Rented from this location for over 5 years. Richie was super rude and when I asked to speak to a…read moremanager or supervisor, he said he was the manager. He was very disrespectful and publically disrespectful at that. Was yelling at me in front of other storage renters. As I stated I understood him inside while we spoke, he continued to follow me outside and continued to speak loudly and abruptly. Very unprofessional, disrespectful and rude. I hope you don't continue to speak to renters like this. Due to this, I will be transferring companies and changing my storage. He is not an asset to your company for an 11 year veteran. Richie needs to be more professional as a manager.

The manager always went out of his way to help me. Very friendly very clean looks like a lot of…read morecameras for security

My partner and I were met with absolutely unnecessary advice and attitude from the front desk…read moreattendant when we came in for a service. Along with that there was a small misbehaved dog loose in the office and it smelled terrible! I was fine with the dog at first when it was just barking at us but what crossed the line is when it lunged and bit my partners leg as we left. That is totally unacceptable and I hope it is addressed before someone else has a poor experience like I did.

We have had a storage unit here for several years. We use autopay, but their system glitches often…read more They will send an email stating that you have 10 days to pay or else...They also flag your account so that your code won't open the gate. So frustrating when it's supposed to be automatic. They also don't reply to emails, so you have to go in during office hours.

I was moving a significantly sized display hutch into my van on my own. I got stuck with it not…read morefitting in as anticipated. I called to the office, and Brandie drove out to the rescue. We managed this large cupboard into my van, and I really appreciated her help. Thank you Brandie, you were a lifesaver:)

I am always treated great here. Brandie had to cut my lock as i had lost my keys. She is a great…read morehelp. I have no complaints here.

We used A Storage Center during our daughter's 4 college years at Pacific Lutheran University. Jay…read moreand his team has been instrumental in helping us every year and we are very happy with them. They provide wonderful customer service and the facility is clean, safe and secured! If we ever have to need storage again, we will certainly return to the Spanaway location.

Amanda was so helpful and flexible with our storage needs. We weren't sure how large of a unit that…read morewe would need until the moving truck arrived. She kept several options available for us and it worked out perfectly. Great rates, clean and secure units. Thank you Amanda!

First the pricing is reasonable and I actually signed up for the wrong area for my requested unit,…read moreI contacted their Customer Service Department and was treated with respect and she quickly resolved all my problems by researching my area I needed, at the best price and awesome professionalism. Very nice female and I forgot her name and wish I could've let you all know who she was being I'm already so tressed over this move and I was worried that by me making this mistake it was going to be a "whole other thing" that I didn't need right now. So I'm thankful for their service, kindness and knowledge. Thank you

Dead rats and feces in the unit so Tanya, who you see great reviews for, would not rent it to me…read moreeven though I already paid for it. I had to go down the road and pay again for a clean unit and now I am having problems getting my refund. This Sunday will be 2 weeks and Tanya was let go apparently, so I have to wait on the district manager. I wouldn't recommend this place to anybody.

my online order for a unit went smooth and when I needed help with a lock the woman was super…read morehelpful

I made an appointment to turn in my keys because I moved out of the unit, and I arrive about 10…read moreminutes early for my appointment and no one is here, I called the property manager and had to leave a message. I do not live in this area anymore so I went out of my way to come back and drop off my keys. No one ever showed up. I waited until after my appointment time. This has been so disrespectful of my time. Do not rent here, they are impossible to get ahold of, hidden fees make your rent go up and there are rat dropping all over the units.

Theft is prevalent at the Puyallup location off of 15th St SE. 23 incidents reported in 2025. And…read moreno communication to any of their customers. No extra security. So much for having onsite management. DO NOT STORE ANYTHING WITH EXTRA SPACE STORAGE! IF YOU DO ITS AT YOUR OWN RISK. ZERO STARS

Please be aware, as of December 29th 2025 my storage unit was broken in to and over $4500 worth of…read moreclothes, shoes, purses etc was stolen out of my storage unit. definitely seems like this isn't the first time for the thief(s). I arrived the night prior to my key not working on my storage unit lock and was told the office was closed and had to come back the next day, which is today December 29th. Had the manager try my keys and when she couldn't get them to work she decided the best action would be to drill the lock out and replace with a new one. After the lock was drilled I couldn't get the door to fully open on the unit and when I noticed my tv had been thrown into it the door I looked further in and seen everything in my unit thrown down. Everything was literally piled in the middle of the unit, I left well organized. After I got the door open all my shoes, clothes, shoes purses etc was gone. PLEASE BE AWARE AND CAUTIOUS IF YOU RENT A UNIT HERE.

My son and I recently rented a one way truck to Las Vegas and both of us were nervous. We'd never…read moredriven a moving truck before. The man working here, Ceaser, was incredibly nice and helpful. I called my boyfriend on the phone and they spoke and went through the details. Ceaser REALLY went above and beyond to answer our questions, offer advice, he even printed out directions to the drop off location in LV. He also told us to call with any concerns while we were on the road. We walked out of there feeling soooo much better about this trip. He absolutely set the tone for our trip. Stellar customer service. Also, Thank you for your service, Ceaser

Extremely respectful and helpful, would definitely recommend this storage facility to anyone who…read moreneeds one

Nice, friendly staff. Clean units. Have been here for years. This is the only place I recommend for…read morestorage.

I booked my trailer rental online through U-Haul. Prior to picking the trailer I had rented up, I…read moreasked Express Storage folks a few questions to assure I was getting the newer style trailer for the car I was hauling due to size differences. They assured me they would have one ready. When I didn't arrive at exactly the scheduled time, I received a phone call from U-Haul asking when I would be there (if i had truly forgotten, this would have been a lifesaver). Upon arrival, the Express Storage Staff was helpful and friendly. They had the trailer ready to go and made the process of checking in simple and easy. When I pulled in to return the trailer, they ran out to assist me putting the trailer back and got me out of there quickly. In short, they made the process simple and easy and respected my time so I would strongly recommend them again!

In mid December 2024 my storage locker was broken in to. The company tried to call me twice, once…read moreleaving a general message. Nothing urgent. No follow up email or text. I lost over $1000 in items plus memories from my childhood. Guess who called, texted, and emailed several times whenever I had a late payment. Their priorities are obvious and I'll never trust them again.

Renter beware! Huge rat issue, break ins and theft, and massive rate increases. We kept only…read morefurniture, seasonal clothes, tools and household goods. No food!!. Between the break in(s), (which we found out by showing up there one day and having an extra lock and staged lock on it- with NO Call or notification), and having to throw out so much stuff ruined by rat feces and infestation, we moved on! Found holes along the wall where rats dug in. They say they have pest control out, but it is obviously not working, or a lie. I will say the blondish(?)lady up front was helpful and tried to get us a rate decrease for our troubles. BUT avoid this place at all costs!