The manager Dawn is amazing. Easy to talk to and responds quickly. I live out of state, and I feel…read moreDaen would let me know if there were any issues. I highly recommend this facility.

Dawn went above and beyond to help us with getting our storage unit. She was determined to get us…read moreeverything we needed and with ease. The experience was very stress free. Her friendliness and motivation in helping us return our uhaul were impressive. Good customer service is hard to find these days. I definitely recommend this place.

I've been storing my stuff in Clock Tower Storage for 6 years now. My storage space is inside and…read morehas been safe since I started. Customer service is always wonderful. My storage unit price has never changed since I moved in. I pay on autopay so my monthly payment is on time and always the same. I love the easy access off Hwy 9 in Lake Stevens. I love that I can stop by just about anytime I need. I have previously rented at other storage units in Everett and have been broken into multiple times.

This is the best storage place I've used so far. The people that work here are friendly.read more

Through all my moves around town and helping friends move since 2012, there have been many employee…read morechanges at this little mini storage. Everyone has been friendly and helpful. The price is reasonable. The units are always clean. The dollies and flat carts are in good working order. I would and have recommended this facility. Even when I had an issue with my gate code, I was patient and they were apologetic. Bring the kindness and patience to your situation that you would want someone to bring to you and things work out.

Employee's were very attentive to my situation and helped me thru a difficult situation. All the…read morefeatures you'd expect at a fair price. I say A+ Thank you!

Let me begin by saying the only reason there even a 1 star given is for the actual facilities. The…read morebuildings are nice & clean. The customer service provided here is one of the WORSE Of any & all places I've been a customer at & actually paid money too. of. I understand customer service has generally gone down it seems w/most business but these Women working in the leasing office are so rude, nasty, condescending, & made me feel like more of a nuisance then paying customer. If I owned this place I'd watch the videos on how they've been interacting with customers to verify my comments, followed by letting both of them go immediately. Just thought you'd like to know. DO NOT STORE YOUR ITEMS HERE until they've replaced the rude help.

First impression as I walked into the showroom was clean and inviting greeted with exceptional and…read morefriendly staff, second impression is well secured, 2 very important qualities when making a choice to be able to trust storing personal property, I was impressed from the time I entered and was given a tour of the facility to the last details of sizes options and pricing both Ladies had me laughing and feeling over all at ease and like family by the time I walked out, I highly recommend this location for not just storage but renting their U-Haul trucks as well!!! Thank you guys for being a head above the rest

Beware of deceptive business practice. They claim to have a 10 day grace period for late payments…read more But charge you the late fee if you haven't paid on the ninth day that you are late. I requested to speak to management to get this policy corrected And unfortunately, they declined to allow that to happen. Full disclosure after repeated requests they did offer a one time refund of the late fee. Still hoping to talk to management about the deceptive 9day / 10 day late fee policy and get it corrected.

Rented a storage unit for a few months between apartments. No issues. Auto-billing was smooth…read more Would definitely rent here again.

I've never been here before, but when I called and asked about a package that was sent from their…read moreaddress (turned out to be a scam) the guy who answered was extremely helpful and resourceful. I'f I'm ever out that way, I'll be stopping by!

Awesome Storage Place, staff are fantastic easy to get setup! Very Affordable, the quality is…read moregreat! Plenty of choices when it comes to size and did I mention 24hr access is available!! This place is awesome!

They are the best of the best. Very secure facility. Cameras everywhere and someone living onsite…read morewho walks the property at least daily. We store our travel trailer here and love the gated entrance. Everyone has to enter a code to come in or out. We love that they have a dump station and potable water on site. But most of all, we love the staff. Debbie and Darren are so friendly. Darren got us out of tight spot and did so with kindness and respect.

This is the most clean, well designed, expansive, and downright beautiful storage space I've ever…read moreseen. Darren & Debbie both made the experience effortless. Kind and genuinely interested in helping us, I cannot recommend them enough!

Stephanie at FreeUp Storage in Lake Stevens is absolutely outstanding. She has always been…read moreincredibly helpful and knowledgeable whenever I've had questions or concerns. No matter the situation, she's stepped in at a moment's notice and made everything easy and stress-free. I truly never worry about my belongings being stored here. The facility feels secure, well-managed, and professional. On top of that, the pricing is fair -- especially for the level of peace of mind you get, which is rare to find with storage facilities. If you're looking for a place you can trust, I highly recommend FreeUp Storage -- and Stephanie is a big reason why.

We have been attempting to pay storage there for 2 small units since "FreeUp," took over recently…read more I have had NOTHING but problems from them, and they don't seem to know how to utilize their accounting system. Two months in a row, I sent them our rent amounts due, (via our bank's bill pay system.) Both times (last month, and this month,) they have taken our money, payment processed, I got receipts for both payments, but they still claim our rent is not paid! We are moving out asap! PLEASE, PLEASE think TWICE before renting from them!! If there was a "minus" score to give them, I would give hem a -10.