We have been renting a unit here for a year now. We have had trouble with the autopay THREE times…read moreand have had to go in again and again for it to be fixed. The employees working there said they are under some new management company,but each time assured us the problem was fixed. We just went in again today and there is a big red lock on the door. We called the corporate number where a woman assured us that we are fully paid and was going to have someone call us immediately. No one will return our phone calls. Our next call will be to the Better Business Bureau. If you are looking for a storage company we strongly suggest looking for a different location.

This has to have been the best storage facilities I've ever used. I was having issues last year…read morewhen it came to my military retirement and finding adequate storage for my belongs. The mother and daughter than run this business helped me out with an issue. My vehicle for the most part. I had an emergency to go home before my ETS and I was using my vehicle as my home for my last month and well they helped my dearly. As I flew home for a week and flew back to pick my vehicle up. I couldn't thank the mother enough and I just wanted to say thank you once again. Military friendly!

The staff is customer oriented and have been very helpful. I worked in customer service for 9 years…read morebefore i retired and i recognize good customer service and that is what i get from them every time. I appreciate your staff. Please dont ever loose that.

One star for the clean space. Deducted 4 stars for the following. After being told this location…read moreaccepts packages as well as advertising it then signing up for a unit, they then say they do not. I was spoken to in an exceptionally rude manner when picking up my package. And told they were going to take it back to UPS. I don't understand why this person would be so rude to who could potentially be a great customer. I was with my last storage for over 10 years and no issues ever. I moved cross county which is why I left my last storage unit and to be spoke to so poorly! Shame on this person who poorly represents this potential great space. Urban Storage needs to rethink who they let be the face of their company!

Do not use their service! I had a horrible experience with this company. I'm have moved within…read moreSeattle twice since 2020 nobody charged me this much money. It has never costed me more than a 1000 bucks for pack and move of a 1 bedroom apartment but they charged me whopping 2100 for a move within Seattle. The movers were really slow and took around 10 hours, the quality of packing was not good as well, and also they charge extra if you are using card to pay.

They are very responsive and helpful in answering all my questions. They showed up on time and gave…read morea heads up right before they headed over. Highly recommend!

Very easy to rent and secure a unit. The manager was very helpful. The Tacoma location is clean and…read moresecure.

They raised my rent $100 out of no where and also kept saying I was past due mind you I've always…read morehad it on auto pay never had an issue until I tell them I want to move out. I would have stayed had the rent stayed the same but $100 increase in 6 months is crazy

Around midnight the night before my boyfriend and I moved his best friend completely bailed on us…read moreto help us with out move. We already had the u-haul reserved and we had no idea what to do. I started googling "moving app" and bellhops was the first to pop up. OMG. LIFESAVERS. They were immediately in contact with me, and told me it was going to be tough on such late notice but they were there working hard to find someone. It was stressful, but they called me an hour before the time scheduled and said they had 2 guys for me! The price is well worth it and these people really know what they are doing. Our big studio took about 2 hours to load into the small uhaul and about 45 mins to unload at our new place. They moved all of the big furniture and didn't leave a scratch on anything! I have recommended this service to all my friends and co workers because it is more than worth it! Thanks for finding me great movers in less than 24 hrs and being so professional and letting me pay with a card/tip on the card also! Great great service!

Terrible communication. I almost changed my mind about them, but then was contacted by a…read more"supervisor" who was very responsive before the move. The originating move from Texas was fine. The trucker turned out to be a complete liar, which we learned when so much of our stuff was waterlogged. Good thing the movers at our final destination (Washington state) took video of water pouring into the truck in the rain. During the move into our new place I tried to get hold of Bellhop via phone (AI assistant- super annoying, didn't result in a call for 5-6 hours) and text. They completely dropped the ball. By a miracle, our stuff arrived in ok shape, even though the boxes were soaked. I only filed a claim for an expensive linen lampshade, even though we did end up with some scratches on the furniture. Just got back the claim result: they are offering me ONE DOLLAR AND TWENTY CENTS. My annoyance and disgust with this company is very, very high. Awful.

Miranda gave me outstanding customer service over the phone and answered all my questions. Great…read moremood and made the process silky smooth.

This place is fabulous! The units are spotlessly clean and easy to access. The employees are nice…read moreand helpful. I highly recommend this place!

Forgive me if the names are misspelled. My wife and I are currently recovering from a move that did…read moreus in, emotionally. Then Anthony came to our rescue, and what a Godsend he was. All provided us with excellent service and fruitful conversation. We were amazed with Maury who is from Guinea. We learned that he speaks his native language (French) and English. He said where he's from English & French are spoken. There are numerous people who can barely speak English. Bravo Maury and it's great to have you in the USA. Pleasant, well spoken, a gentleman and extremely strong. With his height he could be an NBA player. Then there is Hymie. Always a smile on his face despite doing heavy lifting and working diligently. He was the mechanic on hand and was there with his handy tools dismantling furniture, only to put them back together at our new apartment. While wife had taken the car to put gas in it, I told Hymie that the woman in 5he house would always change furniture arrangements around. When we arrived at the new place my wife began saying where she wanted everything to be placed. Hymie looked at me and smiled. He had been forewarned. The leader of this great team was none other than Anthony Wright, and his demeanor and joy was infectious. Always making certain his crew was working to our satisfaction. Then we started talking food, and there is truly not a more fun topic. We learned what he liked to eat as we told him we loved to cook. We've set a dinner date whenever our new nest is completed. Thank you Anthony, Maury & Hymie for treating our belongings with kit gloves and seeing us through the exhausting task of moving. A new neighbor shared the fact she was observing Maury & Hymie work and said they were the best team she's ever seen moving belongings, and being on the ground floor of the apartment complex, she's seen many movers. Congratulations to the team of The Wright Move. The title says it all. Mahalo, Moana & Sherman Brown

The Wright Movers were professional, courteous, and most always went the extra mile to keep our…read morestress levels to a minimum. As our move entailed our belongings to be transported from Olympia, WA to Minneapolis, MN, I don't think the move would have been as smooth as it was had we used another moving company. Anthony and his team were on time with the right plan for a more efficient experience. Trust me when I say this, as we have experienced many moves in the last eight years, and suffice it for me to say, if you want it done right, choose The Wright Move for all your moving needs.

Goat moved us today and did an amazing job. Very professional and took great care of our furniture…read more Highly recommend using this moving company especially for my military family out there!

Goat Movers did a really good job with my move. The team was friendly, worked fast, and handled my…read morestuff with care. Everything arrived safely and the whole process was stress free. The price was fair too, which I really appreciated.