I purchased a 98" TCL QM7K Open-Box Excellent TV that was listed as available. After spending…read morenearly two hours on the phone and speaking with eight different representatives, I was ultimately told the TV was never actually in inventory. Because it was an open-box item, Best Buy declined to honor the purchase price on a new unit or offer a comparable replacement. The employees I spoke with were consistently kind, professional, and genuinely wanted to help. My frustration is not with them. They seemed limited by the systems and policies they had to work within. The process itself was incredibly frustrating. I received conflicting information from multiple representatives, was told my surround sound system and wall mount couldn't be canceled, yet I was able to submit a cancellation request myself through the app. I was also directed to replacement inventory that turned out to be located in Iowa and Minnesota rather than anywhere near me. Inventory mistakes happen. What left a bad impression was the lack of a practical solution after the purchase had already been completed. From a customer perspective, it felt like I was being pushed away from the deal I had legitimately purchased and toward paying significantly more for the same TV. I was prepared to spend several thousand dollars at Best Buy, but after this experience I chose to take my business elsewhere. The employees deserved better tools to help customers, and customers deserve a smoother process when something goes wrong.

This location is really disappointing! We went here to…read morepossibly get 2-new phones and Chang carriers but there wasn't anyone to help us. Then an associate came over but still could not help us. Customer service at this location is lacking! Disappointed to say the least!

Took my old computers. They shred the hard drives. Also used them to transfer dvds to zip drivesread more

Eiji is so helpful. He answered all my questions and he…read more needs to be cloned. Thanks for the excellent service.

Local computer recyclers. Local source of cheap parts and repairs…read more Goodwill takes technotrash for free and RE-PC Tukwila has a bigger selection of parts. Both have more regular hours than OlyGeek. Olygeek wins for convenience, skill, and mission. Check them out and think of them at donation time. They are right around the corner from the Bread Peddler.

Ahhhh, what a horror show of a store/business/dungeon! It smells like cat piss when you go inside…read moreand looks like a hoarders house. Anyway, maybe the customer service is better? Nope! Old guy behind the counter wont even get up to acknowledge you and is condescending in his demeanor. Just save your gas/patience/time and go somewhere else there really isnt anything good about this place. ps, I came here about 1 1/2 years ago but same tired old place. Why do I do this to myself!

This is the only computer shop that I absolutely trust to do anything with my computers. They have…read morenever failed to solve any of my issues and always make sure you understand what they fixed before you pay and leave their shop.

If you're looking for honest, professional, and genuinely caring computer repair service, Puget…read moreSound Computer Repair, in Olympia, WA is the place to go. From start to finish, they went above and beyond to take care of my laptop as if it were their own. They didn't just fix the problem -- they improved everything! They cleaned my system, repaired what needed attention, upgraded it, added memory, and even created a direct shortcut so I could save files straight to my external drive instead of cluttering my laptop's hard drive. That level of detail and thoughtfulness is rare. I've never experienced customer service this thorough, kind, and professional before. They truly care about their customers and stand behind their work. I highly recommend Puget Sound Computer Repair to anyone who needs their laptop, desktop, or other electronics repaired. You'll leave feeling grateful, confident, and cared for -- just like I did.

I bought my iPhone 12 Pro Max from here and it's been a year and it's still working…read more When I first walked in, the store was clean, freshly swept, and very vibrant. I was greeted with a smile from the two employees, Adolfo and Hannah, and knew from there, they were gonna help me to the best of their ability. After I told them what device I was looking for and that I was on a budget, they got me on a leasing plan for only $88 dollars down! They explained the plan very well and saved me from having to spend a thousand dollars. Several months have passed now and i was greeted with the same hello, by the two same people! I came home with some new airpods and the visit was just as great! So in short, if you are looking for a electronics, and a good time with some great people, The Phone Guys will help make you laugh and get you the Item that you need!

I needed a new screen installed, they didn't have the part and wait was a week. OK. They did not…read morecall to let me know whether the part was in/ what the status of the repair was after a week plus a day. I called that afternoon, was initially told my phone had been shipped to the warehouse! Over the next couple of hours they called me with conflicting information: they had the phone, but the order had not been made; finally, Jeff the manager called to tell me they had both the phone and the part. At that point I had whiplash from all I'd heard from them. I asked for my phone back without the repair, which they did. However, they returned my phone to me without the SIM card.

Mike in the service department helped me get my screen back! It was black with lines and yellow…read moreletters and he fixed it in less than 8 minutes... on the phone. A-w-e-s-o-m-e.

I've been going to fourth dimension for years even when they used to be on 4th street downtown…read moreOlympia. Yeah if you just walk in they can be slow, but that's because they give you their attention fully. You plop down your equipment, tell them what's bugging you and they'll check it out right there and then. You decide if they should do work on it. Little stuff I've had them fix at the first review. They also can come to your home and set up your network. The good reviews yelp is not recommending sound more like my experience. What's going on guys, one guy with no particulars disses the place and two who like it disses by Yelp. Not fair. These are good geeks, not a chain, but local and they do a good job.

I've had to bring my beloved laptop in for maintenance a few times now (keyboard needed to be fully…read morereplaced the first time, the second time was last week to wipe some malware off of it) and both times I've had my case handled by the same guy, TJ! Not only did both cases get handled superbly, but he offered regular check-ins about the process while asking about anything I forgot to mention to be sure he had the full picture, and he was more than happy to explain what he was doing and why (which I always find very fun!). The keyboard replacement was $125 and the malware wipe was $175--the original estimate I'd gotten for the malware wipe was much higher, but he handled everything like the pro he is and got my laptop back to me as quick as he could. I've also sent a phone in to be repaired, and while unfortunately it couldn't be saved even with part replacements ("catastrophic internal failure" type stuff), he DID try as many things as he could think of to try to get it working again which I am incredibly grateful for. He also put me on the path to people who might be able to extract my data despite the state of my phone! This whole deal was $87. This shop is thorough in their work and the workplace has the kind of vibe you get when the people working there actually enjoy it. Definitely the kind of place I'd ACTUALLY recommend to friends and family, not just saying so on the non-existent exit questionnaire. You'll be in good hands here--even if they can't fix it, they'll still point you in the right direction.

I came in with a New Nintendo 3ds XL that had a broken screen. Every other repair shop in town…read moredeclined to fix it and I was scared that I would never be able to use it again. Then I came here, and there was a nice individual named TJ who said he would fix it. It took him much more time than he expected, but only charged us for the original quote. His kindness and precision is what brought back my 10 year old console to life, and I couldn't be more grateful. I brought this console to school nearly every day for the past decade and there are thousands of hours in some games. I am extremely happy with the repair and I would recommend this place for the friendly and quality jobs. It is clear that TJ feels passionately about his work and the quality of it. Please go here! I wish I could give these guys the world because they deserve it.