Very nice clean store employees are very friendly cheap beer and gas large selection of candyread more

The uhaul agent at this chevron location charged me extra fees 2 times for no good reason. 1st time…read morewas last year 2023 and I didn't leave any review about it, but since its happening again, I decided to mention both cases. The 1st one was a charge for gas fill up. I showed the uhaul agent at chevron that the gas reading recorded by the pickup agent (a day before) was wrong and that agent wrote her number and signed on this mistake and she wrote the correct info in the form. When I dropped the uhaul truck and I explained to him the issue, and showed him the signed forms and pictures of the gas gauge, he said yes its ok. 30 mins later after I left the store I got a notice from my bank about $66 charge. I called him back and called uhaul customer service, and after some fight back and forth again and again, they decided to refund me, which took 5 business days to complete. 2nd time is yesterday when I dropped the vehicle at the same location and again today I got charged $20 extra, for "some fee", I was surprised as I took the vehicle yesterday and returned it the same day yesterday, while they considered it an Out of Hour return fees, while I expect to pay less, returning the truck in few hours instead of keep it for 24 hour. This could be there in their policy, but how would I know if the agent does not say anything about it, and expecting me to read the notes they have on the outside keys drop off box? It was raining bad outside, while the agent inside only pointed me out to drop the keys over there without telling me that I need to use their uhaul App to do a service checkout. I admit that I could be at fault not knowing their rules, but when there is an extra charge, aren't the uhaul agent supposed to be transparent in explaining such fees upfront? It should not be "You need to know our rules, everyone is treated the same" statement that I got from the uhaul agent. You lost my business forever. extra bonus: they asked me to drop the truck at their lot about quarter a mile away and return to drop off the keys. They told me the gate is closed so you can leave it there outside, no issue. When I reached the lot, there was a person - white old male showed up (seems kinda pissed off), and told me in a rude voice that I cannot leave the vehicle here, and I need to drop it somewhere a little bit far. Then he started harassing me when he noticed that I have an English accent, and asking me where I am from and why I am here in the US, and asking me "Be good to my country", and to vote "Republican". Anyways I tried to avoid him and I told the agents at the chevron about this, and they told me he is "Crazy person", while I am pretty sure he was not.

Terrible experience…read more We booked a 16 foot truck online on Thursday night for a Saturday rental. When we show up on Saturday they only have a 20 foot truck for us (mistake #1). Okay fine. We sign the contract and drive off. 10 minutes later we get a call from the office saying they need the truck back because they mistakenly rented it to us, when it was reserved for someone else (mistake #2). We tell them that doesn't work for us because we need to move our stuff today and have a babysitter watching our kids. The lady tells us she'll make some calls and call us back. We keep going. We get a call 20 minutes later, when we are on I-405 headed to Seattle, this time telling us they definitely need the truck back (mistake #3). Really? That's the solution? So now instead for inconveniencing one customer, you think it's a good idea to inconvenience two customers???? You don't solve a mistake by making another mistake, but somehow that was the solution for them. We were under no obligation to return a truck since we had a rental contract to have that truck for the day, but lucky for them we did. They told us we could get a 16 foot truck from the Tacoma location. Oh okay, that's a great solution when you have a babysitter for a limited amount of time, and would have to return the truck by 6pm, which would not leave us enough time to get to Seattle, load our stuff, drive back to Maple Valley, move our stuff in, then drive back to Tacoma. Must have been a joke? They wasted our time and money, made their mistake our problem, offered no reasonable solution or any form of credit.

We had hoped to rent a moving truck yesterday, so I called Penske. It rang and rang, and then a…read morerecording told me the local establishment wasn't available, so they transferred me to a national number. I asked the national rep if we could get a truck, and he told me that I needed to create an account. After giving my name, I said, "Wait, why do I need to create an account to find out if a truck is available and how much it would cost?" He reluctantly told me the costs ($49.99 for the rental, but about $75 for the day with all the fees and mileage to drive 15 miles), but couldn't tell me whether I could get a truck. So we drove to our local Penske Truck Rental, where two women were in the office. One glared at us, as if we were rudely interrupting or something, and the other told us they had no trucks for yesterday, probably not for today, and maybe for next weekend, but we've have to create an account for her to check. At that point we left and drove to Uhaul, which was night and day different (see that review).

