They change their rates on a arbitrary basis without any prior notice…read more They have an unlisted number, their listed website is not recognized by the internet.

Loved working with the new management, they helped me with everything I needed. Response time and…read morecustomer service was stellar!

Amazing customer service! Well kept storage facility with incredible security! Best pricing around!…read moreQuick and simple move-in process! Has all the moving supplies I needed!

From the owner: We are Bonney Lake's first premium heated storage facility. We are locally owned and operated. We…read moreoffer a wide variety of large drive-up units to small heated units out of the elements. Our team works hard to provide top-notch customer service, 24/7 security, mailboxes, package valet service, pest control, and more.

I enjoyed a great experience with Bayside Self Storage. Anna Marie helped me with easy to…read moreunderstand information and really seemed to care that I got great service, and she delivered. I can see why Anna Marie has such a large fan base in these reviews. She helped me get set up with my storage needs in a professional and charming fashion. She is an absolute delight to chat with.

From the owner: We are committed to offering the best customer service in town!read more

First the pricing is reasonable and I actually signed up for the wrong area for my requested unit,…read moreI contacted their Customer Service Department and was treated with respect and she quickly resolved all my problems by researching my area I needed, at the best price and awesome professionalism. Very nice female and I forgot her name and wish I could've let you all know who she was being I'm already so tressed over this move and I was worried that by me making this mistake it was going to be a "whole other thing" that I didn't need right now. So I'm thankful for their service, kindness and knowledge. Thank you

I just paid my bill for the last month that I will be utilizing this facility. I was not notified…read moreand had my rent increase doubled! No communication no FYI no 60 or 90 days update. Automatic rent increase. I was informed that just because my size is in high demand locally they can do that. For a place that none of the doors work with your code and you have to walk all the way around to gain access seems a bit off reach. My unit is a smaller to I can easily downsize but this is notification for future tenants to get assigned lease where increases cannot be done! I forget of mentioned I had only had the unit for 2 months before the doubled the rent!!!! Bait and switch is what they did!!! I am half tempted to contact the state to find out if this is illegal! This is just a warning for all who consider this place is a good place or a good deal!!!! Shady company!!! I cannot unfortunately respond to the response from the owner. I will it be contacting them for any reason other. It's the principle of the behavior that I do not support and will not a support any business with these behaviors!!!

I'm so disappointed I could spit. In July I decided to use…read moreSecure Space storage with a locked in charge rate of $238.00 per month; it was a verbal confirmation. .....only to receive an up charge in October, 2 months after moving in, my monthly charge was going up to $355.00 per month in November. I decided to contact company as they were open to my input, however, they were only able to give me a $20.00 dollar discount. So now I pay $334.75 that started in December. Gee that's still a $95.75 increase. Even the rental markets for apartments only go up 10%. I do not recommend this company as I still feel like they gouged me and took advantage. I was able to see less cost for similar storage than current pricing before I decided on Secure Space and I hope all company's don't do this. If I had known they would do this I would have chosen another, closer to me, storage unit. I feel like I'm locked in as getting stuff to storage was costly and to remove it will be also, so I guess I'm stuck. Customer service through company office is not consistent and what reflected at office is not always same as talking and securing on line. One has to follow up to guarantee pricing. I will compliment the office staff as they are sympathetic, helpful and personal and units appear secure. I'm not sure these 2 benefits are worth the $98.00 monthly increase. I do plan on getting my things removed ASAP but that's dependent on circumstances currently waiting upon. I can't wait to vacate and save $100. Per month. Ask questions and get contacts in writing and do not assume they will be careful with you through honesty and pricing.

Absolute scam. Secured a storage unit 3 weeks prior to my move. Found out the day prior when I…read moretried to adjust my reservation that my unit was given away and cancelled without notification. Instead, they offered a 10X20 for over $200 a month. Cannot keep their promise and will cancel your reservation without cause and notifying you.

So far so good I'm giving it four stars at this time and will update at the end of my rental. Kathy…read moreis so helpful and professional. Thank you.

Rude and unresponsive manager on location during an emergency, unresponsive customer service and…read moredoes not answer the after hours emergency phone number and the onsite manager will not respond if that happens, unprofessional district manager does not offer any solutions or support. Bait and switch fees - Raises prices regularly Space fees are expensive but charges more to access your space after hours. Does not support or respond to emergencies or anything that comes up after hours. Why do they have an on site living benefit? Cannot ever get emergency help from the onsite manager after 5 pm even if there is an emergency. I have only had one emergency in 1-1/2 there and they were unprofessional, rude and unsupportive when their online customer service failed to respond. I will never pick Public Storage in the future and do not recommend them. Light bulbs don't all work and some ropes to turn them on are missing., so maintenance, customer service and management at the Gig Harbor and 128th St. in Everett locations is below standard for the prices they charge. When I inquired in Everett the manager provided the same unprofessional and unsupportive response. Gosh forbid if you ever have a serious situation or emergency. Example - if your car breaks down and you cannot get out in time and the gate is locked then you can't get out. No one will respond or help to just open the gate to let you out because the onsite manager won't help after hours if the emergency number to call fails to respond!!!

the guy working yesterday was so rude on Thursday June 3, I guess sitting behind a desk makes him…read morefeel entitled and he thinks he can talk to people like crap because he feels all high and mighty renting out a storage. if I wasn't moving I would move storages because I would never want to deal with his nasty attitude again. don't go in there asking a simple question, cause he doesn't want to do his job.

Do not ever do business with this company. They raised my bill by 21.5% after having the unit for…read moreless than four months. I have already filed a caplaint against them with the Washington State AG office.