Guess what. I took my computer to a person that knows what they are doing. Was able to get my Lenovo running by simple repairs and no need for a new battery. Not sure what this company actually did, but all I needed was my power jack port fixed.... read more

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Brought in my hp all in one desktop the other day. I didn't know any of the passwords or emails linked to it. It wouldn't reset because of security reasons. So basically it was a very expensive paperweight. I took it to the geek squad and was told it would be at least a week to reset. I dropped it off at computer citi, had it back the same day completely reset!!!! It works perfectly! I was hesitant to bring it to them, based on the poor reviews. Glad I tried them! I would definitely recommend! read more

Brought my equipment in, they damaged it even worse to the point i can't use it. Wouldn't come back here if my life depended on it read more

Computer Citi - Broke my dj board and tried to charge me - IT Services & Computer Repair Near Me - Puyallup, Washington

Looking to build a gaming PC? This is your spot!. I didn't catch his name but the store owner was extremely helpful .When it comes to computer language, I'm illiterate, but he was able to walk me through the parts and pieces I would need And he has a plethora of different parts , the sheer inventory, and locality of this store is what makes it shine If you're looking to build a PC quickly without waiting for shipping times through Amazon, this is the most ideal place locally. Unfortunately it is unrealistic for a local shop to be able to compete price wise with Amazon, I was noticing about a fair 5% or less price increase read more

Came in Saturday fixed my computer the following week, just into for school. And they also cleaned my computer inside and out. I appreciate that the most. I thought it was a different computer at first. read more

As a retired Computer Technician, I recognize the difference between average service and very good service. This company exceeds all of my expectations and that is a very high bar to reach. Great Technical knowledge, good products and excellent service add up to one of the better experiences. And I have been a customer for more than a decade and likely closer to two. Consistent excellent service. That's why I continue to return. Thanks Citi! read more

Don't be desperate to find an RTX 30 Series gpu and pay what these folks are charging for them. They have them listed at $700-$900 over MSRP and won't budge whatsoever on price. There are other places you could call and put your name in queue and pay MSRP. Do that instead and save yourself a ton of bucks as this is absolutely ridiculous. read more

Computer Citi - IT Services & Computer Repair Near Me - Puyallup, Washington

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I have used them twice for my desktop gaming computer. Great customer service with reasonable prices!!!

Small business owner. My computer is the heart and soul of my business. It has been an extremely hard end of year. My laptop randomly refuses to turn on or show any signs of life. Had I simply waited, I would have been fine as it was updating. Instead, I was in a panic and took my laptop to computer citi. They charged me $50 for a diagnostic. Up to this point we are fine. I get a phone call an hour later and they tell me that it was simply updating but they could add a bunch of screws to make everything more stable for $200 dollars(more accurately $187 after taxes). I take some time to consider it but then call them back about 2 hours later. I tell them, I am coming to pick up my laptop. 40 minutes later, I arrive and they tell me that I should have told them I was not going to do the repairs. I cannot take my laptop at this time because it is in pieces. Frustratingly enough, I take accountability for not being more clear and leave. I come back the next day and they try to charge me again for the diagnostic that I already paid for and they were not going to let me leave with my computer without a receipt for it. Once again, I accept that I failed again, in a moment of stress. I walk out to my car and remember that I paid for it with my debit card. I log into my debit account and show where I clearly paid for the service already. At this point, I pickup my computer and take it to my car. But I notice how much more flimsy the screen has become. I'm happy to have my computer back but I'm very curious how it has gotten worse. I get home and take it apart to find that they broke both of the metal screen supports that could ONLY have been broken by taking it apart. Why do I say that? Because the support is still screwed in but the bottom is bent in a way that metal bends when you snap it. I simply look at it stunned. Not only did they not communicate their failure but they were attempting to double charge me for a service where they did not need to do anything. Because again, it was just an hour later when they called me to tell me it was simply updating. I cannot imagine they would have started by taking the machine apart. That seems like dishonest work. But let's assume the best and most earnest practice. Attribute to neglect rather than malice. Why did they not tell me? Because they consider my laptop old? Either way, when I delivered my older laptop it was hurting but not broken; when I retrieved it from them, the screen could no longer support itself and I got a handful of broken plastic around metal threads and unfastened screws. It's as if, they would have only done right by me if I spent the minimum amount of money they wanted to retrieve from each customer. I am very disheartened. I would have been better off never venturing into this business. I feel like there is no way to punish their poor performance and dishonest, low integrity business practices. The entire way, I kept my cool while I was boiling underneath because of their lack of diligence. I do not want to see them succeed. I want them held accountable. The worst I can do is leave them this honest review. I slept on it and meditated on it and thought on it and hoped their Karma was honest and true. And I'm sure it is. I'm sure they wear the weight of it. This review is all I can do. But this is where I let go of it. How they injured me when times were hard and pretended they were unaware of their trespass. I let go and let God. Be aware. Unscrupulous people will do good business half of the time. Do not take your eyes off of them. read more

