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    Extra Space Storage

    3.9 (14 reviews)
    Closed 6:00 am - 10:00 pm

    Services - Extra Space Storage

    Self storage

    Vehicle storage

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    6 years ago

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    6 years ago

    Cyndi was great to work with! Clean facility and storage unit. Great pricing.

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    Ask the Community - Extra Space Storage

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    Public Storage

    Public Storage

    (32 reviews)

    Short version: RATS!…read more Long Version: Not an option for zero stars--a shame. I rented a 10x20 unit late last year after getting married. The unit was a good price ($159) and I ignored the ominous warning from the person clearing out the unit next to mine--"watch out for rats". I ignored the statement--even if there were the occasional rat, there wasn't anything in my unit to attract them. I loaded everything up, closed the unit and put my payments on autopilot. I checked the unit in March 2025 to refill the damp-rid container I'd added to maintain low humidity as my wife and I had a couple pieces of furniture we didn't want molding. The unit seemed secure--no issues. I locked it back up. when I returned in late July, I was SHOCKED. Rat droppings everywhere. The furniture was covered in droppings and urine. Storage bins had teeth marks on the edges. Storage blankets had been chewed up and bits shoved into corners for what I assume were rat nests. I heard scuttling in the back of the unit as I walked forward and took pictures. The things we wanted to protect were a total loss and the rest needed to be thoroughly sanitized. I immediately reported the infestation to property manager staff. I was greeted by a new hire (he told me he'd been there a week). I showed him the unit, he took pictures and said he'd get in contact with his manager and call back about pest control and next steps. He suggested I file an insurance claim. I explained that there wasn't anything in the unit that would exceed a deductible. He apologized and said he didn't know what else to do. I asked him if there'd be a discount or assistance moving the stuff to another unit. He said he'd file the paperwork and have management get back to me. I thanked him and waited...and waited. I called him about a week later. He said he was still trying to contact his manager (he may have mentioned a vacation). "Give me till friday". I said ok and hung up. Friday came and went. Another week came and went. I called and left a voicemail. No response. This went on for about a month with no call backs or status reports. I checked the unit recently and there were fresh droppings on the furniture. Today, I called corporate and explained the situation. They mentioned this was the first they were hearing of an infestation report on the unit and said "that's probably why the manager wasn't calling you back". I explained that that logic didn't make much sense as I had left detailed voicemails about the incident along with my contact info. I suggested they check to see if any reports of rat infestations had been made from this location in recent memory and, if not, to investigate why that might be since other reviews of this site mention rats as a chief issue. Note: There ARE poison rat traps outside spaced every few units. However, only a handful of the units close all the way (there's a 2-3inch gap on many of the doors) and all the units are connected via interior slotted openings in the rafters---rats would have no trouble entering the building from multiple locations and working their way through the units at their leisure. I have no resolution yet--waiting for corporate to have local management call me back (it's now been a month since the initial report). Either way, BE WARNED, USE THIS FACILITY AT YOUR SIGNIFICANT RISK. Don't be like me. I ignored the warnings and went for the deal (you get what you pay for, I suppose). If your treasured memories survive the experience of being stored here, they will likely need a power wash. Good luck!

    So first of all this public storage raised my unit rent from 60$ to 126$. Not to mention when I…read morecalled to get my rent moved back to what I signed up for apparently as long as they send you an email they can raise your rent. Also half my stuff is damaged because of RATS infestation in my unit. So not only am I getting scammed my items are being damaged and they are having me pay double.

    Extra Space Storage - selfstorage - Updated May 2026

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