Wonderful experience as a first time client at this location. Had been a long time client on the…read moreeast coast and pleased with the experience. The team at this WA location elevated the bar. Perfect combination of professionalism, personal engagement and detailed information about my insurance benefits, next steps and expectations. The physician was impressive - as a life long wearer of 'lenses' it's one of the few times I've felt informed after an appointment. I've already suggested my husband schedule his appointment for services here!

Our family had our eyes checked here at different times and we all had the same thoughts, while the…read moredoctors were great, we couldn't say the same with all the front of house staff, some were helpful and friendly but not all. Also felt that they were a bit unorganized, you need wait even if you are on time for your appointment.

Went here to get lenses for a pair of frames I already had…read more I asked the optician if it was possible to add nose pads on the frames, she just stared at me and shook her head. She almost looked annoyed to do her job?? I was kind of taken aback by her attitude. The optician proceeded to say "you have no bridge at all" in a rude manner almost insulting my looks. The doctor owners, the father and daughter duo, must train their staff better to be more culturally sensitive when working with Southeast Asian patients and not insult our racial features. Is the Optician racist? This was the only takeaway I had walking away from this experience. Not to mention the awkward front desk situation. They have two front desk people, when you are talking to one, the other front desk person just stare at you the whole time. I felt so insulted and racially profiled that I asked my husband to call and cancel my lenses with them. Also, how are lenses $240 after insurance?!!! On glasses USA you can get at least three pairs including lenses for that price.

I have server dry eyes. Dr Jenson has really helped me through all the pain and anguish that goes…read morewith having dry eyes. He is knowledgeable, very ethical and very kind. Your eyes couldn't be in better hands with Dr Jenson.

So professional and easy to get the process completed. This is the place to go for LASIK in the…read moreWestern Washington area. The staff is so nice and supportive. They gave me reasonable goals and how I would feel after the procedure. They also provide all the drops and post op strategies to make the process as comfortable as possible. I highly recommend a consult to see if you're a candidate for this procedure. This was my second LASIK procedure after my first procedure 25 years ago and after a week and a half, I am already seeing distance perfectly again. Thanks guys.

Highly recommend - was an excellent experience. The team was very knowledgeable, kind & always kept…read moreme in the loop. The doctor was confident & competent, explaining every step. Everything they told me (symptoms, duration etc.) was true. I woke up from my nap after the surgery & could already see. No pain. Life changing.

I went in to have an annual exam as part of my driver's license requirement. After going through…read moreall the tests, they refused to offer a prescription and said i was surgical and would not sign off on state driver's license form... While I respect keeping dangerous people off the road, they refused to offer a prescription to meet the requirements. After meeting with the surgical team, i was told a prescription would be fine as I did meet and pass the states requirement, but a prescription would be helpful for my vision until such time surgery is scheduled and repairs my vision. I then went back to Coal Creek Family Vision, scheduled an appointment for prescription the next day... They refused to see me at my scheduled time as they were reviewing my information. I was then told a different Doctor would be taking over... it has now been about a month and no communication from them, but they did bill me and my insurance... I would not recommend them and found the manner in which they handled a sensitive matter at a stressful time to be less than desirable.

As a first-time contact lens wearer, the idea of transitioning from glasses felt pretty…read moreintimidating, however, my experience at Coal Creek Family Vision completely turned that around. What I once feared has now become one of the best and most enjoyable experiences I've had. Lisa and Kenny were incredibly patient and supportive, taking their time to teach me how to properly insert and remove my lenses, answer all my questions, and even dispelling some of the common myths I believed about wearing contacts. Their encouragement really helped build my confidence. From the moment I walked in, it was clear this team goes the extra mile to make every patient feel welcomed and cared for. Dr. Kimberly Pandiangan was especially thoughtful during my exam--she was attentive, kind, and truly made me feel like the most important person in the building. What a fantastic team they have here! I'll definitely be referring my family and friends to this location from now on.

The people at Oculus are truly warm, kind and knowledgeable and it's a great place to shop. Their…read moreinput and the buying experience make it a true pleasure.

