I used to have the great experience others did. FWIW, I've gotten my glasses here for over a decade, only going somewhere else a few times. The major reason was the EonF workers: they were always really nice, and from the moment you walked in, someone came and devoted themselves to finding just the right frames for you--they had a genuine talent for it, and they knew their stock.
But returning from 2 years in PA, I find things have shifted. Now you're given a box and told to go and pick out your own, someone will check up on you in a bit (Covid routine, maybe?). And the customer service isn't the same.
I went on a Saturday, and it was busy, as always (never affected the service gotten before). The person who helped me was nice but seemed surprised when I asked for recommendations and about the out-of-site stock. I ended up choosing a pair, mostly thanks to my husband's input, but ended up taking them back. After 4 adjustments, they still hurt and gave me headaches.
(I was also unlucky with the person I had to interact with on 2 of those adjustments: they were impatient and gave off vibes of "don't be a whiny bitch.")
I took time off to go on a weekday morning--it was quieter. Things went better. The gentleman at the counter was sympathetic and kind, took the glasses back, and gave me store credit . And although I was once again given a box, I went ahead and told the woman who came to check on me that I didn't like any of them (which was true), probably because I had no idea what looked good (also true). She looked a little surprised but asked several really pertinent questions, then whisked off to bring me 4-5 pairs to try. All of them looked pretty good, and one pair I liked and got.
But unfortunately, when I went to go pick them up, I got that same not-so-nice person. They just handed them over, didn't check the fit. (Any time I've EVER gotten glasses--including the pair I had to return--someone has sat down and gone through the usual drill of checking nose and earpieces, etc.) When I asked this person about it, I got the the same "whiny bitch" vibes and was told that they "looked" fine. Not cool. Even whiny bitches shouldn't have to make their own judgment call on whether the glasses fit as they should.
But by that time, I'd had it. I'll have my eye doc check them for me. And I won't be going back to Eyes on Fremont. Too hit-or-miss. My recommendation: If you go here, go on a weekday morning and don't hesitate to ask for personal assistance. And if you get someone unpleasant, be brave and ask for someone else. read more