Hey Jeff, why haven't you posted a comment concerning my post about the damages to my items from the field mice that's in your facility. read more

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I used them and the employee there was extremely helpful and walked through everything with me. His name was Beau H. He helped me figure everything out, where I was located and helped show me around to my storage unit with a map and keys. The reason I'm leaving a two star review instead of five is because I called to cancel my subscription after no longer needing storage and the same person who helped me originally said he could take care of it. TWO MONTHS LATER I'm still being charged so I had to call back and ask about it to the response of "not much I can do about the other payments" so basically I wasted a bunch more money than I needed. We got it canceled but we'll see if I still get charged next month. Pretty cool otherwise... read more

When you move in, you're made to feel like a king. Try to ask any questions or anything after they got your money, you're dismissed, they become unbelievably rude and they don't care about you at all. They don't care about losing customers, and are as petulant as a teenager. I will never recommend this place nor will I use this place again. By the way, good luck getting them on the phone! I left the manager THREE messages! Did he call me back? No! *** I had contact with a member of the manager and they helped correct the situation read more

I recently moved my items out from storage earlier this month. I was with daffodil storage storage (off of 38th st) for almost two years and this location took great care of my personal belongings. Great climate control, gated access for clients only, plenty of option on sizes of unit and I had one that was a perfect fit for my items for a perfect price. There is no contract so it's month to month from day one. I was able to email them about the move out date and got a response the very next business day. I would this place and would definitely come back again in the future for storage needs. read more

Kent and Shelly were both very helpful and made the moving process much more enjoyable. Everything from unit set up to use of the truck was quick and straightforward, as advertised. I have always been very pleased with my experience at the 38th Street location of Daffodil Storage and I will continue to trust them with my storage needs in the future. read more

It was so simple and required little interaction. The kindness and clear instruction I experienced made it easy to navigate renting and moving into the unit. I would definitely recommend to anyone looking to rent space. read more

My best experience with a storage unit! The units themselves are clean & warm & will not harm your things, highly recommend. I would consider this a storage unit FOR THE PEOPLE. read more

There's just a couple things you need to look out for with this location. First they have lots of the smaller units (5X5) that would probably be more cost effective or fit the needs for some people but they make them not available because of "Maintenance" it's been 4 months now and not one of them has been worked on for "Maintenance" I know because i been renting with them for years off and on. I'm thinking they just want to rent out the bigger ones to make more money. Now don't get me wrong they are great as far as customer service but I'm just saying it's all lies when it comes to those units... Second thing is I used to get 24hr access for my Disc Jockey business. Now they won't give 24hr access to me since I've been back and claim it was something "never offered". Most times I come late from Djing parties and I want to drop off my equipment instead now I leave it in my vehicle for someone to rob one day... Lastly once they leave the office you no longer have access to the carts. kind of annoying when you have lots of stuff to bring in. read more