Oculus Eyewear is the best location for eye exam, contact lens exam and other vision services in…read moreSeattle. Dr. Woener is a very caring, patient and interactive person. He is keen on interacting with patients and knowing how we feel about our vision or spectacles needs. The experience transformed a mundane vision exam into a casual and comfortable conversation. He pertains his professionalism and a precise vision exam. He understands the variation of contact lens. I am so happy that I was given free colour lens to see which colours I liked. I am very happy with Dr. Woener's efficiency and consideration. Jess is kind and thoughtful. I like to chat with her. She answers your emails very quickly. She helped me with the lens for my frames yesterday. She explained in details and responded honestly. The shop is bright, comfortable and convenient. Oculus is highly recommended.

I always look forward to picking out new frames with Donna and Kaylie. They are honest about what…read morelooks good on me and what doesn't, and they are very knowledgeable with all of their products. I don't wear contacts, so investing in high quality frames and lenses is a priority for me. When I compare glasses from other retailers with my glasses from Riverside Optical (formerly Eyes on the Landing), the difference is clear. If you're looking for high quality - unique glasses, great customer service, and a local family business to support, I highly suggest you go to Riverside Optical in Renton. To Donna and Kaylie: You both are awesome! I'll see you next year!

WOW. Since moving…read moreto Seattle 2 months ago, I've been extremely fortunate to find some great local businesses (many through Yelp). Although this place wasn't a Yelp discovery, it's far and away THE BEST find of all since my move here. First impressions: incredibly up-to-date, plentiful selection of frames; beautiful, light, roomy store layout; and the most knowledgeable, personable, genuinely helpful staff I've ever encountered in an optometrist's office. This place is heavy on attention to detail - from the display of frames to signage to the beverage offerings for patients to the spotless, modern restroom to the exam itself. The moment you approach from the outside, it's obvious that nothing has been overlooked in the layouts or displays. Abundant natural light makes the place absolutely ideal to try on frames, and the staff honestly knows all of their products inside and out. This is the Apple Store of optometry. Dr. Lawson is simultaneously warm, engaging, professional, fun, erudite, practical, empathetic, thorough, and sentient of patient needs. Donna and Christian were completely focused on taking care of every aspect of my first visit. Christian was not just versed on the vast frame collection, he had a natural eye for suggesting which frames would look just right on me. Had I been left unattended, I would have spent 30 minutes narrowing down to the 2 perfect frames he produced for me in less than 5. Donna spent a great deal of time ensuring my paperwork for my vision insurance was exactly as I needed it, and did so while making me feel like a long-time neighbor who'd stopped in to borrow a cup of flour. From the greeting-sans-pressure on entrance through the huge smile on my face as I left, seamless interactions with all of the staff demonstrated impeccable team service all around. Getting an eye exam and contact lens fitting felt more like a spa appointment. Hit the mall for get-what-you-pay-for, quickly processed, mediocre optical errands. Eyes on the Landing is for those of us who seriously care about our vision, want to spend the time to examine every option available today, and be well cared for by a staff who cater to our kind. I've been to more optometry boutiques, stores, mall locations, kiosks, and offices than I care to admit, but for the first time ever, I feel as if I've ARRIVED. If I ever leave Seattle, I will fly here just to get my exams, contacts, and glasses. Period.

08/27/24 Update:…read more We've been back about 3-4x now since my 1st review and I've noticed a huge difference in customer service! My son has been coming every week for his contact lens training and they even know him by his 1st name now. The front desk personnel are friendly and accommodating and Dr. Wong is amazing as usual. She's very warm and great with kids! As long as customer service continues to be good like what we've been experiencing the past month, I highly recommend this place for your eye care needs! Location is great as well, lots of restaurants close by.

I've been working with Dr. Wong for many years and so far it's been great. She is soft spoken and…read moreseems to always take care of me. In the past they had different staff and my experience once wasn't the most pleasant but overall this is a great place. The office is clean and the staff are nice, I've been working with Shanna lately and it's been smooth. There is parking and the building is on the main floor to the left. You do have to ring a doorbell to be let in. Feels more secure. Thank you.

