We have overflow at home and got a 10x10 space at the new Narrows Self Storage in Bremerton. It is…read moreincredibly clean and obviously super secure. I've used other self storage facilities over the years and this is the best.

Sold our house to downsize. Stored our extra items while we rented a smaller house. Very clean…read morefacility. Easy to access and the staff was super helpful and friendly!

Loved working with the new management, they helped me with everything I needed. Response time and…read morecustomer service was stellar!

They change their rates on a arbitrary basis without any prior notice…read more They have an unlisted number, their listed website is not recognized by the internet.

Absolute scam. Secured a storage unit 3 weeks prior to my move. Found out the day prior when I…read moretried to adjust my reservation that my unit was given away and cancelled without notification. Instead, they offered a 10X20 for over $200 a month. Cannot keep their promise and will cancel your reservation without cause and notifying you.

I'm so disappointed I could spit. In July I decided to use…read moreSecure Space storage with a locked in charge rate of $238.00 per month; it was a verbal confirmation. .....only to receive an up charge in October, 2 months after moving in, my monthly charge was going up to $355.00 per month in November. I decided to contact company as they were open to my input, however, they were only able to give me a $20.00 dollar discount. So now I pay $334.75 that started in December. Gee that's still a $95.75 increase. Even the rental markets for apartments only go up 10%. I do not recommend this company as I still feel like they gouged me and took advantage. I was able to see less cost for similar storage than current pricing before I decided on Secure Space and I hope all company's don't do this. If I had known they would do this I would have chosen another, closer to me, storage unit. I feel like I'm locked in as getting stuff to storage was costly and to remove it will be also, so I guess I'm stuck. Customer service through company office is not consistent and what reflected at office is not always same as talking and securing on line. One has to follow up to guarantee pricing. I will compliment the office staff as they are sympathetic, helpful and personal and units appear secure. I'm not sure these 2 benefits are worth the $98.00 monthly increase. I do plan on getting my things removed ASAP but that's dependent on circumstances currently waiting upon. I can't wait to vacate and save $100. Per month. Ask questions and get contacts in writing and do not assume they will be careful with you through honesty and pricing.

Kadie is terrific and runs a tight ship. I was welcomed and treated as a guest. Kadie gave me an…read moreexcellent rate for doing business there. I am thankful for Kadie's professionalism.

From the first time we went to 12th street storage we were very well taken care of by Andrew…read more Because of him we didn't even want to look for other storage to rent. He is always very available to help with whatever is needed, even when we forgot our storage unlocked, he called us to let us know. We highly recommend this storage because of his job! Price is good but Andrew rock it! :)

Why is it so difficult to get business owners to respond to emails? After two email inquiries…read moreregarding moving my small studio and a short response email prompting me to send photos of my home this company never got back to me. Very weird and unprofessional in my opinion. Might work for some would not be an option for me going forward

This was our second time using them and their response time, value and quantity of service is…read moreimpeccable.

If you are looking for a place to store your things in Gig Harbor avoid this place. Even if it is…read morecheaper the savings isn't worth it. Avoid this place at all cost. Our storage unit is infested with mice. The overhead light in our unit has been broken ever since we moved in over 2 years ago. I have said something, my wife has said something, a co-worker of my wife has said something, they say they will look into it and nothing ever happens. We finally came to our limit a week ago when a box of product was brought home and in it was mouse droppings. We have a newborn who is putting everything in her mouth right now. Luckily, she didn't put any of the droppings in her mouth. But this is unacceptable. Now due to their reluctance to do anything my daughter, my wife, myself, and anyone who comes into that unit and in close proximity to anything from that unit could get sick. Right now this storage unit is in the throws of another mouse infestation. I would like to think it was just another one and not just one big long one that they have never really addressed. I count at least 4 different infestations in the two plus years we have been customers but it wouldn't surprise me if it is just one big one. Anyways this infestation has cost my wife thousands of dollars in lost product. I am going to share some pictures with you all. The pictures they have on the website is staged. Not once do you see a mouse trap in the pictures even though they are everywhere. Outside the buildings, inside the halls. EVERYWHERE. They are omitted from the pictures to deceive you all into believing that it is a clean facility where you can store your stuff and it will be okay. If you don't believe me, just do a drive through. The gate is open until 6 pm every day.

Compared to Home Depot their packing materials and boxes are significantly more expensive. And…read moreunless you present the original receipt they will not take unused boxes back. Again, a significant drawback relative to HD. I store at Public Storage in Vancouver and was supposed to be able to return the boxes as a paying customer of Public Storage. I was told since I was not paying at this particular Public Storage it didn't count... really? I will never do business with these people again.

Very easy to rent and secure a unit. The manager was very helpful. The Tacoma location is clean and…read moresecure.

They raised my rent $100 out of no where and also kept saying I was past due mind you I've always…read morehad it on auto pay never had an issue until I tell them I want to move out. I would have stayed had the rent stayed the same but $100 increase in 6 months is crazy

First the pricing is reasonable and I actually signed up for the wrong area for my requested unit,…read moreI contacted their Customer Service Department and was treated with respect and she quickly resolved all my problems by researching my area I needed, at the best price and awesome professionalism. Very nice female and I forgot her name and wish I could've let you all know who she was being I'm already so tressed over this move and I was worried that by me making this mistake it was going to be a "whole other thing" that I didn't need right now. So I'm thankful for their service, kindness and knowledge. Thank you

Rosa was intolerable. On Sunday after I rented, paid, verified ID and signed a contract. They did…read morenot have my space ready as there was a mistake and I was given an occupied unit. I asked the antendant to prorate me for the day and get me a new unit on Monday. Had to come in 3 times today Monday (they were not here at open or at 11:20pm). Was told my unit was now upstairs in another building. I paid extra for ground floor easy access. I asked for my money to be refunded. I was told they "couldn't do that" and someone else they could not get me in contact with would do that. I had already been told 3 times things that were supposed to happen that did not. I wanted to speak with someone who would get my refund reprocessed and they called the police on me. Police came and told them to get someone to get a hold of me. Been waiting an hour and still no contact. Beware this place has management and computer issues

I was awful to Anna Karen. AWFUL. I was livid, insulting, and may have even been visibly shaking…read morewith rage, on an unused box kit return. She handled me like a boss - quiet, polite, calm. The kit I was returning "unused" had actually, unbeknownst to me, had a box removed from it, by someone who has now lost my friendship over this incident. I had been unable to completely open the outer packaging, because I have cartilage issues that substantially impair my upper body strength. But I wasn't the one moving, it was this former friend. I had left the kit with FF who, turned out, had squeezed her arm into the partially opened box, and had slipped one box out! FF then let me pick the kit back up the following week without telling me she'd done this!!!! I took the kit in, none the wiser until after Anna Karen fully opened it and counted the boxes inside. I stood there, wearing a (priceless?) deer-in-the-headlights look, stunned, like the idiot I was. I apologized on the spot, told her, "I was a b*tch, I am so sorry", took the kit, and left for the missing box. The missing box was not in a returnable condition, due to dogs. Fortunately, the kit packaging had not been damaged. I purchased a replacement box at another location near FF's place to replace it, and returned the kit with Anna. (I didn't have to go back to Anna's specific location for the refund, but I felt like she had earned seeing me, taken down the dozen pegs or so, over this.) Thank you for your patience and kindness, Anna Karen. I deserved neither.

If you get a place here and you're loyal and never late with your payments make sure you bring lube…read morebecause you will get screwed!! I've been there for almost a year and my rent has already increased 2 x and more than double!!! do yourself a favor and stay far from these guys