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Glacier West Self Storage

5.0 (1 review)
Closed • 9:00 am - 5:00 pm

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1 year ago

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SecureSpace Self Storage Federal Way - SecureSpace Self Storage in Federal Way, WA

SecureSpace Self Storage Federal Way

(11 reviews)

Both of the ladies here provide excellent service. They are very knowledgeable and professional…read more The facilities are clean, units efficiently located and easily accessible. The office is immaculate. The prices are reasonable with discounts sometimes. You'd could make a mistake by not checking this place out. I've re-rented here.

One star is too much. I would give them a -10 stars.. Reason being that I'm very conscientious…read moreabout posting reviews without giving the chance to fix the issue/mistake. So for me to actually make a review that is negative.... It means that I've given this place not one chance but actually several! This is the worst place to get store YOUR Belongings! Do not do it. I had my storage for a few months, noticed mice droppings in the storage after a couple months. I reported it right away. They were apologetic and said they would get somebody on it. I went back three days later. Nothing happened and there's more droppings and now URINE! When I went to the front desk, there was a different woman at the desk I interrupted her on a personal call. She wouldn't even look at me. She wouldn't give me her manager's number or email. She said she can't get that information out. She said that they were going to have someone come and check it out but Company only comes out once a month for pest control. I explained , this is an emergency clearly there's rodents here that needs to be addressed . I was met with rolled eyes. I emailed the customer service department, they were actually very good! They Immediately escalated it to the managers so I was very hopeful. Unfortunately, my hope was short lived. I have been told they're doing everything to try to find out where the rodents are coming from. But in actuality, nothing has been done. It's been over a month . Nothing's been DONE! Now, several pieces of my nice wood furniture have been ruined and I have to go through my private HOME insurance. This is what secure space is banking on unless you purchased their own insurance..DO NOT WASTE ONE PENNY AT THIS PLACE!!!! I have given them too much time to fix this... I will be taking my stuff out of there! Just so you know, the ceilings are open with chicken wire. The rodents are getting in and jumping from storage to storage. I wish I would've noticed this before while I first renting this place. I hope I save somebody the heartache, stress and the money that I've had to deal with!!

Public Storage

Public Storage

(22 reviews)

Rude and unresponsive manager on location during an emergency, unresponsive customer service and…read moredoes not answer the after hours emergency phone number and the onsite manager will not respond if that happens, unprofessional district manager does not offer any solutions or support. Bait and switch fees - Raises prices regularly Space fees are expensive but charges more to access your space after hours. Does not support or respond to emergencies or anything that comes up after hours. Why do they have an on site living benefit? Cannot ever get emergency help from the onsite manager after 5 pm even if there is an emergency. I have only had one emergency in 1-1/2 there and they were unprofessional, rude and unsupportive when their online customer service failed to respond. I will never pick Public Storage in the future and do not recommend them. Light bulbs don't all work and some ropes to turn them on are missing., so maintenance, customer service and management at the Gig Harbor and 128th St. in Everett locations is below standard for the prices they charge. When I inquired in Everett the manager provided the same unprofessional and unsupportive response. Gosh forbid if you ever have a serious situation or emergency. Example - if your car breaks down and you cannot get out in time and the gate is locked then you can't get out. No one will respond or help to just open the gate to let you out because the onsite manager won't help after hours if the emergency number to call fails to respond!!!

Our unit was burglarized because district management left the perimeter gate constantly open and…read morefailed to secure internal walls and doors. Thieves tunneled into our space from an unsecured unit. Despite reporting these massive safety flaws and seeing firsthand a pattern of stored vehicle break-ins, the district manager ignored our concerns. Hopefully going forward they will fix this for current and future storage renters.

Glacier West Self Storage - selfstorage - Updated October 2026

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