I've been a customer of Video Only for decades. George was my first call for everything home electronics related. An amazing guy and always took great care of us. He's since retired. It was time to update our home theater AV receiver and I thought I'd give Video Only a shot. Luckily I got Jerald on the phone and it turns out that he was super helpful and had exactly the unit I was looking for. He put together a very attractive deal for me and I now have a nicely upgraded surround sound setup. The reviews on the Denon models were spot on when it comes to ease of setup btw. Very happy customer here. read more

Just recently purchased a new tv from video only. Josh was very help and friendly when I was looking and deciding which tv was best for my needs. They typically have deals that vary throughout the year. Josh was able to honor a quote that he has provided for a special price that has technically passed. Appreciate the good customer service. Look forward to using the new tv when it arrives. read more

Do not buy from video only they will not stand behind there products. purchased a $2200.00 TV and took it home plugged it in and it did not work. Video only will not exchange or refund my money but suggested I buy another TV and hopefully that one works. If you have to buy from video only open the box and try the equipment before you give them any money. No wonder why Better Business Bureau gives them an "F" read more

My father and I purchased a Yamaha AV receiver from Video Only. The initial salesperson, Jerold, was helpful--but that's where the good experience ended. The unit we bought was a floor model, which we were assured was in perfect working condition. After months of struggling to get it to work--with help from multiple people--it turned out to be defective (flashing red light, short circuit warning, and a bent antenna). We returned to the store with the receipt, fully aware we were outside the return window. We weren't asking for a refund--just an exchange, repair, or even store credit toward an upgraded model. Instead, we were treated rudely and dismissively by a salesperson named Chris, who repeatedly refused to help and told us to "look it up online" when we asked for help with accessories we purchased from him (banana clips, speaker wire, and Bluetooth headphones). My father is a lifelong audiophile on a limited income, and he's now out $550 for a non-working unit. I work in customer service and would never treat a customer this way. We've been completely ignored after multiple attempts to resolve this through the store. Until this is addressed, we'll be taking our business elsewhere and making sure others know about our experience. read more

Needed a new TV for my Class A motorhome and went back to my favorite TV store, and was met by Mgr. Erick and he is very helpful and I bought a 43 Samsung! You want service, selection, price & a knowledgeable staff then there is only one place to go for all your TV needs! Before you go anywhere else be sure to stop here last and enjoy your new home entertainment. Thank you Eric! Tim & Teresa Zetterwall Renton, WA read more

Video Only - Video only south center - Electronics Near Me - Seattle, Washington

Couldn't find the right HDMI 2.1 for my 144hz 2k HDR10 monitor anywhere. Best buy didn't have them, but their geek squad thought they did! Target didn't have them either. But the associate there told me their 4k HDMI would work. NOPE! Those 4k are all at 1080p. on the box. On a whim I went to "Video Only" in tukwila. These young men knew what they were talking about! I didn't have to order off the web. If you are looking for people who know what they are talking about to help build your entertainment system, go to video only. read more

Bought my last three tv's at Video Only (shop small, kinda local, blah blah). Did my homework, found they had a competitive price on their website, so I drive over. "Oh, I don't carry that one. Here's why..." so I go to leave. He pleads, then acts like he's doing me a favor by explaining why I don't want that tv (quality guts, excellent picture, highest score from consumer reports-I said I did my homework). I ask if he'll honor his own website'sprice. "Well, that's not our website." "What?!?" "That's a spreadsheet from LG..." "ITS ON YOUR F***ING WEBSITE. THIS IS TEXTBOOK BAIT AND SWITCH!" And I storm off. He waddled after me, adding "I am trying to explain why this other set is better, if you'll stop being a jerk". "Excuse me?" " you used profanity, and I am deeply offended." "Right. And wasting my time deeply offends me. Goodbye." " in the spirit of integrity, would you like (set c) at (set b) price if you'll stop acting like an ass?" I left. Went to Best Buy. Wound up it was on sale for $200 less than Video Only. TLDR: video only is bait and switch, Best Buy was $200 cheaper for the same tv. read more