First and last time ever coming to this store. Reason #1 is because the price of their repairs are way overpriced. Reason #2 If you are getting something replaced they WILL NOT use genuine replacement parts and will charge you more for the labor than the actual part needed. Reason #3 the customer service is terrible they might say a date when it's ready but won't be until a week later unless you keep calling to check in. Reason #4 once again their fees are not worth it would, I would rather go to a corporation to get your stuff fixed and pay their fees. STAY AWAY FROM THIS PLACE ITS NOT WORTH IT. UPDATE: For a simple screen replacement they did more damage to my laptop when I had apple look into my computer. read more

Let's just start by saying I am NOT tech savvy at all and when my little hp notebook decided to run out of memory I freaked and thought I'd be forced to buy a new laptop. Googled computer repair near me, read their reviews and decided to give them a try. Dropped my computer off in the morning and had a call mid-day it was ready for pickup. Their fees are totally reasonable, they talked in terms I could understand when I picket it up and we're super friendly. Have already told a few friends about them and will definitely use them in the future. Thanks guys!! read more

I was shopping for a custom gaming computer a few years ago and felt as though I was being "annoying" to a different local shop that I used to frequent with my questions about how to build a good rig. I was tired of being tackled by the sales-hungry guys at the chain stores too. Needless to say, I was so glad when I finally found Computer Citi. The owner, Mohammad, asked me a lot of questions and ended up building a great machine for me. Since then, I have been back dozens of times for upgrades, service, etc. I was especially grateful when my hard drive crashed and they were able to recover ALL of my data from it. I promptly referred another friend here and they too were able to get their family photos and videos back from their crashed hard drive too. PROS- These guys are top-notch computer experts who do quality work at fair prices in a timely manner CONS- A little difficult to find. You have to turn into the Goodyear Tire parking lot on South Hill in Puyallup and they are toward the back of the lot (especially tricky if turning left across traffic from South on Meridian) read more

My boyfriend and I came in for computer parts he needed, the employee that was working made us both feel very uncomfortable and acted as if we were hostile. I didn't like the vibe of the store at all, he watched us the whole time and made it seem like he didn't want us there. Very unfriendly and won't be going back unless it's our last resort. read more

Gene was very helpful with my needs. My computer wasn't connecting to the internet at home, so I took it in for some help. They told me it was fixed and when I got home, it still wasn't working. I took it back the next day and Gene was able to troubleshoot the problem and its been working just great ever since. read more

They are the best!! We purchased a router from them for the new fiber optic network we were having set up at home. After it was installed, we had problems connecting our older laptop on the new network. Without hesitation, Gene guided me through the connection process and was able to resolve a problem that the manufacturer and providers couldn't. Highly recommended this business!!! read more

This business is all aces. They took my broken Harddrive and put in a new one and replaced all my files and programs just like it was. Am really impressed with this service after a hard disc failure. Did not have any hope but Computer Citi came thru and save the day and many nights of anguish that I would have had replacing the PC. Thanks so much read more

A very good business. I've purchased my last 3 desktops here, and as these things go, desktops need to be replaced every 2-3 years. I will be needing a new desktop here in a few months, and I am very pleased to have this business in the local south hill community. I will be making another new purchase from Computer Citi~ read more

Service was great! Super nice and thorough. When they couldn't fix my problem (which was basically that my laptop is too old now), they didn't charge me anything. They explored options with me and gave their input on what they recommend for my situation. Will definitely be doing business with them if I ever need computer help again! read more