LensCrafters Westfield Southcenter Mall Tukwila WA. While this storefront appears beautiful, I…read morewouldn't recommend anyone to visit this location. In addition I will continue to share my experience here when anyone brings up local optometrist/glasses stores. I visited this location April 15 2025 for an eye exam, specifically to order contacts. The eye exam visit was decent (wait times, interactions standard) While not particularly warm and welcoming. First thing they asked me to do was to take out my current contacts. I went through the entire appt and conversations without being able to see anyone's faces. The exam was complete and I went to pay an additional money owed for co pay as well as additional box of contacts. They have to be ordered due to my prescription level and it's always taken 1-2 wks. 4 weeks later - May 2025, I kept checking my mailbox for my new contacts and they hadn't arrived. I called LensCrafters and was placed on hold for over 10 minutes. 6 weeks later - End of May 2025, I call back and reach an employee who casually states "your contact order for the brand you chose doesn't come in your prescription". I asked why nobody has called me to inform me my order never went through. "I don't know but you can come in and ask". Wow. So... 6 weeks and no order was ever placed? I've been wearing the same prescription in my preferred brand for years. 6 weeks and they didn't even call me to let me know? I paid in advance. 8 weeks later, June 20 2025 I went back in to LensCrafters. Apparently everyone goes to lunch at the same time so i had to wait until 2pm when they re-opened. I asked again why nobody has called me to inform me my order never went through. Or to come in to try samples. 8+ weeks later and I still don't have 2 boxes of contacts that I paid for in April. I told my MIL about this incident in general without stating the business name. Her reply? "It wasn't LensCrafters in the mall, was it? I've been waiting 4 weeks for my glasses and can't get an update from them." Ha

I had an eye examine on 2/27/26. I was charged $39.00, I called Aetna and was told no co-payment…read moreand that I was charged $39.00 for a Retinal Screening. I never requested a Retinal Screening and making the eye exam appointment I was NOT told there would be a charge of $39.00 and when I got there no communication regarding the Retinal Screening. If I would have know ahead of time there would be a charge, I would have not gone to Lens Crafters and any eye exam that I have had for 60 years I never had to pay for a Retinal Screening that I never approved. Poor communication and poor customer service. I will NEVER GO BACK TO LENS CRAFTERS again OR recommend this company

Dr. Heitmeyer is just wonderful. He prescribed me new prescriptions and It's nice to be able to…read moresee In such clarity. I love their optical since they carry high end collections. I figured if I'm gonna be wearing them Most of the time, might as well look good in it! Sad they discontinued the Tiffany Collection so I guess gotta start a new one. #gucci #eyewear #fashion

The eye exam was pleasant, then comes the time to get glasses. I made it simple, told the lady…read moreexactly what frame and color I wanted, gave her my insurance card, and what does she do? Not run my insurance, and give me a quote on a post it note for $800. I went today to a different place and purchased the same glasses, plus readers, for $200 less.

I had a chance to meet these folks during what can only be termed as a contact crisis - I left my…read moreleft contacts at home 4 hours before an international trip. I stopped in here after they opened on a Saturday and they were Ready and willing to help out a stranger in need! They had samples of the lenses I wear and gave me enough for our trip. An incredibly kind and generous gift to what will only be a more weary traveler as the day goes on. They were friendly, kind, understanding and very helpful. I also took a look around the shop while they were checking for the contacts, and not only did they have a great selection of glasses, but they also had an area where the kids could sit and draw. That's a major plus for anybody who needs contacts and happens to have children... Those Venn diagrams cross big-time! You should check this place out if you're in the area. Helping me during a totally self-made crisis was going above and beyond, and as such I suspect when they're helping you out, they'll do a great job too!

This is hands down the best place in Renton for eye care. A wide variety of glasses and the doctors…read moreare very caring and helpful.