Beware. Pearle Vision (aka Southcenter Eye Care) committed fraud against me and against my Humana…read moreinsurance plan. They provided me with a fully covered routine eye exam and retinal scan (and nothing else) but then billed my insurance (and me) under my medical coverage, coding it as "specialist" care instead of the routine exam that it was. Don't use Pearle. But if you do go to Pearle, be extremely careful, and do not let them charge you anything in advance of services provided. Investigations are underway.

Horrible service we arrived at few minutes late and they canceled our appointment. We texted and…read morecalled in advance and they said it was ok but denied us when we arrived.

The Dr and staff were fine for my exam. I was promised that they could have my glasses to me in no…read moremore than 7 to 10 days, despite my strong prescription. It has now been three weeks, and they still cannot tell me when I will get my glasses or why the delay. "It's a problem at the lab." What problem,specifically? Everyone I have talked to says they are very sorry, but none are willing or able to make it right. I don't want apologies, I want the glasses I need. Customer service here is absolute trash. First and last time at a Lenscrafters

LensCrafters Westfield Southcenter Mall Tukwila WA. While this storefront appears beautiful, I…read morewouldn't recommend anyone to visit this location. In addition I will continue to share my experience here when anyone brings up local optometrist/glasses stores. I visited this location April 15 2025 for an eye exam, specifically to order contacts. The eye exam visit was decent (wait times, interactions standard) While not particularly warm and welcoming. First thing they asked me to do was to take out my current contacts. I went through the entire appt and conversations without being able to see anyone's faces. The exam was complete and I went to pay an additional money owed for co pay as well as additional box of contacts. They have to be ordered due to my prescription level and it's always taken 1-2 wks. 4 weeks later - May 2025, I kept checking my mailbox for my new contacts and they hadn't arrived. I called LensCrafters and was placed on hold for over 10 minutes. 6 weeks later - End of May 2025, I call back and reach an employee who casually states "your contact order for the brand you chose doesn't come in your prescription". I asked why nobody has called me to inform me my order never went through. "I don't know but you can come in and ask". Wow. So... 6 weeks and no order was ever placed? I've been wearing the same prescription in my preferred brand for years. 6 weeks and they didn't even call me to let me know? I paid in advance. 8 weeks later, June 20 2025 I went back in to LensCrafters. Apparently everyone goes to lunch at the same time so i had to wait until 2pm when they re-opened. I asked again why nobody has called me to inform me my order never went through. Or to come in to try samples. 8+ weeks later and I still don't have 2 boxes of contacts that I paid for in April. I told my MIL about this incident in general without stating the business name. Her reply? "It wasn't LensCrafters in the mall, was it? I've been waiting 4 weeks for my glasses and can't get an update from them." Ha

Lisa and the whole optometry team and Visionworks were incredibly helpful and kind! It's been years…read moresince I last needed a checkup, but they made the experience so smooth and painless, and they answered all my questions with care. They clearly have great team here and I would highly recommend this location to others!

They won't refill prescription lenses for safety glasses "because OSHA won't allow it". When I…read morementioned there's no OSHA regulation for that, the employee hung up on me. The glasses I've bought have all been good otherwise.

A year ago, I went in for an eye exam, and everything went well until my glasses were ruined. On…read more7/08, I called to ask if they could fix them, but I was told they had to order a new pair and that it would take 2-3 weeks for them to arrive. On 8/12, I called to check if my glasses were ready because I am traveling soon. I was told that they would call me back on 8/13. When I called back on 8/13, I was informed that the glasses were not ready and that they had forgotten to place the order. I explained that it had already been over a month and that I urgently needed my glasses because I cannot see properly without them, especially since I am traveling. The lady told me that they would send me a copy of my eye prescription so I could order glasses wherever I am traveling to.

Got my exam and fitting went well. The place was nice and clean with a great ambience. I can't wait…read moreto go again.

Went here to get lenses for a pair of frames I already had…read more I asked the optician if it was possible to add nose pads on the frames, she just stared at me and shook her head. She almost looked annoyed to do her job?? I was kind of taken aback by her attitude. The optician proceeded to say "you have no bridge at all" in a rude manner almost insulting my looks. The doctor owners, the father and daughter duo, must train their staff better to be more culturally sensitive when working with Southeast Asian patients and not insult our racial features. Is the Optician racist? This was the only takeaway I had walking away from this experience. Not to mention the awkward front desk situation. They have two front desk people, when you are talking to one, the other front desk person just stare at you the whole time. I felt so insulted and racially profiled that I asked my husband to call and cancel my lenses with them. Also, how are lenses $240 after insurance?!!! On glasses USA you can get at least three pairs including lenses for that price.

