This company is VERY customer support oriented. We needed a unit next day due to construction schedule change. They worked us in without hesitation even though they were booked. They brought the unit at 9pm to squeeze us in!! In a world where customer service is disappearing, it's good to know some companies get it. I teach Entrepreneurship and I will be using my experience as an example of how to build customer loyalty! read more

What a breath of fresh air. After the HORRENDOUS treatment and (lack of) service by PODS in the Tacoma, WA area, I cancelled the PODS delivery and called UNITS (after reading the GREAT reviews of UNITS and AWFUL reviews of PODS) I went to the Units website and ordered four containers to be delivered tomorrow. I then placed a call to schedule the delivery which was answered by a LIVE person who had just seen my online request. He said "it sounds like you need the container ASAP so if you would like two of them delivered this afternoon we can do that and deliver the other two the following day". And they ACTUALLY followed through on their promise. They were kind, respectful, honest and prompt. I HIGHLY RECOMMEND UNITS located in Kent, WA. read more

This place is very clean and the staff is very helpful and nice. I have had my unit for 2 years and there's never been an issue. The fact that they provide a truck to move your stuff is another great service they offer. I recommend this place to anyone looking for a reasonable priced storage unit. read more

Nobody likes moving. Moving day is the worst day ever. UNITS makes it a little bit more bearable with how easy and convenient it is to use their storage containers. Their robot that moves the storage unit is also really cool. It was the same guy who dropped off and picked up the storage container at both originating and destination addresses -- I forgot his name, but he was super nice. He was able to park the UNITS precisely however I wanted to on our driveway. With the opening towards the garage and on the right side. We paid for storage for a few weeks for the UNITS and nothing was damaged. The driveway to our new house is steeper than most but the UNITS didn't budge an inch while we moved things in and out of it. UNITS was the smoothest part of our move. Compare the UNITS Yelp reviews with PODS and other competitors and there is no comparison. Don't even waste your time. Go with UNITS and you'll be happy. read more

Fantastic service. Every drop-off and pick-up was on time, quick, and easy to set up over e-mail (just be sure to give 10 days notice). A rep was even able to look at Google Maps to give their input about dropping a storage pod in my small and hard-to-reach driveway. This service compensates for a less-than-robust website and I would use them again. read more

I used units to store my things for a month and half, then redeliver to my new apartment. They were great! Super efficient- and half the cost of Pods. Definitely recommend! read more

I needed these units quick and they were very accommodating. The units are clean and easy to pack. I wish they had a location up north I think it would do very well read more

We had a great experience with UNITS. We got our floors refinished so we had our furniture stored in a unit on our driveway-- which is long and narrow, there is no way their truck would fit down it (9' wide). The skilled operator put the unit on a smaller platform with wheels and used a remote control to drive the unit down our precarious driveway. He maneuvered it beautifully and parked it squarely in our driveway. UNITS was very communicative, even responding to one of my emails late in the evening. I would definitely hire them again. read more

I used Units while I had my floors refinished. I can't recommend them enough! It was super easy and they were very responsive when I reached out. I am happy to be moved back into my house amd the Unit was picked up before the snow hit! read more

Very glad I used this service. I moved out of one home and didn't move into the next home for 2-1/2 months. Yes, I could have saved a wee bit of money renting trucks and using storage units... but was SO glad I didn't; because we would have moved FOUR times instead of twice! (Once into the truck, once into storage unit, again into a truck, then a fourth move into the final destination.) It saved so much time just moving into the storage unit, then from the storage unit into the final destination. Plus, for reasons I don't fully understand, the other similar services I tried to get bids from didn't even service my area. Dan was very responsive and even when I didn't like the answers to my questions (for instance, they won't pro-rate a month of storage), he was very clear about their policies. read more

These guys were great, nothing but efficiency and professionalism. We had our close date in our house we were selling and the one we were buying moved several times. UNITS knee how Important it was to my family and I to have our two units at our house by a certain date. They flexed their schedule enough to make it happen. Worked with Dan a few times and he really made us feel like our needs mattered. Awesome company and service! read more

