I've had to bring my beloved laptop in for maintenance a few times now (keyboard needed to be fully…read morereplaced the first time, the second time was last week to wipe some malware off of it) and both times I've had my case handled by the same guy, TJ! Not only did both cases get handled superbly, but he offered regular check-ins about the process while asking about anything I forgot to mention to be sure he had the full picture, and he was more than happy to explain what he was doing and why (which I always find very fun!). The keyboard replacement was $125 and the malware wipe was $175--the original estimate I'd gotten for the malware wipe was much higher, but he handled everything like the pro he is and got my laptop back to me as quick as he could. I've also sent a phone in to be repaired, and while unfortunately it couldn't be saved even with part replacements ("catastrophic internal failure" type stuff), he DID try as many things as he could think of to try to get it working again which I am incredibly grateful for. He also put me on the path to people who might be able to extract my data despite the state of my phone! This whole deal was $87. This shop is thorough in their work and the workplace has the kind of vibe you get when the people working there actually enjoy it. Definitely the kind of place I'd ACTUALLY recommend to friends and family, not just saying so on the non-existent exit questionnaire. You'll be in good hands here--even if they can't fix it, they'll still point you in the right direction.

I came in with a New Nintendo 3ds XL that had a broken screen. Every other repair shop in town…read moredeclined to fix it and I was scared that I would never be able to use it again. Then I came here, and there was a nice individual named TJ who said he would fix it. It took him much more time than he expected, but only charged us for the original quote. His kindness and precision is what brought back my 10 year old console to life, and I couldn't be more grateful. I brought this console to school nearly every day for the past decade and there are thousands of hours in some games. I am extremely happy with the repair and I would recommend this place for the friendly and quality jobs. It is clear that TJ feels passionately about his work and the quality of it. Please go here! I wish I could give these guys the world because they deserve it.

I brought my laptop in on a Monday or Tuesday due to some broken pieces that were somehow affecting…read morethe ability for the computer to recognize the power cord. I left it with him all week with the understanding that he would be calling me Friday. On Friday, I returned to assess the progress, because I had not received a call. Upon entering, I saw him sitting and watching a movie on his computer. He was not aware of my presence until I announced myself. After pausing his movie, he walked over and informed me that he hadn't even looked at my computer and that it would probably take him at least another week to get around to it because and I quote "there is no free space on my work station at the moment." It might just be me, but there is no "free space" anywhere. The place is an absolute mess. Perhaps if he stopped watching movies during the day or hired an assistant, customers would be a little more satisfied with the level of service. Currently, it is unsatisfactory. I took my laptop off his hands, because it was obviously too much responsibility for him to handle. I would recommend avoiding this business if you appreciate good service and would like to see your property returned to you in reasonable amount of time.

The owner took in my old PC and returned a refurbished one with all my files transferred over for a…read morevery reasonable price. I would recommend this small business to anyone needing computer service or repair.

Everything went well. I brought two computers in the gentleman was amazing repaired perfectly…read morereasonably priced very content. I look forward to coming back in the future.

Outstanding service in every way. Knowledgeable, friendly help. I can strongly recommend Kieran to…read moreanyone with Mac problems. High quality work for a reasonable price.

Daniel with Lucky Dragon Mobile Computer Repair was awesome! I have a 12 year old desktop that was…read morefreezing up after an update and he found and fixed the problem and updated to a faster motherboard and solid state drive with windows 11. Now it's faster and more efficient than ever. Also had another computer with a faulty fan issue that he replaced no problem. His service and pricing are excellent. I will definitely stick with him for ALL my future upgrades and possible service issues. Thanks again! A+++ :D

Daniel knows everything about everything computers, phones, tablets, etc. Reasonable and reliable.read more

This is a public shout out to Tumwater Computer Repair, and a PSA to beware of 4th Dimension! For…read moremany years we supported 4th Dimension, so when John's laptop wouldn't charge we went there. They told us the laptop was shot and that the charger was fine. We gave them the laptop to dispose of. After being referred to Tumwater Computer Repair by a friend ( thank you Joey at OlympiaResale Warehouse), we went in search of a new laptop. Alex told us it was probably the charger...I had kept it so he checked. We immediately went back to 4th Dimension and retrieved the laptop which we then took to back Alex who proved to be correct. He charged the laptop and helped me order a new charger on Amazon. He saved us hundreds of dollars and didn't charge us. We will NEVER go back to 4th Dimension! Thank you Alex and Tumwater Computer Repair!

Fred's Computer Services is Top Quality focused on the Customer!…read moreI still have a Desktop that Fred made for me in about 2010, and it is still working and being used after 7 years!!! Have had to blow the dust out a few times. This shows the "Personal Touch" Fred gives each computer he works on! A honest, fair, Computer Repair person, that I recommend highly!!! H.D.Ohlson/ Woodinville, WA

Fred offers excellent service and very fair pricing. He has helped out on several occasions with…read morerepair and virus issues and I purchased a very nice refurbished computer as well. Thinking about upgrading with Fred's help in the near future.

