The little exhaust fan started with a faint rattle. Not wanting to have a failure and be without my…read morelaptop I called Puget and asked about a replacement part. Not only was I given the part number and how to locate it online, they are sending me one free. Do not hesitate to buy from Puget Systems.

Horribly overpriced. These 5 star reviews must be fake because the custom PCs with the parts in…read morethem shouldn't cost anywhere the price they are asking for. Always check out the 1 star reviews. Be sure to check out the retail price of the parts that they are putting in the system on Amazon or something.

Great location and service. Greeted immediately, very friendly…read more Love the new location. Very clean. Very organized. I wish I had time to shop around.

I am recommending this business because I think refurbishing computers and equipment is a good…read moreidea. Also, the product I bought was reasonably priced and works fine. I wanted to get an extra wireless keyboard and mouse so I could have one at work and one at home and wouldn't have to carry them around. I asked about them in the store and was led to a plastic box that was filled with identical wireless keyboard mouse combos. I picked one out and asked where the chip was. This should have tipped off the clerk that I was not tech savvy. As I suspect many of there customers are not. She told me the toggle was under the mouse. I got the set home and did not see a toggle under the mouse (latter I found out she was saying dongle). I looked in the battery chambers of both the keyboard and mouse and did not see it. I called the them and was told to check the battery chambers of both the keyboard and mouse and once again I didn't see it. I was told that this would be a once in a lifetime that a chip was not with the keyboard. I brought the unit in and we looked in the keyboard battery area next. Then we looked we looked at the mouse and they pointed out a built in dongle compartment in the battery chamber of the mouse. I was never told there could be a built in compartment when I was in the store or later on the phone. I have since find some YouTube videos that explain where to find the dongle. This tells me I'm not that only one to have trouble finding it.

Such a great find!!! I have brought my fiance's computer as well as mine, and Russ has cleared away…read moreour viruses. I recommend Compucheap to anyone needing help with their computer.

These guys are so helpful, patient, and know exactly what to do and how to teach you to do for…read moreyourself the next time! Highly recommend after using them multiple times o er the past few years!

Go here! FABULOUS service and some of best customer service skills that I've witnessed, especially…read morewith older folks. Troy helped fix my parents' computer that scammers had tried to compromise. Thank you!

OMG!!! The guy running the store today is a psychopath! He was trying to give me VERY detailed…read moreexplanations of what could be causing my equipment problems. I told him it was all going over my head and I just needed him to back up and give me simple suggestions as to how to diagnose the problem (i.e. should I call the company to run a diagnostic on my modem). He started telling me how rude I was and ordered me out of the store. Unreal!!!

Ever since moving to Federal Way in 2008 I have gone here for pc repair & upgrades, everytime ive…read moregone there is have a great experience. While there is only 1 behind the desk generally they are kind, knowledgeable and always get the job done. In my personal experience they always hire the right people so please continue to support the local small shop as much as you can, it would hurt all of us if this shop closed.

I had to change my phone service over and the last time I had to do it I completely lost my…read morephone.... So I talked to a lady named Courtney, who uses the same phone service I do. Uses the same one for her kids. She was amazing and walked me through the entire process. There was another gal there I didn't catch your name. My phone was a mess and she cleaned my phone for me.?!? What a nice lady So I go out and cancel my service with the other phone company and we realize I made a couple choice option errors .... So I walked back in and they call Courtney. She looks at my phone hits the screen four times. And like magic it is fixed.!!!! Thank goodness for Courtney. Thank goodness for friends that clean phones. It wasn't embarrassingly dirty. It was just look like. I hadn't done it in a month which is probably about what it was.. Thank you, Best Buy. I'm so glad I came in and I paid a little bit of a higher price but the service I got was excellent. Thank you, Courtney.

Geek squad line 3 people in front of me one geek squad worker and the other ones went on break…read morewhen they just open at 10:00 am and it's just 10:30 am fatty was hungry instead of serving people. Whoever the manager is does not know how to schedule employees on staggering breaks and lunchtime. Who takes a break when the store just open 30 minutes ago . You wonder why stores like this are all closing and online ordering is thriving and workers are only here for a paycheck not livelihood.

They charge a ridiculous price for providing a diagnostics assessment and quote for repair of your…read morecomputer - $160 - and they don't tell you up front! Dropped off the computer with the understanding that an estimate for repairs would be given. Filled out and signed form with no agreed-upon amount of work on the form. It probably took the guy 10 minutes to plug in my computer, boot it into target mode and mount the disk to his own machine. And he now wants $145 + tax. Their assessment fee is not stated on their website nor given verbally.

TouchTech is our "Go To" team for regular tech support whether it be professional or personal. We…read morehave even set up quarterly "IT Health Checks" in order to ensure all vital updates are completed on time and that our computers and laptops are functioning properly. Brian always responds quickly and Fong is our favorite tech guy. I can even set him up virtually with access to my laptop and do other things as he runs through everything. Amazing. Fong is always patient, easy to work with and never ever makes us feel like we are asking a dumb question. Highly recommend!

Relentless spam calls, continuously trying to sell their product - cannot take no as an answer. I'd…read moresteer far away.

Great service, friendly and good pricing. He even noticed my charger cord was slightly frayed an…read moreprovided me with an extra he had in the back. Highly recommend this local business!!

Needed my laptop checked for viruses and malware....long story. Called PC's Done Right, and was…read moreable to take it in immediately. It was scanned and returned to me in about 24 hours! Fast service. Received a text message listing what had been done, and a suggestion for an app for ongoing protection. The charge seemed very reasonable for today's market place. I highly recommend this small, local vendor. Pleasant to work with.

100% recommend PC's Done Right On time, friendly, through…read moreand reasonable priced for services