wow Kyle is the best sales rep @ this location. He went above and beyond for my return. Thanks for…read morebeing so attentive and helping me out when other stores didn't try to help.

Sunglass Hut is great in a pinch, when hunting for a quick pair of sunglasses prior to a trip…read more This new location is in the newly built part of U Village, right next door to Molly Moons. My first experience here was brief and positive. I was returning a pair of glasses for someone else who bought two pairs before a trip, and ultimately decided to go with the other pair. He didn't wear this pair at all, and had a receipt. It turns out Sunglass Hut has a pretty generous return policy of 90 days and a promise of easy returns. I personally hate returns and find I take very little back unless it is absolutely necessary. I find the experience can be bumpy and leave me feeling like I'm trying to prove I'm not a criminal, when what I really am (just like most of us) is a valued customer who sometimes loses their original receipt. Where do receipts end up? Maybe they go to a special heaven with lost socks, I don't know, but for this reason, returns can be traumatic. In this case, I had a receipt. I did find the whole experience to be as promised: easy and painless, saving me a trip back to the Bellevue location. if you've been in one Sunglass Hut, you've seen them all. I will say this was an easy return and nice new location with what looked to be a wide selection. Frankly, as much as many businesses talk about their friendly return policy, few (besides Nordstroms) follow through. In terms of returns, it's nice to have a smooth, friendly service experience and have a no hassle return policy prove to be the case.

What a find from the frames themselves to the folks who work there. I came in with a very pricey…read morepair of wooden frames that I needed new lenses for. Enter Nate and his super-smart, super-cool self. He knew exactly what had happened to my lenses (chlorine exposure of all things!! Who freaking knew? Umm...Nate did). So he proceeds to agree to work on my wooden frames that NO ONE ELSE will even try to do because wood breaks so easily. A week later (that's like a month ahead of normal optician's schedules), they're ready and they're NOT BROKEN and TOTALLY PERFECT. He even sits me down and tells me what to expect when wearing this new lens type. It was a Masterclass in Customer Service and Optician-ology. I can't decide if I like Nate or my frames/lenses better. Both are awesome!

Great service. More stores in US should be like this. This is the norm in Asia- same day glasses…read morepick up for in house lab. Custom clip ons. Great funky frames at a good price. Will definitely be back!

I just love all the unique and colorful frames this place carries…read more I got my last pair of frames earlier this year there. Wire frames but the over the ear part are covered in a removable, plastic cover. Sadly, my kitten got of hold of and bit one of the ends off. They were able to secure a replacement part for me immediately and had me in on the same day to fix so the thin wire wouldn't dig into the side of my head. Frame prices are extremely reasonable as well, not like other opticians who jack their frame prices up 700%. My favorite optician ever!

They don't tell you what insurance they take on their website and so you provide your insurance…read moreinformation to them in person and they wait until after the exam to let you know they don't take your insurance. So now, I owe them $400+ because I was under the impression my insurance would cover. Then made me pay $80 to do a laik consultation so they can refer me, which the lasik place they referred me is also required to and does for free so I wasted my time and money. If you want lasik, just reach out directly to the lasik place.

They are so understanding, kind, flexible, responsive, and generous! Very happy to have found them…read more Highly recommend!

The people at Oculus are truly warm, kind and knowledgeable and it's a great place to shop. Their…read moreinput and the buying experience make it a true pleasure.

Clean store, plenty of staff, yes they get busy but hey you're at U village, there are hundreds of…read morestores to burn some time at. All frames have prices marked on them, check out is quick and simple. Do your research on whether you need the blue light coating or not and make your own decision instead of just agreeing to the sales pitch blindly. Turnaround time wasn't bad, less than two weeks! Would definitely come back.

Excellent service,I was able to bring in my prescription and purchase 2 fancy glasses "Lorena in…read moretortoise shell and in exquisite light see through blue" and "Drew in red" and a third pair which became shades but I do not use very often. I loved the choices. Many. Too many to mention. However, I truly loved 4th Street Berkeley, Ca staff and the price was amazing. great I was able to get 4 pairs for under $500. It's a winner for me. So, getting back to WP in Seattle staff amazing as well. Great place to get your new pair of glasses or shades. Fun styles and best deals.

My husband and I finally got to go back here to order our glasses! We were only planning on getting…read moreone pair each, but we ended up with 3 each! I'm already planning on saving my FSA money next year for another pair. I'll admit, they're not the cheapest but you get what you pay for and in this case, you're getting high-quality and unique glasses! Brett and Trey were so nice, friendly, and helpful! Their designs are just the coolest! I can't wait to go back and order more glasses!

I stopped by in October to check out their frames and ended up choosing a pair I really liked. At…read morethe time, I had a new prescription -- which, unfortunately, turned out to be completely inaccurate. I couldn't even use the glasses. On top of that, my work hours are pretty unreasonable, which makes it hard to get to the store or schedule doctor appointments. I let them know it might be a while before I could return to the eye doctor, and they were incredibly understanding. They held onto the glasses for a few months and were patient, checking in and working around my schedule the whole time. Once I finally got the correct prescription, they had the lenses ready within 24 hours. I'm genuinely impressed by their communication and how accommodating they were throughout the entire process. Yes, the glasses are on the pricier side -- but the quality, unique styles, and top-notch customer service make it absolutely worth it. Highly recommend taking your business here.

