Horrible service we arrived at few minutes late and they canceled our appointment. We texted and…read morecalled in advance and they said it was ok but denied us when we arrived.

Second year I've been here. Convinced my partner to try this place and we're very happy with the…read moreoutcome. I need to double check the name of the person who helped me (as I'm horrible with names), but the person who helped me last year was the same as the one this year and it was nice because we were already familiar with each other. My info was already in the system so it was an easy experience for me. They have a great selection of glasses. They have good apps so that you can see the glasses that they don't have in stock, but can see them on yourself via the camera app. The tech they use to show you comparisons side by side of the same glasses with different features/options picked make decision making a bit easier. I don't really have any complaints other than I hope they are staffed well so that they are able to handle things without hassle. I know I heard the phone going off, but no one was able to get to it because they were all helping people so I can only imagine what its like to be a caller, but if you go in or if you call and get lucky when someone is available, I don't see it as a huge issue. They're doing their best and I appreciate it.

We regularly come to this Lenscrafters to purchase glasses for my husband and son due to them…read morecarrying a wide selection of Oakley branded glasses. We have had consistent great experiences with Gina, she is always fast, efficient and knowledgeable. We always get the warranty and have never had an issue using the warranty.

LensCrafters Westfield Southcenter Mall Tukwila WA. While this storefront appears beautiful, I…read morewouldn't recommend anyone to visit this location. In addition I will continue to share my experience here when anyone brings up local optometrist/glasses stores. I visited this location April 15 2025 for an eye exam, specifically to order contacts. The eye exam visit was decent (wait times, interactions standard) While not particularly warm and welcoming. First thing they asked me to do was to take out my current contacts. I went through the entire appt and conversations without being able to see anyone's faces. The exam was complete and I went to pay an additional money owed for co pay as well as additional box of contacts. They have to be ordered due to my prescription level and it's always taken 1-2 wks. 4 weeks later - May 2025, I kept checking my mailbox for my new contacts and they hadn't arrived. I called LensCrafters and was placed on hold for over 10 minutes. 6 weeks later - End of May 2025, I call back and reach an employee who casually states "your contact order for the brand you chose doesn't come in your prescription". I asked why nobody has called me to inform me my order never went through. "I don't know but you can come in and ask". Wow. So... 6 weeks and no order was ever placed? I've been wearing the same prescription in my preferred brand for years. 6 weeks and they didn't even call me to let me know? I paid in advance. 8 weeks later, June 20 2025 I went back in to LensCrafters. Apparently everyone goes to lunch at the same time so i had to wait until 2pm when they re-opened. I asked again why nobody has called me to inform me my order never went through. Or to come in to try samples. 8+ weeks later and I still don't have 2 boxes of contacts that I paid for in April. I told my MIL about this incident in general without stating the business name. Her reply? "It wasn't LensCrafters in the mall, was it? I've been waiting 4 weeks for my glasses and can't get an update from them." Ha

Lisa and the whole optometry team and Visionworks were incredibly helpful and kind! It's been years…read moresince I last needed a checkup, but they made the experience so smooth and painless, and they answered all my questions with care. They clearly have great team here and I would highly recommend this location to others!

Wonderful experience as a first time client at this location. Had been a long time client on the…read moreeast coast and pleased with the experience. The team at this WA location elevated the bar. Perfect combination of professionalism, personal engagement and detailed information about my insurance benefits, next steps and expectations. The physician was impressive - as a life long wearer of 'lenses' it's one of the few times I've felt informed after an appointment. I've already suggested my husband schedule his appointment for services here!

Got my exam and fitting went well. The place was nice and clean with a great ambience. I can't wait…read moreto go again.

Are you still in business? I've tried calling your office for 10 days keep getting a generic…read morerecording. I've been trying to get a new pair of contacts but the front desk doesn't care about patients. I get put on hold 3 times, no answers to my questions. I call back to learn my contacts were never ordered. Optometrist is helpful but this office needs a new front office staff who care about patients.

