I've been using Storage One @ Benson for at least five years now as my work storage unit, and it's been an overall good experience. Pricing seems fair for the area and it is an ample size. Service here has always been pretty kind the few times that I've needed help, and they've always been super responsive if I need help getting payment links reset or changed. Parking lot here is a little on the small side but I've never been here when it's been crazy busy. They also have dollies to use which is always helpful for getting things to and from my car! Will definitely continue to give them my storage business as a result of years of positive experiences! It's a little farther than I would like, but it's easily accessible when I'm on my way up to Seattle anyways, so I make it work. read more

1 Star (only because 0 isn't an option) I've had a 10x7 unit at Storage One at Benson since January 2, 2016. For the first several years, things were fine -- mostly because of Nicole, the former manager who actually cared and knew what she was doing. I also had 24-hour access, which was essential for me because I store expensive tools I use for work. I got this unit specifically because of that 24/7 access. But once Nicole left, everything went downhill -- fast. Suddenly my on-time payments weren't being recognized, and I started getting flooded with emails and calls claiming I hadn't paid. Totally false. Then came the spotty access. Sometimes I'd get off work and be locked out of my unit for no reason (code wouldn't work). For someone who depends on secure, reliable access -- this was a nightmare. I had always paid at the end of the pay cycle -- and Nicole never had an issue with that. But after years of doing things the same way, I decided to adjust my payment date to avoid the drama. I even paid extra to cover the shift in date. What happened? I showed up, and my unit was locked. To top it off, the new guy working there had a major attitude problem. Didn't explain anything, didn't apologize -- just walked over, unlocked my unit in silence, and walked away like I was the problem. For the last 2.5 years, it's been pure chaos. Constant employee turnover, staff who don't know what they're doing, and a total lack of customer service. It's like they're running a revolving door operation over there. I've since moved to a much better storage facility -- indoors, cleaner, more professional, and half the price. I should have left years ago. Until Storage One at Benson gets its act together and starts hiring competent, respectful staff, do yourself a favor and take your money elsewhere. If you value peace of mind, reliability, and decent customer service, this is NOT the place for you. read more

Revision to previous post: due to a misunderstanding I thought the person bringing the truck was an employee who stopped and got lunch before returning the truck. The guy at the front was very helpful. I was upset with the guy driving bringing the truck back and thought he was an employee. Complete misunderstanding my needs have been more than met by the front staff. read more

After getting tired of limited storage space where we're living presently my hubby and I decided to give in and get some of our living space back by putting things in storage. Storage spots really seem to be a dime a dozen but we were unexpectedly surprised at the quality of service and spaces provided. The office staff was extremely helpful, taking time to explain all the processes and making sure any questions we had were answered. Some of the features that made us comfortable renting here: -All interior storage spaces (translation climate controlled). -Alarms on ALL the units. -Access code needed to enter rental areas and operate elevator. -The unit we rented had a door that ran lengthwise to the space, which means we can use the full space, and not waste room room to have a walking path. -Really reasonable rates for what you're getting. Also, they don't have forced contract lengths here. At the end of the day it's a storage place, but they have good customer service and just as important good security measures in place, and that made it worthwhile for us. read more

This is the best storage company I have ever worked with. Units are climate controlled, and security is very good (I set off the alarm on my unit a couple of times before getting the procedure right). High capacity elevators make things easy. Staff is very personable. I recommend them very highly. read more

LOVE this storage unit. A bit pricey but you definitely get what you pay for. It's clean and my stuff is very secure. They have trucks onsite and are very helpful!! read more

Great security, clean, and staff are friendly and helpful. We went looking for a storage unit last weekend and we were worried about putting all our stuff in storage after looking at this place our fears disappeared. The staff here is friendly, helpful, and understanding. There are so many ways I pay I love that it's so convent. I also love that if it rains it is covered so your stuff Doesn't get wet. They offer military discount which is amazing. Great safe place! I recommend 100% read more

Helpful staff, easy to use and safe. I really appreciated the customer service, the rolling carts available and elevator

Great staff and very helpful! The facility is very clean, safe and easy to access. I highly recommend this place if you're looking for storage. read more

Was going to rent a unit at this storage facility but had a bad experience in the reservation process. Additionally they are using false advertising on Yelp, notice the special you see above that advertises being able to get half off your first two months? Yeah that wasn't offered to me on ANY units and I viewed 4 different sizes -apparently it is only when they have a lot of open units, so it is false advertising at the moment. First on the positive side I will say the facility looks nice and clean and has a lot of security cameras. They also have some units with wide doors so you don't waste space leaving a path to walk down the middle (or packing your belongings in a way that would take 12 years to uncover in the back). I went in last night and reserved a "wide door" unit last night just before closing. The person I met with was friendly and I was excited to move in today. I need a wide door unit because I will have to access my storage items on a regular basis. I was told it would only take me about 15 minutes to complete the paperwork this morning and I could start moving my belongings in immediately. I show up today and am instantly told there is a problem, that someone else was on a waiting list for the unit I wanted so I can't have it, despite the fact we put it on reserve in my name just a matter of hours beforehand. NOBODY bothered to call and or send an email to tell me this before I wasted my time driving over there today. The only other "wide door" unit available is a little bigger but more expensive (around $400 more per year). I could have gotten a MUCH larger unit for less money yesterday at another facility with the Labor Day sales, and now the sales are all over! I passed on better deals because I supposedly had this unit on lock down. There are no words for how mad I am right now, I am supposed to be moving into my unit this minute but now have to either tour other units today instead and probably wait for another sale to get the right deal for my budget. They didn't offer to make it up to me in any way whatsoever, so that is pretty poor customer service in my opinion. Guess they figure they will get another renter so they don't care if they have completely ruined my plans to get a large set of belongings moved into a storage unit today. read more

The facility is very clean and secured, it definitely helps to make me feel safe about leaving my belongings here. I like that it's heated and staff is very friendly and informative. read more

Amazing service and always open when I need them to be. Way better then any other storage facility I've used before.

Left our stuff here for 9 months while working out of state. Came back, everything is perfect and just how we left it, and since we know have more stuff my fiancé and I are getting another unit. I've never been to a nicer storage facility. read more

They have the best customer service! I am always greeted with a smile, and they really went out of their way to help me. I also had my toddlers with me when I came in, and the lovely front desk gal gave them some paper and pens to color. They really are great! And their were amazing and the security is top notch! I totally recommend them! :) read more

Totally impressed with this facility. I had searched for a safe storage and started to lose hope until I found this place. The Project Manager Nicole is so sweet and wonderful to work with. read more

Amazing service, clean facility, friendly staff. A+++ I would definitely recommend to anyone's storage needs.