*Changed my review from 1 star to 4 stars, as Jeff from Administration reached out to me immediately to resolve this situation. Jeff was very friendly, and willing to listen to my concerns. It is nice to know that the poor attitude of one employee at the Tacoma location does not reflect on the rest of the Daffodil Storage company*
We initially signed up at this location. Everything seemed fine. Then, we made a late payment. We called the 1-800 number to make the payment, and we were told that the late fee would be $20+. We were extremely surprised as the late fee that was listed on the agreement we signed, was nearly half that!
We go in to the Tacoma location. We ask Sherry why a late fee is being assigned to our account that is nearly DOUBLE what was stated on our agreement.
First, she makes up some story that we were on a "promotional agreement, and that the charge is not due to a late fee increasing, but due to the fact that our promotional agreement has now expired, and we are on the regular pricing now." We explained to her that we never had a promotional agreement, and that the 1-800 representative was telling us that there was a $20+ LATE FEE.
So, then she proceeds to tell us that that our late fee was always $20+, and that we are lying about the late fee being lower before. So we decide to call her bluff, and asked for her to bring our agreement to the front desk. So she brings only 1 page of our contract to the front desk (the one that states what our late fee is supposed to be). We point out to her that the agreement states that our late fee is supposed to be MUCH lower than $20+. She then looked very confused. Started clicking around on the computer. Then she said that we have a "very old agreement" (at that time we had the storage unit about 6 months) and their fees have since changed. She says that our original late fee was a flat rate, whereas, now the late fee has changed to 25% of our monthly rental amount.
We told her that it seems odd that she wouldn't be aware of such a recent change until the moment we called her bluff with our agreement. She explains that it is because our agreement is "very old" (6 months to be exact). She says they made an attempt to inform us of the recent fee increase by sending us a letter. I told her we Never received a letter. She then clicks around on her computer again and states that "the letter was returned because you didn't give us your complete address on the rental agreement." So we decide to call her bluff again, and asked to see the full rental agreement. She then shows us, and our address is correct. She then gets even more of an attitude (she had an extremely rude tone this whole encounter). She says that even IF our address is correct, they are not required to notify us of late fee changes. She said it's only a courtesy. I told her at the very least, they could have called us. Because otherwise, it's very poor customer service. After MUCH debate, we had her credit us the difference for the late fees.
Seems odd to me that her story changed THREE different times before she finally admitted she was wrong.
Well, today (several months later), I drive up to Daffodil. I drive up to the gate. There is someone in front of me entering the gate. They go through the gate (stopping immediately in front of the entrance). This holds the gate open. Since the gate is being held open, I figured it must be a customer driving in, that isn't aware there is someone behind them. So I honked to let them know I'm behind them, and they still don't move. The gate is still opened, so I decided to drive around them. I attempt to drive around them, and all of a sudden Sherry jumps out of the vehicle, screaming, waving her hands in front of my windshield, screaming "STOP! STOP!" I roll down my window, realize it's an employee trying to stop me front getting in. She says "you're beefing at me when you didn't even enter your f*cking code!!!". All I did was honk once because I thought a customer was blocking the gate. And she shouldn't be speaking to customers that way. I responded accordingly and told her to watch her f*cking tone." I told her, the gate was opened so I thought I could drive through. She's screams at me to enter my code (despite the gate being opened still). I enter my code and she finally moves out of the way. I don't know what entering my code solved, considering the gate was already opened, lol. Little does she know, I entered the code incorrectly.
She then proceeds to call my husband on the phone to tell on me. Luckily, I had already spoken to my husband, and he knew the whole story. Sherry stated "I had a verbal altercation with your wife. She was very verbally abusive and needs to enter her code every time she comes onto the property." My husband stated, "you verbally attacked her first, and we will be writing a letter to corporate about all of your past behavior." She then proceeded to deny her behavior completely. read more
