Reached out via their messaging system and received a quick and detailed response…read more He was flexible with my availability and fixed my charging port faster than I was expecting and a fair pricing. Will be returning for any future repairs. Thank you Luis

My husband had met Luis through some business event, so when my Apple laptop screen unfortunately…read morebroke (note to self, always check your laptop for pens before you close the lid), he recommended I go to Evolv Device Repair. I requested an appt online and Luis was very communicative it getting back to me. He always was communicative while he had my laptop while it was being repaired. Luckily he was able to do everything same day, so we did somethings in Tacoma to stay occupied while we waited. I felt like the price was decent for what needed to be repaired, plus it was way cheaper than purchasing a new repair. I would recommend this business if you need a friendly computer repair person!

Very happy with the service here. Replaced an old battery and cleaned charging port on iPhone…read more Phone is working perfectly and I'll definitely be back if in need anything else!

Was able to book an appointment from the Yelp app. They were great and I bought additional…read moreservices from them as well.

Joe is a professional in his line of work. He delivers efficient and quality results. He is our…read morego-to for gadgets.

I needed a soldered in fuse replaced on a circuit board. He communicated well through the entire…read moreprocess. Picked the part up at my house and dropped it off all while I was at work. He sent videos and pictures of the work and testing before he dropped it off. He even followed up later on to make sure everything went well. Would absolutely use his services again! Pricing was more than reasonable for the service provided. Thank you!

The owner is very responsive and knowledgeable. He offered us several options and was able to…read morequickly repair my phone. Highly recommend!

I went to get my macbook screen replaced and he charged over $400 for a screen without an Apple…read morelogo on it and decided not to tell me until we picked it up. He claimed it'd be an added $200 for the logo. Not even two weeks go by and the screen cracked again! Within the first week the screen started splitting near the top to which I'd just push back in hoping to toughen it out. Then it cracked! Nothing I did could have caused the splitting nor the cracking. The camera quality was also horrible compared to the original screen. When I called him he was very rude and unhelpful. Save your money and just go to Apple.

Edit: HARASSMENT! (With PROOF) This business is harassing me on social media because of my 1 star…read morereview! I attached a SCREEN RECORDING and screenshots for proof! This happened just hours after I posted the negative reviews on google and yelp. Account harassing me: IG username: marleneespacio Only following ONE PERSON... phone factory! Commenting heinous and disturbing messages under my IG photos! SCREEN GLITCH PROOF ATTACHED. Pay very close attention to the screen recordings. I slowed them wayyyy down so you can see how when I press a letter (which becomes dark upon pressing), and what pops up in the text box doesn't always match. What you press on my screen does not register and acts like you pressed somewhere else entirely, or duplicates your action. I also screen recorded the capcut editing app unable to function and scroll, rather spastically twitches and becomes unresponsive to my touch. These are just examples of what I'm experiencing with my phone screen as a whole. Original Review: Dishonest, scammer business. I had a terrible experience here. I came in with a cracked iPhone screen and was offered a $150 aftermarket screen replacement. After the replacement, the phone screen seemed to work fine initially, but later that afternoon my phone started glitching--bright fuzzy screen flashes, lagging, texting and scrolling issues and unresponsive apps. It became nearly unusable off and on. My entire life and career is in my phone, being that I'm a content creator and commercial realtor. It has made my work extremely difficult and frustrating. I purchased on a Saturday, Sunday they were closed, and I called them Monday to address the issue. Phone Factory acted angry and defensive with me (and even YELLED), like I have an ulterior motive and am causing them problems although I benefit NOTHING from returning a defective phone screen?? I still have to purchase a new screen..... it's not my fault the phone screen is defective... this is basic customer service. I was told there was a 30-day warranty on my purchased screen at time of purchase, but when I called, Sam lied to me and told me there was only a 2-day warranty and I couldn't bring it in although I was originally told 30 days. Then the manager later confirmed it was a 30 day warranty after all. I wanted to email screen recording proof of the glitching to the manager, but he refused and said I had to come in person. I explained to him it's a 2-hour drive round trip and I rather not drive all the way out there to show him screen recordings unless we also reach an agreement so I can also switch the screen if I'm to drive all the way there. I felt he was making it unnecessarily difficult. They offered to apply the $150 toward an original Apple screen, but refused any kind of exchange, return, or warranty on the new screen. I felt uncomfortable purchasing another phone screen from them without an exchange or return warranty after I already purchased a defective phone screen from them and have been treated cruelly over a PHONE SCREEN. I said, "I must have an exchange or return option on the new Apple screen, which shouldn't be a problem since it will be a quality screen, right?" He refused. Now, I have to eat the $150 I spent on this after-market screen and go pay full price for a new Apple screen because I won't buy another phone screen without a warranty from this business. I'm completely disappointed by the lack of transparency, poor product quality, and customer service. Save your money and go somewhere reputable. I now have to pay even more to fix what they messed up. There is good reason why they don't get much business. Don't risk it. If you have any issues they will treat you terribly.

