These guys are great! Over the years I have had three distinct interactions with the fellows at Desco in Olympia. Two involved television /speakers installations. The techs sent to our home were organized and efficient as well as being highly knowledgeable and professional. My last interaction with Desco was several days ago. I was calling Desco to sort out a technical issue which was beyond my expertise. I was fortunate that Dick Tappenden answered the phone. In a matter of minutes Dick was able to sort out the issue (sight unseen!) thereby restoring the audio and video connections to the large screen Sony television we had purchased from Desco several years earlier. I highly recommend Desco for your A/V needs. read more

Desco tech Greg did an awesome job in diagnosing our Samsung TV problem and provided a work-around to allow us to access all our previous TV channels (until Samsung can replace its One Connect Box). Greg was prompt, thorough, informative and friendly -- truly an asset to your company. We are most appreciative. read more

We were helped by Marino for hours to buy a sound system. He never pushed us to buy. He was patient. He answered questions on the phone about installation. And invited us to call anytime for more help. This business models old fashioned customer service I haven't seen in years. We will never go anywhere else for electronics. read more

Cleaned my receiver and gave me a price on what it would be worth if I ever wanted to sell it.Knowledgeable and friendly staff.Great show room featuring tv's and stereo equipment.Also bought some quality speaker wire which was worth every penny.So,before you think about ditching your stereo equipment give this outfit a try.$100 deposit will go towards evaluation and repairs. Good deal. read more

Our primary TV, a Sony, kicked the bucket prematurely. It's not surprising considering how many hours a day it was on. I spent hours on the internet trying to understand the problem Desco is an official Sony service center. After a long chat with the service guy, we decided a new TV was a better choice in the long run. Desco seems targeted to those wanting high end home theater experience. Lots of video and sound options are there. None the less, a very knowledgeable sales guy showed us options for our basic home TV use. There was a top Sony available and on sale so we bought it. Great image and sound. Other stores might price lower but our experience is should there be a problem, you are s.o.l. read more

I've been a customer of Desco for over 20 years now. Not only do they match Best Buy pricing, but unlike Best Buy their after sales support is unmatched. My previous Sony Tv lost its sound last week, and possibly repairing wasn't worth the cost. Like pretty well all service businesses they are understaffed and told me that even though the new TV was in stock it could be two weeks till they could deliver and set up. A shout out to Marino, my sales person. At 10:30 this morning he and a helper delivered and set up my new TV. With Desco, you are dealing with highly knowledgeable sales staff, and fantastic after sales support and repair services. They are the best. . read more

Unprofessional- no follow up. Stopped by the store. Asked about Mantle Mount to hang a TV over mantle and some sound system. Marino scheduled to come out to take a look... He did. Came out and looked at it Gave me the usual that it takes so long to order stuff bla bla - and he will go work up a quote for me...and will send it over. It's been 1 week. No word from him. I ordered the Mountie Mount on line - shipped the next day and arrival was within 5 days. read more

Desco was everything we hoped it would be. Top flight installers and a world class programmer. Customer service was beyond refute. Our equipment was actually lower than most advertised on Amazon. Outstanding! Highly recommend! read more

I just had them a Sonos home theater in my house, and I love it!! There's no wires on the mounted tv, the new Sony blu-ray player has apps like Pandora, and the sub has DEEP bass. I would give them 5 stars for the amazing installation, but I had to bump one down because the customer service could improve. I'm no tech savvy person. I don't understand a lot with electronics. But it was unnecessary when the guy that did the estimate raised his voice at me. I quickly told him, and he apologized. I'll still continue service with them when when needed. read more

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This is the place to go for all your AV needs. The techs are super knowledgeable and the products are top of the line. I went in today looking to upgrade my turntable, and the tech I spoke to was extremely friendly and could answer all of questions. He walked me through the features of each turntable and their differences. By the end of my 45min-1hr visit not only felt like I had been led to the right product, I had learned a considerable amount. In addition, they carry a small but impressive selection of records that is refreshed weekly. Please give these guys your business, they really deserve it. read more

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The customer service from these guys are great! Although I ended up not needing a visit from them as they were able to guide me through the problem over the phone and even looked in their records to see if the previous home owner had purchased the ceiling speakers from them. They pointed me in the right direction and off I went! Any future installs will be from them. I live in Longview and they will commute down here! read more

