The Dr and staff were fine for my exam. I was promised that they could have my glasses to me in no more than 7 to 10 days, despite my strong prescription. It has now been three weeks, and they still cannot tell me when I will get my glasses or why the delay. "It's a problem at the lab." What problem,specifically? Everyone I have talked to says they are very sorry, but none are willing or able to make it right. I don't want apologies, I want the glasses I need. Customer service here is absolute trash. First and last time at a Lenscrafters read more

LensCrafters Westfield Southcenter Mall Tukwila WA. While this storefront appears beautiful, I wouldn't recommend anyone to visit this location. In addition I will continue to share my experience here when anyone brings up local optometrist/glasses stores. I visited this location April 15 2025 for an eye exam, specifically to order contacts. The eye exam visit was decent (wait times, interactions standard) While not particularly warm and welcoming. First thing they asked me to do was to take out my current contacts. I went through the entire appt and conversations without being able to see anyone's faces. The exam was complete and I went to pay an additional money owed for co pay as well as additional box of contacts. They have to be ordered due to my prescription level and it's always taken 1-2 wks. 4 weeks later - May 2025, I kept checking my mailbox for my new contacts and they hadn't arrived. I called LensCrafters and was placed on hold for over 10 minutes. 6 weeks later - End of May 2025, I call back and reach an employee who casually states "your contact order for the brand you chose doesn't come in your prescription". I asked why nobody has called me to inform me my order never went through. "I don't know but you can come in and ask". Wow. So... 6 weeks and no order was ever placed? I've been wearing the same prescription in my preferred brand for years. 6 weeks and they didn't even call me to let me know? I paid in advance. 8 weeks later, June 20 2025 I went back in to LensCrafters. Apparently everyone goes to lunch at the same time so i had to wait until 2pm when they re-opened. I asked again why nobody has called me to inform me my order never went through. Or to come in to try samples. 8+ weeks later and I still don't have 2 boxes of contacts that I paid for in April. I told my MIL about this incident in general without stating the business name. Her reply? "It wasn't LensCrafters in the mall, was it? I've been waiting 4 weeks for my glasses and can't get an update from them." Ha read more

LensCrafters - Mall Entrance to LensCrafters - Optometrists Near Me - Tukwila, Washington

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Great service for simple glass repairs. Went in for nose pad to be changed on glasses not bought from there. Their service was still as the same as when buying glasses from them. Thank you Nikk!!i read more

I had an eye examine on 2/27/26. I was charged $39.00, I called Aetna and was told no co-payment and that I was charged $39.00 for a Retinal Screening. I never requested a Retinal Screening and making the eye exam appointment I was NOT told there would be a charge of $39.00 and when I got there no communication regarding the Retinal Screening. If I would have know ahead of time there would be a charge, I would have not gone to Lens Crafters and any eye exam that I have had for 60 years I never had to pay for a Retinal Screening that I never approved. Poor communication and poor customer service. I will NEVER GO BACK TO LENS CRAFTERS again OR recommend this company read more

We regularly come to this Lenscrafters to purchase glasses for my husband and son due to them carrying a wide selection of Oakley branded glasses. We have had consistent great experiences with Gina, she is always fast, efficient and knowledgeable. We always get the warranty and have never had an issue using the warranty. read more

Update December 2025: They called us and apologized. They also mailed the contact lenses to us the next day. We appreciate the prompt follow-up and apology. Their staff just had a bad day. We understand working in retail nowadays is difficult, so we've updated the review to be 4 stars. We wish we could give this Lenscrafter a negative review if it's possible. All four of our family goes to this eye center to get eye exams because our previous doctor closed practice and moved to this location. My wife recently had a contact lens exam and placed an order to ship home. We didn't receive any shipment for 3 weeks. When we called to follow up, they claimed that they had no record of shipping home. They had the contact lenses in their store, but they said that they would have to return the contact lenses first, before re-ordering and shipping to us. It could take another 2-3 weeks. All of these were told by someone by the name Keri, who was extremely unprofessional and angry. She put us on hold every single time we aske a question. When we called again today to talk to a different person, we requested to talk to the owner Ken Wang. The person told us that the doctor only works Wed and Thursday. All of the other doctors are associate doctors. We cannot escalate this and have to wait until the doctor is available on Wed. If you're looking for high quality eyecare with good service, stay away from this clinic. read more