The Unit itself was great! They were able to maneuver into a narrow driveway. My complaint is on the billing. I emailed on Jan 29 that the Unit could be picked up on March 1, or after February 28. In the contract it says they need 7 days notice, so when I was billed for March, I was surprised and thought it was a mistake. When I called, he emailed me back essentially saying that since it went past February 25 (my auto payment date), I had to pay for the whole month. I feel like he was somewhat dishonest about it. For example, when I emailed him, he could have said, "If you are out by February 25, we don't have to charge for a whole month, for three days." But he didn't and I got charged an extra $187. read more

Simplifies moving. Pack the UNIT, they take to their warehouse, ready to be moved to the final destination. Storage is a little expensive, but the convenience of only have to pack and unpack one is worth it. They're easy to work with. I ordered a second UNIT by phone and they had my previous work order from last week, so it only took a minute or two. The contract is 10 pages of easy to read conditions and qualifiers. There was nothing for me to object to, it all seemed reasonable. Of course it hasn't been delivered to it's final destination, but the whole process is so simple that I don't foresee any problems. read more

The best experience I have ever had and I'm in the customer experience business! We are doing a major purge of belongings, downsizing, and temp relocation while our house is remodeled. We looked for a storage solution and hated to do the regular public storage thing. We settled on PODS and made the arrangements. The delivery arrived on time but we didn't know about the room required for the huge POD delivery machine. Our backs were against the wall on timing and we went back to the drawing board and within an hour had found Dan and Units, and had a Units storage cube on its way. I watched the videos on line while we waited, I was amazed by the robot loader that needed no room and eased the unit into the driveway. So cool. The delivery guy was wonderful, Dan helped us out of a jam, and when we figured out we would need help to load it we went back to Dan and he connected us with Kendric at Acme. They had the whole thing loaded in 2 hours! I cant say enough great things about Dan and Units. I wish I found them before now. read more

Top Notch Customer Service!!! Due to a home construction problem and coming rain, we needed a storage unit on VERY short notice. Dan answered my call after 6pm, was professional, extremely helpful, listened to what we needed, and worked outside the box to meet our needs. His delivery guy also went out of his way to meet our timeline to get the unit delivered. No other business I called could make it work, but these guys found a way! They are a new, locally owned and operated business and it shows that they truly care about their customers. They earned our business and I'll be happy to use them in the future. read more

I needed to store most of my furniture and personal items in order to "empty" my house in order to sell it. UNITS brought the storage unit to my street (I recommend arranging to have the parking blocked off if you live on a narrow street like I do) and picked it up once I had it filled. They took the unit to their Renton storage location (charging a monthly storage fee) and then delivered it to me on Vashon Island (some companies won't deliver to Vashon) on the day I needed it, positioned it exactly where I wanted it to make unloading easy, and picked it up after I was done. The delivery person is very careful about COVID-19 and was skillful in maneuvering the unit under difficult conditions (3 contractors' trucks and another truck delivering a generator all at the same time.) It's not cheap but well worth the money and they were very clear about the total cost from the beginning. read more

I called Units, on behalf of my client whose family was moving. I worked with Dan.Very responsive, even took my call after their regular business hours and provided great customer service from the time I called and made inquiries, placed the order, contract set up, delivery, placement, pick-up, up to the day they closed the order as completed. Their prices are also more reasonable than the other moving container companies around. I highly recommend and will use them again. - Janette Matugas, Real Estate Broker, John L. Scott Kent North read more

Dan and crew got us in at the last minute, walked us through the process, and delivered a unit less than 24 hours later (on a Saturday!). Delivery driver walked me through the process and very adeptly steered the unit into position with extreme precision. Dan walked me through the process, the contract, and the billing. After submitting an online quote with several vendors he was the only one who actually reached out personally and was still within a standard deviation of everyone else's prices. I may have saved a few dollars (not much at all) going elsewhere, but I would have paid for it with my personal time. read more