*Changed my review from 1 star to 4 stars, as Jeff from Administration reached out to me immediately to resolve this situation. Jeff was very friendly, and willing to listen to my concerns. It is nice to know that the poor attitude of one employee at the Tacoma location does not reflect on the rest of the Daffodil Storage company* We initially signed up at this location. Everything seemed fine. Then, we made a late payment. We called the 1-800 number to make the payment, and we were told that the late fee would be $20+. We were extremely surprised as the late fee that was listed on the agreement we signed, was nearly half that! We go in to the Tacoma location. We ask Sherry why a late fee is being assigned to our account that is nearly DOUBLE what was stated on our agreement. First, she makes up some story that we were on a "promotional agreement, and that the charge is not due to a late fee increasing, but due to the fact that our promotional agreement has now expired, and we are on the regular pricing now." We explained to her that we never had a promotional agreement, and that the 1-800 representative was telling us that there was a $20+ LATE FEE. So, then she proceeds to tell us that that our late fee was always $20+, and that we are lying about the late fee being lower before. So we decide to call her bluff, and asked for her to bring our agreement to the front desk. So she brings only 1 page of our contract to the front desk (the one that states what our late fee is supposed to be). We point out to her that the agreement states that our late fee is supposed to be MUCH lower than $20+. She then looked very confused. Started clicking around on the computer. Then she said that we have a "very old agreement" (at that time we had the storage unit about 6 months) and their fees have since changed. She says that our original late fee was a flat rate, whereas, now the late fee has changed to 25% of our monthly rental amount. We told her that it seems odd that she wouldn't be aware of such a recent change until the moment we called her bluff with our agreement. She explains that it is because our agreement is "very old" (6 months to be exact). She says they made an attempt to inform us of the recent fee increase by sending us a letter. I told her we Never received a letter. She then clicks around on her computer again and states that "the letter was returned because you didn't give us your complete address on the rental agreement." So we decide to call her bluff again, and asked to see the full rental agreement. She then shows us, and our address is correct. She then gets even more of an attitude (she had an extremely rude tone this whole encounter). She says that even IF our address is correct, they are not required to notify us of late fee changes. She said it's only a courtesy. I told her at the very least, they could have called us. Because otherwise, it's very poor customer service. After MUCH debate, we had her credit us the difference for the late fees. Seems odd to me that her story changed THREE different times before she finally admitted she was wrong. Well, today (several months later), I drive up to Daffodil. I drive up to the gate. There is someone in front of me entering the gate. They go through the gate (stopping immediately in front of the entrance). This holds the gate open. Since the gate is being held open, I figured it must be a customer driving in, that isn't aware there is someone behind them. So I honked to let them know I'm behind them, and they still don't move. The gate is still opened, so I decided to drive around them. I attempt to drive around them, and all of a sudden Sherry jumps out of the vehicle, screaming, waving her hands in front of my windshield, screaming "STOP! STOP!" I roll down my window, realize it's an employee trying to stop me front getting in. She says "you're beefing at me when you didn't even enter your f*cking code!!!". All I did was honk once because I thought a customer was blocking the gate. And she shouldn't be speaking to customers that way. I responded accordingly and told her to watch her f*cking tone." I told her, the gate was opened so I thought I could drive through. She's screams at me to enter my code (despite the gate being opened still). I enter my code and she finally moves out of the way. I don't know what entering my code solved, considering the gate was already opened, lol. Little does she know, I entered the code incorrectly. She then proceeds to call my husband on the phone to tell on me. Luckily, I had already spoken to my husband, and he knew the whole story. Sherry stated "I had a verbal altercation with your wife. She was very verbally abusive and needs to enter her code every time she comes onto the property." My husband stated, "you verbally attacked her first, and we will be writing a letter to corporate about all of your past behavior." She then proceeded to deny her behavior completely. read more

Very Secure and good value. Feel safe visiting and would recommernd to others

Great customer service, always friendly, wish they were my real landlord's. Very clean and safe. I recommend them to anyone moving or just need dry, rodent free, mold/mildew free storage. The only thing I wish is that you could access your unit 24 hours. Besides that can't be happier. Thank you Daffodil Storage for keeping my stuff safe! I hope you're competitors realize that Great Customer Service is what separates you from other chain storage facilities. Plus you're great deals. :-) read more

Great service, very professional and accommodating. Storage unit works great for my business needs.

It was efficient and easy and the person I spoke with on the phone and the person who gave me my storage unit made everything quick and easy. read more

The man on the phone answered my questions and concerns with attitude and the woman at the front desk was rude and very unwelcoming. I ended up canceling my reservation. read more

Kent was so awesome! He made the process quick and painless. He was even able to multitask. He was funny, positive, helpful, and pleasant. They need more kents in the world! Thank you Kent for a great customer service experience. This place has the best prices too. Our family has used this storage on 4 different occasions. Very great place. read more

Very courteous staff and wonderful facility at a good price. The free use of the truck as well as the good price is what drew me in. I then saw the facility and met the courteous staff. I look forward to continuing to do business here read more

great staff, helpful, knowledgeable, large facility, easy access. monitored all levels.

Great storage and friendly staff. Only wish you didn't have to choose outgoing gate.

I have had a unit for more than 2 years, and in that time I have never had a bad experience. The employees are extremely friendly and knowledgeable. I would recommend this storage facility for anyone who cares about their belongings and want them to be safe. read more