Rented from this location for over 5 years. Richie was super rude and when I asked to speak to a…read moremanager or supervisor, he said he was the manager. He was very disrespectful and publically disrespectful at that. Was yelling at me in front of other storage renters. As I stated I understood him inside while we spoke, he continued to follow me outside and continued to speak loudly and abruptly. Very unprofessional, disrespectful and rude. I hope you don't continue to speak to renters like this. Due to this, I will be transferring companies and changing my storage. He is not an asset to your company for an 11 year veteran. Richie needs to be more professional as a manager.

The manager always went out of his way to help me. Very friendly very clean looks like a lot of…read morecameras for security

My partner and I were met with absolutely unnecessary advice and attitude from the front desk…read moreattendant when we came in for a service. Along with that there was a small misbehaved dog loose in the office and it smelled terrible! I was fine with the dog at first when it was just barking at us but what crossed the line is when it lunged and bit my partners leg as we left. That is totally unacceptable and I hope it is addressed before someone else has a poor experience like I did.

We have had a storage unit here for several years. We use autopay, but their system glitches often…read more They will send an email stating that you have 10 days to pay or else...They also flag your account so that your code won't open the gate. So frustrating when it's supposed to be automatic. They also don't reply to emails, so you have to go in during office hours.

I was moving a significantly sized display hutch into my van on my own. I got stuck with it not…read morefitting in as anticipated. I called to the office, and Brandie drove out to the rescue. We managed this large cupboard into my van, and I really appreciated her help. Thank you Brandie, you were a lifesaver:)

I am always treated great here. Brandie had to cut my lock as i had lost my keys. She is a great…read morehelp. I have no complaints here.

We used A Storage Center during our daughter's 4 college years at Pacific Lutheran University. Jay…read moreand his team has been instrumental in helping us every year and we are very happy with them. They provide wonderful customer service and the facility is clean, safe and secured! If we ever have to need storage again, we will certainly return to the Spanaway location.

Amanda was so helpful and flexible with our storage needs. We weren't sure how large of a unit that…read morewe would need until the moving truck arrived. She kept several options available for us and it worked out perfectly. Great rates, clean and secure units. Thank you Amanda!

First the pricing is reasonable and I actually signed up for the wrong area for my requested unit,…read moreI contacted their Customer Service Department and was treated with respect and she quickly resolved all my problems by researching my area I needed, at the best price and awesome professionalism. Very nice female and I forgot her name and wish I could've let you all know who she was being I'm already so tressed over this move and I was worried that by me making this mistake it was going to be a "whole other thing" that I didn't need right now. So I'm thankful for their service, kindness and knowledge. Thank you

Dead rats and feces in the unit so Tanya, who you see great reviews for, would not rent it to me…read moreeven though I already paid for it. I had to go down the road and pay again for a clean unit and now I am having problems getting my refund. This Sunday will be 2 weeks and Tanya was let go apparently, so I have to wait on the district manager. I wouldn't recommend this place to anybody.

Short version: RATS!…read more Long Version: Not an option for zero stars--a shame. I rented a 10x20 unit late last year after getting married. The unit was a good price ($159) and I ignored the ominous warning from the person clearing out the unit next to mine--"watch out for rats". I ignored the statement--even if there were the occasional rat, there wasn't anything in my unit to attract them. I loaded everything up, closed the unit and put my payments on autopilot. I checked the unit in March 2025 to refill the damp-rid container I'd added to maintain low humidity as my wife and I had a couple pieces of furniture we didn't want molding. The unit seemed secure--no issues. I locked it back up. when I returned in late July, I was SHOCKED. Rat droppings everywhere. The furniture was covered in droppings and urine. Storage bins had teeth marks on the edges. Storage blankets had been chewed up and bits shoved into corners for what I assume were rat nests. I heard scuttling in the back of the unit as I walked forward and took pictures. The things we wanted to protect were a total loss and the rest needed to be thoroughly sanitized. I immediately reported the infestation to property manager staff. I was greeted by a new hire (he told me he'd been there a week). I showed him the unit, he took pictures and said he'd get in contact with his manager and call back about pest control and next steps. He suggested I file an insurance claim. I explained that there wasn't anything in the unit that would exceed a deductible. He apologized and said he didn't know what else to do. I asked him if there'd be a discount or assistance moving the stuff to another unit. He said he'd file the paperwork and have management get back to me. I thanked him and waited...and waited. I called him about a week later. He said he was still trying to contact his manager (he may have mentioned a vacation). "Give me till friday". I said ok and hung up. Friday came and went. Another week came and went. I called and left a voicemail. No response. This went on for about a month with no call backs or status reports. I checked the unit recently and there were fresh droppings on the furniture. Today, I called corporate and explained the situation. They mentioned this was the first they were hearing of an infestation report on the unit and said "that's probably why the manager wasn't calling you back". I explained that that logic didn't make much sense as I had left detailed voicemails about the incident along with my contact info. I suggested they check to see if any reports of rat infestations had been made from this location in recent memory and, if not, to investigate why that might be since other reviews of this site mention rats as a chief issue. Note: There ARE poison rat traps outside spaced every few units. However, only a handful of the units close all the way (there's a 2-3inch gap on many of the doors) and all the units are connected via interior slotted openings in the rafters---rats would have no trouble entering the building from multiple locations and working their way through the units at their leisure. I have no resolution yet--waiting for corporate to have local management call me back (it's now been a month since the initial report). Either way, BE WARNED, USE THIS FACILITY AT YOUR SIGNIFICANT RISK. Don't be like me. I ignored the warnings and went for the deal (you get what you pay for, I suppose). If your treasured memories survive the experience of being stored here, they will likely need a power wash. Good luck!

