I can't say enough good things about Dr. Botelho and his amazing team. From the moment I walked in, I felt like I was in caring, capable hands. I came in with an unexpected and painful eye issue, and they got me in right away without stress. Dr. Botelho was so kind and attentive. He took the time to really understand what was going on, explained everything clearly, and gave me exactly what I needed to start healing: the right prescription Ophthalmic Suspension drops and Muro 128 ointment. I felt better quickly, and honestly, I was just so relieved to be taken seriously and treated with such compassion. What really impressed me was how thoughtful he was about long-term care. He asked really specific questions to get to the root of the issue and encouraged me to come in with any concerns or questions so he could help as much as possible. He even followed up with my local doctor and helped set up the next appointment to make sure nothing slipped through the cracks. Dr. Botelho doesn't just treat you - he truly looks out for you. It's clear he loves what he does and genuinely wants the best for his patients. I'm so thankful to have found him, and I wouldn't hesitate to recommend him to anyone looking for a doctor who really cares. read more

Doctor Kory is excellent- great staff- very knowledgeable about the insurance business and how to handle the process read more

Eye 5 Optical - Great glass wearing options - Optometrists Near Me - Tukwila, Washington

Online booking system doesn't work. They will call last minute for a reschedule. Policy forcing you to pay for procedures that you don't want or need. Just there for your money, not you. read more

Extremely unprofessional. Wouldn't waste my time on this office. You would think for an optical office they would care more about people that try to be considerate but they do not. read more

Eye 5 Optical in Tukwila, WA truly show that they care for their patients. Friendly staff and Dr. Botelho has great professionalism and is just an overall kind person. I will definitely be recommending this office to anyone who happens to be in search of a good eye doctor! read more

I went to Dr. Simmons for over 20 years and stayed with Dr. Bothello when Dr. Simmons retired. I really like Dr. Bothello & think that he is a good optometrist. I never used to have any issues with this office. I am seriously thinking about finding another optometrist at this point. Some of the staff has gone way downhill. Last year I was overcharged by almost $100 for my glasses. At my recent appointment on 7.8.25, I was given incorrect information about my coverage & was overcharged by $375. I know this because I called my insurance & verified my coverage. Dr. Bothello is a preferred provider & my lenses should be covered in full. I was told by staff that adding progressive lenses would cost an additional $369, so I decided not to get the progressive lenses. My insurance verified that progressive lenses are also covered in full. It has taken days to receive a return call. I hope to get my refund for $375 very quickly & to get my sunglasses back with progressive lenses. read more

Thank you for saving my conference! I was at a conference at the Seattle Hilton and accidentally sat on my glasses. I am extremely short sighted and I had twisted the frames so badly that I thought my only option was to hold my glasses in front of my face and try to attend sessions that way...until my lenses actually fell out as well. Luckily, someone smarter than me suggested I find an optometrist in the area. Eye 5 Optical was open and cheerfully told me to come straight in. A friend helped me to an Uber (yes, I am really that helpless without glasses) and a staff member kindly came down to the carpark to guide me to their offices. Kory and her team took my mangled glasses away and returned them fixed in a few moments, then refused to take payment. I could not believe how lovely these people were, and thanks to them, I was able to finish my conference and meet all my obligations. I wish they were my local optometrists and am half tempted to move just to employ them. And yes, I now have a spare pair, carry them with me, and try to be more careful where I put my glasses....Thank you again to the team, you were wonderful! read more

100% recommend. I having been using Eye 5 Optical for over a decade. The staff is always cheerful and accommodating. The doctor is very professional and caring. This office does not disappoint. read more

I have been going here for over 10 years they are friendly, professional, and highly detailed in their work.

I've been coming to this practice for close to 20 years. Yes, that's how great it is. My visit today was every bit as wonderful as my care there has always been. The receptionist checked me in promptly upon arrival and the gal (Sandra?) who did the tests prior to seeing Dr B was friendly and efficient. I remembered her from last year and we had a quick catch up. Dr B was prompt, performed all my tests skillfully and answered all my questions. This year Alexander helped me find eyeglass frames very quickly and I was thrilled because I frequently have difficulty finding frames that look reasonable on my long narrow face. I'm not good at picking them out myself and he was able to quickly narrow down some options of what I was looking for. I wasn't rushed at all, and I was out the door in no time. If you're looking for a well run friendly conveniently located eye care professional, I encourage you to check them out. I wouldn't go anywhere else. Thank you Dr B & team!!! read more

Just had the best exam. Dr. actually listened to me and answered my questions fully. Decent selection, too! Had a hard time narrowing it down from about a dozen frames. read more

Their staff is really nice, helped adjusted my glass frame perfectly, big thanks to Sandra!!

