I just paid my bill for the last month that I will be utilizing this facility. I was not notified…read moreand had my rent increase doubled! No communication no FYI no 60 or 90 days update. Automatic rent increase. I was informed that just because my size is in high demand locally they can do that. For a place that none of the doors work with your code and you have to walk all the way around to gain access seems a bit off reach. My unit is a smaller to I can easily downsize but this is notification for future tenants to get assigned lease where increases cannot be done! I forget of mentioned I had only had the unit for 2 months before the doubled the rent!!!! Bait and switch is what they did!!! I am half tempted to contact the state to find out if this is illegal! This is just a warning for all who consider this place is a good place or a good deal!!!! Shady company!!! I cannot unfortunately respond to the response from the owner. I will it be contacting them for any reason other. It's the principle of the behavior that I do not support and will not a support any business with these behaviors!!!

First the pricing is reasonable and I actually signed up for the wrong area for my requested unit,…read moreI contacted their Customer Service Department and was treated with respect and she quickly resolved all my problems by researching my area I needed, at the best price and awesome professionalism. Very nice female and I forgot her name and wish I could've let you all know who she was being I'm already so tressed over this move and I was worried that by me making this mistake it was going to be a "whole other thing" that I didn't need right now. So I'm thankful for their service, kindness and knowledge. Thank you

I recently did business with West Coast Self Storage and their customer service was fantastic,…read morebeautiful facility as-well. The owners must really care about their image, they had construction going on doing necessary repairs rather than letting things fall apart like you usually see. I spoke with Jocelyn the store manager and she was an absolute delight to work with. I highly recommend them, I will do business here again in the future.

They waited a couple months till all my stuff (mostly heavy) was neatly packed away then they…read moredoubled my monthly cost. Are all these places like this because this was barley affordable for me as it was and now this. I am now afraid to move to another more affordable place and have them do the same thing to me again. Took over 3 weeks to move my stuff in this place to begin with and it wasn't easy by myself.

Why is it so difficult to get business owners to respond to emails? After two email inquiries…read moreregarding moving my small studio and a short response email prompting me to send photos of my home this company never got back to me. Very weird and unprofessional in my opinion. Might work for some would not be an option for me going forward

This was our second time using them and their response time, value and quantity of service is…read moreimpeccable.

Be prepared for consistent rate hikes, my experience has been every 10 months or so. Factor in the…read morevalue of what you are storing and decide if it is really worth it. I've been a long-term, low maintenance customer. Don't think they really care if they lose the business.

Hey Jeff, why haven't you posted a comment concerning my post about the damages to my items from…read morethe field mice that's in your facility.

NOT SECURE! Security cameras do not work, half of the lighting in the RV/boat storage area doesn't…read morework, they have a long history of break-ins and theft, and they do not tell you any of this when you talk to them about renting. They promise secure storage with cameras. Not true. Thousands of dollars of our property was stolen, our camper was damaged, and they knew all along this could happen but did nothing to protect our property.

The staff is really cool and the place is always clean and secure. And they are a little cheaper…read morethan most places

I moved and needed a storage unit for a few months to help filter all the stuff into the house…read more Daffodil is only a few blocks from my house so it seemed like the best option and I'm really happy with the whole experience. Signing up was super easy and entirely online, rates were reasonable (I think...I've never had a storage unit before). Access is entirely through an app on your phone. For a while my app was buggy and I had trouble getting into the unit, but then I discovered it was my phone's VPN, so once I learned to deactivate that access was no longer an issue. The place is clean, heated and well lit. There are always plenty of carts and every time I've had to talk with staff they were very friendly and helpful.

I went in to ask questions and the woman at the desk was very rude. She rolled her neck and acted…read morelike I should already know everything l and she couldn't be bothered with me. Redhead at 4:45pm today.

The most helpful storage unit in Tacoma. I have to have a lot of things shipped for work, and they…read moreare great and always make sure it gets done.

This place has been nothing but great. Friendly staff. Helped us with a move up here from Los…read moreAngeles. Highly recommend them.

I'm upgrading this to a 3-star review because the company did respond to a voice mail that I left…read morefor them, and (although it took a couple of weeks, which in fairness the woman I spoke to about the issue told me would be the case) for now at least the blue light is off and thus no longer flashing into my window. ** I really wish Extra Space Storage would stop flashing its blinking blue security light DIRECTLY into my window (it looks like the light from a police vehicle, only about 10 times more obnoxious). Not only does it prevent me from getting sleep thanks to the "laser light show" on my closet doors (which basically function as a movie screen in this situation), it also suggests they've had trouble with break-ins. Thus, the next time I need to store my belongings I'll be looking elsewhere, despite living in such close proximity to this place. Even if I'm wrong about the crime and you just really want thieves to stay away -- please be more considerate of the residences in your vicinity, Extra Space Storage, and find a different way to deter the bad guys. Would you want flashing lights blinking on and off in your home all night long, interfering with YOUR sleep?

Hey, i've got to tell you,Leslie is absolutely the best storage facility manager I've ever had the…read morepleasure to work with. Not only is she incredibly efficient at her job, she is just super,SUPER cool!! And if she can, she will do what ever she can to get things done! Never met a storage facility manager, or even an employee so cool.I'm afraid if she goes, well then...SO DO. LOL!!

Miranda gave me outstanding customer service over the phone and answered all my questions. Great…read moremood and made the process silky smooth.

This place is fabulous! The units are spotlessly clean and easy to access. The employees are nice…read moreand helpful. I highly recommend this place!

They'll scam you on gas at this location. They listed the gas tank as 7/8th full when it was…read moredefinitely not. Rent someplace else. I just don't want to go back and argue but definitely a rip off

I moved recently to Tacoma and found a nice apartment at Orchard Terrace Apartments…read more I Needed to rent a 15' truck and I was surprised this location had one, including all types of supplies for moving. The gentleman that helped me was kind and professional. I was not sure of how many miles for this local move, so I over guested the amount, but was reimbursed for the miles I did not used. I recommend this UHaul location for all your moving needs.