Both of the ladies here provide excellent service. They are very knowledgeable and professional…read more The facilities are clean, units efficiently located and easily accessible. The office is immaculate. The prices are reasonable with discounts sometimes. You'd could make a mistake by not checking this place out. I've re-rented here.

One star is too much. I would give them a -10 stars.. Reason being that I'm very conscientious…read moreabout posting reviews without giving the chance to fix the issue/mistake. So for me to actually make a review that is negative.... It means that I've given this place not one chance but actually several! This is the worst place to get store YOUR Belongings! Do not do it. I had my storage for a few months, noticed mice droppings in the storage after a couple months. I reported it right away. They were apologetic and said they would get somebody on it. I went back three days later. Nothing happened and there's more droppings and now URINE! When I went to the front desk, there was a different woman at the desk I interrupted her on a personal call. She wouldn't even look at me. She wouldn't give me her manager's number or email. She said she can't get that information out. She said that they were going to have someone come and check it out but Company only comes out once a month for pest control. I explained , this is an emergency clearly there's rodents here that needs to be addressed . I was met with rolled eyes. I emailed the customer service department, they were actually very good! They Immediately escalated it to the managers so I was very hopeful. Unfortunately, my hope was short lived. I have been told they're doing everything to try to find out where the rodents are coming from. But in actuality, nothing has been done. It's been over a month . Nothing's been DONE! Now, several pieces of my nice wood furniture have been ruined and I have to go through my private HOME insurance. This is what secure space is banking on unless you purchased their own insurance..DO NOT WASTE ONE PENNY AT THIS PLACE!!!! I have given them too much time to fix this... I will be taking my stuff out of there! Just so you know, the ceilings are open with chicken wire. The rodents are getting in and jumping from storage to storage. I wish I would've noticed this before while I first renting this place. I hope I save somebody the heartache, stress and the money that I've had to deal with!!

Been here 15 years! Back when bud and Jackie ran it the place was great. Ran like a small family…read morebusiness. They allowed access 24 hours for certain trades. I'm a general contractor and have a licensed electrical and plumbers on call. There were times we needed access to our expensive equipment we don't leave in our vans in the middle of the night. They stopped that. My rent for a single vehicle went from $80 to $140 in 3 years. My rent on my unit went from $320 to $485 in 3 years. They hire a guy named Perry . Caught him inside my unit one day as I went to use the bathroom they use to have on site. Those are gone!! I said bro what are you doing? He's like I saw your motorcycle and had to come check it out. A few months later I walk inside the office to pay the rent and see a new desk, office chair, filing cabinet, bookshelf. I'm like what?!! This all looks so familiar. Well come to find out it was all mine from one of my units I was renting with bud and Jacky. Somehow the paperwork was lost and there were several units he didn't know the occupants. Rather than emailing everyone or calling he cut all the locks and kept the stuff. I started seeing all my teak wood out on the porch , my bike, my outdoor table and chairs. I called my contract attorney and he explained they would probably win in court . Like tow companies there is such a grey area they can manipulate. Now it seems it's all about being a corporate locations and charging as much as possible. They use to provide a good value but don't any longer. Look out how the paving situation was handled or the broken gate that just sat for months on end. It's really sad. Now I will say Jessica is super kind and has always been cool with me . None of this review represents her and the other girl that's her sidekick. This is just me being honest after being there since 2012.

I'd caution folks to use Self Storage. They are one of the more expensive locations in the areas…read moreand they will look to minimize their liabilities with any given situation based on the contract/policy signed agreement. Customer service is nil. Read carefully what you're signing and understand that they will treat that document as the bible. I wouldn't look to resolve any situation beyond that. We had a couple issues with this location I'll highlight below. 1. The first was the lot markings. On our sign-up they told us to use 31-A. When we could find 31 but not 31-A, the office was closed and when we dialed the emergency number, we didn't get any pick-up. We guessed, fortunately correctly that spot 31 was ours and not 31-A and fortunately, we didn't end up parking in someone else's spot. 2. They didn't pick up when we dialed the emergency number during this time. Fortunately we didn't have any issues with codes that prevented us from accessing our vehicle so that was a plus but still a concern for us. 3. The expense is great. 160ish for a dirt spot. You can get a spot close to Seattle for a few bucks less in very costly real-estate so their numbers are a bit inflated. They tout their security but for the price you pay you could reserve just about anywhere else within a 20 mile radius for less money. The security here is still gate codes and an assailant could pretty easily watch someone punch in a number with a set of binoculars or spotting scope. True security would be a card scanner or enclosed structure and there's areas in Pierce King that have this. 4. The customer service is just, read the policy and follow the policy. If you have any kind of exception, they won't make it or work with you to make it. They will pretend that when you ask for an exception that had you asked more nicely they would have granted it no matter how kindly you ask. When it doesn't work in your favor, they'll simply laugh at you and hang up or accuse you of arguing . At least this was my experience when I asked for an exception to be made to pro-rate our final month's rent. Because we did not provide 20 days written notice, they would not make an exception nor would they even offer proration for the final 6 days of the month if we gave written notice at the time of vacancy. They are well within their right to do this. I wouldn't say they aren't. If you're working with them, just note that your interaction will be based only on the contract you sign. They will work to make you seem unreasonable if you ask for anything beyond that. All the best in your storage hunt folks.

