Clean facility. Clean grounds. Seems to be 2 employees working office and maintenance daily.read more

Absolute scam. Secured a storage unit 3 weeks prior to my move. Found out the day prior when I…read moretried to adjust my reservation that my unit was given away and cancelled without notification. Instead, they offered a 10X20 for over $200 a month. Cannot keep their promise and will cancel your reservation without cause and notifying you.

Rented from this location for over 5 years. Richie was super rude and when I asked to speak to a…read moremanager or supervisor, he said he was the manager. He was very disrespectful and publically disrespectful at that. Was yelling at me in front of other storage renters. As I stated I understood him inside while we spoke, he continued to follow me outside and continued to speak loudly and abruptly. Very unprofessional, disrespectful and rude. I hope you don't continue to speak to renters like this. Due to this, I will be transferring companies and changing my storage. He is not an asset to your company for an 11 year veteran. Richie needs to be more professional as a manager.

The manager always went out of his way to help me. Very friendly very clean looks like a lot of…read morecameras for security

I have rented lake Spanaway storage units for several years. I am very happy with my experience…read morethere. When water began seeping into a unit during an unusually heavy rain, the staff quickly found a other unit. They are flexible and wiiiing to go out of there way to help a customer.

Great safe easy access place to store our 27 foot travel trailor. Customer service is great easy…read moreto reach and easy to pay over the phone. We have small 5x5 unit for $47 monthly. Close to home hours are accommodating and our things are secure! Can't get much better than that!

First the pricing is reasonable and I actually signed up for the wrong area for my requested unit,…read moreI contacted their Customer Service Department and was treated with respect and she quickly resolved all my problems by researching my area I needed, at the best price and awesome professionalism. Very nice female and I forgot her name and wish I could've let you all know who she was being I'm already so tressed over this move and I was worried that by me making this mistake it was going to be a "whole other thing" that I didn't need right now. So I'm thankful for their service, kindness and knowledge. Thank you

Rosa was intolerable. On Sunday after I rented, paid, verified ID and signed a contract. They did…read morenot have my space ready as there was a mistake and I was given an occupied unit. I asked the antendant to prorate me for the day and get me a new unit on Monday. Had to come in 3 times today Monday (they were not here at open or at 11:20pm). Was told my unit was now upstairs in another building. I paid extra for ground floor easy access. I asked for my money to be refunded. I was told they "couldn't do that" and someone else they could not get me in contact with would do that. I had already been told 3 times things that were supposed to happen that did not. I wanted to speak with someone who would get my refund reprocessed and they called the police on me. Police came and told them to get someone to get a hold of me. Been waiting an hour and still no contact. Beware this place has management and computer issues

I cleared out my mother's storage shed a couple days ago they want you to give them a 10-day notice…read morebut I have called several times I went by the office nobody is ever there nobody returned your call very frustrating

I am so happy to write this review! I rented a 10'X10' back in 2015. I thought it would be just a…read morecouple of months......then I decided to move back to southern California in 2016. I got a transfer from work and was kind of in a hurry, so I kept it in storage and flew down here. Then when I got here, life happened...a new car, then surgery...all kinds of unexpected expenses, so fast forward to 2019 and I finally was able to get it down here to me. This place took great care of my stuff. The staff is caring and helpful in every step of the way. They helped guide my kids when they came to pick it up, offering them a dolly. I'm so happy to have my stuff back, and am soooo very grateful to the staff at Pacific Northwest Storage for taking such great care of it.

Very easy to rent and secure a unit. The manager was very helpful. The Tacoma location is clean and…read moresecure.

They raised my rent $100 out of no where and also kept saying I was past due mind you I've always…read morehad it on auto pay never had an issue until I tell them I want to move out. I would have stayed had the rent stayed the same but $100 increase in 6 months is crazy

I highly recommend this local business, the owners were so gracious with helping me store my camper…read moretrailer in their lot as I passed through town during this holiday weekend. Great communication and customer service 10 out of 10 would recommend and use again. Thank you so much y'all!

From the owner: Our business specializes in providing a safe and secure parking facility for semi-truck drivers. We…read moreoffer 24-hour access, 24-hour video surveillance, and a fully fenced lot with management living onsite for added peace of mind. Onsite, we also have Aleks Truck Repair, a full-service shop ready to handle all your maintenance and repair needs, from routine service to emergency fixes.

Shout out to the homie PHILLY! Super nice gentleman. Very helpful. We had a situation with my…read moreaccount, he was able to get it all figured out! Nice space for my belongings as well. Thank you Public Storage and Mr Philly

I mistakenly drove into Public Storage. Planned on going to a different place. When I got inside…read moretheir office and figured out what I had done Evin, one of the workers here beat the good price of one of the competitive facilities in the area. Even was polite informative and funny. I don't recall his co workers name, while there she was busy taking care of a customer o. The phone. Well ran clean area and a good price .

