Pros: Management and Staff are very helpful. Sometimes, they even are lenient on the rules. Cons: The cost of renting long term at public storage is very costly. You only get one late fee forgiveness per year. My advice is if you're looking for a short term storage rental between moves you should go here. If you need long term with a reliable rate, go to a place that isn't a money grab. As of 05/31/25 *Late fees vary between $20 to $30 dollars *One month after due date to make a payment before theres a lien put on your property read more

I liked the ease of loading to heated storage upstairs. The location worked well for me, and the reservation process made it easier to get the unit. I did not like having to pay $133 annual premium for $3000 of insurance with a deductible -- yes, I was able to cancel -- after paying the unnecessary $11 first month premium because it seemed as if I couldn't rent without insurance even though I said my homeowners insurance covered by property. Another similar over-price was the cost of the $6 lock for the unit. Yes, I appreciated that they had a lock available and provided it, but at four or five times the cost. On the other hand, the people providing the service were very nice and professional. I do recommend this storage based upon my move in experience. read more

Better security, lots of my things were stolen from my units. I had three units all the same size one for $65. One for $89. One for $120. I emptied out the two higher priced ones and they raised my last unit ($ 65. one to $120. My stuff was in there for 19 months. Massive rodent problems. Lots of my stuff was chewed up and there was a ton of dung inside and outside of my bins. Bummer situation. I would look further for my storage needs. read more

When I complain about the rats, their response is, "this is why you have insurance". Raised the rent but still I have rat turds with fungus growing in it on my trailer. Looking for somewhere that gives a crap about their customers. read more

I can't say enough about the Maple Valley location. Clean, easy access and nicest staff. Not to mention great price!

Easy to rent a space, seamless. Location seems secure, convenient and young lady in the office was very friendly.

I've been a tenant here for a couple of years and have always been satisfied with the level of customer service. A couple of months ago, I had a particularly complicated move and it required working with the staff through some unusual requests. The team came through for me even when other contractors I was working fumbled their commitments causing me to have to repeatedly rearrange with the Public Storage team. I appreciate them going above and beyond. read more

After 3 years of in storage, 2 units (now 1 unit) I must give this lousy rating and review of this storage facility lately. I check my unit every 3-6 months and refresh what is stored. Was horrified to find mice/rat issues within the last 3 months. The insurance company they provide does not answer the phone. This is unacceptable, and I can't reach the insurance company that I have been required to pay for remedy. Very bad service and upkeep as of last 6 months. Will keep trying to contact the insurance that they made me pay for, what a freaking joke. Accountant with an attitude, my stuff is ruined!!! read more

George is good but Linda is even better --awesome location with a security gate and active management who really cares about their customers. read more

George is the kindest. I had to move my entire storage unit at a different facility due to break ins and from the moment I walked through the door George was completely caring, professional and courteous. He got me assigned to a unit quickly and showed me where to access the unit and explained how to use the gate and app. The grounds are very well secured, well maintained and clean. Inside the building is very clean and secure. Thank you for being so helpful and so kind. read more

This was my first time using a public storage facility and the service was excellent. I worked with George for both my move in and move out process and he was super helpful and friendly. When I first moved in I was unsure what size unit I would need and he was kind enough to show me the 5*5 and the bigger storage units so that I have a better idea of what to get. And moving out was a very quick process; thank you George I appreciate your help! For the facility I do recommend having dumpsters or trash cans available so that it is easier to dispose of cardboard boxes and misc trash. Overall I had a great experience thank you!! read more

We just moved our stuff from the Public Storage in south Bellevue to this location. It's very clean, safe and the service was very helpful. The website makes it easy to manage payments and schedule move in and move out dates. read more

Nice facility, friendly staff. Clean. Located next to a police station, which gives me peace of mind. My only complaint about this Public Storage is that it is VERY EXPENSIVE. About double what I was paying in Los Angeles. Go figure. read more