Went here to get lenses for a pair of frames I already had…read more I asked the optician if it was possible to add nose pads on the frames, she just stared at me and shook her head. She almost looked annoyed to do her job?? I was kind of taken aback by her attitude. The optician proceeded to say "you have no bridge at all" in a rude manner almost insulting my looks. The doctor owners, the father and daughter duo, must train their staff better to be more culturally sensitive when working with Southeast Asian patients and not insult our racial features. Is the Optician racist? This was the only takeaway I had walking away from this experience. Not to mention the awkward front desk situation. They have two front desk people, when you are talking to one, the other front desk person just stare at you the whole time. I felt so insulted and racially profiled that I asked my husband to call and cancel my lenses with them. Also, how are lenses $240 after insurance?!!! On glasses USA you can get at least three pairs including lenses for that price.

I have server dry eyes. Dr Jenson has really helped me through all the pain and anguish that goes…read morewith having dry eyes. He is knowledgeable, very ethical and very kind. Your eyes couldn't be in better hands with Dr Jenson.

So professional and easy to get the process completed. This is the place to go for LASIK in the…read moreWestern Washington area. The staff is so nice and supportive. They gave me reasonable goals and how I would feel after the procedure. They also provide all the drops and post op strategies to make the process as comfortable as possible. I highly recommend a consult to see if you're a candidate for this procedure. This was my second LASIK procedure after my first procedure 25 years ago and after a week and a half, I am already seeing distance perfectly again. Thanks guys.

Highly recommend - was an excellent experience. The team was very knowledgeable, kind & always kept…read moreme in the loop. The doctor was confident & competent, explaining every step. Everything they told me (symptoms, duration etc.) was true. I woke up from my nap after the surgery & could already see. No pain. Life changing.

Dr. Singh was such a wonderful person helping and friendly. Also great customer service my mom…read morereally struggled trying to understand her prescription but she broke down every little detail

The doctors are great, but the rest of the staff show little care for your vision. That's when they…read morebother to show up. Often the store will be closed during posted open hours, with no one inside.

Terrific service for broken eyeglasses. Beautiful store …read more Ample parking too. Very knowledgeable friendly staff.

Absolutely unprofessional front office staff. I scheduled an appointment in person for a check up,…read morewhen I arrived I was told that I my appointment was actually scheduled for 2025 not 2024. The staff was completely unapologetic, and in fact blamed me for not wondering why I didn't receive any reminder emails. They didn't attempt to assist me in any way, even though I left work early to get my appointment on time. The doctor here seems like she knows what she's doing, but given that her office staff is a direct reflection of her, I would venture that she may make questionable choices about my health if she thinks this kind of customer care is acceptable. If you have a customer come in who made an appointment, but it is clear the staff that made the appt are the ones who screwed up, it is your job to make sure you find a reasonable solution not place blame on the customer. A reasonable solution, when you have inconvenienced someone is to make sure you don't continue to inconvenience them. How about asking the doctor to stay a little later that day? Nope the solution for this clinic is to let the font desk staff talk over the customer, place blame on the customer, and then not show any issue with not accepting responsibility. If you want to be treated respectfully and fairly, I highly recommend you find another eye care doctor. This one isn't worth the hassle.

Dr. Heitmeyer is just wonderful. He prescribed me new prescriptions and It's nice to be able to…read moresee In such clarity. I love their optical since they carry high end collections. I figured if I'm gonna be wearing them Most of the time, might as well look good in it! Sad they discontinued the Tiffany Collection so I guess gotta start a new one. #gucci #eyewear #fashion

The eye exam was pleasant, then comes the time to get glasses. I made it simple, told the lady…read moreexactly what frame and color I wanted, gave her my insurance card, and what does she do? Not run my insurance, and give me a quote on a post it note for $800. I went today to a different place and purchased the same glasses, plus readers, for $200 less.

I normally purchase my yearly sunglasses at the Sunglass hut at the super mall. But since I was at…read moresouthcenter mall on Black Friday I said sale going one why not! To my surprise my guy who always helps me at supermall Anthony is now working then other store. Anthony has been helping me purchase new glasses every year for five years now. He knows my style and when he sees something new he will let me know. He showed me and sold me my new Versace glasses that was on sale. Will arrive in time to visit the eye to add prescription. Sunglass hut is my go to every year, they always have great deals, and great frames for my prescription lens. If you happen to be at southcenter. Ask for Anthony. Tell him I sent you.

I went in last week to ask for help in adjusting a 10+ year old pair of Ray Bans purchased at SH…read more The girls working were so helpful and friendly. They wouldn't let me pay for them adjusting, cleaning, and tightening my sunglasses which are now wearable again. I appreciate seeing this kind of customer service!