Many designers glasses to choose from. Eye exam is a joke. The Dr. and assistant took only 10 minutes to finish my annual eye exam. Ordered a pair of lens replacement in December and had to bring them back 4 times for correction. It took 4 months before I received a good pair of lens for now. Customer Reps are unprofessional and have no manners. The store director is great and professional. Please do background check and ask for employee reference before hiring someone to work at this store. read more

Awesome service. After an accident with the glasses, I walked in and they provided instant repair service - insuring before I left that there was a proper fit and comfort. I'll go back when its time to get new glasses! read more

Brought in my fairly new pair of glasses that I bought elsewhere to get a bent arm fixed because I was in the area and have come for free adjustments in the past. The associate I spoke to said he could fix it but warned that it may break because the bend was close to the hinge but that he would heat it up to make it less likely to break. He told me that he would just be a few minutes, I ended up waiting around 10-15 minutes for the repair and he came out with my entire pair of glasses completely bent out of its original shape and resized that it was so small that it would have only fit a kid's head when I never asked him to do that. The UV coating was also visibly damaged and warped after he made adjustments, and when I pointed it out the associate denied that he caused it and didn't take any accountability for the damage. I asked that he fix the reshaping because the single bent arm was the only thing I wanted fixed/adjusted and the rest of the frame was completely fine before. After another readjustment he brought my glasses back out to me and they were extremely hot when I tried them on. The majority of the adjustments were undone after a few attempts so they were at least wearable, but my $400 pair of glasses were left damaged and bent out of shape and with irreversible warping to the coating. Barely wearable and looking through the lenses looks like 4x as bad of an astigmatism than I already have. Now I'm extremely inconvenienced because now my everyday pair of glasses is ruined and I have to get them fixed elsewhere or wait another two weeks for a new pair. Unbelievably terrible service and I will NEVER come back again!!! read more

Huge rave and thank you to Jay Pankratz, store manager at Southcenter Mall Tukwila WA location for fixing my glasses. I accidentally sat on them and bent my frames and he was able to repair them for no charge. Amazing service that took 5 minute! Thank you again Jay for outstanding customer service!! read more

About 15 minutes after the store opened we arrived, but then spent 50 minutes waiting for someone to help us. Only one customer was in the store when we arrived, and there were 3 staff members. Each time we went to ask for help, we were told things like "We'll be right there in a moment"; no one followed up. Finally we spoke with someone who identified himself as a "manager". He was very rude, condescending, unhelpful. We finally left the store, and bought our glasses at a competitor. A few days later we spoke by phone with the store manager, Jay. He was pleasant and apologized for the bad service. read more

I've been going here for years! Same staff, same amazing service! They go above and beyond for what you expect from a retail store! Gina is awesome and always invites me in with a warm welcome and gets me in and out so quickly. Everything is on file and it makes it easy to recall purchases from years ago. Thanks for all you do! read more

The Southcenter Dr. Office are rude . Very threat manner and won't knowledge my method of payments. Wanted to used my Insurance card , she yell at me and said didn't you get the email. I told her yes , am not going sent my privacy over the a email or text , rather give my insurance card at the time of my appointment. She flat out refused to take my card and demand for me to pay . Secondly she had no compassion for disability person . As for the front end , Jay was AWESOME in helping me choose my glasses and most helpful person and taken the time to explained my options for my glasses .. read more

Prices are too high need to be more competitive price wise I have found services that are more affordable

The Dr I saw around Feb last year was rude. I couldn't ask him questions. He would cut me off. I truly hope it's a different Dr this year as I need to get my eyes checked again soon. The sales people were nice, though. read more

This location mandates retinal imaging and will strong arm patients into agreeing to the service. I informed an employee (Ken H.) that I was uninterested in the procedure or paying the extra $49 co-pay that the retinal exam was going to cost. His response was that the service was not optional and I was unable to decline the service as part of my exam. This leading me to believe that they wouldn't do my exam if I didn't comply. This is misleading as I've been to Lenscrafters locations in the past and have always been able to waive this procedure as I see fit. For reference I get it done every other year at my yearly exam, but as I had one last year, decided to decline this year's. I opted to cancel my appointment and have rescheduled at another location that doesn't force patients into having unnecessary procedures performed. read more

LensCrafters - Optometrists Near Me - Tukwila, Washington

Bought a pair of glasses 2 years ago and nose pad is came off and I called the store and Jina helped me to fix my pair of glasses without any charge. I would get new pairs here again when I need it. Thank you so much! read more

They fixed my glasses for free! so I came here to give them 5 stars!! Awesome!! Thank you very much foe the service!!

