They change their rates on a arbitrary basis without any prior notice…read more They have an unlisted number, their listed website is not recognized by the internet.

Loved working with the new management, they helped me with everything I needed. Response time and…read morecustomer service was stellar!

Absolute scam. Secured a storage unit 3 weeks prior to my move. Found out the day prior when I…read moretried to adjust my reservation that my unit was given away and cancelled without notification. Instead, they offered a 10X20 for over $200 a month. Cannot keep their promise and will cancel your reservation without cause and notifying you.

I'm so disappointed I could spit. In July I decided to use…read moreSecure Space storage with a locked in charge rate of $238.00 per month; it was a verbal confirmation. .....only to receive an up charge in October, 2 months after moving in, my monthly charge was going up to $355.00 per month in November. I decided to contact company as they were open to my input, however, they were only able to give me a $20.00 dollar discount. So now I pay $334.75 that started in December. Gee that's still a $95.75 increase. Even the rental markets for apartments only go up 10%. I do not recommend this company as I still feel like they gouged me and took advantage. I was able to see less cost for similar storage than current pricing before I decided on Secure Space and I hope all company's don't do this. If I had known they would do this I would have chosen another, closer to me, storage unit. I feel like I'm locked in as getting stuff to storage was costly and to remove it will be also, so I guess I'm stuck. Customer service through company office is not consistent and what reflected at office is not always same as talking and securing on line. One has to follow up to guarantee pricing. I will compliment the office staff as they are sympathetic, helpful and personal and units appear secure. I'm not sure these 2 benefits are worth the $98.00 monthly increase. I do plan on getting my things removed ASAP but that's dependent on circumstances currently waiting upon. I can't wait to vacate and save $100. Per month. Ask questions and get contacts in writing and do not assume they will be careful with you through honesty and pricing.

Kadie is terrific and runs a tight ship. I was welcomed and treated as a guest. Kadie gave me an…read moreexcellent rate for doing business there. I am thankful for Kadie's professionalism.

From the first time we went to 12th street storage we were very well taken care of by Andrew…read more Because of him we didn't even want to look for other storage to rent. He is always very available to help with whatever is needed, even when we forgot our storage unlocked, he called us to let us know. We highly recommend this storage because of his job! Price is good but Andrew rock it! :)

Why is it so difficult to get business owners to respond to emails? After two email inquiries…read moreregarding moving my small studio and a short response email prompting me to send photos of my home this company never got back to me. Very weird and unprofessional in my opinion. Might work for some would not be an option for me going forward

This was our second time using them and their response time, value and quantity of service is…read moreimpeccable.

If you are looking for a place to store your things in Gig Harbor avoid this place. Even if it is…read morecheaper the savings isn't worth it. Avoid this place at all cost. Our storage unit is infested with mice. The overhead light in our unit has been broken ever since we moved in over 2 years ago. I have said something, my wife has said something, a co-worker of my wife has said something, they say they will look into it and nothing ever happens. We finally came to our limit a week ago when a box of product was brought home and in it was mouse droppings. We have a newborn who is putting everything in her mouth right now. Luckily, she didn't put any of the droppings in her mouth. But this is unacceptable. Now due to their reluctance to do anything my daughter, my wife, myself, and anyone who comes into that unit and in close proximity to anything from that unit could get sick. Right now this storage unit is in the throws of another mouse infestation. I would like to think it was just another one and not just one big long one that they have never really addressed. I count at least 4 different infestations in the two plus years we have been customers but it wouldn't surprise me if it is just one big one. Anyways this infestation has cost my wife thousands of dollars in lost product. I am going to share some pictures with you all. The pictures they have on the website is staged. Not once do you see a mouse trap in the pictures even though they are everywhere. Outside the buildings, inside the halls. EVERYWHERE. They are omitted from the pictures to deceive you all into believing that it is a clean facility where you can store your stuff and it will be okay. If you don't believe me, just do a drive through. The gate is open until 6 pm every day.

Compared to Home Depot their packing materials and boxes are significantly more expensive. And…read moreunless you present the original receipt they will not take unused boxes back. Again, a significant drawback relative to HD. I store at Public Storage in Vancouver and was supposed to be able to return the boxes as a paying customer of Public Storage. I was told since I was not paying at this particular Public Storage it didn't count... really? I will never do business with these people again.

Very easy to rent and secure a unit. The manager was very helpful. The Tacoma location is clean and…read moresecure.

I recently wrote an honest review after the place sent me an email with a request for me to write a…read morereview for them. I am very honest and fair and never just write a review that is 5 stars or 1 star because I am emotionally charged or anything. My hope is someone will see my review and have an honest view of what to expect. 2 days after my review of this facility the manager woman I have never seen before handed me an envelope with a smile on her face and said my lease is being terminated and I have till the first to get out. She said I had multiple violations accessing the property after closing where my gate code was used. I told her that was impossible because I am very vigilant about abiding by all the rules and I promised her there is nobody who can show a single piece of evidence backing that claim. I asked to speak to the manager and she said she was the manager; so I asked to speak to someone above her and she said that I was not allowed to speak to anyone above her but she would let them know I would like to speak to them, but not to get my hopes up because these decisions are almost never reversed. I said this feels very much like I'm being discriminated against and that I'm disabled and the unit is very important to me. I repeated that I never broke the rule and nobody ever mentioned me violating a rule to allow me to make sure I never did it again and she said I was seen in the parking lot past 10pm and that is considered a violation. Me making a phone call after leaving my storage before I drove to my next destination is the claim after she realized I never accessed the gate with my code after hours and that was a bogus claim. I cannot believe I am being kicked out because I didn't give them a 5 stars review. This is the most childish behavior and to smile in someone's face when you know you are making a decision that is going to make a persons life extremely difficult is so messed up. How someone can enjoy that moment is disturbing. I used to be a Forman working up on the light rail and even when I had to fire someone who definitely deserved it, I felt terrible delivering that news because I was causing unknown hardship for him. This woman looked like it's her favorite thing to do. Save your money and energy and go to a nicer place with a better staff. These people were the worst, and their units were horrible too. I suggest going to pearl street self storage if it's convenient for you. Thank people are very nice and the units are the best I've ever seen. I can't write enough to describe how horrible secure space is. Don't go through what I went through and go somewhere else

First the pricing is reasonable and I actually signed up for the wrong area for my requested unit,…read moreI contacted their Customer Service Department and was treated with respect and she quickly resolved all my problems by researching my area I needed, at the best price and awesome professionalism. Very nice female and I forgot her name and wish I could've let you all know who she was being I'm already so tressed over this move and I was worried that by me making this mistake it was going to be a "whole other thing" that I didn't need right now. So I'm thankful for their service, kindness and knowledge. Thank you

This place is horrible to rent from. A few months back I went to go to my unit and I was locked…read moreout, even though I paid my rent early. So I tried calling and no one at the front lobby would answer. I climbed in my car to go out so i could get to the front office to talk to someone. Lo and behold, when the gate to get out opened there was a huge ditch from the construction and no way to get out!! I called again and again and kept talking to someone at the Fife location and they said we don't see any movement in the Nalley Valley Office. I had to sit and wait for another car to come through gate and get out that way or i would have been stuck there who knows how long. No one bothered to call me and see if i was ok or to discuss it. Rosa is HORRIBLE. Communication is non-existent at this place and customer service is horrible. DO NOT RENT FROM HERE