Note this post is about UHaul corporate and Maple Valley Mini Storage only by affiliation. UHaul…read morewebsite processed a mobile contactless reservation for me... unfortunately this location doesn't support that, spent an hour between waiting on hold and determining what happened with customer support. Asked for a credit towards future rental for inconvenience and the response was they don't guarantee online reservations - good to know for the future so I don't waste my time with them.

Used them three times in last six years. Other friends and family also used this business. Always…read morehelpful and kind. Love them and using them again with a smile on my face. Great prices too. Check them out.

From the owner: Local 12,16, and 26 foot box truck and cargo van rentals. Our trucks are inspected and thoroughly…read morecleaned after every rental. Our goal is to provide a pleasant, efficient, and courteous service to each and every customer. We are open 7 days a week for your convenience, and are here to answer any questions you might have. We also have several self storage options on site at Issaquah Mini Storage. Our storage units are all ground level making them easily accessible. For your convenience, we also sell a variety of packing and shipping supplies.

First of all, I would like to say thank you to the store manager Darrell. If you want a no hassle…read moretrailer rental, this is the place to go. I called before I came to check availability and Darrell was very knowledgeable and provided me with all the information I needed to select the correct equipment. After my arrival to the store it literally took about 10 minutes to get to the point where my equipment was ready to drive off. Lastly, I returned the trailer only to find that a pin was missing. Not only did Darrell not charge me. He allowed me to go home and see if I could find it, I did not, I called back, and Darrell said that I didn't have to worry about it. He didn't charge me. It's little things like that that make the big difference for me. You could go to other places, but I guarantee it wouldn't be this convenient and I guarantee you're not gonna meet another Darrell..

Every time I have a project, not sure what instruments to use. The staff is knowledgeable and gives…read moreme the right tool for the right job. The pricing is more than fair and I saved a lot doing it myself.

Beware of Mileage Overcharges at This U-Haul Location…read more I recently rented a U-Haul from this location and drove less than 20 miles total (verified by my own GPS and route tracking). I returned it without a problem until I saw the charge come through on my credit card which was more than double the estimated cost. When I brought this up, they said it was because the reported mileage was more than 5 times what I actually drive. The staff gave no clear explanation and couldn't help me beyond giving me a 800 number to dispute the charge. Just take care before renting from this business.

Do not use this place to rent a Uhaul. Worst customer service experience ever upon returning. The…read moreUhaul was dirty inside and wrecked my white furniture and area rug, the clerk didn't care. The clerk called me and told me I had to return the trailer early because someone booked it after us so we busted our butts to do so, we were going to be 15 minutes late to return it so I called to let them know and the clerk said "oh, well, the people who needed it after you decided to go somewhere else", he didn't call me and let me know nor did he care when I said it would have been nice for him to call me so I didn't have to waste so much gas to get there in time (Driving from Idaho). The clerk didn't apologize for our experience he just acted like he didn't give a care and said "take it up with UHAUL" . The customer service at this place is sorely lacking. If I could give my experience -5 stars I would.

They never send the receipt for equipment rental. I called probably 5 times and texted the guy…read morenamed Chris numerous time. Everything he would say "I will get it to you today" but he never did. After two months, he no longer answer my phone or reply to my text. And we still don't have the receipt. Not the right way to do business.

ZERO stars. STAY AWAY!! Dig it by hand if you have to!!…read more I Rented a bobcat from here and these criminals decided to steal my credit card info and use it at Walmart and other places. Walmart of all places!!! If you're gonna steal my info at least use it for something awesome. I know for fact it was them because it was the first and only time I used this specific credit card. After finding out my info was stolen I get a call from a random number who told me his car was stolen and my credit card information along with the information of 10-15 others was inside the vehicle when police found it. I contacted the other people on the paper and imagine that, everyone of those people had rented a bobcat from this place. Was told detectives were following up on all the recovered info, but financial crimes like these get limited investigative investment. Apparently the dude that was caught in the stolen car had worked at bobcat or had connections there. This place should be out of business and they should all be locked behind bars.

This place gave me a really good deal and the man working at the Kent/Covington location is really…read morenice and helpful. I will be going back and recommending to my friends.

Another review for Covington Cubes. I just moved out of my two units this past month. It was an…read moreeasy process, and the staff was courteous and professional. During the time I rented, Cubes had great communication, gave plenty of advanced notice during rate changes and made sure the facilities were in excellent condition. A shout out to the staff, and in particular to Jeremy who was always polite, professional and positive. Nice work!