It's been six months and I have not received a refund for the unit I never received. They sold me a locked unit and said there was nothing they could do about it. I called every week for months and was redirected. They ignore my calls and will not answer. Do not rent here. read more

I recently leased a 5x5 storage unit at this facility. However, I never moved any items in to the unit because of my poor experience upon move-in, and I cancelled my lease before the first month was up. I requested a refund of my rent and move-in fees, but was not granted one. Upon arriving at the storage facility on my move-in day, I followed the directions I was sent in an email from Secure Space and attempted to unlock the gate using the provided gate code. The code did not work. I went to the manager's office for assistance and after a few minutes he was able to get me logged in to the online system, which I was for some reason not fully processed in yet, despite signing a lease and paying the full balance the day before. I proceeded through the gate, which now worked with the code, and went to my assigned unit. Upon driving around the facility, I noticed many piles of items and what appeared to be garbage left around. I found my unit, which was down several hallways. The outside door leading to the hallways was unlocked. The directions stated that I should find a combination lock on the door to my unit, and use the code provided to open it. However, rather than finding a combination lock on the door to my unit, there were two blue locks requiring a key. I returned back to the manager's office again to troubleshoot the lock problem, only to find him gone and a sign on the door saying he would return at 5:00, even though it was after 5:00 at that point. I called the number listed on the office door and was directed to a woman who worked for Secure Space. I explained the situation regarding the locks and my inability to enter my unit. She expressed concern that the manager was not in the office and said she would try to contact him. She was unable to get a hold of him and told me to "wait outside the office for 15-20 minutes to see if he'd show up". She said she would then call me back to follow up. I waited outside the office for 25 minutes without seeing anyone. At that point, I decided to drive back to my unit to see if perhaps the manager was there or busy working somewhere else on the property. I could not find him. I parked outside my unit and called the number back that I had previously talked to, and this time was connected with a male. I explained the situation again. He stated that he was the manager and that he left a sign on the office door saying he'd return at 5:30, hence his absence. This was not true-the sign said 5:00. He was unapologetic about the situation and seemed frustrated with me. However, he said he would run down to my unit to help me troubleshoot the locks. I waited outside my unit for another 15 minutes. Still the manager did not show up. Finally, I called again. He said he was on his way. A couple minutes later, I saw him coming around the corner towards the entrance to my unit. Again, there was no apology on his part for the inconvenience. Together we walked to the unit where I showed him the two locks on the door. He said that he had to go get a tool and physically cut the locks off of the door. He left again and came back with a large set of cutters and then proceeded to cut off both locks. Upon opening my unit, the manager looked inside and stated that the unit hadn't been swept out and that he'd be back with a broom. I waited for him to retrieve it and looked inside to find the floor of the unit littered with debris and a pile of what appeared to be dried excrement in the corner of the unit. A few minutes later, the manager returned with a broom and a large shovel. He attempted to pick up the dried excrement off the floor with the shovel, but a stain was still left. He stated that he'd refund the price of my lock for the inconvenience (this never happened). Then, he left me to move in. Unfortunately, at that point it had been over an hour since I had arrived at the facility and I felt neither safe nor taken care of. I did not want to move any of my items into a dirty unit where there had just been excrement on the floor. I left and had a car full of items that I was unable to store. I wrote a thorough e-mail detailing my experience to Secure Space customer service, and never heard back. Finally, I simply cancelled my lease because I didn't want to be charged for another month at a unit I was not using. I was never refunded the price of the lock, as the manager had promised, nor was there any response to my concerns. Overall, my experience with Secure Space Lynnwood could not have been worse. I would not feel safe storing my belongings at their facility, no matter how low the price. read more

The place seems to be under more recent ownership and trying to make improvements to security and looks. The place is older and that is why it seems to be cheaper than the other storage spaces. I received kind and honest service from the woman at front desk. She installed a secondary, heavy duty, lock on my unit the same day I picked the unit. Great service from her, I hope that the company supports efforts to improve security and get it into better shape though. It would be beneficial to have a staff member living on site until it is more secure. read more