Did a great repair on my Samsung S23. Replaced the battery and defective front screen. Very…read morecourteous and professional staff.

Raina fixed my Puget Sound saltwater infused 12pro max at her Bellevue location a couple summers…read moreago. I recalled how impressed I was with her friendly, straightforward, no nonsense service and I was confident I would call on her again if I broke my phone again. Well, I did that recently-broken glass screen and charge port 90% inop. Took it to her at her new location in Burien tonight and it's all fixed up again. Same great no nonsense service and a pleasure to deal with. I recommend Payless. I'm making it my go to.

The businesses owner needs to shut down the ability to make appointments! I made an appointment…read moreonline, showed up, and office was closed. From other business owners, the office has been closed for months. At least explain this on your answering service. Very aggravating!

My phone was not charging so I took it to him to get it fixed and then after I got it back I…read morenoticed that night my flashlight and camera didn't work. I have been trying to get ahold of him for 2 weeks now but he won't answer the cell phone. I do not know if he blocked my number because he knew he put It back together wrong, but I would not recommend going to him.

I will not recommend this store to anyone for phone rapairs. I had a broken screen, so I got it…read morereplaced and also asked the owner to put a tampered glass. After the screen was replaced, I noticed that in few days my phone was acting funny. The icons on one side completely stopped sensing the finger touch. So I took the phone back to the guys and asked him to take a look at it. Instead of troubleshooting, the guy got offensive and told me that there is a crack on the screen, which I did not tell him about. Honestly I had no idea about the crack, plus it was so hard to see it under the tampered glass. I had no recollection of dropping my phone, even it was dropped the tampered glass should have saved it. So he refused to correct the issue, instead he started yelling at me and just refulsed completely to take a look at it when I told him that I am not aware of any cracks. My phone stopped functioning completely after the screen replacement. His customer service and attitude was super bad. I have reported this to consumer issue also to get my refund back

I recently sent in my Switch that had a badly damaged USB connector to be fixed. The owner charged…read morea minor fee to inspect the damage and repair the USB port if possible. He spent nearly 5 hours on it, repairing the motherboard thst was actually the cause of the damage (the copper pads were ripped). Unfortunately the board was beyond repair but he did his best and I appreciate the time he spent trying to help me save the data on the system. They are friendly, affordable and fast at what they do and highly skilled (Micro needling new pads is not easy).

10 stars if I could…read more My iPhone 13 Pro Max had a busted charging port and I refused to give up on it. Took a chance on iGSM Wireless and honestly? Best decision I made all week. They answered my questions over text fast, beat every competitor's price I found, and had my phone back in my hands in under 90 minutes. But here's what actually got me: one of their techs sat down with me afterward and walked me through how to get better performance out of my phone AND my battery. Unsolicited. Just because she wanted to. That's not customer service. That's the kind of care you don't expect anymore. I'll be back. No question.​​​​​​​​​​​​​​​​

I can't see how some reviews are bad with these guys. I walked in and immediately got greeted…read more Professional technicians that know different types of devices inside and out. These guys are the best at what they do and I definitely recommend them! A+++++ Experience

excellent service. awesome guy that was helping me getting a new phone . I forgot his name but it…read morereally saved me . keep up the good work

100% recommend PC's Done Right On time, friendly, through…read moreand reasonable priced for services

Amazing service. I brought my PC in and Justin was able to get a diagnosis and fix the issue within…read morethe day at a great price. Wonderful customer service and clear communication. I would recommend PC's Done Right to anyone needing assistance.