I enjoyed a great experience with Bayside Self Storage. Anna Marie helped me with easy to…read moreunderstand information and really seemed to care that I got great service, and she delivered. I can see why Anna Marie has such a large fan base in these reviews. She helped me get set up with my storage needs in a professional and charming fashion. She is an absolute delight to chat with.

From the owner: We are committed to offering the best customer service in town!read more

So very disgusted with this business. My wife and I moved some of our personal possessions into a…read more10'x10' unit in April. 6 weeks ago I visited the unit to find it absolutely infested with mice. Fecal matter and urine were all over most all of our possessions. We lost furniture, bedding, my wife's wedding dress, mattresses- the list goes on and on. The property manager was aware of the problem and didn't notify any of his customers. We are very concerned, troubled and disgusted by this business. We are seeking legal representation to be compensated for this disaster of a facility. Stay clear, and we hope to tell as many people as possible about this unprofessional, unclean business.

This place is awesome. I have had 2 units Here for over 2 years and havent seen one mouse turd…read more They must have gotten that problem taken care of. They have a coded gate, lots of security cameras and a manager that lives on site. What more could you want from a storage facility. It is very clean there.

First the pricing is reasonable and I actually signed up for the wrong area for my requested unit,…read moreI contacted their Customer Service Department and was treated with respect and she quickly resolved all my problems by researching my area I needed, at the best price and awesome professionalism. Very nice female and I forgot her name and wish I could've let you all know who she was being I'm already so tressed over this move and I was worried that by me making this mistake it was going to be a "whole other thing" that I didn't need right now. So I'm thankful for their service, kindness and knowledge. Thank you

This place is horrible to rent from. A few months back I went to go to my unit and I was locked…read moreout, even though I paid my rent early. So I tried calling and no one at the front lobby would answer. I climbed in my car to go out so i could get to the front office to talk to someone. Lo and behold, when the gate to get out opened there was a huge ditch from the construction and no way to get out!! I called again and again and kept talking to someone at the Fife location and they said we don't see any movement in the Nalley Valley Office. I had to sit and wait for another car to come through gate and get out that way or i would have been stuck there who knows how long. No one bothered to call me and see if i was ok or to discuss it. Rosa is HORRIBLE. Communication is non-existent at this place and customer service is horrible. DO NOT RENT FROM HERE

I called Glacier west cause I had questions and the manager, Cat, was helpful and knowledgeable. If…read moreI do end up renting a space it will be because of service like this.

They change their rates on a arbitrary basis without any prior notice…read more They have an unlisted number, their listed website is not recognized by the internet.

Loved working with the new management, they helped me with everything I needed. Response time and…read morecustomer service was stellar!

So far so good I'm giving it four stars at this time and will update at the end of my rental. Kathy…read moreis so helpful and professional. Thank you.

Rude and unresponsive manager on location during an emergency, unresponsive customer service and…read moredoes not answer the after hours emergency phone number and the onsite manager will not respond if that happens, unprofessional district manager does not offer any solutions or support. Bait and switch fees - Raises prices regularly Space fees are expensive but charges more to access your space after hours. Does not support or respond to emergencies or anything that comes up after hours. Why do they have an on site living benefit? Cannot ever get emergency help from the onsite manager after 5 pm even if there is an emergency. I have only had one emergency in 1-1/2 there and they were unprofessional, rude and unsupportive when their online customer service failed to respond. I will never pick Public Storage in the future and do not recommend them. Light bulbs don't all work and some ropes to turn them on are missing., so maintenance, customer service and management at the Gig Harbor and 128th St. in Everett locations is below standard for the prices they charge. When I inquired in Everett the manager provided the same unprofessional and unsupportive response. Gosh forbid if you ever have a serious situation or emergency. Example - if your car breaks down and you cannot get out in time and the gate is locked then you can't get out. No one will respond or help to just open the gate to let you out because the onsite manager won't help after hours if the emergency number to call fails to respond!!!

the guy working yesterday was so rude on Thursday June 3, I guess sitting behind a desk makes him…read morefeel entitled and he thinks he can talk to people like crap because he feels all high and mighty renting out a storage. if I wasn't moving I would move storages because I would never want to deal with his nasty attitude again. don't go in there asking a simple question, cause he doesn't want to do his job.

Do not ever do business with this company. They raised my bill by 21.5% after having the unit for…read moreless than four months. I have already filed a caplaint against them with the Washington State AG office.