I'm so disappointed I could spit. In July I decided to use…read moreSecure Space storage with a locked in charge rate of $238.00 per month; it was a verbal confirmation. .....only to receive an up charge in October, 2 months after moving in, my monthly charge was going up to $355.00 per month in November. I decided to contact company as they were open to my input, however, they were only able to give me a $20.00 dollar discount. So now I pay $334.75 that started in December. Gee that's still a $95.75 increase. Even the rental markets for apartments only go up 10%. I do not recommend this company as I still feel like they gouged me and took advantage. I was able to see less cost for similar storage than current pricing before I decided on Secure Space and I hope all company's don't do this. If I had known they would do this I would have chosen another, closer to me, storage unit. I feel like I'm locked in as getting stuff to storage was costly and to remove it will be also, so I guess I'm stuck. Customer service through company office is not consistent and what reflected at office is not always same as talking and securing on line. One has to follow up to guarantee pricing. I will compliment the office staff as they are sympathetic, helpful and personal and units appear secure. I'm not sure these 2 benefits are worth the $98.00 monthly increase. I do plan on getting my things removed ASAP but that's dependent on circumstances currently waiting upon. I can't wait to vacate and save $100. Per month. Ask questions and get contacts in writing and do not assume they will be careful with you through honesty and pricing.

Absolute scam. Secured a storage unit 3 weeks prior to my move. Found out the day prior when I…read moretried to adjust my reservation that my unit was given away and cancelled without notification. Instead, they offered a 10X20 for over $200 a month. Cannot keep their promise and will cancel your reservation without cause and notifying you.

We used A Storage Center during our daughter's 4 college years at Pacific Lutheran University. Jay…read moreand his team has been instrumental in helping us every year and we are very happy with them. They provide wonderful customer service and the facility is clean, safe and secured! If we ever have to need storage again, we will certainly return to the Spanaway location.

Amanda was so helpful and flexible with our storage needs. We weren't sure how large of a unit that…read morewe would need until the moving truck arrived. She kept several options available for us and it worked out perfectly. Great rates, clean and secure units. Thank you Amanda!

We have our storage unit at Century 21 Self Storage for almost 10 years, and their service was…read moreamazing. It was really no muss, no fuss, and we were allowed to come and go as we pleased, even up to 10:00pm. Our card was billed at the same time every month, and the rates were incredibly reasonable for the size of the unit that we rented! We were very pleased with our time at Century 21 and would recommend it to anyone! Very safe, very clean, very friendly.

I used this storage for a few months. I was moving and needed to store furniture and more. I went…read moreto multiple storage complexes nearby and they either had bad customer service or very high prices. Century 21 was the opposite! They had great customer service and the BEST prices! Really have nothing negative to say. Highly recommend!!

I like friendly employees, But we asked if any deals and…read more Was able to get half off one month. They didn't tell us about this coupon for half off first two months! Thanks for half the promotion miss lady who I forget name..s.b.

Sad to say I will be looking to store my items elsewhere. Not only has the cost of the units…read moreuncomfortably risen over the years, the property is infested with rats. I had just gotten a bigger unit for storage and left on vacation for three weeks, only to come back and find bite marks, fecal matter and urine stains on all of my items. I was told by staff that they were installing countermeasures to prevent the rats from coming into units, but mine was not given the same treatment, and the rats ended up using my storage unit as a toilet. Now it's just an overpriced waste of my finances. I can't wait to move!

I just paid my bill for the last month that I will be utilizing this facility. I was not notified…read moreand had my rent increase doubled! No communication no FYI no 60 or 90 days update. Automatic rent increase. I was informed that just because my size is in high demand locally they can do that. For a place that none of the doors work with your code and you have to walk all the way around to gain access seems a bit off reach. My unit is a smaller to I can easily downsize but this is notification for future tenants to get assigned lease where increases cannot be done! I forget of mentioned I had only had the unit for 2 months before the doubled the rent!!!! Bait and switch is what they did!!! I am half tempted to contact the state to find out if this is illegal! This is just a warning for all who consider this place is a good place or a good deal!!!! Shady company!!! I cannot unfortunately respond to the response from the owner. I will it be contacting them for any reason other. It's the principle of the behavior that I do not support and will not a support any business with these behaviors!!!