Had to stop lurking just to put in a good word for Desco - I can't believe nobody's said so here yet, but this place is a real find. If you remember the days of more or less independent audio and video stores (before the Buy Mores took over) there were some awesome shops staffed by folks that knew what they were talking about, and would happily help you. They worked there because they had a passion for the gear, not because it was the only job they could get. and it showed. Desco is one of these places. I don't know what their books look like, but I'm sure the big box competition has hurt their business, and that's a shame. When I was ready to get a big-ass tv, yeah I shopped around. They met the best price I could find, and I got home delivery and set up (they hauled away their mess!) for 60 bucks. Maybe could have got it cheaper from some on-line store but then I'm stuck hooking everything up, getting rid of a mountain of packing material, and calling Anyzone.com customer service if something's missing or wrong. Plus, a sizable purchase like this, I'd rather fund the local economy than some corporate balance sheet. Profits and taxes both stay where I live. That's worth a lot to me, and the service these nice folks provide is a real treat. Do yourself a favor the next time you're splurging on some home entertainment goodie: consider giving the home team a chance. If another business is going to go under in this market, which would you rather lose - the locally owned one under its third generation of ownership, or yet another big box? You'll be glad you did! read more

We have been supporting DESCO for over 10 years. The products and customer service are unrivaled. The price for a tv was comparable to Amazon, and what you get for a little extra is installation and customization from an expert team upon delivery. They will help you optimize the product you're purchasing by making sure it fits your needs and your space. Jeff, owner and manager, possesses exceptional customer service skills and is knowledgeable about their range of products. No pressure sales, which we appreciate. And, install team, Ben & Austin, are top notch. Couldn't have asked for a more competent install team. Thanks to the entire DESCO team for being our home theatre gurus. read more

Best TV repair option. They are friendly and helpful and more than willing to give advice over the phone.

I went to Desco and talked to Marino about Klipsch Forte speakers. He answered every question I had and said they would be a big upgrade from my current ones. I bought them but it was going to be 4-6 weeks to get them. He offered me the floor models with ten hours on them with the same guarantee and original boxes. I got them home and they are all that he said and more! A great old style audio video store! read more

I bought a TV elsewhere and it died a year later. I called to see about a repair and they walked me through the most likely scenarios and that it wouldn't be worth repairing. I got better customer support from them before I even purchased anything than I had from the original store. I bought a TV there shortly thereafter and the whole experience was great. read more

I went to Desco today July 24, 2017 for not an audio or tv repair but for a instrument cluster off of my Buick. The circuit board had some resistor that become unsoldered and they were able to repair the circuit board. Instead of paying Buick around 700 to fix it they were able to repair it for around 50. Thank you for being more than TV's, radios, and other AV electronic repairs. I will go back again for sure. Instead of paying for the repair I took it home and tested it and work perfectly. Yes they are sending me a bill. Thank you all again and Brad Fisher was wonderful to work with. read more

Pathetic customer service from the front desk. I sought a refund for a very small purchase valued around $100.00. They had to write a check for my refund. Yes, that's right... A CHECK. I won't go into details here, but these folks are just plan rude. I entered their store and like I said, I made a small purchase (presumably because I have no money). Rude rude rude nasty people. Not to be trusted with your hard earned money. read more

I have only glowing things to say about Desco. I worked primarily with Dustin who helped with the purchase and install of a TV, wall mount and multi-room Sonos and Control 4 system. From purchase through install he was amazing and promptly got back to all my questions. All of the workers who came out and did the actual install of our multi-room project were great as well. When I had problems after the install because of an electrical issue with our house, Dustin again quickly got back to me and was able to walk me through how to fix it over the phone, however prior to doing so offered to come out if need be and gave me his personal cell to call if I wasn't able to reach him at work to fix the issue prior to the weekend. Desco gets a solid 5 stars. I will purchase all my AV equipment through them from now on. read more

If you need any assistance with electronics, and live in Thurston County, don't hesitate to call upon Desco Electronics. I recently moved to Olympia and needed to mount my TV above the fire place. After an initial phone consult, Jason came by and met me in person to see what I actually needed. He was professional and courteous and incredibly informative. He told me exactly what I needed (no up-selling). We agreed upon a plan, and he promptly emailed me an estimate. We scheduled the install, and Justin and Lenny promptly arrived at our house, and with shoes off, they installed my tv. They hid the wires using molding that matched our walls, and it looks fabulous. There is no question that Desco makes the customer the priority and I am grateful to have stumbled upon them. I will no doubt use them again. read more

