We didn't end up buying from this store but wanted to acknowledge the great service. They have top of the line products (Hunter Douglas window coverings). The storeroom is a nice place to shop, conveniently located in Proctor with ample free street parking in the area. We got a consultation in our home so that we could see the products in our space. The quote was given right away. The salesmen was very helpful and told us that the Hunter Douglas line is a lifetime type of purchase and therefore pricier than other options. Ultimately we chose a less expensive option but I think this store is worth a look, especially if you want something less common or have a more complicated situation. read more

These might be the most honest company I've ever hired. They did aerobarrier on my addition, and blower door testing for me. They had a few issues with the process, but what blew me away was that every time I found a problem the owner immediately wrote me a check to cover the damage with no hesitation. Overall though it is a good product, it did a great job of sealing around all of the top and bottom plates, and I'm sure a bunch of other places I can't see. The aerobarrier got me down to 1.2 ach50, which surpassed my target. Their main guy was out of town, so they sent a less experienced tech. They ended up not taping off all of the plumbing penetrations, so we ended up getting sealant stuck in the dryer vent, b-vent, and a few other places. They either sent someone immediately to clean it up, or paid to replace the item when cleaning wasn't possible. They gave me an extra refund for the trouble. I wished I had the more experienced tech for the blower door, as this guy missed several things that would have improved the score. There was a window which was ajar, some plumbing penetrations which weren't taped off, and the HVAC duct work to the original house (which was square footage excluded from the test) needed to be taped off but wasn't. He also didn't know how to do a duct leakage test to the exterior (running duct leakage during blower door essentially). But I can't complain too much, as I still received a score which exceeded my expectations. read more

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I got new shades from Smart PNW. Lori came in, took the measures and sent me a quote. She was very professional and answered all my questions. Between paying the company and getting the shades installed it took no more than 3 weeks. Compared to others, they told me 6+ weeks. The installation went smooth and nice. Highly recommended. read more

The SMART PNW team goes above and beyond to provide excellent service. From the decision-making process, to the installation, to after-install care, they have been attentive, friendly, and proficient. In addition to supporting a local business, you will be getting the best possible care when you choose their services. Highly recommend!! read more

James was awesome from the get-go. We had already had some pretty terrible customer service from another local blind company, and although the price was affordable we looked elsewhere. James was communicative from the get-go, made time to come over in the evening for an estimate and worked with us to get a price point that felt fair for the quality we got. He sent weekly emails updating us on the progress of our blinds and as soon as they came in, he worked hard to have his install crew in and our the next day within an hour! His crew worked quickly, respectfully and did a great job. Thanks, James and the crew at Smart PNW! read more

Smart PNW - Home Automation Near Me - Tacoma, Washington

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Very professional and responsive. I hired them for a blower door test for our new construction home and chose them due to their knowledge, helpfulness and customer service. The technician who came out to do the test was also very professional and knowledgeable. Friendly and shared information when it comes to new home construction and the new energy efficiency in homes. Overall great experience and would highly recommend! Glad I ditched the first company I had previously scheduled and went with Smart PNW! read more

We hired James to do a blower door test for us, and we were so impressed by his knowledge and professionalism that we hired him and his company to do some construction projects for us. He ended up doing work for several months because it seemed there was little he couldn't handle. We also had two of his employees do a lot of work for us, and we've loved working with all of them. We will definitely hire them again as other projects come up. read more

Smart PNW - Powder room complete remodel. - Home Automation Near Me - Tacoma, Washington

I had a great experience with Lori & team at Smart PNW! They were my first call when my living room blinds unexpectedly broke. James took my call on a Friday early evening and was able to get Lori out for a consult within a few days. My blinds were installed about 3 weeks later and they are super high quality, very lightweight and easy to operate! The process was seamless and professional every step of the way, with great customer service. I'll definitely use Smart PNW again. read more

So detailed and thoughtful. Professional, clean and wore a mask for the entire time on the job. He is able to find creative solutions for unique problems. I HIGHLY RECOMMEND THIS COMPANY. read more

