating this review.

Haven't gotten off to the smoothest start with this facility but their staff have worked very hard…read moreto make things as easy as possible for me. Unit rental was easy, moving in was fairly quick and you won't find a better deal for your money especially considering the surveillance and climate controlled units.