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    Narrow Way Communications

    Narrow Way Communications

    4.3
    (6 reviews)

    We asked for Peter to come out to our home on harstine island to do a test for a satellite system…read morefor internet that has a $1000.00 surcharge, which we were willing to pay because it is such a source of stress for us. Well, he came up with an option without the surcharge. He just finished installing and did such a great job. He wired our tv directly (which I did not expect) installed equipment, and wow! I think he created a miracle that I never thought I would see here where there is no fiber optics! He not only did a great job of installing, but solved a problem that has plagued us for years. My wife can now work from here with no concern for being cut off...Peter has made our life...peaceful again! Thank you Peter!

    *Highly* recommend Peter! I needed help installing a Starlink satellite dish, and not only did he…read moreinstall it with all the bells and whistles, Peter mounted it to a 100' tree where we're now getting super fast, reliable WI-FI. Peter scoped out our property to identify the best tree for mounting (we live in a forest), ran cables from the dish into the house with clean, strategically placed hardware, and was super meticulous about clean up. It's rare that I've encountered someone not only with such highly cultivated skill (electrical + tree), but also with such strong attention to detail, clear communication, and genuinely great personality. Peter ticks all these boxes. Thanks, Peter!! :)

    Wave Broadband

    Wave Broadband

    1.4
    (680 reviews)

    Huge hold times, spotty internet service, and to top it off, calling to cancel resulted in an…read moreinstant $88 bill that their customer service rep didn't even notify me of when I was on the phone asking for cancellation. Just go with a more reputable ISP if you can!

    On Nov 6, 2025, Astound's billing department advised me to purchase my own modem because their…read morerental equipment is ~8 years old and not compatible with modern Wi-Fi standards. Following Astound's own "Bring Your Own Modem" guidance, I purchased a Motorola MB8611. On Nov 19, 2025, I attempted to activate the MB8611. During calls at 8:47 AM and 9:48 AM, Astound's technicians failed to provision the modem. When I asked to revert to my rental modem, they initially failed to restore that as well. Although service eventually returned, it continued to drop intermittently for the next 24 hours (documented by a 7:45 PM call). On Nov 26, 2025, I purchased a second approved modem (Arris S34). During calls at 12:05 PM, 12:09 PM, and 12:21 PM, Astound again failed to activate it. Instead of addressing the outage, representatives insisted I first create a new online account and set security questions--even though I had no internet access at the time. After finally completing the account setup, I made additional calls at 1:10 PM and 1:18 PM, spending over two hours on the phone. I requested a technician for an immediate restoration of service with the rental modem. Astound accomplished neither. Representatives showed blatant lack technical knowledge (e.g., unfamiliar with basic networking terms like SNR or DHCP), making it impossible to perform proper diagnostics. When I asked to escalate to a supervisor, the request was refused. Astound scheduled the earliest technician visit for Dec 5--ten days later. I emphasized that I work from home and need stable connectivity, and I offered to pay extra for an earlier appointment. Astound refused. UPDATE: after writing complaints to FCC and BBB, I was contacted by a member of Astound "executive resolution team", who turned to be a capable technician. He told me that Astound tech support team made a typo while entering MAC address of my modem (5 times in a row?). Within 10 minutes my service was restored. Overall, it took only 2 weeks, about a dozen calls to Astound support, 2 official complaints, and a week without Internet service to do a basic equipment upgrade.

    Skynet Broadband - itservices - Updated July 2026

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