I liked the ease of loading to heated storage upstairs. The location worked well for me, and the…read morereservation process made it easier to get the unit. I did not like having to pay $133 annual premium for $3000 of insurance with a deductible -- yes, I was able to cancel -- after paying the unnecessary $11 first month premium because it seemed as if I couldn't rent without insurance even though I said my homeowners insurance covered by property. Another similar over-price was the cost of the $6 lock for the unit. Yes, I appreciated that they had a lock available and provided it, but at four or five times the cost. On the other hand, the people providing the service were very nice and professional. I do recommend this storage based upon my move in experience.

Pros: Management and Staff are very helpful. Sometimes, they even are lenient on the rules…read more Cons: The cost of renting long term at public storage is very costly. You only get one late fee forgiveness per year. My advice is if you're looking for a short term storage rental between moves you should go here. If you need long term with a reliable rate, go to a place that isn't a money grab. As of 05/31/25 *Late fees vary between $20 to $30 dollars *One month after due date to make a payment before theres a lien put on your property

Dave answered customers concerns and handled it professionally. This is the way business should be…read moredone. Thanks Dave. :-)

From the owner: Rock Creek offers outdoor PAVED storage for your car, camper, trailer, RV, motorhome, coach,…read moresnowmobile trailer, etc. The lot is fenced and gated and well-lit at night. Access hours are 6am to 10pm 365 days / year.

Thank you Nicole for helping me find a great parking for my tow truck if you need a spot for…read morestorage for sure check with her, thanks again

Got robbed!..the clearly have good cameras, hence it was probably an inside job!..who nows how long…read morei paid on my emptied out unit.

Marlo is extremely helpful and was attentive to my needs. They have a great price at this time. I…read morehighly recommend this storage place. Great customer service!

Don't be late on your payment. Even a couple days, because they will lock you out my friends. Hold…read moreyour stuff hostage. Until you pay. For a couple days late....

Both of the ladies here provide excellent service. They are very knowledgeable and professional…read more The facilities are clean, units efficiently located and easily accessible. The office is immaculate. The prices are reasonable with discounts sometimes. You'd could make a mistake by not checking this place out. I've re-rented here.

One star is too much. I would give them a -10 stars.. Reason being that I'm very conscientious…read moreabout posting reviews without giving the chance to fix the issue/mistake. So for me to actually make a review that is negative.... It means that I've given this place not one chance but actually several! This is the worst place to get store YOUR Belongings! Do not do it. I had my storage for a few months, noticed mice droppings in the storage after a couple months. I reported it right away. They were apologetic and said they would get somebody on it. I went back three days later. Nothing happened and there's more droppings and now URINE! When I went to the front desk, there was a different woman at the desk I interrupted her on a personal call. She wouldn't even look at me. She wouldn't give me her manager's number or email. She said she can't get that information out. She said that they were going to have someone come and check it out but Company only comes out once a month for pest control. I explained , this is an emergency clearly there's rodents here that needs to be addressed . I was met with rolled eyes. I emailed the customer service department, they were actually very good! They Immediately escalated it to the managers so I was very hopeful. Unfortunately, my hope was short lived. I have been told they're doing everything to try to find out where the rodents are coming from. But in actuality, nothing has been done. It's been over a month . Nothing's been DONE! Now, several pieces of my nice wood furniture have been ruined and I have to go through my private HOME insurance. This is what secure space is banking on unless you purchased their own insurance..DO NOT WASTE ONE PENNY AT THIS PLACE!!!! I have given them too much time to fix this... I will be taking my stuff out of there! Just so you know, the ceilings are open with chicken wire. The rodents are getting in and jumping from storage to storage. I wish I would've noticed this before while I first renting this place. I hope I save somebody the heartache, stress and the money that I've had to deal with!!

Beware of Mileage Overcharges at This U-Haul Location…read more I recently rented a U-Haul from this location and drove less than 20 miles total (verified by my own GPS and route tracking). I returned it without a problem until I saw the charge come through on my credit card which was more than double the estimated cost. When I brought this up, they said it was because the reported mileage was more than 5 times what I actually drive. The staff gave no clear explanation and couldn't help me beyond giving me a 800 number to dispute the charge. Just take care before renting from this business.

Do not use this place to rent a Uhaul. Worst customer service experience ever upon returning. The…read moreUhaul was dirty inside and wrecked my white furniture and area rug, the clerk didn't care. The clerk called me and told me I had to return the trailer early because someone booked it after us so we busted our butts to do so, we were going to be 15 minutes late to return it so I called to let them know and the clerk said "oh, well, the people who needed it after you decided to go somewhere else", he didn't call me and let me know nor did he care when I said it would have been nice for him to call me so I didn't have to waste so much gas to get there in time (Driving from Idaho). The clerk didn't apologize for our experience he just acted like he didn't give a care and said "take it up with UHAUL" . The customer service at this place is sorely lacking. If I could give my experience -5 stars I would.

Robert was not only delightful but extremely helpful in my time of need. I have to give it to KSSS…read morethey know how to hire great employees whom are in my experience absolutely amazing staff and customer service is outstanding!! Thanks Robert & thanks KSSS

Temperature controlled storage at a reasonable price. Staff was helpful when we contacted them…read moreinitially and reliable when we had to stop our storage for only 2 months. We gave them a date of when we wanted to stop our service and since it was less than the full 2nd month, they gave us back a few bucks to compensate. The storage facility is very secured. Its a one code to use thats easy to memorize as its your own code to get into the facility, out of the facility, and use the elevator. Unfortunately when youre moving things out and into the elevator, its timed. So you have to rush to use the code, get yourself into the elevator, and click that floor button. Side note: there is limited parking inside so if youre having a lot of people help you, be mindful.