So first of all this public storage raised my unit rent from 60$ to 126$. Not to mention when I…read morecalled to get my rent moved back to what I signed up for apparently as long as they send you an email they can raise your rent. Also half my stuff is damaged because of RATS infestation in my unit. So not only am I getting scammed my items are being damaged and they are having me pay double.

My son and I recently rented a one way truck to Las Vegas and both of us were nervous. We'd never…read moredriven a moving truck before. The man working here, Ceaser, was incredibly nice and helpful. I called my boyfriend on the phone and they spoke and went through the details. Ceaser REALLY went above and beyond to answer our questions, offer advice, he even printed out directions to the drop off location in LV. He also told us to call with any concerns while we were on the road. We walked out of there feeling soooo much better about this trip. He absolutely set the tone for our trip. Stellar customer service. Also, Thank you for your service, Ceaser

Extremely respectful and helpful, would definitely recommend this storage facility to anyone who…read moreneeds one

Nice, friendly staff. Clean units. Have been here for years. This is the only place I recommend for…read morestorage.

I booked my trailer rental online through U-Haul. Prior to picking the trailer I had rented up, I…read moreasked Express Storage folks a few questions to assure I was getting the newer style trailer for the car I was hauling due to size differences. They assured me they would have one ready. When I didn't arrive at exactly the scheduled time, I received a phone call from U-Haul asking when I would be there (if i had truly forgotten, this would have been a lifesaver). Upon arrival, the Express Storage Staff was helpful and friendly. They had the trailer ready to go and made the process of checking in simple and easy. When I pulled in to return the trailer, they ran out to assist me putting the trailer back and got me out of there quickly. In short, they made the process simple and easy and respected my time so I would strongly recommend them again!

In mid December 2024 my storage locker was broken in to. The company tried to call me twice, once…read moreleaving a general message. Nothing urgent. No follow up email or text. I lost over $1000 in items plus memories from my childhood. Guess who called, texted, and emailed several times whenever I had a late payment. Their priorities are obvious and I'll never trust them again.

Renter beware! Huge rat issue, break ins and theft, and massive rate increases. We kept only…read morefurniture, seasonal clothes, tools and household goods. No food!!. Between the break in(s), (which we found out by showing up there one day and having an extra lock and staged lock on it- with NO Call or notification), and having to throw out so much stuff ruined by rat feces and infestation, we moved on! Found holes along the wall where rats dug in. They say they have pest control out, but it is obviously not working, or a lie. I will say the blondish(?)lady up front was helpful and tried to get us a rate decrease for our troubles. BUT avoid this place at all costs!

I've used Great Pacific for all of my packaging needs for years now. They have an excellent…read moreselection, are happy to provide examples and help you find what works. They will deliver or make it available to easily pickup. They are always the best price, too, so we are always happy with GPP.

I returned for packing tape, a roll of the stretch film. It i hard to find stretch film, much less…read moregood quality film. Again, I was greeted with a smile, chatted with friendly Rachel & Jeff, then out the door to move! I discovered they carry an array of bags, plastic type and cloth. If you need bags for an event, the office they have it! Their logo should be "If someone makes it, we got it"! Thanks again for the great service and actually carrying what I needed.