My almost 12 year old TV finally died, yeah I haven't upgraded for so long but finally needed a new TV. I was looking to go to Bestbuy or have it ordered directly from Samsung but it will take about a week to two. I was going to hold out for a Holiday Sale like Labor Day or even Black Friday but watching a half dark tv was bad on my eyes. I saw that Both places dropped another $100 with a savings of $1000 dollars for a 77" Samsung S90D (2024) for $2699. I called Video Only at Southcenter, always hearing the commercials "You'll be sorry!" and passing by all the time. Gerald picked up the home and to my surprise had two in stock. He went and checked the pricing and called me back after 10 minutes with an Unbelievable deal. I was shocked with the price and thought is this a scam or something lol? Anyway, I agreed on the price and put my name down and also my credit card info. Rushed down to pick it up and it was waiting for me. Brand new in the box! Gerald showed me the tv on the floor and talked about the amazing specs. How prices can be so low and how many tvs they sell. It was pretty wild seeing the whole floor lit up with the lion king movie haha. Transaction was speedy, helped me out and load up my truck and gave me twine to hold down my tail gate since it was kinda long. Another associate, maybe a technician or some random guy looked at the way I put the box on my truck. He mentioned, you should flip it the other way so you won't damage it if you hit bumps. Super helpful and did just that. I must say, I'll be shopping there for all my TV needs from now on.. Still shocked on how much money I saved!! Look for Gerald if you go to Southcenter! read more

Video Only in Tukwila is a hidden gem for anyone upgrading their home entertainment setup. The staff is friendly, knowledgeable, and never pushy. They take the time to understand what you actually need, not just what they want to sell. Prices are competitive, often beating online deals, and they'll even price match. Seeing the TVs and audio equipment in person really helps when making a decision. I walked in just browsing, and left with exactly what I wanted at a great price. Fast service, honest advice, and a smooth experience from start to finish. Highly recommend if you're in the market for electronics read more

Lairs................they are the biggest Bull shitters on the Planet...................Went to Costco, and purchased three TV's same as what Video Only carry's and I saved $920.00.............And also, I can return all three within three months for a full refund...............Try that at Video Only.. And also Video Only........................They have micro wave, stoves refrigerators freezers, etc.........................And your stupid ass remarks shows your ignorance and soon you may be out of business. read more

I bought my last tv from Video Only and had a great experience, so I returned. This time I requested delivery, and delivery men Jesus and Brainart were both professional and incredibly fast. Thanks again for a positive experience, and love the new tv! read more

Stopped by on a whim to ask if they had the new Sony Bravia line. Before we even started discussing TVs, my toddler loudly announced "I NEED TO POTTY" and the manager stopped mid-opening-spiel to help us get the kid situated and tell us about his grandson. Friendly, welcoming service before we'd even volunteered that we were here to shop. I knew what I wanted and let them know that - the Bravias weren't on the floor yet but they just had them delivered and gave me a great better-than-retail price for a "preorder" and threw in an extended warranty for free on top. Thanks to Mark for his assistance in completing the sale. For about five minutes of my time I'd secured a new flagship TV for better than big box prices, free delivery, and have a local business to deal with if anything goes south. Can't complain (assuming delivery goes smoothly :))! read more

First off-- I'd like to thank Byron for his amazing customer service. Usually I don't like walking into video onlys because it has a "salesperson" energy. Byron was so knowledgeable and patient with us on our tv search and just made the whole experience the best. AND he was not pushy at all when it came to us considering other stores. All in all, I'd say GO SEE BYRON! Thank you again for being the best! read more

Great prices, super knowledgeable staff. They price match, and sometime price beat! Costco offers a better warranty, the Video Only offers better pricing and service. . read more

Nice to be able to see all brands of tv organized by screen size. Makes for easy comparison if smaller sizes not usually available at other stores. read more

