I cannot say enough about Skyway Self Storage, and their level of kindness and professionalism…read more Bobby, the on-site manager, is extremely caring and makes sure to see to it that favoritism is not an issue with any occupants; but rather to enforce a secure and inexpensive storage facility, that is well-maintained. If I had a choice of Skyway or commercial outfits, such as Public Storage, Skyway is indeed well-worth the drive; not to mention, locally-owned. Should I ever need further storage in future, they will be at the top of my list.

Just wrapped up a 6-month stint of storing most of my belongings here while I enjoyed a temporary…read morehome that would never fit all my stuff. Bobby the owner was welcoming, attentive, and held boundaries for the space well. My unit was located near a door I could load in from so that was awesome. Overall my items were safe, kept dry and scent free. No security issues which is important for me. The location of this storage facility is unique as it's located on a hill near a bus stop, so loading from a wheeled cart into your car can be a challenge if you park in the hill spots. The movers had no problems though with their hand trucks, so it's not a huge deal but worth mentioning. There are a few level spots you can park in to avoid this. I would definitely store here again knowing that all is safe and and secure here and Bobby really made it a pleasant friendly experience!

We are downsizing and needed a very large storage unit. This was the only place I found in the area…read morethat had a 10' x 30' storage unit available. The premises are always clean and the units are secure. Very reasonable pricing and great customer service. The woman in the office is always friendly and helpful. I highly recommend the storage space.

Bait & Switch Pricing. If you rent here, get a pricing guarantee of some sort. My rent went from…read more$151.00 to %251.00 on the 4th month. No warning. Yet, there are still plenty of spaces the same size as mine available at the lower rate. READ REVUEWS! This is a common problem.

Robert was not only delightful but extremely helpful in my time of need. I have to give it to KSSS…read morethey know how to hire great employees whom are in my experience absolutely amazing staff and customer service is outstanding!! Thanks Robert & thanks KSSS

Temperature controlled storage at a reasonable price. Staff was helpful when we contacted them…read moreinitially and reliable when we had to stop our storage for only 2 months. We gave them a date of when we wanted to stop our service and since it was less than the full 2nd month, they gave us back a few bucks to compensate. The storage facility is very secured. Its a one code to use thats easy to memorize as its your own code to get into the facility, out of the facility, and use the elevator. Unfortunately when youre moving things out and into the elevator, its timed. So you have to rush to use the code, get yourself into the elevator, and click that floor button. Side note: there is limited parking inside so if youre having a lot of people help you, be mindful.

It was my first time renting a storage space in over 20 years. First, I went across the street to…read moretheir competition, but the office was closed during office hours. I found Factoria Security Self Storage by chance. Cork was professional; he went above and beyond to find the storage space I was looking for and made the process easy. Once we had completed the paperwork, I was in a hurry to leave. Cork offered to return to the storage, lock up the unit, and return the keys to me, which I appreciated.

What a great business. Family owned. I have been coming to them for several decades now, starting…read morewith my brother who rented here, then my dad for 4 years. Friendly, professional, down to business, also down to chat about anything and everything, especially sports and family. I feel that the owners truly care about each and every one of their tenants. The facility is clean, heated, never an issue ever. I absolutely love this place, and will continue to use them if I need to in the future.

Much better experience this time. I am a storage auction buyer. Manager Jay was STELLAR ; Friendly…read moreand accommodating. Although the unit was very old and dusty, there was no sign of rodents. Convenient access code was given to us and we were given plenty of time to clean out the unit.

Manager is wonderful, Public storage will raise rent monthly, so be aware. Renting is a waste of…read moremoney in the end.

I do not recommend using this storage facility. They' offer excellent introductory rates but will…read morerapidly raise your rental rates by large percentages. The late charges are also exorbitant. The property manager was polite until the move out after raising rent over $150 since move in. Then she told us we couldn't hold the door open for the movers. Rent somewhere else if you don't want to have to move again within a year to an affordable unit.

Always increasing rates. I've had my stuff at a few of these locations and they always suck…read more Think to yourself, and be honest: do you really need to store all this shit?

We started using them when we moved to the area in 2018. The building has always been incredibly…read morewell looked after and clean. We never had to worry about our things in storage. That would've gotten a four star review - they were great and better than anything else we've used. But they got five stars because of how they went way beyond over the last few months. We decided to move and needed to store our things before it got loaded. Ariel did everything to make this the easiest and most efficient move possible. Getting the units, dropping the units we didn't need, help getting a truck, loading and offloading by the movers etc - every single time the team made it as smooth as you can imagine. And ALWAYS with a smile. Not just brilliant professionals but great humans too.

We could not have been more pleased with Issaquah Newport Way Storage. Excellent; service,…read morefacilities, and price, and everything else. Safe, secure and modern technology. Ariel and the rest of the team were very efficient and professional. We HIGHLY recommend them.

Expect your rent to be raised consistently and for a hefty amount (ours went up 50% the first year…read morethen another $50 a month the next). They do not honor web-posted prices (my unit is being advertised at $54/mo but they are charging me $80/mo). They do not return phone calls. The chat is useless as all they do is pass your information to the location so they can call you back (which they won't). Zero interest in customer satisfaction - 1000% interest in profit. UPDATE: got somebody to call me back to tell me why the website price is lower than what I'm paying. She said the "website price is to lure new customers and they will get a rate increase to match what I'm paying in six months." I mentioned that the website doesn't state any of this and she says they don't have to. Well, there you go.... buyer beware!

Staff here is great, we got a good deal, and the place is nice and clean throughout. Security seems…read morepretty good, but we've only been here a few months