James did an awesome job in helping repair a very tall (loft height) motorized shade that was having mechanical issues. He was easy to correspondent with, and did research on how to repair the shade even before arrival. Came on-time, very fair quote, and professional. Highly recommend! :) read more

James and his team are the best. I was really nervous hiring a company to work in my home during COVID, but he and his team always showed up in masks and with hand sanitizer -- without being asked. I felt like they really respected my home and boundaries. Smart PNW was the first company to respond to my inquiry (although I got bids from multiple people), and James made himself available throughout the project whenever I had a question. I had many questions, and he answered each one with patience. I had other companies come out that made me feel like I was wasting their time or they were too busy to listen to what I wanted out of the project. James really listened and helped me come up with a plan I was comfortable with. Not only that, he was very knowledgeable both within the scope of the project, and also about other home project questions I had. I appreciated the free advice! He and his team were respectful and clean, and I'm very happy with the project! Would absolutely hire again. read more

Smart PNW was great to work with end to end from my first interaction till after installation. Lori was patient and insightful during the consultation process. I appreciated Lori answering all my questions and not just trying to sell to us something we would not be happy with. The process from there was smooth, the blinds were even delivered ahead of schedule. David helped with the installation - he was very professional, knowledgeable and courteous. Lori emailing to check how the installation went was the final touch in this seamless experience with Smart PNW. read more

We were in search of blinds for our new home and after realizing our extra wide windows (88in) would require extra care that sites like blinds.com could not offer, we reached out to Smart PNW for a consultation. It was such a pleasure working with Lori. She spent extra time surveying our home and making thoughtful suggestions for our bedrooms and nursery (for example, which spaces may benefit from light blocking shades and which may not, etc.). The installation was very quick and efficient, and after one night with our light blocking shades, we are 110% convinced we made the right choice going with the Smart PNW Team. I also really appreciated that the team removed their shoes when entering our home. With a baby waddling around, it's the little things like this that go a long way. Thank you again Smart PNW!! read more

I got some Hunter Douglas vertical blinds from them. I really appreciate that they communicate very well and promptly. It is very obvious that they care deeply about customer satisfaction. Lori was the one that did my measurement and then kept in touch throughout. She's very responsible, which I appreciate. Caitlin also. I highly highly recommend Smart PNW. Some additional data points: The Shade Store: I also got blinds from them. Not as friendly as Smart PNW, more impersonal, but faster delivery and great product. Great experience overall. Blind Alley (Bellevue): This is the first place I called and they're a complete joke. Total attitude on the phone and refuses to commit to any time line. read more

The Smart PNW team did an amazing job with our project which consisted of having automatic blinds in both our main bedroom and bathroom installed as well as motorized drapes. We got lucky as we first looked at purchasing from Window Wares in Mill Creek but, it must've been a sign because the customer service we received there was a complete 180° from the excellent customer service we received from Smart PNW. James & Jill and the whole crew were awesome as they were professional, knowledgeable, and such a pleasure to work with. During consultations and installation, we even got to have our doggies play with their cute corgi, Dot. Their communication was great. James provided us with every confidence that they knew what they were doing as experts in the field of automatic blinds and window treatments. Jill did a splendid job in helping us figure out the color schemes by listening to what both my husband and I liked and finding the perfect look we were aiming for. The installation went smoothly, and they meticulously ensured everything was working per their high-quality standards. They made sure all was aligned perfectly, the technology was working flawlessly, and that all of our questions were answered. It was much appreciated that they went above and beyond to share their expansive knowledge regarding this project and communicate their willingness & ability to help if any issues should arise, though we haven't run into any. We started with two huge rooms with big windows and are now over the moon to have a super cozy main bedroom complete with beautiful, motorized drapes and awesome automatic blinds. We're loving the routines that run throughout the day. We wake up with natural sunlight, have the necessary privacy in the bathroom while still letting natural light in, and enjoy having the blinds & drapes close on their own each night while we get ready for bed. All thanks to the amazing hard work and wonderful customer service of Smart PNW, we enjoy this smart home feature so very much. Thank you!! read more