So the 48 inch Toshiba we bought from Video Only in Tukwila broke down after less than 7 years. Tvs should last longer than that, but we figured okay let's give Video Only another chance. But first we went to Costco to price out TVs. We figured out the brand we wanted. Although we were hesitant to purchase another tv, we decided to visit Video Only a week later. George was the salesman who helped us. So once he showed us the models we were deciding on, we also noticed the one we liked was priced lower than Costco, George stated that Video Only gets the better quality TVs than Costco. George also guaranteed us that if we purchased right now (Saturday), they would deliver on Monday. So forked out 2300.00. George was helpful, and we thanked him. But why the one 1 Star? It went downhill once they delivered, set up, left. After 30 minutes we noticed a black line across the upper section of the screen. The photo I posted shows the black line. So my husband contacted George to inform him of the situation, George said no problem we will change the tv for you. Unfortunately, they are booked, and can't exchange the tv until Wednesday. Keep in mind, my husband took off work just for the delivery, my meeting happened to cancel so I was available. But In order to wait for another delivery on Wednesday, it means one of us has to be home. Which is unacceptable because my husband works 80 hr weeks, and I have trainings all week. So I called video only to talk to a manager, but instead George came on the line. I stated that since they delivered a defective television in the morning, and I told George to make this matter right. We can't take off anytime we want. An hour later instead of calling me, someone from Video Only contacted my husband, who we assumed was one of the managers like Dewey or the other guy I forgot his name. When the guy on the other line was questioning my husband asking what's going on, and my husband had to tell the story again, we thought the store manager would already know what's the matter. My husband said we needed a replacement today. The person on the other end said that it's not their fault, etc..etc..at this point I and my husband we're both frustrated about the situation. And the person on the phone with my husband started laughing at my husband. Keep in mind my husband is a very patient man, not easily rattled. But the guy laughing at him really riled him up. Basically ended up in a shouting match. My husband who he thought was one of the managers was laughing at him stating that he's being unreasonable because there is nothing they can do to rectify the situation until Wednesday. My husband stating he can no longer take off work this week, and that we are going away for the weekend. Guy on the phone being sarcastic stating he hears other voices in the background, and why can't they stay at home for the next delivery. So he's assuming I can reschedule my meetings, or my daughter who was at our home at the time can take off work as well. Ridiculous. The only reason we purchased the tv from George was because he assured us a working set delivered on Monday the only day we are available. So when my husband finally calmed down, he just said fine we will figure out something for you to deliver Wednesday. Prior to hanging up my husband mentioned that I was an Elite Yelper. "Manager" on the other end stated, " are you threatening me?"...what sounded like to us was that he will sue if I write a review. But we'll give him the benefit of the doubt since we didn't hear him clearly. Guess who had to rearrange their schedule to have another tv delivered? So the same big guy Carl, and a different y'all slender guy Cole came to deliver. They came in, set everything up, I showed Carl the photo of the damaged tv, and asked him if that happens. He said yes, but not that fast. What? Seriously!!! We just dropped 2300.00 on a TV that might break down again! I guess we should've bought the insurance! Hindsight! I also informed Carl of the situation of what happened between my husband, and one of the managers at Video Only on the phone, so I asked the names of the managers. After telling Carl what happened, we soon found out it was not a manager, but one of the delivery guys from the other day. Apparently he got overheated regarding the situation, Carl stated that he's not like that, he's not one to get so upset. In other words my husband was not dealing with a manager on the phone, but one of the delivery guys. Even more unacceptable for a delivery guy to laugh while my husband was on the phone with him. Unacceptable for George our salesman to have the delivery guy call us instead of one of the two managers of Video Only. We gave this company a second chance. So far the second set they delivered works, but this will be the last time we give our hard earned money to Video Only. read more

Video Only - LG OLED 65 inch. 30 mins after it was delivered, set up, etc... the screen had a black line across. - Electronics Near Me - Seattle, Washington

My husband and I rolled through Video Only today, hoping to grab a new tv. What exceeded our expectations was the stellar service provided by David, the fact that all original signage seems to be intact, and the overwhelming nostalgia that came with saying "...or you'll be sorry!" more times than I can count. In all seriousness, many of us have lost touch with what it feels like to have a positive retail experience and--if that's what you're after--don't hesitate to buy your next tv (or entertainment-related device) from Video Only. Brb, hubs and I are going to get the logo tattooed. read more

Worked with Dewey (sp?) the store manager. purchased a top of the line tv and soundbar there in 2011. came in just to compare prices in 2022, and ended up purchasing 2 new top of the line tv's to upgrade my old sets. they price match and make deals, so ask! they also have an installer they work with who was prompt and efficient! read more