I don't generally do bad reviews but after spending time trying to rent this unit I left frustrated. Please understand in the end I rented from Extra Space Storage in Kent approximately 25 minutes further but the offset to the issues I felt was worth the extra travel time. This is response I sent to Public Storage in cancelling my reservation when I left. Please CANCEL my reservation. After contacting the facility it has come to my attention many reasons why I have went with a rental with Extra Space Storage. Some of my concerns are as follows 1. Misleading 1st month free. I understand this is a general advertising promotion but when you pull up a specific available unit and it is still showing on the reservation link, it misleads the renter to believe this is applying. 2. The requesting of an inventory is unacceptable. I absolutely understand the specific asking of hazardous materials etc. But an actually breakdown inventory is like writing out a shopping list for robbery. I simply cannot understand WHY you would expose yourself to the liability of wanting a breakdown of items that are going to be stored??? 3. The pushing of insurance was at the very least annoying and again misleading. When I stated clearly I am not using your secondary insurance because I have two current rental units and have just clarified our homeowners completely covers offsite protection. Again did not care for the business practice of making it seem additional insurance was "Required" 4. So why Extra Space Storage. Well aside from everything I did not want to pay a prorated 2 day rental fee. I wanted to start the rental Dec 1st. After being lead to believe I needed to pay the $38 prorate today in order to secure it I walked out and decided I do not want to do business with this company. ESS gave me half a month off and set it up so that my rental starts on Dec 1st, that was it... no problems and were happy to do it. I told them I have homeowners insurance coverage and they simply updated my waiver, again no pushing extra unneeded insurance. They also were $112 a month cheaper. Understandably this rental unit is 24 sq ft smaller but a huge difference overall. I wanted to express my concerns because as I left I was told management wants to know WHY a unit is not immediately rented with the customer present. She put a change of billing for dec 1st and I said no please note your advertisement is misleading and rates are high. The reason I am not renting is simple, your competitor is better. I was also able to lock in these rates for two more units which I will take out mid December and Jan 1st, which will be used for approximately 18 months. This is a large loss of business. Follow up to review. On 12/5/2016 I received a phone call from the manager of this facility. He was very polite and apologized for my experience. I will say he listened to me and seemed genuinely concerned for this incident and stated two of my concerns absolutely are not there policy and he would follow up with the employee. I feel like he will and though I have to say honestly I don't think I could bring myself to do business in the future, it was very nice and professional the follow up to my concerns. As I said I don't like doing negative reviews because everyone has bad days at times. This was a little more, but non the less I want to point out the positive I also received. I did mention to the manager that I had stopped by briefly and spoke with another individual just prior to this incident to see what was available, and he was very polite and helpful. read more

George was very friendly and helpful. We had a very easy time getting our unit and moving things in thanks to him.

I've recently rented from another storage company, but needed another unit closed to my upcoming second business location so I grabbed a unit at this public storage after a friend had recommended them and was I glad they did. All of the staff were very knowledgeable, professional and eager to help, especially Bob, the on-site rep who got me in and out in a jiffy. Yes, it is that simple! I highly recommend you give them a try. read more

I reserved my storage unit online and had my appointment with Linda today to get everything set up. Even though I was late, she was still courteous and thorough during the entire appointment. She had me set up quickly and easily and I was in and out and ready to tackle the rest of my day. Thanks, Linda! read more

Clean and secure. Information on website not completely accurate make sure to verify i was shocked in having to pay extras not on website. Professional friendly staff read more

Super nice property. Very clean and easy access. Only problem is that after 5 months my rate was raised by over 30% so now I have to vacate because it is now a pretty ridiculous amount for a 5 X 5 unit and have found many for far less (but not as conveniently located). Since I don't visit that often, it isn't a major problem but if you have a large unit, I would be careful about that large increase. read more

BEWARE of price increases!!! Our rent increased from $226/month to $309/month in less than 3 years for a 10X20 unit. There is a 20% late fee if paid after the 5th of every month. We used this place due to our military overseas move thinking we would return to the area in a few years and use the stuff we put in storage. We never expected so much increase in the rent amount. Had we known we would have explored other options. read more

Except for my first initial contact via phone with customer service NOT at actual storage facility... Terrible. Bad business practice. I received my first month for $1 (and $24 admin fee) so not actually $1 as advertised. I was told anyone I referred would get the same $1 special. I referred a friend within 1 week and they did not honor that price and charged her nearly $300 first month. I only needed my unit 6-8 weeks, they were fine with that but when I went to clear out on 7-9-2016, they locked my unit and refused to let me in unless I paid the full month of July...bad bad bad....rent elsewhere read more

George was extremely helpful-- thorough, businesslike, concise...and he made me feel welcome. His demeanor made me feel that he was more concerned with me making a good choice rather than making additional money for his employer. Because of him, I felt much more positive about Public Storage and my decision to rent a storage unit from them. Thanks, George! You're a great representative for Public Storage. read more

The manager, George, was super helpful and pleasant to deal with. Our storage unit is exactly as expected (I mean, it's storage after all) and the experience was quick and easy. Really, George is terrific to deal with. read more

Totally UNSAFE and unsecured storage. This place is rundown and mismanaged. The place is not maintained in any way. A prime example of this is the lack of lighting. I just moved in and went there for the first time at night. I noticed how dark it is everywhere. I took a count and of the 27 outdoor light fixtures, only 5 were working. "Is that a person lurking around my car ready to attack?... I wouldn't know since it is pitch black everywhere!" That many lights don't go out over a month or two...more like several years! Also, I have an indoor unit, with a "secure" keypad door. The problem is one of the two doors does not shut properly (which they informed me when I did my walk through) and so it is always unlocked. They have no plans to fix this either. I asked about the issues and the property manager George got really angry that I would bring up these concerns. I know I won't let my wife go there at night and I will be moving out this week. read more