Awesome store. I'm somewhat tech savvy, but buying audio equipment is really tricky. These guys know all the ins and outs and get you just what you need. There's a good range of products price wise, and the prices are fair. I bought my equipment from Jeffery who is extremely knowledgeable and a no BS salesman, which I appreciate. read more

Best place for all your electronic needs for both home and business. The service techs are super knowledgeable and always on time. Doing business local is a real plus. read more

I just used Desco on another move, and--again--the service was superb. Marino Amico came out to my new home and checked everything out, and then had his custom team put in a frame for the articulating arm and get my whole system set up. The last thing you need during a move is to have to mess around with your AV system. He called to make sure I was happy with the install. I assured him that I was very happy. They're not the cheapest, but they are the best around. read more

I am constantly switching out components in my home theater system and have recently gotten back into vinyl. I have brought a few things in for service, including turntables to have the cartridges installed and set up. Brad has always taken really good care of me and kept me informed about the status of my repairs. Rates are very reasonable and I've never had a problem with any of the work they've done. Highly recommended. read more

Bummed out! They seemed to be helpful when selling/recommending products, but provide no help when equipment is faulty after the sale. Said my only option was to deal with the manufacturer. I bought from them specifically because they are local and expected they would support after the sale. Should have bought from Costco. Lesson learned. read more

Almost two years after installation, the Control4 system is still not working and Desco continues to fumble trying to fix it. Right now I can't even set my security alarm after having Desco out this week to fix the first install. My entire entertainment system won't work and we are having friends over tonight. Now while on hold the Desco phone system keeps disconnecting me after 5 minutes of holding. What a screwed up company. read more

Absolutely perfect buying experience...top-notch and professional throughout the whole process! Please read my review if you are considering any new home theater equipment...! It's now been a few weeks and I could not be more pleased with the products I purchased and audio installation from the guys at Desco! Now if only other we do business with could emulate this level of professionalism. Around the first of the year I stopped by Best Buy to inquire about a new wall mounted TV, BluRay, and integration with my existing Bose LifeStyle home surround sound system. After :20 minutes of not listening to me or asking any questions not geared to selling something I was given an illegible (the guy couldn't write to save his life) check list of options that in summary delivered the message "here is what's on sale and for $150.00 we will come to your house and tell you what you should do with it".....I actually left frustrated and knowing i would not so much as buy another DVD from BestBuy....corporate best practice to a tee! Okay so after the best buy experience I stopped in and met Mike at Desco..!! And right after saying hello...."So what are you looking for" and 10 other great questions about where the system would be and our typical use...and get this he then offers to buzz over to my place in a couple days and confirm he has a clear sense of the right components to recommend for our room and lighting....oh yes at no cost and before i even committed to buy from Desco! After his visit he offers some tips, a recommendation for an electrician to prep the locations, and suggestions for the right wall mounts to buy ahead of time from Amazon to make the job more professional incorporating my existing Bose system! Yup, that's right, he didn't need to take every single piece of the deal by up charging for mounting brackets or the electrician, rather he "consulted" to get the job where I wanted it with an eye towards not taking advantage of me.....Amazing! Then it got better in that I received by e-mail a few days later a recommended solution based on our conversations, costs and potential installation expectations. "Rob, give me a call if we can be of further assistance." Damn straight you can be of further assistance, I'll take it, lets set an install date! A couple weeks later right at 9:00 AM as committed, John Gribben, Lenny Halverson and Juston Saunders arrive and proceed to install and configure the whole solution perfectly. Great guys, very professional and very competent....they know their business! After the are all wrapped up they then proceed to tune the new television program the remotes and provide me with a operational overview. It was perfect! So thank you Desco! Thanks to the team, from first impressions to the thank you for my business email sent by Mike, this was a perfect purchase experience. I can hardly wait to build our next house...I'll be talking to Mike and his team while we are framing the place to ensure the Desco Pro's are advising from the beginning! With appreciation, Rob Rob McDermott 206-954-2929 read more

I'll echo Brett's comments. In these days of commodity shopping, it is difficult to find a place where all the staff knows what they're talking about, can service what they sell and are articulate, friendly, helpful and passionate about their products. Desco is one of the last independent sources and we're lucky to have them. Your business keeps them in business. read more