Horrible experience we basically got scammed and told it was our fault. Read this review and make…read morethe decision for yourself. First off I'd like to say that the assistant manager has top-notch customer service and is an example of a great leader and person who should be running a business. 5 Stars for him. Now this review is about the owner of store. As you can see in the first photo, that is the level of the gas gage when we left the Facility. After using their cargo van, we went to fill up the gas before bringing it back into return. We filled the gas in increments of $10 and checking the gas gauge to make sure we weren't overfilling it more than we needed. Once we hit $30 I was thinking to myself we must've used quite a bit of gas. We continued to fill the vehicle until the gas pump clicked, indicating that the tank was full and that was $50 later. Yet the gas gauge still showed that we didn't have enough gas in the vehicle. That is why I made the video so I could bring it in and show it to one of the associates. As you can see the gas gage after filling it didn't go up at all. I thought to myself no big deal it's a faulty gas gauge they'll take care of us when we get back in there to return it. Upon arriving we explained to the owner of the store exactly what happened. He immediately got defensive denying any responsibility over his business and equipment and told us that we should have filled the gas based on recorded amount on the invoice that we received and to disregard with the gas gauge showed. With the insanely high fees that they charge if you don't return the vehicles with the right amount of gas no way. We just wanted to inform him that he had faulty equipment just in case another customer had to deal with the same issue. I don't know what was going through his head when he decided that telling us to disregard the gas gauge was going to be a good solution to tell us but it seems like he pulled it out of nowhere. After explaining to him, we trusted that your equipment was working so we filled it up based on the gas gauge like we always have. He basically made us feel stupid and said that it was our fault and that he's not responsible. The crazy thing is we didn't even ask for a refund so I didn't understand why he was so defensive and immediately jumped to it's not his responsibility. I come from a very large family 8 siblings who all used this location for many years and have never had any issues until dealing with the owner of the store. We basically got scammed and I have a feeling that this isn't his first rodeo doing this to paying customers. Word of advice if you are reading this drive down the street to another location. Or at the very least wait to work with any of the other employees working there and stand clear of the owner and if you're wondering who he is trust me, you'll know just from the disgusted/ irritated look on his face that's impossible to miss. Everyone else will greet you with a smile and will gladly take care of you. Hope this helps, and I hope the owner of the store uses this as constructive criticism to be and do much better.

Set up a reservation online to rent a cargo van and came in to get it. Rep. Donisha Hindman…read moreexplained that since I only use debit cards even though they have a Visa logo, I would be unable to rent one due to U-Haul policy. I have rented cargo vans before at this location with the same card and never encountered this issue. Granted, U-Haul's policy could have changed since the last time that I rented but I doubt it. My wife made a comment in a normal tone of voice about the change in policy and how off putting it was a customer and Ms.Hindman's response was snarky and rude. Ms. Hindman led me outside to show me what she COULD rent me all the while saying to herself and anyone that was in listening range - meaning me - that she didn't want to hear complaints about policy from customers. We understand that Ms. Hindman does not set the policy and that she has to abide by it for her job but she does not get to be rude to the customer about it. My contract states that I rented the truck from Thursday morning at whatever time I rented it and was to return it Monday, June 26 by 7 am. I have a full time job in another city that I have to be at, at 8 am. so I brought the truck to the shop and dropped it off Sunday night, dropping the keys in the locker thing. I personally came in at 7am today, Monday, June 26 to get my final close out bill and was told by the clerk that I could not get it because he had other things to do. Let me say that again.....a customer is in the shop and the clerk is saying that he could not help me because he had other things to do and that he will get around to it. I would love to tell you his name, but can't because he did not have a name tag on. He had reddish hair and a full beard. When I dropped off the truck Sunday evening and placed the keys in the locker, there was a sign that said that the truck remained in my name and my responsibility until the shop opened in the morning. When I was leaving the shop, after having been told that I was not important enough as a customer to be serviced right then and that he would GET AROUND TO IT, he casually mentioned that he would have to add on a $20 charge because it was a convenience to drop the truck off and use the locker. I'M SORRY? A CONVENIENCE? My contract states that the truck is mine until 7 am today, the truck and the keys were there at 7am, I was there at 7am. When I finally received the bill about an hour later via email, granted the $20 was not on the bill but to be told that I was facing a new and unexpected fee was a slap in the face and to be told over and over again by him that he HAD to charge it because it was in the contract - after I got to work, it wasn't in there - i read that one page print out that shows my signature and no mention of it. Every year there is a local Comic-Con in the area, not to mention the local Toy Shows that I attend and I have always used U-Haul and rented from this location in the past but I will no longer be returning - there are plenty of other truck rental places out there that do not have this level of customer disrespect and nickel and dime-ing. EVEN IF I HAVE TO GO OUT OF MY WAY to use them.