First the pricing is reasonable and I actually signed up for the wrong area for my requested unit,…read moreI contacted their Customer Service Department and was treated with respect and she quickly resolved all my problems by researching my area I needed, at the best price and awesome professionalism. Very nice female and I forgot her name and wish I could've let you all know who she was being I'm already so tressed over this move and I was worried that by me making this mistake it was going to be a "whole other thing" that I didn't need right now. So I'm thankful for their service, kindness and knowledge. Thank you

Rosa was intolerable. On Sunday after I rented, paid, verified ID and signed a contract. They did…read morenot have my space ready as there was a mistake and I was given an occupied unit. I asked the antendant to prorate me for the day and get me a new unit on Monday. Had to come in 3 times today Monday (they were not here at open or at 11:20pm). Was told my unit was now upstairs in another building. I paid extra for ground floor easy access. I asked for my money to be refunded. I was told they "couldn't do that" and someone else they could not get me in contact with would do that. I had already been told 3 times things that were supposed to happen that did not. I wanted to speak with someone who would get my refund reprocessed and they called the police on me. Police came and told them to get someone to get a hold of me. Been waiting an hour and still no contact. Beware this place has management and computer issues

Goat moved us today and did an amazing job. Very professional and took great care of our furniture…read more Highly recommend using this moving company especially for my military family out there!

The good - we got moved! Everything else was very difficult; it was a long day. They were late…read morearriving and took 20 mins to get out the truck & start after arriving. They didn't have shoe covers & damaged our carpets. They refused to move a dresser they said it was too heavy (it was 164lbs per manufacturer's website). They couldn't get a couch through the door; had to call my Dad over to get it in after they left. They also took a VERY long lunch then required 2 hrs longer than quoted to complete the move and we were FULLY PACKED when they arrived. They attempted to sneak in extra fees &&&&&& they also broke our television. Will not book again.

Around midnight the night before my boyfriend and I moved his best friend completely bailed on us…read moreto help us with out move. We already had the u-haul reserved and we had no idea what to do. I started googling "moving app" and bellhops was the first to pop up. OMG. LIFESAVERS. They were immediately in contact with me, and told me it was going to be tough on such late notice but they were there working hard to find someone. It was stressful, but they called me an hour before the time scheduled and said they had 2 guys for me! The price is well worth it and these people really know what they are doing. Our big studio took about 2 hours to load into the small uhaul and about 45 mins to unload at our new place. They moved all of the big furniture and didn't leave a scratch on anything! I have recommended this service to all my friends and co workers because it is more than worth it! Thanks for finding me great movers in less than 24 hrs and being so professional and letting me pay with a card/tip on the card also! Great great service!

Terrible communication. I almost changed my mind about them, but then was contacted by a…read more"supervisor" who was very responsive before the move. The originating move from Texas was fine. The trucker turned out to be a complete liar, which we learned when so much of our stuff was waterlogged. Good thing the movers at our final destination (Washington state) took video of water pouring into the truck in the rain. During the move into our new place I tried to get hold of Bellhop via phone (AI assistant- super annoying, didn't result in a call for 5-6 hours) and text. They completely dropped the ball. By a miracle, our stuff arrived in ok shape, even though the boxes were soaked. I only filed a claim for an expensive linen lampshade, even though we did end up with some scratches on the furniture. Just got back the claim result: they are offering me ONE DOLLAR AND TWENTY CENTS. My annoyance and disgust with this company is very, very high. Awful.

NOT SECURE! Security cameras do not work, half of the lighting in the RV/boat storage area doesn't…read morework, they have a long history of break-ins and theft, and they do not tell you any of this when you talk to them about renting. They promise secure storage with cameras. Not true. Thousands of dollars of our property was stolen, our camper was damaged, and they knew all along this could happen but did nothing to protect our property.

The staff is really cool and the place is always clean and secure. And they are a little cheaper…read morethan most places

I had come off of two moves within Seattle that weren't a great experience, so Home2Home was a very…read morewelcome change. I highly recommend them and would definitely want to work with Juan and Irwin in future moves. Pros: - Exceptionally hard-working and thorough. - Careful with items (and to point out any prior damage so there's no misunderstanding). - Easy to work with, communicative, and friendly - Clear pricing - Bonus Pro - Irwin moves with music, so you always hear him coming and going. - Responded quickly to quote request and booked my move quite quickly! - After the move, I thought I was missing an item. I texted Irwin and he called right back with info. from Juan and where they had placed it. Incredible service! [Minor] Cons: - Miscommunication between Nick and Irwin on the definition of "heavy items." So, when Irwin arrived, he immediately tried to tell me there was an extra charge not listed on the contract for my armoire. I had already discussed that specific item with Nick and had contracted accordingly. Not a great way to start the day, but after the first 5 minutes, all was fine and the final charges were exactly per the contract. - Irwin and Juan arrived just a few minutes late of the scheduled window (but had called to let me know their ETA). - Online quoting process was a bit confusing to me. But they were incredibly responsive to e-mail and phone calls when I got stuck. I'm incredibly grateful to Irwin, Juan, Nick and the Home2Home team. They made my move as smooth as it possibly could be!

From start to finish, this company was absolutely amazing. Out front with charges and any fees…read more Their website made inventorying our items SO easy. And everyone from Nicolae who I booked and communicated with, to the three movers were all top notch people. So helpful, so kind, and so professional. Could not have asked for a better crew. We've done many military moves, this team definitely made this move the smoothest and easiest it could be! Highly recommend and would 100% perfect book with them in any future moves.

Miranda gave me outstanding customer service over the phone and answered all my questions. Great…read moremood and made the process silky smooth.

This place is fabulous! The units are spotlessly clean and easy to access. The employees are nice…read moreand helpful. I highly recommend this place!

This place has been nothing but great. Friendly staff. Helped us with a move up here from Los…read moreAngeles. Highly recommend them.

Don't put your stuff here. They don't work with you at all. We gave them a 7 day notice cause we…read morewere at the behest of our movers and they charged us for a full month. What a crock! I wouldn't recommend this place at all to anyone that is moving or needs storage. What is three days in the grand scheme of things? To me, working with a customer to reach a reasonable solution is the definition of good customer service; this place could use a little refresher in this department.

Clean facility. Clean grounds. Seems to be 2 employees working office and maintenance daily.read more

Absolute scam. Secured a storage unit 3 weeks prior to my move. Found out the day prior when I…read moretried to adjust my reservation that my unit was given away and cancelled without notification. Instead, they offered a 10X20 for over $200 a month. Cannot keep their promise and will cancel your reservation without cause and notifying you.

Very easy to rent and secure a unit. The manager was very helpful. The Tacoma location is clean and…read moresecure.

They raised my rent $100 out of no where and also kept saying I was past due mind you I've always…read morehad it on auto pay never had an issue until I tell them I want to move out. I would have stayed had the rent stayed the same but $100 increase in 6 months is crazy

Why is it so difficult to get business owners to respond to emails? After two email inquiries…read moreregarding moving my small studio and a short response email prompting me to send photos of my home this company never got back to me. Very weird and unprofessional in my opinion. Might work for some would not be an option for me going forward

This was our second time using them and their response time, value and quantity of service is…read moreimpeccable.