I received a call from the Current eye Dr. and we talked through my experience / review. I will state to clear things up (I Hope) the review was based on the old Dr so I will hold any review(s) about the current Dr. and the way he will run the practice. I will say that he was willing to call me to listen to my issue(s) and talk through them. He also agreed to ship out my glasses at no cost and lowered the shipping cost for others in the future. read more

Was a first time patient at Eye 5 last week and couldn't be more pleased. Their level of service and care is absolutely the best I've ever experienced. And the patience, interest and further probing in to a problem I am having with one of my eyes (following an injury) was astonishing. Oh and they have a lot of nice frames too :) If Yelp had a sixth start I'd give it to them read more

1st time to visit this place I have nothing but positive reviews they were all professional and explained what they were doing. Would definitely refer my family and friends here. They have Saturday appointments too!!! read more

Dreadful customer service. Front desk was not interested in helping us with our emergency situation. Very disappointed and I will make sure everyone we know are aware of their lack of customer service read more

I had a wonderful experience as a first time patient at Eye 5 Optical. The office is spacious, bright and clean. The staff are professional, kind, and genuinely enjoy what they do. Fabiola was kind, friendly and took very detailed notes about my concerns. Dr. Botelho was very thorough with his exam. During the part of the exam where he had me look through the lenses and compare two choices, I asked him many times to let me have another look at the lens choices, and he was very patient. He was completely focused during the appointment and I never felt rushed. Dr. Botelho also asked specific questions about how I use my glasses, including what types of activities I do while wearing glasses and whether or not I noticed certain issues that can occur. Overall a great doctor. Optometrist Sandra helped me pick out new frames and she has great style sense. She quickly found exactly what I needed in terms of style and color, and gave a clear explanation of the types of lenses available. Highly recommend! read more

The service was nice, staff and the doc is really nice. After my eye exam I ordered my contacts for a year's worth, but when I came back they only found one of my contacts. As soon as I was planning to head back, they found it. So I went back and got it. Whatever people make mistakes The only thing is that their hours don't work for me. Sun-mon they're closed, weekdays they close at 4pm (I don't get home till 6) and Saturday they're open from 9am to 1pm. So it's really inconvenient for me to pick up my contacts because Saturday's I'm usually busy. But overall the staff are really nice read more

Doctor was great, has newer equipment. Scheduling an appointment was easy and fast. Very engaging doctor. They send exam reminders too. Great staff. read more

I am a new patient to Eye 5 Optical. I had a wonderful experience on my first visit. From the very first phone call to make my appointment, the entire staff has been very informative while providing amazing customer service. Dr. Simmons is great! He keeps you aware of what is coming next every step of the way. He has a humorous side which is a huge plus! If you are looking for a caring Optometrist, Dr. Simmons is your best choice! I look forward to being a long term patient. read more

Dr. James Simmons is one of the most respectful, knowledgeable, and kindest Doctor I have ever met. He is humble, amazing to speak with, and provides clear explanations along with his excellent care. He is the only eye doctor I would ever see for the rest of my life if I had the choice. I've seen him for over 15 years now read more

I don't write reviews as often as I should. I rely on reviews in everything I do so I actually feel guilty LOL. Also I can't believe it's taken me this long to write a review about Eye 5 Optical. My husband and I have been going there for decades seeing Dr. James Simmons. I can't rave enough about him and his clinic. He's super professional and yet personable and funny. He cares a lot and remembers even personal things about you as a patient. I thoroughly love visiting him once a year. I've had excellent sight so far but sometimes I wish I had more reasons to go see him LOL. We always have excellent visits and lots of good laughs. My husband hasn't been as lucky as me with his eyes and He always received the best care possible. His clinic is always very clean and efficient. He's prompt and never late with his appointments. His staff has been among the best I've seen in any place. They are always very polite and great to work with and know what they're doing. If you are looking for an excellent eye doctor, I'd whole heartedly recommend his clinic. I give them million stars if I could! read more

Dr Simmons and his staff are the best! They are very personable, and have a great eyeglass selection. Give 'em a try!

Their office provides excellent customer service and immediately puts their patients at ease. Very nice to work with! Simply the best!

I am like a lot of people and want to save money but when it comes to my eyes I stopped going to the warehouse stores. I was tired of the loud obnoxious people that also go to these warehouse stores. Sure they are cheep but that should have no bearing when it comes to your eyes. I never got the level of service like I do at Eye 5 Optical. At the warehouse stores I feel they did not have enough products that my eyes require. I had an issue on contacts. I used to use a big name brand but those bothered my eyes. They were not able to suggest another brand that they carry that were comfortable for my eyes. Dr Simmons is attentive to your needs and his staff is very friendly and helpful. The office is clean and comfortable. As in my contact issue above, Dr Simmons was able to direct me to another set of contacts based on my issues that he listen to me explain. read more

This was my first visit. Dr Simmons was great and made the ease of the exam go by fast. From beginning to end the staff was wonderful. Thanks for the laughs! read more

By far the best vision provider I've ever been to. Dr. Simmons and his staff are extremely friendly, funny and helpful. I'll be going to Dr. Simmons as long as he is in practice. I highly recommend him and refer everyone I know to him. read more

I found Eye 5 on Yelp so I HAD to spread the word! I received a top notch eye exam, the Dr & staff are GREAT! I love my glasses (I needed 3 pairs)! I highly recommend!!! read more

I have been going to Eye Five Optical since 1997. They don't accept my absolutely awful insurance (few providers do), but there's no way anyone but Dr. Simmons or a qualified MD is ever touching my eyes. Dr. Simmons is a hoot, the staff is amazing. Could NOT recommend them more highly. read more

The office is nice, the doctor is smart and was very friendly. BUT the assistants, they did not seem trained and as a health care professional you should not have acrylic nails on. The assistant who did the contact len try on with me had acrylic nails. Everyone knows bacteria, nail polish and dirt get traps underneath the acrylic nails and she was trying to teach me how to put the contacts on with her nasty fake nails...not a good impression for a new patient. I would give it zero stars but I gave it one the doctor was excellent his staff on the other hand no! read more

Doctor is very knowledgeable and personable, took the time to answer my questions. Office staff is helpful. Great experience!