Units of Kent delivered a 10x10 portable storage unit to my home. Using their remote system they maneuvered the unit up a very steep driveway without any damage to the driveway or surrounding area. When we open the unit it was clean and looked new. Once we loaded the unit, It was removed from our driveway on the time of day we requested. Units in Kent, Washington stored our pod for approximately four months. When it was time to deliver the pod to our new home, once again everything was done professionally and with great communication. When we opened the unit at our new home all of the contents were just how we place them originally. Dan is the man we communicated with. He was awesome with text and emails, often replying within minutes. The remote control system they use to maneuver the storage units is amazing and you should be able to get these and many difficult spots. While I never want to move again, I would use this company without any reservation. read more

UNITS is the BEST way to move and the best people to do it with. Working with Dan was a pleasure, and the drivers on both ends were ridiculously efficient and nice. Unloading the unit and parking at in the exact place we asked took less than 10 minutes. There was no damage to any of our stuff either, so 5/5 was an easy rating for us. Thanks UNITS! read more

If you just want a quick summary review of our experience, this is by far the best storage experience we've ever had! The units are top-notch and the customer service is exceptional. We also found the pricing reasonable and with no hidden charges. If you're looking for portable storage, look no further - this is the company to use. If you'd like a bit more detail before you make your decision: We needed someplace to store our furniture and most of our belongings for several months while we renovated the home we were moving into. After reading the reviews on Yelp, we decided to go with UNITS. Wow! Along with saying "ditto" to what everyone else has written to date, we are happy to add our own review and hearty recommendation for UNITS Moving and Portable Storage. Inquiries/communication: Dan responded promptly to our initial inquiry, He was professional, courteous, and patiently answered all my questions (which were many since we were storing many family heirlooms), Scheduling: Amazing! The closing on our home was postponed at the last minute and we had to call Dan to reschedule the delivery of our UNIT. No problem! He also offered some suggestions to help us save time and money, and delivered the UNIT on the new date as promised. On the scheduled pick-up date, a cancellation had skewed their original schedule, but Dan kept me updated on the new ETA by phone and email throughout the afternoon. UNIT placement: SO COOL! We asked whether we could have our UNIT placed in a specific area that has a narrow opening. Dan said that as long as the clearance around the top and sides were good, they'd give it a try. Well, whatever that robot gizmo is that they use to move the UNIT...wow! Talk about precision!! Dan placed the UNIT right where we wanted it, with the door facing away from the street and toward our entrance (especially helpful during our occasional midnight runs to the UNIT for some necessary item that we forgot to bring in before retiring for the evening)! And when Jon arrived to pick up the UNIT, he had several people from our neighborhood as an audience...that robot thing that they use to move the units is just so cool! You really have to see it to believe it. The UNIT itself: We had our UNIT for 3 months. The UNIT was so clean that it looked practically new. Clean, spacious - and designed and constructed to keep the contents dry and insect/rodent free. We were thrilled when we entered our UNIT during and after the recent torrential rains and found everything perfectly dry. The entire container is some sort of heavy duty metal - including the roof - and the roof is designed with an overlap around the perimeter to keep out the elements - so important during Seattle's raining fall and winter season! Cost: Very reasonable! We had been storing items in a local storage place prior to our move and, while we were very happy with that particular facility, we really wanted to have our belongings nearby since we now needed to store clothing and other daily use items during our renovation. The cost of our UNIT was comparable to the off-site storage unit we had been using, and the UNIT provided us the convenience of on-site storage...we could access it 24/7 without having to drive anywhere. And, as mentioned earlier, there were no hidden costs - no unpleasant surprises. When we scheduled the UNIT, Dan provided a detailed breakdown of costs, so we knew up front how to budget. Overall, this was a great experience and money well spent. read more