Wonderful time. Great eye exam and glasses selection. Very happy with my experience and the glasses…read moreI found.

This is a great place for your eyes. The staff are friendly and the place is easy to get to…read moredowntown Seattle. To start, the staff are patient, especially with me, since I can't stand bright light on exams. Though I was difficult the staff went with it and didn't make me uncomfortable. The doctor was great and took the time to explain everything and was thorough. Lastly, when picking out new frames, the staff took the time to explain benefits and let me take my time and try on 15+ pairs before I made a decision. Overall, a no pressure eye place with great service. Highly recommend.

I had a great experience at Eyes on the City after several Seattle-based eye appointments that were…read morenot so stellar. The staff (looking at you, Christy!) and the doc (Dr Mendoza) were so friendly, professional, and were thorough yet speedy in their work. Already I am recommending this place to friends and colleagues. Thanks EOTC!

Incompetent and unethical business practices…read more I feel the need to warn my fellow Seattlites with less the perfect eyesight. Don't let the lovely location fool you. This shop is run by incompetence. I went in as a first time customer with high hopes but mostly because it was the closest shop listen by my insurance. I need glasses to distance and, thanks to the wonderful process of aging, also to read. Unfortunately I can't tolerate the mushroomy experience that multifocal lenses provide. I made that clear to both the doctor and the technician. They still up-sold me on "this new technology" that is going to work for me. I asked what they would do if the lenses didn't work for me. They reassure me that they would make it right. After a couple of weeks I got the glasses. I couldn't even leave the shop with them. Nothing was on focus. A different tech apologized and politely re-took the ocular measures noticing that they were wrongly measured and that, to make things worse the lens shop made a mistake as well. I waited another couple of weeks for the new lenses. Much better but still off center. I used the glasses for two weeks as they recommended and I decided that I could not deal with the fishbowl effect. For me it's mostly everything is out of focus and I have to search the sweet spot constantly. I felt noseous every day. They took the glasses in and ordered regular lenses. Once I got those back, I was expecting to get a refund for the difference. Multifocal are closer to 500 dollars and single focus are more like 200. They refused to make up for the difference. They refused to discuss it with me and referred me to a manager. I called the manager 3 time before getting a text message back say they they were busy. Finally today they emailed me refusing the refund. Wait, you are too busy to call me but you have the time to write me a long email to refuse the refund? Is this something they do on a daily basis? Do they have a template for this reply? Why is the manager so busy with these tasks? She had the time to reply to my second email and the third but she didn't have the time to call me? Do they use AI for these communications? How often do they deny refunds?! Is this pure incompetence or a business strategy? Be weary of this establishment they are more skilled at denying customers then they are at making glasses. Funny that they prefer to steal a couple hundred bucks rather then acquire a new loyal customer. If you need glasses, you'll need glasses for the rest of your life. They have the opportunity to make up for their mistakes 10 fold over the years. Especially in a city like Seattle were we love supporting local businesses. Final note, they have a very limited selection of frames and most of them are outdated and out of style. I provided my own. This is the temu of Seattle glasses shops with prices not to match their low quality and incompetence

I went here in summer 2025 for an exam and wanted to get the lenses for my glasses replaced with a…read morestronger prescription. The doctor I saw was kind and professional. Everything was done very quickly. What came next was the not so great experience I had with this business. I waited over 2 weeks to call and check in on the status of my glasses. The receptionist I spoke to was short with me and let me know if I wanted a clear status update, I would have to reach out to their optician otherwise I should wait to hear back. They didn't offer to help transfer the line to the optician or let me know when the optician was available. Another two weeks flew by with zero communication and once again, I reached out to the business and again, the receptionist was short with me. I was able to get in contact with the optician and the explanation for why my glasses weren't ready was that my frames must have gotten lost somewhere... they offered me new frames and lenses free of charge to compensate for the long wait and losing my frames. I thought the gesture was nice, but it doesn't excuse that they lost my frames that I purchased elsewhere.

Automated Calls at insane hours!…read more I have been going to Dr. Sean for eye exams for 3 years. he is great! but lately, the communication of this business is so chaotic. they would call you at random hours to ask you to schedule appointments thru out the year. The Worst experience was waken by an automated call from then at 7 am on a Saturday to ask me to reschedule while I just had my eye exam appointment with them 10 days. its a nightmare experience to have automated bot constantly calling me and asking me to schedule something that I already did, especially for an eye exam that is not urgent. what kind of fire drill is this??!!! it's frustrating that I had to block their number.

A cool shop in the heart of Old Ballard, we went in looking for cowboy boots, and were pleasantly…read moredistracted by everything else in the store. So many trendy items, accessories and fun novelties for everyone. Prices are high, but the store was bustling and the items for purchase intriguing upon every turn. Fitting rooms are also available for the multitude of clothing items available for purchase.

Oh man, love this place. AND could don't believe how kind, patient and helpful Dana and .. (Astrid…read more?) were. That kind of service is outta the past.