I can't say enough good things about Dr. Botelho and his amazing team. From the moment I walked in,…read moreI felt like I was in caring, capable hands. I came in with an unexpected and painful eye issue, and they got me in right away without stress. Dr. Botelho was so kind and attentive. He took the time to really understand what was going on, explained everything clearly, and gave me exactly what I needed to start healing: the right prescription Ophthalmic Suspension drops and Muro 128 ointment. I felt better quickly, and honestly, I was just so relieved to be taken seriously and treated with such compassion. What really impressed me was how thoughtful he was about long-term care. He asked really specific questions to get to the root of the issue and encouraged me to come in with any concerns or questions so he could help as much as possible. He even followed up with my local doctor and helped set up the next appointment to make sure nothing slipped through the cracks. Dr. Botelho doesn't just treat you - he truly looks out for you. It's clear he loves what he does and genuinely wants the best for his patients. I'm so thankful to have found him, and I wouldn't hesitate to recommend him to anyone looking for a doctor who really cares.

Doctor Kory is excellent- great staff- very knowledgeable about the insurance business and how to…read morehandle the process

Dr. Singh was such a wonderful person helping and friendly. Also great customer service my mom…read morereally struggled trying to understand her prescription but she broke down every little detail

The doctors are great, but the rest of the staff show little care for your vision. That's when they…read morebother to show up. Often the store will be closed during posted open hours, with no one inside.

Second year I've been here. Convinced my partner to try this place and we're very happy with the…read moreoutcome. I need to double check the name of the person who helped me (as I'm horrible with names), but the person who helped me last year was the same as the one this year and it was nice because we were already familiar with each other. My info was already in the system so it was an easy experience for me. They have a great selection of glasses. They have good apps so that you can see the glasses that they don't have in stock, but can see them on yourself via the camera app. The tech they use to show you comparisons side by side of the same glasses with different features/options picked make decision making a bit easier. I don't really have any complaints other than I hope they are staffed well so that they are able to handle things without hassle. I know I heard the phone going off, but no one was able to get to it because they were all helping people so I can only imagine what its like to be a caller, but if you go in or if you call and get lucky when someone is available, I don't see it as a huge issue. They're doing their best and I appreciate it.

My experiences here have been wonderful. I first visited here in year 2020. Customer service is…read moreexcellent. Everyone is nice and greet you upon arrival/check in. Recently on 2/18/22, I had my yearly eye exam. My exam was seamless and pretty quick. They have the latest technology equipment. I was very impressed. My vision remained the same. I was assisted by another agent that provided me a 20% discount if I purchased a year of eye contacts. At eh point of check out, I paid $25 deductible and the total for my eye contacts totaled about $88.00. What a steal of a deal!! =) I used to have my eye exams over at the South Hill Mall location. And I recall spending $200 some for the same service and a year worth of eye contacts. What a huge difference! I continue to return here yearly.

So professional and easy to get the process completed. This is the place to go for LASIK in the…read moreWestern Washington area. The staff is so nice and supportive. They gave me reasonable goals and how I would feel after the procedure. They also provide all the drops and post op strategies to make the process as comfortable as possible. I highly recommend a consult to see if you're a candidate for this procedure. This was my second LASIK procedure after my first procedure 25 years ago and after a week and a half, I am already seeing distance perfectly again. Thanks guys.

Highly recommend - was an excellent experience. The team was very knowledgeable, kind & always kept…read moreme in the loop. The doctor was confident & competent, explaining every step. Everything they told me (symptoms, duration etc.) was true. I woke up from my nap after the surgery & could already see. No pain. Life changing.

I've never gone to a 'mall' optometrist before, and I was leery. However this clinic is on my…read moreinsurances' PPO list, so I gave them a try. THE ROSES: Very clean! Pleasant staff. I was downright astonished by the large amount of 'state of the art' equipment used to measure the eyes. They are particularly handy in eliminating much of the time-consuming and tedious 'Which looks better; this - or this?' questioning. Dr. Hwahn seems thorough, and is good about taking time to share what he sees (via video) with his patients. THE THORNS: None apparent. WHY ONLY FOUR STARS THEN? Dr. Hwahn was very quick, but was he too quick? I'll wait and see if the Rx I got for my new glasses proves to be OK. If everything works out, I'll be upgrading this to a 5-star review. THE VERDICT: Well-equipped and efficient, SEC seems like a good place to go for basic eye care needs. Recommend.

Love Dr. Hwahn and his crew, especially Kari!!!…read more I've been to this establishment for yrs, moved multiple state lines and still come back here to get my eyes check. I love that Kari remember who I am by name, super sweet and friendly AND efficiently get me taken care off. Dr. Hwahn is great! He's friendly, professional, great bedside manner ...what more do you want in a Doc?