I have server dry eyes. Dr Jenson has really helped me through all the pain and anguish that goes…read morewith having dry eyes. He is knowledgeable, very ethical and very kind. Your eyes couldn't be in better hands with Dr Jenson.

I have to commend their customer service as an ongoing service. Even six months after my procedure…read moreand several trips back to the facility to make sure everything was healing fine, they continue to provide courtesy calls asking if the eyes were still feeling well. I did start feeling some discomfort in the repaired eye about seven months later and took them up on their offer for another complimentary check up. The doctors were again friendly and patient as they examined and determined that night dryness was causing the discomfort. They told me what ointment to purchase and how to apply it. One month later, that discomfort is gone. Again, they could have done the lasik, taken my money and said, "sayonara." But they instead continued to follow up with ongoing concern for my eye health and recovery. You don't experience customer service like that from many businesses these days. Triple thumbs up for my renewed 20/20 vision and the ongoing support this facility continues to show. Thanks again!

Dr. Walker has outstanding bedside manner. It's less than 24 hours since my procedure. The…read moreaftercare seems like a huge pain in the neck. If my luck in the dating world improves, then I would say money is no object. If I can start reading print books again, then I'll consider myself beyond satisfied. If I can drive without sun glare during the day; and if my night vision while driving improves, then I'd say it's worth it. It'll be nice to wear sunglasses again.

Dr. Singh was such a wonderful person helping and friendly. Also great customer service my mom…read morereally struggled trying to understand her prescription but she broke down every little detail

The doctors are great, but the rest of the staff show little care for your vision. That's when they…read morebother to show up. Often the store will be closed during posted open hours, with no one inside.

I love this place! Dr. Bansal is wonderful - professional and kind- and so is her entire staff! The…read moresmall shop is beautiful and welcoming.

Terrific service for broken eyeglasses. Beautiful store …read more Ample parking too. Very knowledgeable friendly staff.

Dr. Gelt is great. She found an issue with my eyes that no one else could find. For me, the…read morechange was life changing in a very good way. Now though I found it almost impossible to actually talk to a human to make an appointment. Disappointing that you have to jump through so many hoops, just to make a simple followup appointment.

The incompetence in this office is astounding. These people fumbled my trial lens order multiple…read moretimes. They called telling me to schedule a fitting since my trials had arrived a few weeks after my exam. Left work early to get there, just for them to tell me that they did not actually have them, and that they were never ordered. Then they said they had one side there. Then they said that both sets were actually on back order now. Lied 3 separate times about it. When I finally got my trials, I called to inform them that I'd like to finalize. Called about a month later to check on the status. They didn't return my call. Called back 3 weeks later just for them to tell me they indeed received the finalization request from me, but never actually ordered them. AND, that it could take 8 weeks to get to me. It'll be 6 months total trying to get some new contacts from these complete morons. These people and this office SUCK. Absolutely FUBAR. Wish ZERO STARS were an option. Worst part is that I was on my last set of contacts when my company changed insurance, so I was basically forced to go to this pathetic excuse of a facility. This definitely wouldn't even have happened at a Wal Mart clinic. I doubt these clowns even care. Will NEVER consider returning here. Nor should you. EVER.

I normally purchase my yearly sunglasses at the Sunglass hut at the super mall. But since I was at…read moresouthcenter mall on Black Friday I said sale going one why not! To my surprise my guy who always helps me at supermall Anthony is now working then other store. Anthony has been helping me purchase new glasses every year for five years now. He knows my style and when he sees something new he will let me know. He showed me and sold me my new Versace glasses that was on sale. Will arrive in time to visit the eye to add prescription. Sunglass hut is my go to every year, they always have great deals, and great frames for my prescription lens. If you happen to be at southcenter. Ask for Anthony. Tell him I sent you.

Great experience returning a pair of defective sunglasses purchased at Sunglass Hut online…read more Anthony, the store manager was gracious and helpful in processing the return, and also gave us a discount on a second pair while re-ordering the original pair. Did not expect to be treated so well with a "return". Few retailers today are happy to take back products and actually help a customer out. Thanks Anthony and Sunglass Hut.