I needed to move out my old house and temporary stayed in my friend house for 2 weeks before I can finally moved to my new house. Consider how many business/contractors/services I need to use. UNITS easily be the best business overall in this whole process (well, beside my real estate agent). That's really the way how a business should run. In short, good price, good value of product and good service. 1. Price Compared at least 4 other similar type of service include PODS, U-Haul storage box, etc. They are the best in price per cubic foot of storage. 2. Setup the rental process Easy, simple and clear. Every charges are show upfront and being broken down including the initial delivery and re-delivery and the monthly rent. Believe me, since I research others service, it's not necessary like that... I almost sign up for another service before I read their review... 3. The storage itself Nothing special here. As described in their web page - size wise and structure wise but SUPER clean. I even feel guilty to put stuff in it.... 4. Delivery/Re-delivery That's something I can't review. I personally not at home every time they come. But nothing to report mean good I think. 5. Customer service The best of the best. Dan (may be the owner??) always communicate with me days before delivery and pick up of the containers. He call me on follow up the schedule even before my wife remind me to call them! Our new house has delayed closing and they have no problem and really flexible to re-deliver the container on ever changing date. They are really the most reliable party in the whole process when everybody else being not reliable. So appreciated there is such a good business to help especially when other things not go right for us. If I can give them six stars, I would. read more

I thought they did awesome. Very professional - I needed a UNIT for a few months - they delivered on time, picked up on time and were very communicative. I recommend these guys. Great work read more

We ended up needing a storage solution because of lag time between selling our house and getting into our new one. I am SOOO happy we went with Units. Dan has TERRIFIC customer service and made it an easy process. We ended up needing 3 Units for our 2 bedroom house and they were delivered and picked up exactly on time. And NOTHING broke! They have a robotic thing that moves them around, and it must be awesome because I really expected a bit of a jumble when we opened one of them that we had packed with nothing square (all our weirdly shaped things). But NOTHING was broken. A few things had shifted in the front, but I was really impressed with how nothing moved so much to break, not even frames and a glass table top. I would HIGHLY recommend Dan and Units. Affordable and EASY! read more

Terrible situation for me! I have been charged $500 for NOTHING but upset and stress!! Please be VERY CAREFUL before you do business with these people. It may work for you, but it sure did not for me :( In a rush to move I called UNITS to rent one of their storage pods. Over the phone Dan was extremely nice and assured me that he could get one delivered on Saturday (I called on Thursday). However, once I received the contract - OMG make sure you check this out - there are so many charges for every little thing and so many conditions - I became concerned and had Dan send the contract to my husband (who negotiates contracts on a daily basis!) He decided that this was a very one sided and unfair contract and we would not go ahead with the rental of the UNIT. We did not sign the contract or the credit card authorization and told Dan that we were concerned about the contract on Friday - he did not get back to us and as we had not signed either the contract or credit card we assumed this meant that we would not be getting the UNIT. We did NOT get the UNIT but we have been charged $500 for NOTHING! Buyer beware ..... Anyone who really thinks it is ok to make a $500 charge like this is not someone I would ever want to do business with. read more

I used UNITS for a short move. I priced a couple of pod type services, and UNITS offered me the best price, especially given an added discount for a move within the same zip code. They were personable throughout the whole process. I had no trouble scheduling delivery and pickup for the days and times I wanted. They clearly checked email during off hours and got back to me quickly. Very good service. read more

I was looking for a storage container which was large enough to contain the majority of our furniture for a move. I inquired pricing through the Units website for delivery to the current house, rental for a month, and delivery/pick up from the new house. For the 16' container, the price was the best I could find and the quote was instantly calculated on the website. Immediately after my inquiry, Dan from Units gave me a call to answer my questions and set up the rental. The Unit was delivered without any problems and I was happy to see that the container was very clean. Looks new! And all of our items stayed dry in the container through pouring rain! The unit was great and all, but I really must give a rave review to Dan for being accommodating beyond expectations! He really helped me out despite last minute changes on delivery time and date. Also he was very easy to communicate with and always got back to me right away. I would highly recommend Units to anyone who is moving or has storage needs. read more

Extremely clean, secure, easy to access and they actually DO SCHEDULE delivery AND pick-up. Their competitors do not. Dan and John are professional, knowledgable and considerate. They've made every effort to accommodate my high-maintenance requests. Dan even took a swing past my new home to do a deliver site review for planning. 100% recommended. read more

I was so pleased with Dan's service! I ran into some issues the day before my move and was in a panic to find a company who could help out last minute. UNITS came to the rescue and in less than 24 hours i had an appt for them to show up the next day! Easy, convenient and such great customer service. I WILL be using them again whenever I move in the future! read more