HelloTech is the absolutely worse service provider. Here are the facts of my unfortunate experience…read morewith Devon of HelloTech. Project: wall hang two (2) large screen TV's with hardware provided. Hello Tech representative: Devon Events: * 10:00 am Devon arrived on time. * Devon word only a mask; no booties on his shoes. The result? Mud and dirt tracked into our home. * Devon wore no gloves to protect the screens on the tv's. The result: finger prints on the screens. * Devon's tools: a home set of drill bits and driver ... all available for about $60 from Home Depot. * Devon had no vacuum cleaner. * Devon did not deploy any sheet or covering to keep wood and sheet rock dust from the floor. The result? From drilling, wood dust and sheet rock dust was dumped on our floor. * After Devon left, I had to vacuum the mess he left. * Devon was unable to drill holes in sufficient depth to accommodate the screws to mount the tv wall bracket. * Devon asked me to purchase 4 mounting screws in shorter lengths. * For the second TV, Devon was unable to drill holes in sufficient length to accommodate the 4 mounting screws for the wall bracket. * Lacking the needed tools, Devon asked me to purchase a bit extender. * Devon was unable to complete the project because he was not prepared with the proper tools. * We discussed the options and mutually agreed that Devon would return at 10:00 am the next day and I would purchase the tools Devon needed. * At 10:00 am the next day, Devon was a no show. Devon never called. * At 10:30 I called HelloTech and learned that Devon had cancelled the project and I would have to reschedule the project. * I rescheduled the project for 4:00 pm and was told that Matt would be the HelloTech service person. * At approximately 12:00 pm I received a text message asking for photos of the project. * At approximately 12:10 I received a text message offering me several alternative dates and times for the service. * I asked why I was told Matt would arrive at 4:00 pm yet I was now being told Matt would not perform the service and I would have to reschedule the service. * I replied that I would not reschedule the service. In Summary: Devon was totally unprepared for the task. He lacked the tools, courtesy needed to provide the service (vacuum, booties, etc.), he asked me, the customer, to purchase the needed tools and, he cancelled the project without consulting, notifying me or receiving my approval. HelloTech scheduled Matt to perform the service but within 10 minutes told me I would have to reschedule the service ... no explanation as to why. If Devon is the face of HelloTech, HelloTech has a very, very serious problem.

I was having trouble with my new circle door bell so I found this website and scheduled to have…read moresomeone come out for $99 to help me. The day before they were scheduled to come they canceled online through email....When I called they rescheduled me but then canceled again the day before. I didn't reschedule this time because I figured out my problem after a bunch of google searches. The following month I was billed $15 for a HelloTech membership so I went online, logged in, and canceled the membership. I got a cancellation confirmation email. Then the next month I was billed another $15 for a HelloTech membership. I thought maybe I'd done something wrong online so I called and canceled my membership. They told me it hadn't been canceled but that they would cancel it and assured me now it was canceled. The following month I was billed and called again with them saying sorry we will cancel and that went on for another month before I called and asked for a refund. They apologized and told me they would cancel it and refund me all the times I'd been billed. I was not refunded and the following month I was charged another $15 for the HelloTech membership! I called my bank and canceled my debit card! - Just runaway from this place....

Tom was absolutely great, and my computer now runs great! It's an old desktop and he helped me…read morefigure out how to get it upgraded at a reasonable price, he installed a new hard drive and new wifi adapter, was always super quick to respond to my texts, super knowledgable and great guy, highly recommend APlus Computers!

This place is aptly named. Tom got my computer working again with very little trouble. He's very…read moreexperienced and knowledgeable, and his prices are reasonable.

I purchased a 98" TCL QM7K Open-Box Excellent TV that was listed as available. After spending…read morenearly two hours on the phone and speaking with eight different representatives, I was ultimately told the TV was never actually in inventory. Because it was an open-box item, Best Buy declined to honor the purchase price on a new unit or offer a comparable replacement. The employees I spoke with were consistently kind, professional, and genuinely wanted to help. My frustration is not with them. They seemed limited by the systems and policies they had to work within. The process itself was incredibly frustrating. I received conflicting information from multiple representatives, was told my surround sound system and wall mount couldn't be canceled, yet I was able to submit a cancellation request myself through the app. I was also directed to replacement inventory that turned out to be located in Iowa and Minnesota rather than anywhere near me. Inventory mistakes happen. What left a bad impression was the lack of a practical solution after the purchase had already been completed. From a customer perspective, it felt like I was being pushed away from the deal I had legitimately purchased and toward paying significantly more for the same TV. I was prepared to spend several thousand dollars at Best Buy, but after this experience I chose to take my business elsewhere. The employees deserved better tools to help customers, and customers deserve a smoother process when something goes wrong.

This location is really disappointing! We went here to…read morepossibly get 2-new phones and Chang carriers but there wasn't anyone to help us. Then an associate came over but still could not help us. Customer service at this location is lacking! Disappointed to say the least!