I just paid my bill for the last month that I will be utilizing this facility. I was not notified…read moreand had my rent increase doubled! No communication no FYI no 60 or 90 days update. Automatic rent increase. I was informed that just because my size is in high demand locally they can do that. For a place that none of the doors work with your code and you have to walk all the way around to gain access seems a bit off reach. My unit is a smaller to I can easily downsize but this is notification for future tenants to get assigned lease where increases cannot be done! I forget of mentioned I had only had the unit for 2 months before the doubled the rent!!!! Bait and switch is what they did!!! I am half tempted to contact the state to find out if this is illegal! This is just a warning for all who consider this place is a good place or a good deal!!!! Shady company!!! I cannot unfortunately respond to the response from the owner. I will it be contacting them for any reason other. It's the principle of the behavior that I do not support and will not a support any business with these behaviors!!!

First the pricing is reasonable and I actually signed up for the wrong area for my requested unit,…read moreI contacted their Customer Service Department and was treated with respect and she quickly resolved all my problems by researching my area I needed, at the best price and awesome professionalism. Very nice female and I forgot her name and wish I could've let you all know who she was being I'm already so tressed over this move and I was worried that by me making this mistake it was going to be a "whole other thing" that I didn't need right now. So I'm thankful for their service, kindness and knowledge. Thank you

Great storage place. Clean and very secure and access hours are perfect for my busy schedule.read more

This storage facility is one of the cleanest places I have ever seen! It's family owned and it's…read more24/7 access which is awesome! I've been looking for a 24/7 access for a while. They were very friendly when I called and asked for information! They made sure I was happy before hanging up with me! I would recommend this storage facility to everyone!! I'm very impressed!! Worth very dollar! Pretty inexpensive also! I feel.like my things are very safe there!! I'm super happy!! It doesn't look like there is even a storage place there! Which is nice because it's hidden! no one knows it there!!! There is an alarm on the entrances!! A keypad alarm that opens the door!! This place is amazing!! The is stadium storage !!

Nice Family Business. Clean, convient, safe, and very friendly. A little pricy for the 5x5 compared…read moreto some other self-storage. But satisfied over all. Thank you.

When we needed to unpack our unit to find last year's taxes, the owner kindly allowed us to unload…read moreour things temporarily into a nearby empty unit. Thank you! This is a clean, safe, well-maintained facility!

I went in to ask questions and the woman at the desk was very rude. She rolled her neck and acted…read morelike I should already know everything l and she couldn't be bothered with me. Redhead at 4:45pm today.

Very bad 1st experience. Better options available. DM (Bo) didn't have the courtesy to call me…read morepersonally to refuse my business but rather have his store rep tell me. Ended up at a better location that wanted my business. Go see Secure it self storage

Beverly the attendant in site was AMAZING! She made my transition easy and far less intimidating…read morethan I thought it would be. Moving can be so stressful, but my experience at Public Storage with Miss Beverly was smooth and actually fun. THANK YOU!

Let me tell you how this place wasted my time and money…read more I rented a unit from them online with same day move in. We go to the location with a Uhaul containing some equipment, and our struggles began with not even being able to get into the gate. The app is very buggy and kept saying we weren't close enough to the gate. Despite being literally pressed up against the keypad. Okay, after some trial and error we get in the gate and face another annoying locked door with a buggy keypad. I locate my unit and it is locked. While I couldn't see a physical lock on the unit, the door itself was immovable. After trying and failing we unfortunately had to leave and figure out alternate plans. I tried contacting their customer service via their chat app and was told I needed to reach out the next day during business hours. So I do that and a very rude agent tells me that since I'm trying to cancel "the day after", they won't refund me. Okay. I filed a claim with my bank. About an hour later I got a call from the site manager asking me about the situation. I explained it to her and she said she will go check on the unit. I told her I have stuff I'd like to put in there so she said great, come over and I'll meet you and help you get in. So I go and rent another uhaul, go back to the location and their office door is locked. Customer service is unavailable via phone. I tried several times to reach someone but no luck. If this is how they do business I want no parts. But I do want my money back!

CSI is the place to go. Clean, well maintained facilities and easy process to sign up. Vic, the guy…read morein the office, gave wonderful customer service. He showed me some units before I signed on and gave me the run down with no pressure to sign. Highly recommend if you're looking for storage in Tacoma!

CSI Mini Storage is hands down the best storage in Tacoma! The free move-in was a life saver for…read moreus! The team is amazing and went out of their way to make our experience easy. Beyond satisfied with the value and service -- I'd recommend them to anyone!

I'm so disappointed I could spit. In July I decided to use…read moreSecure Space storage with a locked in charge rate of $238.00 per month; it was a verbal confirmation. .....only to receive an up charge in October, 2 months after moving in, my monthly charge was going up to $355.00 per month in November. I decided to contact company as they were open to my input, however, they were only able to give me a $20.00 dollar discount. So now I pay $334.75 that started in December. Gee that's still a $95.75 increase. Even the rental markets for apartments only go up 10%. I do not recommend this company as I still feel like they gouged me and took advantage. I was able to see less cost for similar storage than current pricing before I decided on Secure Space and I hope all company's don't do this. If I had known they would do this I would have chosen another, closer to me, storage unit. I feel like I'm locked in as getting stuff to storage was costly and to remove it will be also, so I guess I'm stuck. Customer service through company office is not consistent and what reflected at office is not always same as talking and securing on line. One has to follow up to guarantee pricing. I will compliment the office staff as they are sympathetic, helpful and personal and units appear secure. I'm not sure these 2 benefits are worth the $98.00 monthly increase. I do plan on getting my things removed ASAP but that's dependent on circumstances currently waiting upon. I can't wait to vacate and save $100. Per month. Ask questions and get contacts in writing and do not assume they will be careful with you through honesty and pricing.

Absolute scam. Secured a storage unit 3 weeks prior to my move. Found out the day prior when I…read moretried to adjust my reservation that my unit was given away and cancelled without notification. Instead, they offered a 10X20 for over $200 a month. Cannot keep their promise and will cancel your reservation without cause and notifying you.

I recently did business with West Coast Self Storage and their customer service was fantastic,…read morebeautiful facility as-well. The owners must really care about their image, they had construction going on doing necessary repairs rather than letting things fall apart like you usually see. I spoke with Jocelyn the store manager and she was an absolute delight to work with. I highly recommend them, I will do business here again in the future.

They waited a couple months till all my stuff (mostly heavy) was neatly packed away then they…read moredoubled my monthly cost. Are all these places like this because this was barley affordable for me as it was and now this. I am now afraid to move to another more affordable place and have them do the same thing to me again. Took over 3 weeks to move my stuff in this place to begin with and it wasn't easy by myself.

We have overflow at home and got a 10x10 space at the new Narrows Self Storage in Bremerton. It is…read moreincredibly clean and obviously super secure. I've used other self storage facilities over the years and this is the best.

Sold our house to downsize. Stored our extra items while we rented a smaller house. Very clean…read morefacility. Easy to access and the staff was super helpful and friendly!

Why is it so difficult to get business owners to respond to emails? After two email inquiries…read moreregarding moving my small studio and a short response email prompting me to send photos of my home this company never got back to me. Very weird and unprofessional in my opinion. Might work for some would not be an option for me going forward

This was our second time using them and their response time, value and quantity of service is…read moreimpeccable.