This is by far the easiest portable storage system out there. The technology they use for delivering and picking up the unit is so compact and smart. It can be used on Seattle's residential streets as long as you have two street parking spots together blocked off for them. So simple! Additionally, all of our communication with UNITS was prompt and clear. Everyone we dealt with was friendly. The unit itself was like new, and on return delivery our belongings were in perfect shape, nothing had shifted around. I highly recommend UNITS! read more

Couldn't have asked for a better experience. I stored my household goods while I was overseas for a while and they made the entire experience easy. When someone had to access the unit to put some more stuff in it was completely painless and they did everything they could to make sure we had access to the unit. Drop off at my new place was just as easy and quick. The unit was dropped off exactly how I wanted it and Dan was always great with communication. The unit was extremely clean and looked almost brand new. Highly recommend. read more

Unbelievable service! This was the best moving experience I've ever had. Dan is amazing in helping arrange the details, plus excellent communication. The UNIT was so clean, my movers were so impressed! All around a great company. read more

Working with the team at UNITS made our move/remodel so much easier. Dan was a pleasure to work with and always responded quickly when I had a question. He even recommended a great team of movers (ACME Moving Labor) to help us! We will definitely use UNITS again in the future and recommend them to our family and friends! read more

Great service overall. Drivers were kind and courteous, able to navigate narrow streets and driveways to place the unit exactly on target. Very responsive to questions. Only minor complaint is that scheduling was a little challenging because they are so busy. Even so, they were as accommodating as possible. I'd definitely recommend to others who need a move/storage solution. read more

Using UNITS was one of the best decisions we made during our move! We had to get out of our house and had a 10-day gap before moving in to our new location. The cost for the UNITS was about 1/2 what it would have cost with a moving company. Dan and his entire crew were courteous and flexible with scheduling pick-up and drop off times. Highly recommend!! read more

This is a great service. We rented 2 units for our cross-town move, and had them stored at the warehouse for several weeks before our new house closed. Dan and crew were great with communication, they were always on time, and they put the units exactly where we needed them, including navigating an alley. Thanks! read more

These guys are the absolute best at customer service! They went above and beyond our expectations and were able to accommodate our tiny tricky corner driveway on a busy intersection. PODS couldn't make it work, but UNITS technology made it look easy and deposited the 16' box within 1/2 inch of where it needed to be. They were super friendly and helpful every step of the way. Thanks Guys! - Brian read more

Like everyone else I've done my research comparing Pods, U-Haul Ubox, Door to Door, SmartBox, Pack-Rat, etc. From the start Dan Domingo went out of his way to provide all of the detailed information I asked for and usually within a few hours! His responsive time and responsiveness is incredible. We're in a unique situation where we close on the sale of our condo and the house we are moving into on the same day. The anxiety that comes from moving and coordinating all of the details is more than overwhelming - but you know what? Dan has taken a huge chunk of that away. I know without a doubt that the container we order will show up as promised and that they will be proactive about calling to confirm the delivery time window. In addition because of our same day closings - we are concerned that we may not be able to move in the same day - if there is a hiccup. I asked Dan if they could accommodate a last minute change and guess what - he said YES! How many companies would do that - AND do so at no additional charge? I've always worked in customer service and am usually disappointed at the lack of follow thru or putting the customer first. If you are trying to decide on a company to use - I can assure you that this locally owned company will take exceptional care of you and that if you have any questions or concerns Dan will take care of you. read more

I just got my container yesterday, and I was really pleased. They were very flexible with delivery, bringing it within hours of when I asked for it. They sold me some lights and a lock, which was great to have and reasonably priced. The pod is cool. It's all metal, and has easy open doors. I think it's brand new. And, they drove this cool robot gizmo down my steep driveway, and fit it into my carport. It's perfect. And, the price was a tad lower than PODS. read more

We can't compliment these guys enough. Their competitor, POD's completely let us down and left us stranded. Units came to the rescue. Units was able to deliver a container the same day we called and position it where POD's refused or couldn't. Dan and the guys at Units are friendly, helpful and a delight to do business with. Don't even bother calling the other guys. Units is the only way to go. read more