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    Extra Space Storage

    4.0 (2 reviews)
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    Updated 1 month ago

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    10 months ago

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    9 months ago

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    SecureSpace Self Storage Nalley Valley Tacoma

    SecureSpace Self Storage Nalley Valley Tacoma

    2.4
    (23 reviews)

    I just paid my bill for the last month that I will be utilizing this facility. I was not notified…read moreand had my rent increase doubled! No communication no FYI no 60 or 90 days update. Automatic rent increase. I was informed that just because my size is in high demand locally they can do that. For a place that none of the doors work with your code and you have to walk all the way around to gain access seems a bit off reach. My unit is a smaller to I can easily downsize but this is notification for future tenants to get assigned lease where increases cannot be done! I forget of mentioned I had only had the unit for 2 months before the doubled the rent!!!! Bait and switch is what they did!!! I am half tempted to contact the state to find out if this is illegal! This is just a warning for all who consider this place is a good place or a good deal!!!! Shady company!!! I cannot unfortunately respond to the response from the owner. I will it be contacting them for any reason other. It's the principle of the behavior that I do not support and will not a support any business with these behaviors!!!

    First the pricing is reasonable and I actually signed up for the wrong area for my requested unit,…read moreI contacted their Customer Service Department and was treated with respect and she quickly resolved all my problems by researching my area I needed, at the best price and awesome professionalism. Very nice female and I forgot her name and wish I could've let you all know who she was being I'm already so tressed over this move and I was worried that by me making this mistake it was going to be a "whole other thing" that I didn't need right now. So I'm thankful for their service, kindness and knowledge. Thank you

    Public Storage

    Public Storage

    3.0
    (42 reviews)

    Beverly the attendant in site was AMAZING! She made my transition easy and far less intimidating…read morethan I thought it would be. Moving can be so stressful, but my experience at Public Storage with Miss Beverly was smooth and actually fun. THANK YOU!

    Let me tell you how this place wasted my time and money…read more I rented a unit from them online with same day move in. We go to the location with a Uhaul containing some equipment, and our struggles began with not even being able to get into the gate. The app is very buggy and kept saying we weren't close enough to the gate. Despite being literally pressed up against the keypad. Okay, after some trial and error we get in the gate and face another annoying locked door with a buggy keypad. I locate my unit and it is locked. While I couldn't see a physical lock on the unit, the door itself was immovable. After trying and failing we unfortunately had to leave and figure out alternate plans. I tried contacting their customer service via their chat app and was told I needed to reach out the next day during business hours. So I do that and a very rude agent tells me that since I'm trying to cancel "the day after", they won't refund me. Okay. I filed a claim with my bank. About an hour later I got a call from the site manager asking me about the situation. I explained it to her and she said she will go check on the unit. I told her I have stuff I'd like to put in there so she said great, come over and I'll meet you and help you get in. So I go and rent another uhaul, go back to the location and their office door is locked. Customer service is unavailable via phone. I tried several times to reach someone but no luck. If this is how they do business I want no parts. But I do want my money back!

    SecureSpace Self Storage Lakewood

    SecureSpace Self Storage Lakewood

    2.5
    (11 reviews)

    I'm so disappointed I could spit. In July I decided to use…read moreSecure Space storage with a locked in charge rate of $238.00 per month; it was a verbal confirmation. .....only to receive an up charge in October, 2 months after moving in, my monthly charge was going up to $355.00 per month in November. I decided to contact company as they were open to my input, however, they were only able to give me a $20.00 dollar discount. So now I pay $334.75 that started in December. Gee that's still a $95.75 increase. Even the rental markets for apartments only go up 10%. I do not recommend this company as I still feel like they gouged me and took advantage. I was able to see less cost for similar storage than current pricing before I decided on Secure Space and I hope all company's don't do this. If I had known they would do this I would have chosen another, closer to me, storage unit. I feel like I'm locked in as getting stuff to storage was costly and to remove it will be also, so I guess I'm stuck. Customer service through company office is not consistent and what reflected at office is not always same as talking and securing on line. One has to follow up to guarantee pricing. I will compliment the office staff as they are sympathetic, helpful and personal and units appear secure. I'm not sure these 2 benefits are worth the $98.00 monthly increase. I do plan on getting my things removed ASAP but that's dependent on circumstances currently waiting upon. I can't wait to vacate and save $100. Per month. Ask questions and get contacts in writing and do not assume they will be careful with you through honesty and pricing.

    Absolute scam. Secured a storage unit 3 weeks prior to my move. Found out the day prior when I…read moretried to adjust my reservation that my unit was given away and cancelled without notification. Instead, they offered a 10X20 for over $200 a month. Cannot keep their promise and will cancel your reservation without cause and notifying you.

    Extra Space Storage - selfstorage - Updated August 2026

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