LensCrafters Westfield Southcenter Mall Tukwila WA. While this storefront appears beautiful, I…read morewouldn't recommend anyone to visit this location. In addition I will continue to share my experience here when anyone brings up local optometrist/glasses stores. I visited this location April 15 2025 for an eye exam, specifically to order contacts. The eye exam visit was decent (wait times, interactions standard) While not particularly warm and welcoming. First thing they asked me to do was to take out my current contacts. I went through the entire appt and conversations without being able to see anyone's faces. The exam was complete and I went to pay an additional money owed for co pay as well as additional box of contacts. They have to be ordered due to my prescription level and it's always taken 1-2 wks. 4 weeks later - May 2025, I kept checking my mailbox for my new contacts and they hadn't arrived. I called LensCrafters and was placed on hold for over 10 minutes. 6 weeks later - End of May 2025, I call back and reach an employee who casually states "your contact order for the brand you chose doesn't come in your prescription". I asked why nobody has called me to inform me my order never went through. "I don't know but you can come in and ask". Wow. So... 6 weeks and no order was ever placed? I've been wearing the same prescription in my preferred brand for years. 6 weeks and they didn't even call me to let me know? I paid in advance. 8 weeks later, June 20 2025 I went back in to LensCrafters. Apparently everyone goes to lunch at the same time so i had to wait until 2pm when they re-opened. I asked again why nobody has called me to inform me my order never went through. Or to come in to try samples. 8+ weeks later and I still don't have 2 boxes of contacts that I paid for in April. I told my MIL about this incident in general without stating the business name. Her reply? "It wasn't LensCrafters in the mall, was it? I've been waiting 4 weeks for my glasses and can't get an update from them." Ha

I had an eye examine on 2/27/26. I was charged $39.00, I called Aetna and was told no co-payment…read moreand that I was charged $39.00 for a Retinal Screening. I never requested a Retinal Screening and making the eye exam appointment I was NOT told there would be a charge of $39.00 and when I got there no communication regarding the Retinal Screening. If I would have know ahead of time there would be a charge, I would have not gone to Lens Crafters and any eye exam that I have had for 60 years I never had to pay for a Retinal Screening that I never approved. Poor communication and poor customer service. I will NEVER GO BACK TO LENS CRAFTERS again OR recommend this company

James and his entire staff are great to work with. Very professional and courteous…read more Dr. Simmons is exceptionally thorough, and you can tell that he really likes take the time to explain technical aspects of your eyes, and does so in a down to earth way. There are two things I found particularly great: 1. They have an instrument to test peripheral vision, which I have never seen before. 2. Dr. Simmons takes photos of my retinas each visit and compares them to the previous year's photos, which is an awesome way to spot any abnormalities early. Fantastic! ...I have my eyes and teeth covered now...if I could only find a good GP.

When I told the front desk staff I'd like an appointment sooner rather than later, they offered me…read morean appointment that someone had just canceled. Dr. Simmons was friendly and competent. My eyesight had changed significantly from my last eye appointment elsewhere (despite my previous eye doctor saying it hadn't changed-whole other story). This office has the latest technology in terms of equipment, which made me feel even more confident in the diagnosis. When selecting my glasses there were many styles, brands and price points to choose from. The Optician who helped me select my frames was honest, yet respectful about her opinion. I now have a fashionable and functional pair of new glasses that compliment my face and I enjoy wearing. My glasses arrived within a week and are perfect. It was a great experience from start to finish!

It was a great visit today. The Doctor was great and Staff too. I didn't have to wait long.read more

I was their new customer who went for an eye exam earlier this year. I went there in person last…read moremonth to make a second order of six pack contacts lenses because I was almost running out. I don't know her name but she's one of the optometrists that took my order and said they'll call within five days once the order is ready. BAM! Three weeks later of no hear. I checked junk text messages and nothing. I happen to be Deaf who cannot take voice messages. That's rather upsetting and they're losing my business once I pick it up today. They're the second eye clinic to lose a client/customer like myself.

Awesome place! Been getting glasses and glasses for my kids here for YEARS! Great eye doctors and…read moregreat staff! Shannon and Yadira have been amazing. Jason helped me today and I'm excited to get my 2 pairs of glasses . Prescription Ray Ban sunglasses have been awesome! Great people and great service!

Spent over $800 on Glasses.. Had problems with Fitting and adjustments.. Went to Federal Way WA…read moreStore to ask if I could get help The Person at counter said.. NOPE nothing we can do.. I ask If i just thew away $800 dollars on NEW Glasses.. He just said "Too Bad" nothing we can do Very disappointed.. expected a little help to get proper fit Did not realize the warranty was 30 seconds or 30 ft out the door after payment