Excellent service, and Great Price. I recently purchased Samsung 90A 85inch TV from Video Only Bellevue Store. They beat the online prices by way $500 plus they offered me a great service. Providing excellent service and answering all the technical questions plus offered me in depth details about the products. Overall I had amazing experience and highly recommend this store if you are looking for deal on TV's. read more

Southerner store is a rip off.wont back up what they sell.got brand new DVD player used 3 times. TRIED TO USE IT TODAY WON'T WORK.80dollars down the drain.they won't give me a new one.just said sorry.B.S.will not go back ever. read more

I went here years ago and was sold one of Sony's lemons that had a factory defect. They refused to refund my money and had to ship it back at my expense. Got in a huge scene with the then rude young employees. The manager came out after the police had to come out. Embarrassing and angry as a long time customer. Spent thousands in that place. Never ever again! read more

Went looking around to for a new 65" smart tv. Visited Costco, Best Buy and Video Only in Southcenter. Unfortunately, the only place that had the best prices and selection was Costco hands down!!!!! I seriously thought after seeing all the commercials for Video Only stating they had better prices than the big box stores, they would of been the cheapest. NOT! While looking around at Video Only, NO ONE came to help me at all! Not a very smart thing to do when someone has a ton of money to spend Their prices were way more expensive than Costco and Best Buy. So glad I have a Costco card and a Citi Bank Credit Card. Because I will get 4% back from the purchase of my new 65" smart tv I just bought from Costco read more

We are moving into our new home so we decided to go crazy on some top line TV's. We bought the newest and were told the best. When we got 2 of the TV"s there was warping in the bottom of the screen. The crew that is doing construction was cleaning up and threw the boxes away. We can live with one of the screens but the other is very warped. We spent over $7,000 with Video Only in Bellevue. Now they tell us they cant do anything because the boxes are gone. It been a few days and these guys are making a lme excuse to not help us replace a faulty screen. Pay a littler more and buy somewhere else that knows what customer service is. read more

Dar was super easy to work with. Gave me a great deal on a 77" OLED TV. Would definitely go back in the future.

BEWARE: If you spend any money with Video Only, consider it gone. They will not refund your money for any reason. And don't just take my word for it; look at other reviews and sites like CitySearch. MY STORY: I've been fighting with these people since August, trying to get them to honor their return policy. I've called, sent certified letters to Peter Edwards (the owner) at the 500 Strander Blvd. location, complained through the Better Business Bureau, asked the State Attorney General's Office of Consumer Protection to contact them on my behalf (which it did)... but they refuse to even respond. MY COMPLAINT: I bought a product with which I was not happy and tried to return it. The store/regional manager refused to refund my money BECAUSE I HAD OPENED THE BOX! How is one supposed to decide whether they're happy with a product without opening the box? ANSWER: It's impossible! Their policy says they'll refund your money "If, for any reason, you are unhappy with the equipment you purchase." Not in my experience. Spend your holiday shopping dollars somewhere that will do right by you if there's a problem. This outfit will not. read more

Went here knowing I would be buying a TV, but I didn't know which one. Mike was on point in learning me about the world of TV and just how different some of them are. I learned about color and contrast and which TV was the best value for the money. That last part is pretty incredible because Mike did not try to upsell me on anything. Even when I asked about a higher priced TV he said the value wasn't there, the best one was the original one I was looking at. Also, they have all the TVs on display showing the same imagery/video so you really can tell the difference between them. I probably spent 20 minutes in there and got a 55" Samsung + TV stand + Delivery + Setup for under $1k. I was thinking of going to Costco for a TV but the deals here are hard to beat. Definitely, recommend. read more

We buy all of our TV's at this place and here are the reasons why... 1. Experienced salespeople. Basically I go to Fry's, Best Buy, and then Video only in the process of buying a new TV. At Best Buy and Fry's, you come across a young salesman usually who is never the same as last time you were there. They aren't pushy, but they usually aren't super knowledgable about all of their inventory either. At Video Only, I always see the same salespeople there because they are commissioned professionals that make a living selling high quality televisions. I specifically have worked with Ken before in the purchase of a TV who not only answered any questions I had in depth but even searched through Consumer Reports to compare all the TV's I was interested in. 2. Deals. You will find that the price is the price at Best Buy and Fry's and obviously they don't give their inexperienced salespeople free reign to start cutting deals in the process of a sale. At Video Only, their commissions depend on selling you that TV and they will allow you to negotiate a deal whether it is free HDMI cables thrown in or $200 off the list price. The first TV I bought there years ago, I even got the guy to throw in a surround sound system with it. Yes the salespeople can be all over you in this place which is the only thing that I would say could lbe viewed as a negative, but I'll deal with that if I wind up with the best TV I can get for the lowest price. read more