After 5 months they jack my rate $100!!! I am on disability and moved my stuff to this location because it was a lower price. I was charged renters insurance every month even though I showed proof I had my own insurance. I was finally refunded that money and told of the $100 increase. This should be against the law to jack the rent 50%!!! Absolutely the biggest rip off EVER!! I wonder if the guy sleeping in his car there got his rate increased? read more

Check your storage unit. Units constantly being broken into. Nobody calls when your storage unit has been broken into. 5 or 6 storage units in one night in the same building. read more

Horrible experience. Was overcharged from the get go. When moved out i was notified I would be removed from system. Charged for a month I wasn't there. Spent the last three weeks trying to get refunded. Just get ran around. Avoid this business at all cost read more

Rip off! They charged​ me 4 months for a storage unit I never rented. Promised be a refund and totally waisted my time and money.

DO NOT use this place! You've been warned! If you do then you can't complain. After the initial move in deal for the 5x10 it went to the regular price for only 1 month and then immediately jumped $10. Then the very next month it jumped another $30 more per month. So yeah, a $40 jump which is about a 90% increase. Almost doubled in 90 days. You've been warned. read more

DO NOT RECOMMEND!! It has now been almost four months and this place still has not corrected their records. They double billed us (I have the receipts to prove it) and they admit to us on the phone and in person that they made a mistake and will fix it. But they don't fix it. They put a lien on our unit even though it's PAID IN FULL and send harassing texts and emails constantly, but never fix their issues. They tell you to email customercare@securespace.com but there is no reply ever when you do. Its a joke and they just take your money and change the lock on your unit. Do not trust them. Continually terrible service all the way around. read more

Mr. Christian E., if you mean well for your business and your customers why don't you act on my complaint on stolen items? It is two weeks now. I just want my books and certificates back. How long does it take to review a CCTV footage? Please do something. read more

Warning...Do not even consider this place! The entire process was a disaster, it's impossible to reach anyone, no follow up on issues. There are plenty of well run storage facilities in the area and this is NOT one of them. read more

Barbie is very friendly and helpful. . I had some issues with my pin first day and we got it sorted quick. When I was moving my things into the unit my phone was about to die and Barbie was kind enough to loan (like take it to my car to charge my phone) me her cable to charge my phone. Not many people would do that. Awesome service. read more

Terrible customer service and horrible security! Units get robbed constantly & the facility does nothing to help or prevent this ongoing problem. It's absolutely the worst storage place I've ever rented from. When Barbie was manager at least she was helpful & did what she could to prevent & help the problem out but since she left its been awful. The staff is nasty. And they don't help or clean at all. The place is dirty and has absolutely no security inside buildings. No cameras at all. The surrounding fence has two places people constantly break in! And it has been pointed out to them but still they do nothing. The lame outdoor security doesn't stop anyone either it's all a joke. They're title is a lie. Nothing secure about the place! It's so gross too! Look at floors and walls just appalling... It's the absolutely worst and dirtiest storage facility ever. With the most awful ignorant rude management and owner possible. Sure the pricing is cheap but it's still no value cus your valuables will get robbed. Worst storage decision I made so far. read more

Pleasant experience with office personnel very good at explaining all aspects of the renting of storage unit also great price range I would totally recommend them to anyone needing a storage unit read more

I was able to get a unit quickly and Khalil was a great help. He was funny and very helpful.

To anyone who reads this see this as a warning! I have been renting a storage unit here for close to a year now and I got everything finally moved over to my new home and notify them via call that I no longer need my storage unit and would like to close my account on April 30th and the lady on site told me that her boss will go down and check the unit and make sure it's clean and nothing is left in there and if all is well they'll send me an email saying that my account is closed. It's been 3 weeks since then and I've called multiple times and now the store is completely dodging my phone calls and I only get connected to the call center, I can't go in person to visit the store because I'm in the military and no longer stay in Washington which the store manager was made aware of when I initially rented the unit. I have never experienced such a dysfunctional working system before and the lack of professionalism makes me wonder why I didn't just go with u-haul down the street for a couple bucks more. This has been a LIVING NIGHTMARE to deal with and I would NOT RECOMMEND this place to anyone. If I could do ZERO STARS I WOULD. STAY AWAY! read more