James and Beau are amazing to work with! They reached out to me in a timely fashion and were super flexible with my difficult schedule. James explained all the products beforehand. Later on in the month, Beau came by to install and did a fantastic job. I cannot recommend them enough. They are a great group of professionals! read more

We had a great experience with Smart PNW. From initial consultation to installation, everyone on the team was great to work with. And in a world of supply-chain delays, the entire process took about 3 weeks - far faster than almost any other purchase for our new house. Not the cheapest option, but a good value and a pleasure to work with. And our new window treatments look great. read more

We just moved into a new condo and within a few days the roller shades stopped working. The current manufacturer wouldn't provide any easy fixes so I began looking for a new installer. SmartPNW came quickly after the 4th of July holiday - gave us multiple pricing options and fabric options for the honeycomb shades we decided on - and then told us ordering from HunterDouglas would only take about 10 days!! The other vendor we talked to was also prepared but their delivery time for shades was 6-9 weeks. Our window sizes dictated some of the operations choices for raising and lowering but they did arrive within 10 days and were installed 3 days after that. The team was great and helpful throughout the process - and I highly recommend them! We love our new shades! read more

I had an excellent experience with James and smart PNW ordering blackout cellular shades as well as blackout roller shades for our master bedroom and nursery. I was impressed with his professionalism and detail-orientation right from when he came over to do measurements and show us samples. James works exclusively with Hunter Douglas, and having purchased Hunter Douglas shades before, I know these are the highest quality. He communicates well, and is incredibly responsive. We changed our minds twice during the process and he was very quick to respond to our requests. James and his crew will go above and beyond to make sure you are happy. read more

James, Beau, and his team are courteous, professional, and precise. Their attention to detail exceeded my expectations. We hired them to do a big job--replace all our blinds throughout our house, which included 4 different styles we selected for different areas of our home. This is our first house and the first time we've ever had to think about blinds, and James was incredibly helpful (and patient!) in narrowing down the choices, walking us through our options, and helping us stay close to our budget. I'm thrilled with the quality of the work and with the product itself and will recommend James and his team to everyone I know. read more

James is friendly, knowledgeable, and very professional. We appreciated his flexibility and safety-oriented approach (i.e., wore masks at all times). We had him tackle a complex project where he placed blinds in several windows that were high off the ground. He was thoughtful in approach and material recommendations. His team showed up on time and was efficient, clean, and easy to work with. They did an excellent job with installation and the finished product is beyond our expectations- the blinds have a very fresh, clean, and sleek look. We are extremely impressed with how the project turned out and will be having him return to update all the other blinds in our home. read more

We had a great experience with Smart PNW. We used Yelp's automated quote request tool which Smart PNW replied to, and Caitlin was very responsive from the start. Lori provided the perfect amount of guidance to help us decide on hardware and color palette in-person, and Harrison did a quick and meticulous job during installation. We are very happy with Smart PNW! read more

Great experience with this company every step of the way. On time, stayed in communication and the blinds look GREAT! Harrison was part of the initial appointment and then came today to install our blinds. Very kind, respectful an clearly loves his work. James was also awesome. You will not be disappointed with their service or their product! I will most definitely use them again and recommend SMART PNW to all of my friends. read more

My husband and I recently bought a 1914 house, and we wanted to gain a fuller understanding of (1) how energy efficient (or not) the house already was, and (2) what we could do to lower some of our utility bills. James and his crew did a blower door test, a duct leakage test, and a thermal imaging inspection. The results were fascinating and incredibly helpful! The thermal imaging in particular revealed some issues that we never would have known about otherwise. James was professional and knowledgeable, offering clear guidance regarding what our next steps should be to make our home more energy efficient. This whole process has helped us become more informed and responsible homeowners, and we would highly recommend the services of Smart PNW. read more