I had never shopped at Video Only before and wasn't 100% sure it would be any better than the big box chains based on reviews. But overall, it was a great shopping experience. George helped me get a TV and soundbar I was happy with and was super patient with all my questions and requests to A/B test different models. He was very informed about all the products and made a point to recommend the best TV and soundbar based on what I was looking for, not what was most expensive. He gave me 100% of his attention. Kudos to George and Video Only:) It's been a week and I couldn't be happier with my purchase. read more

I would go here first before a big box store tbh. The staff is cool and down to earth

I have shopped at Video Only Southcenter for years and have always received top-notch service. Not only is the selection kinda mind-boggling, but returns are hassle free and the prices super competitive. My most recent purchase was a sound bar for our living room TV. Thanks Dewey for taking me through the process of connecting the bar to a TV, making it a breeze to install when I got it home. read more

We were looking for a new TV for our bedroom. George helped us find the best one. He was very knowledgeable and friendly, great experience!

I could not be happier with the experience my son and I had at Video Only yesterday. I had phoned before we went to the store and spoke with the manager named Dewey (sp?). He was very helpful over the phone and said he might be able to offer a discount on my old TV if we brought it in. We did - but the TV I chose wasn't one of the more expensive models so there was very little mark-up to begin with. Still, he kindly offered to recycle the old TV for me, which I greatly appreciated. A great experience overall! I'd love to see more people patronize businesses like this one instead of buying everything at Amazon and Costco. read more

My last major television purchase was from this exact store in 2007--a TV that lasted me until last Wednesday. When I think about how many computers, cell phones, game consoles, etc. I've had since then, getting eleven solid years from a consumer electronic device is a pretty good run. With this in mind, on Thursday I left a quick question on their Facebook page about how they would go about price matching a model I had researched and found in stock at their competitor. I was expecting a leisurely, email-like reply within the day. I was pleasantly surprised that I got an answer from the page admin within 15 minutes, and it became a brisk chat that resulted in a great price and an informal appointment that evening with Sam, the sales manager. I arrived at the store and Sam had the TV set aside for me, and along with the price break, offered a compelling discount on a warranty, a wall mount and an extra long HDMI cable. All for what I would have paid for just the TV at the other place. The whole process was effortless, and it's entirely due to the responsiveness of the FB admin and Sam that I went from casually researching a TV to taking that TV home in the space of an afternoon. Nicely done. Fingers crossed that I get another 11 years between now and my next TV shopping review! read more

Whaaaat! This place is so... drab. But the prices are RAD! My boyfriend and I were helping a good friend shop for a new TV and sound system for his new home and when Jim, my boyfriend said, "We have to go to Video Only" I wasn't so sure he was right. We drove to suburbia and upon entering this business I thought, "What the hell..?" It is just NOT a pretty store. At all. But then I laughed at myself because I realized that it IS pretty for people who just want to look at audio equipment and TVs. Plain floors, plain walls, plain plain plain. But the TVs and everything else stand out like sore, gorgeous, glowing thumbs. Sure maybe the wall colors are boring and the floors are too, but people are here for good deals on TVs right? And wall mounts, DVD players, Blu-Ray players, TV stands, stereo equipment and more. So I felt a little silly when I wanted to hate on this place for actually being awesome and focusing on the stuff they actually sell. The sales guy that walked over to help us was also incredibly knowledgeable. It's got to be tough in this day and age when people can access the internet from their smartphones and instantly compare prices. But that actually helped us! We were all ogling over this sexy Samsung TV that was on sale for $949 and on Amazon it was actually still listed at $1450! So not only was the price right, we got to look at it in person and test it out. Then we walked over to the sound systems and when our friend was checking out a sweet Yamaha sound bar, Jim got lost looking at a really nice Bose system. So not only did we end up helping a friend spend some big money on some new goods for his home, Jim and I walked out with a bad ass Bose system that I'm listening to right now. Extreme Couponers never sounded so good! Definitely hit up this store for great deals and knowledgable staff. read more