From the moment we walked in our experience was a "Master Class" in customer service! Jay, the store manager, was exceptional! He gave us just the right amount of time to explore, helpful in selecting the perfect frames, effortlessly getting me in for my eye exam, navigated our insurance with ease and took care of both of us simultaneously. My friend and I were both there to get new glasses. Kari at the desk in the optometrist office was such a joy, took amazing care of me and I immediately felt as if we were long time friends! The entire process from start to finish was flawless! Bravo! read more

"Go to RiteAid." Sold me frames that didn't fit. My eye doctor recommended spacers and LensCrafters doesn't have those. So it's either a) get a new set of glasses, or b) go to RiteAid and get inserts. Fair enough, but its crazy that LensCrafters doesn't carry the most basic supplies to make your glasses work for you. They're only interested in selling you another set of frames. The salesperson was not helpful at all, because he's not actually interested in making your glasses work for you, he's only interested in upsetting you more glasses. 1/10 read more

Awesome staff and service. I want progressive lenses for years and never had somebody go so in-depth and explain everything to me. Amazing selection of eyewear and sunglasses. I was completely impressed with the entire process for my exam to classes I couldn't recommend more. read more

The customer service was a disappointment. The first time I went there the rep was really nice and patient. She looked into my insurance and recommended different options on how I can save money. However, I had to go back the second time because the color of the frame that I ordered was not available. The customer service from the second rep was non-existent. He was impatient and didn't seem like he wanted to help me at all. I now understand why this location have such low rating. Most of the comments were customer service related. If you need actual service and help with choosing a suitable frame, I would suggest going somewhere else. read more

Came here today (July 27) to find some new frames and Gina was so helpful! Amazing customer service from her! My mom and I will be back when we want to purchase new frames. Thanks Gina! read more

LensCrafters - My Tiffany frames - Optometrists Near Me - Tukwila, Washington

I came in since I've been carrying around two pairs of sunglasses (one with broken lens, one not) and was hoping to finally get them fixed. Jay, the store manager, approached me immediately after I went into the store and asked how he could help me. I wanted to keep the frames of the broken lens, and put in the lens of the other glasses. He said sure thing and went back into the lab to work on it right away. Great service, and I'm super happy I've got my glasses fixed. They also recycled the other frames and will go towards a new pair for someone who needs it. read more

Sleazy sales people, out to make a buck and not there to help customers. Avoid at all cost.

I've been going here for several years. Dr. Hwahn is thorough. From experience the lenses grinding here is exceptional and they stand behind the quality. I've tried another shop, the quality of acuity is far less. It may be more pricey, but I need acuity. I've always had an easy in/out. read more

Horrible customer service over the phone and in person Lady told me if I'm not happy with them fucking up my sons prescription I can get a refund and go elsewhere Fuck you bitch read more

I went in last Thursday because I needed glasses fast -- which is the premise of LensCrafters. I'd just been told I needed glasses, but would be leaving for a 2 month work trip in 4 days. I picked out a frame, explained my situation and was told they couldn't finish them in an hour, but they could be ready the next day. I paid nearly $600 for these expedited frames, but was glad to do so to have them ready. Fast forward to today, Monday. I make the hour drive to the store and am told my glasses won't be ready for 10-14 days. No one told me this during my appointment, nor called in the following three days to tell me there would be a significant delay. Instead I had to waste 3 hours of my last 24 hours at home in months for nothing. Sincerely, some of the worst customer service I've received by a company. So now I'm out $600 bucks, have no glasses for the work trip I'm leaving for tomorrow & will have to find another expedited glasses location and be out hundreds of dollars for another pair -- you better believe it won't be at LensCrafters though. read more

