Even with all the online process to set up rental, and paying in advance, it was STILL a huge hassle.
The gate code is impossible to remember, it is so lengthy. So there is an option to use their app on your phone to "unlock all gates and doors." It's almost easier to get out of your car to punch in the gate code. You have to use the code to EXIT as well, no automatic gate. "We are all just prisoners here, of our own device...."
Then we come to the storage building. While the app says you can "use it to unlock all gates and doors," it only works on the gate. It would be much easier and cooler if you could actually use the app for everything.
The disappointing and frustrating portion of my experience was that the code to enter the hallway (automatically generated with my online rental) was WRONG. So I drove back to the entrance to ask the staff to help me. Locked, dark, no way to find a person to help. It's 10:30 in the morning, totally business hours. No one in the office.
I search for the office number, call it. You can leave a message for the property manager so I left a message with my number, said I was in the facility with my things to store, and I needed the code today. A truck was rented, people! It's not free!
Went home, tried to find info in my email, on the website, on the app. Called the National office for help. Gave me the same code. "No, tried that, it doesn't work." After a long time on hold, returned with a second code. I said I'd go back later to try, as I had gone to work.
The code worked on a DIFFERENT entry door, but not the one to the space I was assigned. Called National again, went through the whole explanation, the whole being put on hold indefinitely, standing in the hot sun by the building, waiting. The associate comes back with a "list of codes from her supervisor" that they want me to "try." I stand there on the asphalt, with the associate on the phone, trying code after code ~ finally the sixth one actually works.
They get two stars because the lock was there on my door, the space was not filthy, the lightbulb worked, and the grounds themselves were also spic and span. Just frustrated because what I actually was looking for was accessibility!
By the way, you can't go early morning and you can't go evenings. Restrictive hours, even with all the locks and codes. That's a hardship at times, I wish that could be adjusted. At least ONE late night or early morning available. read more