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This store is really weird. It's like a scene out of a zombie movie, the sales people are ON YOU the second you walk in and while they may have some good deals, I find that so irritating I am always waiting in the car now if the hubby wants to go in. That being said, we have purchased items here for sure, again, pricing is great and I do suggest you check here if shopping for electronics. read more

y purchased my 2nd tv there and jike the first tv the 2nd was bad as well so i wouldnt purchase from this store sales person dont know his name was not very nice but it happens im fortunate that lg help me and i didnt lose my money so everything worked out for me but wouldnt recommend buying from video only. read more

I have purchased all my recent TV's from Video Only and have always had a great experience. I routinely send friends and family to them as they have the best deals. However, my last experience at the Tukwila location; will be my last. I purchased a 42" LED and TV mount for an RV, which I fully stated when I started the purchase. The sales associate; 'Mike' was very helpful and we completed the sale within minutes. He even gave me a deal on the mount. When starting the instal; the mount he sold would not work in the RV as it allowed the TV to slide from side to side as well as the mount covered all of the video inputs. I called and was told to come back down to the store. I drove back down in rush hour traffic to look at different mounts with him and another associate. We settled on a more expensive one that they said would work. I was told on the phone the new mount would be sold at the sale price of the original mount; this was not true and I had to pay $10 more. I wasn't that upset, as I was still getting a good price on the new more expensive mount. Once I returned home and began the installation again, the new mount would not work either with the hardware it came with it. I again called the store and told Mike of this issue. At this point I was not very happy and told them as much... I was told to again come back to the store and exchange the mount or TV. I told them I would not be making a third trip in the same day. That I would go to Home Depot and buy the hardware needed to complete the instal; but would I would like a discount on the purchase and the overall experience I had with Video Only that day. Mike agreed and said he would talk to his manager and would call me back. Ten minutes later he called back and said there was nothing they could do; that his manager said they were making no money on the deal so I should just bring it all back. I told Mike I did not have time to return to the store and bring the items back and start from scratch. I stated I was disappointed in this response; as I had been a loyal customer for years. And that this experience would be my last. I wanted him to relay this to his manager.... I have not heard back from Video Only and I am sure I will not. They are a good place to get a good deal, if you have done your research on the TV you want. Customer Service, however, is very lacking. And management apparently cannot be bothered to correct issues or making customers satisfied. read more

I recently bought my TV from here and had a really good experience. I found my sales guy, John, to be very informative and polite. I'm really happy I went here. I know I bought a high quality TV at an extremely great price. I thought they had a great selection on TVs too. I find it interesting that some other fellow yelper's had a difficult time with their return policy. My sales guy told me straight up that they don't do cash refunds only store credit. That's too bad others didn't have the same experience I did. I'm very happy I chose to buy fom Video Only and if I ever go to buy another TV again it will be from here. read more

Tip #1: Haggle. No seriously, haggle the price down. Yes, haggle even if it has a sticker with a "sale" price. No I'm not joking. Moving along, store is very minimal and "almost" true to their name, it's Video only as in a bunch of LCD/LED/Plasma, maybe 10-12 tv stands, one or two rows of speakers/receivers. Sales people are so so, prices are actually pretty decent. It seems they check prices on a daily basis and compare them with internet prices as well. They do know prices and will pricematch to those lower prices (and beat them if you follow tip #1). Bought a tv and read the terms and conditions of the sale. Beware, read it carefully. While the store allow you to return items, they only give you store credit if you open the item. If there is a manufacture defect, then you get to replace the whole unit with the same. So bottom line is, make sure you want that model before you buy it here! I didn't have any issues with the tv I purchased and didn't have the need to have it service or returned. Overall, good but a -1 for their crappy return policy. read more

Purchased a TV here a few weeks ago. It was $45 less than the cheapest place on-line and $250 less than Best Buy plus it came with a free blue ray player! The salesman was very helpful. I went to Fry's first, they have a better selection but I couldn't get anyone there to answer my questions. Video Only has return policy of store credit for opened merchandise. Costco's is better but they didn't have the TV I wanted besides I don't intend to return the TV, I love it. read more