First the pricing is reasonable and I actually signed up for the wrong area for my requested unit,…read moreI contacted their Customer Service Department and was treated with respect and she quickly resolved all my problems by researching my area I needed, at the best price and awesome professionalism. Very nice female and I forgot her name and wish I could've let you all know who she was being I'm already so tressed over this move and I was worried that by me making this mistake it was going to be a "whole other thing" that I didn't need right now. So I'm thankful for their service, kindness and knowledge. Thank you

Updated. New rate increase of $35 a month - after 10…read moremonths. Rent increases at this company - nationwide - are in months 3, 12, 22, 31, and 41. From $160 a month to $342 for a 10x15 climate controlled. Military families need long term storage and this policy of rapid increases and doubling month is ludicrous really. Worse is they do not disclose when you rent - but they push hard for reviews - that's because when you get rate increases you already left positive. If you need long term storage look elsewhere. They are aggressively priced and hide it. 3 units now - 2021 move in - more than 6 states and they all price the same and all go UP!

They offer an online discount for the first 2 months I believe- we're using the unit until we move…read moreinto our new house in a few weeks. The downside is there is no air conditioning in the building, if it's hot outside add 10-20 degrees inside. Definitely could cause things to mold or warp due to heat but luckily we're not storing anything crazy or for a long period of time. The staff is very kind and helpful!

I have used public storage twice and each time it is a good experience! Great customer service !…read moreAnd I felt it was an easy process good value !!! and my items were safe and secure ! I would recommend them to anyone who is looking for a good storage company Thank you "Public Storage"! for making my move in experience easy!! Very helpful *****! Five Stars!!!! Val V

stay away from public storage. they start you at a reduced rate and they increase the rate 10-20…read moredollars a month and then refuse to fix it. they may reduce rate temperarily but then quickly increases the rate. go to u haul they have a yearly guarantee. ps knows most people don't look at their monthly charges. they are like a slot machine. when you ask ps if there is a ceo one can write to they will tell you they don't know. good luck. ps i had 2 units. jg in lakewood wa

Great staff and product if you are a new or small business…read more Locations are clean and have room for growth.

From the owner: At Prime Storage, we know that behind every door is a story, and we want to be a part of yours…read more We're here to provide solutions to meet your individual needs. Whether you're moving or renovating, own a business and need space for inventory or seasonal equipment, packing up your college dorm for summer, or looking to store your classic or seasonal car, RV, or boat, Prime Storage has self storage units of different sizes that work for you, your budget AND your schedule.

Great team and they did a terrific job. Local move of two oversized items for senior citizen.read more

They are the most professional group! I have used then 2x on local moves. They follow up until…read morethe job is done. Very impressed and will use them again and again!!! ! would give them a 10 !!!! Jiffy Lemcke

The get three stars because it is always clean, and the staff is very friendly. Why only 2 because…read moreI rented my storage unit on November 21, 2024, for $ 231.00 a month. 4 months later it goes up to $324.00 a month. Do I feel suckered yes. If it wasn't so time consuming to move my stuff I would and don't get me wrong, I still may. I have a family member who was getting ready to rent unit but a increase like this just changed their minds.

Absolutely worst business I've ever experienced! I don't ever complain but this has to be known if…read moreit can help others. My things were there for 2 yrs. The price went up almost %50 and care got dramatically worse resulting in all damaged and not salvageable. In addition, about 2 months ago they had someone call customers telling them that after years of knowing their building was falling a part and REFUSING to correct it, the first floor customers would need to move their stuff out but NOT for another month because it's too dangerous! I had to wait til they said I could see my things then I was told I had a week to get stuff out IF I WAS SALVAGABLE if I wanted a month refund! Leslie, at least you could have shown compassion or even communicated kindly during ai thank you for your kind words, smiles, and care! Megan, I thank you for your kind words, professionalism, and care! Thank you dear! I will never recommend Extra Space Storage until you operate properly and care about your customers.