My wife's laptop was having some issues and needed to get it repaired quickly. I called a couple of places and then found computer citi. They told me over the phone it would take 2 to 24 hours to diagnose and repair. I dropped it off at 11:00AM on Friday. Some time had gone by and I hadn't heard anything so I called them around 4:30pm to get a status as to what the issue was and price. He told me they didn't have time to get to it today but first thing Sat morning the tech would be looking at it. Fast forward to Sat, 3 calls by me to them and finally at 4:45 on Sat they told me the issue and price and it would take 3 to 4 days to repair (for a motherboard). When I expressed my frustration with, what I assumed was the manager, the lack of concern on their promise of timeline I got some excuse about how busy they were. Here's the thing, I was lured in by a timeline they offered, and my urgency was completely ignored and so was the obligation to hold up their promise of a speedy diagnosis, and no one really cared because either way, I still had to pay $32.00 to be treated that poorly. I have since called around other stores and got pricing anywhere from $75.00 to $200.00 less then what they quoted me. Proceed with caution and they will tell you what you want to hear to get you in there. read more

They are wonderful group of guys who are very proper and professional. They fixed my computer very very quickly and gave me almost daily updates on how the process was going. Also, they gave me a total price if I needed new parts. I would recommend this place to anyone from anywhere, definitely have good people behind the counter. For example, I had to have my fan cleaned in my laptop due to noise issues. They not only cleaned not just the fan that was making noise, but cleaned the thermal heat pipes in my entire laptop and the other fan in it. read more

did great work building my new PC. I do wish though they hadn't dissuaded me from an SSD. Now I need to put one in. But overall well built machine, setup as I asked for. read more

I had a laptop with a bad screen that needed replacing. The manufacturer guaranteed me a quick turnaround of 7-10 business days, with a minimum cost of$250. When I called Citi, they told me to bring okung the laptop and they would take a look. After dropping it off st 2 PM, they called at 3 and said they could have it fixed by 6, for $100! Excellent customer service and pricing! read more

my laptop started having disk errors right before a project deadline and i needed the hard drive replaced on my Hp dv7 as soon as possible. after checking pricing and turn around time a several other area stores i came back to computer citi where the price and turn around time were the absolute best to be found in the south hill area. i was treated very well, the gentleman who helped me took the time to explain what my computer was doing and presented me with several options. i ended up choosing to have the work done immediately, the hard drive i needed was in stock, and i got my laptop back in less time than i was quoted for the job. will definitely be a returning customer. read more

I took my laptop to these guys last month, while in the parking lot I saw a man come out with a box and out it in his car. I entered the store and the man came back in and asked for his charger, what looked like the owner (Mo) told him he already gave it to him, the man claimed he did not find it in the box and Mo told him (too bad) you already left the store. This was a man of 60 or so. He was upset and left, Ii should have walked out with him. I stayed and they told me the estimate cost and I said I needed three things checked. I wrote down two of them and they said never mind the third they knew what to do. I went to leave and asked for a copy of what I signed , Mo said no need and gave a little sticker with a number on it. I left feeling nervous about my choice and after a couple miles I went back and insisted on a copy of what I had wrote down. after 4 calls to them They said my plug was bad, they'd order a new one and that the other two issues, touch screen not working and sound button was moving left to right constantly. I was told on the last two calls that all was fixed and it was ready. I spoke with the tech (Jeff) on all calls. I picked it up again he said it worked got it home, only the plug worked. I called Jeff and he suggested that I try to fix it. I went down there and Jeff after questioning him said they never actually got into my computer because the password didn't work, I verified the password was correct and asked several times why they told me it was fixed and he said they assuned the the new charger would fix it. I asked for part of my estimate back because they NEVER opened my computer, they refused. They flat out ripped me off and said too bad. DO NOT GO HERE. I'm filing with the better business Bureau. read more

I guess there's never a convenient time for your computer to break since you're probably wanting to use it for a reason. Mine stopped working a week before a major interview for a big new job, and I had crucial files on my computer that I had been preparing to present. I feared all my work was lost and I that would have to start from scratch. I originally took my laptop to another place down the road, and they said the typical turnaround time was close to a week. They seemed very laid back (too much so- I was panicked!) and said they'd give me a call when they had diagnosed the problem. I already knew what the problem was- the screen wasn't working- and I just wanted my files off the hard drive! Like, yesterday! I waited somewhat patiently for almost 24 hours before calling Computer Citi to ask what their typical turnaround time was. The guy was extremely helpful and understanding over the phone, so I immediately drove to the other store to get my laptop back so I could take it to Computer Citi. Within four hours, C.C. called me to tell me that all of my data from the old laptop was on an external drive (as I had requested), and I was able to pick it up and get back to work. I found the price to be very reasonable. I'm borrowing my husband's computer for now, but if I need to buy my own, I will definitely consider buying one of the cheap refurbished ones I saw at Computer Citi. read more