Rented from this location for over 5 years. Richie was super rude and when I asked to speak to a…read moremanager or supervisor, he said he was the manager. He was very disrespectful and publically disrespectful at that. Was yelling at me in front of other storage renters. As I stated I understood him inside while we spoke, he continued to follow me outside and continued to speak loudly and abruptly. Very unprofessional, disrespectful and rude. I hope you don't continue to speak to renters like this. Due to this, I will be transferring companies and changing my storage. He is not an asset to your company for an 11 year veteran. Richie needs to be more professional as a manager.

The manager always went out of his way to help me. Very friendly very clean looks like a lot of…read morecameras for security

I have rented lake Spanaway storage units for several years. I am very happy with my experience…read morethere. When water began seeping into a unit during an unusually heavy rain, the staff quickly found a other unit. They are flexible and wiiiing to go out of there way to help a customer.

Great safe easy access place to store our 27 foot travel trailor. Customer service is great easy…read moreto reach and easy to pay over the phone. We have small 5x5 unit for $47 monthly. Close to home hours are accommodating and our things are secure! Can't get much better than that!

First the pricing is reasonable and I actually signed up for the wrong area for my requested unit,…read moreI contacted their Customer Service Department and was treated with respect and she quickly resolved all my problems by researching my area I needed, at the best price and awesome professionalism. Very nice female and I forgot her name and wish I could've let you all know who she was being I'm already so tressed over this move and I was worried that by me making this mistake it was going to be a "whole other thing" that I didn't need right now. So I'm thankful for their service, kindness and knowledge. Thank you

This place is horrible to rent from. A few months back I went to go to my unit and I was locked…read moreout, even though I paid my rent early. So I tried calling and no one at the front lobby would answer. I climbed in my car to go out so i could get to the front office to talk to someone. Lo and behold, when the gate to get out opened there was a huge ditch from the construction and no way to get out!! I called again and again and kept talking to someone at the Fife location and they said we don't see any movement in the Nalley Valley Office. I had to sit and wait for another car to come through gate and get out that way or i would have been stuck there who knows how long. No one bothered to call me and see if i was ok or to discuss it. Rosa is HORRIBLE. Communication is non-existent at this place and customer service is horrible. DO NOT RENT FROM HERE

I cleared out my mother's storage shed a couple days ago they want you to give them a 10-day notice…read morebut I have called several times I went by the office nobody is ever there nobody returned your call very frustrating

I am so happy to write this review! I rented a 10'X10' back in 2015. I thought it would be just a…read morecouple of months......then I decided to move back to southern California in 2016. I got a transfer from work and was kind of in a hurry, so I kept it in storage and flew down here. Then when I got here, life happened...a new car, then surgery...all kinds of unexpected expenses, so fast forward to 2019 and I finally was able to get it down here to me. This place took great care of my stuff. The staff is caring and helpful in every step of the way. They helped guide my kids when they came to pick it up, offering them a dolly. I'm so happy to have my stuff back, and am soooo very grateful to the staff at Pacific Northwest Storage for taking such great care of it.

Very easy to rent and secure a unit. The manager was very helpful. The Tacoma location is clean and…read moresecure.

I recently wrote an honest review after the place sent me an email with a request for me to write a…read morereview for them. I am very honest and fair and never just write a review that is 5 stars or 1 star because I am emotionally charged or anything. My hope is someone will see my review and have an honest view of what to expect. 2 days after my review of this facility the manager woman I have never seen before handed me an envelope with a smile on her face and said my lease is being terminated and I have till the first to get out. She said I had multiple violations accessing the property after closing where my gate code was used. I told her that was impossible because I am very vigilant about abiding by all the rules and I promised her there is nobody who can show a single piece of evidence backing that claim. I asked to speak to the manager and she said she was the manager; so I asked to speak to someone above her and she said that I was not allowed to speak to anyone above her but she would let them know I would like to speak to them, but not to get my hopes up because these decisions are almost never reversed. I said this feels very much like I'm being discriminated against and that I'm disabled and the unit is very important to me. I repeated that I never broke the rule and nobody ever mentioned me violating a rule to allow me to make sure I never did it again and she said I was seen in the parking lot past 10pm and that is considered a violation. Me making a phone call after leaving my storage before I drove to my next destination is the claim after she realized I never accessed the gate with my code after hours and that was a bogus claim. I cannot believe I am being kicked out because I didn't give them a 5 stars review. This is the most childish behavior and to smile in someone's face when you know you are making a decision that is going to make a persons life extremely difficult is so messed up. How someone can enjoy that moment is disturbing. I used to be a Forman working up on the light rail and even when I had to fire someone who definitely deserved it, I felt terrible delivering that news because I was causing unknown hardship for him. This woman looked like it's her favorite thing to do. Save your money and energy and go to a nicer place with a better staff. These people were the worst, and their units were horrible too. I suggest going to pearl street self storage if it's convenient for you. Thank people are very nice and the units are the best I've ever seen. I can't write enough to describe how horrible secure space is. Don't go through what I went through and go somewhere else

I highly recommend this local business, the owners were so gracious with helping me store my camper…read moretrailer in their lot as I passed through town during this holiday weekend. Great communication and customer service 10 out of 10 would recommend and use again. Thank you so much y'all!

From the owner: Our business specializes in providing a safe and secure parking facility for semi-truck drivers. We…read moreoffer 24-hour access, 24-hour video surveillance, and a fully fenced lot with management living onsite for added peace of mind. Onsite, we also have Aleks Truck Repair, a full-service shop ready to handle all your maintenance and repair needs, from routine service to emergency fixes.

I have had the exact opposite experience. I have been using…read morestorage there for the past couple of years. I have 8 units. Not once have I seen what you went through. I would take all of my units somewhere else tomorrow if I had that happen to me. Jen is the manager and she has been a pleasure to work with. What most folks would think that she "went out of her way" to do is just the regular service I have had since I first came there. Jen is doing lots of things right because the place is always full and at a premium. Anyway, if you need the facilities in the future, go see Jen. You will be treated right. I live across town and pass three other PS stores on my way to "A" Street. It would be easy to move but I know a good thing.

Shout out to the homie PHILLY! Super nice gentleman. Very helpful. We had a situation with my…read moreaccount, he was able to get it all figured out! Nice space for my belongings as well. Thank you Public Storage and Mr Philly