We ordered lens from here for existing glasses. We were called and told they were at the shop. Told the guy we would be there Sunday. He said OK. Arrived Sunday only to find that the optician who fits the lenses doesn't work on Sundays. Two hour drive back and forth wasted--which pisses me off to no end. Glasses selection is OK and optometrist is fast and timely but not being told we couldn't pick up on Sundays is just really bad service. read more

We had a great experience with LensCrafters. I recommend this place because the customer service was excellent, and the pricing was reasonable. We stopped by LensCrafters because our 12-year-old daughter needed her first glasses. At first, we thought the shop isn't the right place for her as the selections they have seemed mostly expensive. While we thought we should walk away, Emily, a sales rep talked to us asking for what we were looking for. She explained to us that they have a set of smaller glasses that can be a fit for her, also with the kid's program they have, the pricing can be cut in nearly half. After trying a few glasses on, my daughter found the exact one she wanted. Emily was very kind, professional, and honest. She even gave us bits of advice on how to save costs when taking eye exams, which made us save money. Two weeks later (today) we walked into the shop to pick up the glasses, Emily welcomed us at the door remembering us. My daughter is so excited to have a nice cute pair of glasses and willing to go to the math class tomorrow ;). Thank you Emily once again. We are very happy with what we got. read more

I thought I was going to be very happy with the eyeglasses and sunglasses, the service was alright and the glasses looked good. The insurance did not work out the way they said it would cover and we ended up with a nice sized bill. The price lenscrafter charges is way out of line from other eyeglass stores. My frames recently broke and of course they are not able to do anything to fix them. read more

Seriously, this is the best store ever. I am literally shocked anyone ever leaves less than five stars. This store always has amazing deals on getting a 2nd pair. Luna is the staff member that helped me on my most recent visit. She was extremely kind and patient. Her own frames were so stylish I bought a pair for myself. The store manager, Jim, recognized me from a previous visit and was also wonderful. My glasses were ready faster than they expected. I would give this store six stars if I could. read more

Accepts my insurance. One star. Offers a varied selection, including some reasonably priced frames and some not so reasonably priced designer frames. One star. Staff is friendly and attentive without being overbearing. One star. Had my glasses ready before I could get to the food court. One star. read more

I bought prescription glasses and sunglasses from them just before the Covid lockdown went in to place. The glasses weren't right, but couldn't return them because they were closed. Now, they won't honor their 30 day warranty. I would think most businesses would be willing to be flexible during this time, but not these guys. I'm out $1,000 on eyeglasses I can't wear. I suggest avoiding them. read more

Excellent experience! I love my new glasses! The exam was thorough the sales people were SMART... How refreshing! Not pushy very knowledgeable. I would highly recommend read more

I ordered my glasses at the end of February, then they closed on march 21 due to covid. I emsil their corporate ofc, called, left message, received auto reply and received no information. I realize store is closed, but why not mailed directly to my home. Thank God I have contacts to see. Horrible customer service. Not to mention you have to haggle the price down on your glasses. Who does that? Do not recommend! TARGET is a lenscrafter and they give the best price. Aren't glasses essential? Where are my glasses? It is June, no glasses, no callback, no email, not open. read more

I usually don't write a review unless I had a horrible or extraordinary experience. It was such a pleasure to work with Gina when I was in there last week. She was very helpful in helping me understand my benefits and broke down all the different options I was considering. I left a happy customer, thank you! read more

You should explain to your assistant manager that customer service should not sound like a scolding or an order or directive. When a customer does not fully understand what needs to happen it's his job to politely give direction and encourage them to come back. read more

Me and my wife went to both locations and both locations have terrible customer service. Their attitude is just rude and unwelcoming, and will act weird when they see that you are undecided. Plus they will quote you very expensive for a cheap one. Will never give them a second chance. read more

The two women in the clinic are rude ass fu*k! I apparently was disturbing them by my presence and wanting to ask questions. I was lied to by one of them that said my contacts were included with my exam. Almost $300 for just an eye exam. What a complete rip off. False advertising and the "manager" Kerry is an assh*ole. DO NOT GO HERE! read more