Great friendly staff! Fantastic location and great value. And they offer a free use of their box…read moretruck with new rentals! Water refill station and bathrooms available during access hours!

Clean storage. Well maintained. We like that you can access your storage via an app! We had Our…read morestorage for over 4 years. It was also easy to add a storage and transfer to another storage unit.

I had my storage for almost two years and it was great. Nice and clean, secure and very friendly…read morestaff. I would recommend this storage to anyone.

I've stored my belongings here for awhile and has been kept save and protected from all weather…read more the process was easy getting in and out when needed. Chris was amazing with customer service and guided me with information I needed to make moving pleasant. would recommend speaking with him if you ever need a storage unit and is knowledgeable with questions that would pertain to it.

This place gave me a really good deal and the man working at the Kent/Covington location is really…read morenice and helpful. I will be going back and recommending to my friends.

Another review for Covington Cubes. I just moved out of my two units this past month. It was an…read moreeasy process, and the staff was courteous and professional. During the time I rented, Cubes had great communication, gave plenty of advanced notice during rate changes and made sure the facilities were in excellent condition. A shout out to the staff, and in particular to Jeremy who was always polite, professional and positive. Nice work!

First the pricing is reasonable and I actually signed up for the wrong area for my requested unit,…read moreI contacted their Customer Service Department and was treated with respect and she quickly resolved all my problems by researching my area I needed, at the best price and awesome professionalism. Very nice female and I forgot her name and wish I could've let you all know who she was being I'm already so tressed over this move and I was worried that by me making this mistake it was going to be a "whole other thing" that I didn't need right now. So I'm thankful for their service, kindness and knowledge. Thank you

Dead rats and feces in the unit so Tanya, who you see great reviews for, would not rent it to me…read moreeven though I already paid for it. I had to go down the road and pay again for a clean unit and now I am having problems getting my refund. This Sunday will be 2 weeks and Tanya was let go apparently, so I have to wait on the district manager. I wouldn't recommend this place to anybody.

My partner and I were met with absolutely unnecessary advice and attitude from the front desk…read moreattendant when we came in for a service. Along with that there was a small misbehaved dog loose in the office and it smelled terrible! I was fine with the dog at first when it was just barking at us but what crossed the line is when it lunged and bit my partners leg as we left. That is totally unacceptable and I hope it is addressed before someone else has a poor experience like I did.

We have had a storage unit here for several years. We use autopay, but their system glitches often…read more They will send an email stating that you have 10 days to pay or else...They also flag your account so that your code won't open the gate. So frustrating when it's supposed to be automatic. They also don't reply to emails, so you have to go in during office hours.

I love using Closetbox for storing my furniture! They made it super simple and easy for me and I…read moredidn't have to lift a single finger. I worked exclusively with Christine who was very friendly and helpful throughout the whole process. She was able to fit me in their busy schedule and I am very grateful for that. I first came across Closetbox when Christine stepped into my office informing our staff about the services they offer for students and from that day I referred this company to all of my residents. Closetbox offers FREE pickup and delivery services to all clients! You're able to track your furniture as well. I've also done my share of research in regards to monthly storage pricing and UHaul services and NOTHING compares to Closetbox. I would highly recommend Closetbox to anyone who is stressing about their storage and moving process.

This company doesn't even deserve one star, should have a zero. After admitting that they had lost…read moremy items, they continued to charge my credit card and refused to give me my money back. I had paid for storage for more than two years and got no reimbursement. They are thieves.

Rented from this location for over 5 years. Richie was super rude and when I asked to speak to a…read moremanager or supervisor, he said he was the manager. He was very disrespectful and publically disrespectful at that. Was yelling at me in front of other storage renters. As I stated I understood him inside while we spoke, he continued to follow me outside and continued to speak loudly and abruptly. Very unprofessional, disrespectful and rude. I hope you don't continue to speak to renters like this. Due to this, I will be transferring companies and changing my storage. He is not an asset to your company for an 11 year veteran. Richie needs to be more professional as a manager.

The manager always went out of his way to help me. Very friendly very clean looks like a lot of…read morecameras for security