Their staff is friendly and welcoming in the office and they always answer the phone quickly. The…read morestorage space is clean and easy to access no matter the time of day. Sometimes I'll have trouble with the gate but there is an after hours phome number you can call and theyll make sure you can get in. I've always had a good experience interacting with them.

I have had maintenance and repares done at FCI for a number of years now and service and attension…read moreto detales has been supperb. Thank you, Allan and Al. David B . Meek

They're doing a great job. They've been working quickly and efficiently, making sure everything can…read morebe moved at once while protecting furniture and items

This is our second time working with this moving company 5/2024 and 4/2026. The movers are…read morerespectful and they work efficiently. Our furniture and white sofa still look good. I highly recommend them for your moving needs!

What a breath of fresh air. After the HORRENDOUS treatment and (lack of) service by PODS in the…read moreTacoma, WA area, I cancelled the PODS delivery and called UNITS (after reading the GREAT reviews of UNITS and AWFUL reviews of PODS) I went to the Units website and ordered four containers to be delivered tomorrow. I then placed a call to schedule the delivery which was answered by a LIVE person who had just seen my online request. He said "it sounds like you need the container ASAP so if you would like two of them delivered this afternoon we can do that and deliver the other two the following day". And they ACTUALLY followed through on their promise. They were kind, respectful, honest and prompt. I HIGHLY RECOMMEND UNITS located in Kent, WA.

This place is very clean and the staff is very helpful and nice. I have had my unit for 2 years and…read morethere's never been an issue. The fact that they provide a truck to move your stuff is another great service they offer. I recommend this place to anyone looking for a reasonable priced storage unit.

This is a great company to work with. We've hired them twice, once to pack our house before our…read moreremodel, and again when we moved back to the house from an apartment. They are super professional, they bring boxes for extra items, and they work quickly and efficiently. During our recent move back to the house, I was trying to get everything packed before they came, and failed. They swooped in and packed up the rest of our stuff like it was nothing. Then then moved everything into our beautiful new remodel with not a scuff on the wall. I would definitely call them again although I hope we never move again! Oh yeah and NOTHING BROKE. Nothing.

They helped us on two days back to back with two locations on a short notice. Great job - thanks…read moreguys

I rented a unit at 1st Ave Storage for close to 20 years, and management used to be great there (I…read morebelieve Emmet(?) was the longtime manager there, but he left a few years ago). I just recently moved out, as things have gotten shadier and shadier around there. The security/safety around the building has become questionable, especially with the RV camp out back. With that said--the worst part, frankly, is the owner. Charlie is his name, and he basically refused the pro-rated refund that 3 people working at his facility ALL said I would receive. I did a speedy move out April 16, as the manager there told me I could get the pro-rated refund if I cleared my unit out asap, rather than wait until end of month. Great! Sadly, I never received the refund, and even thought the 3 different employees told me I should get it--Charlie apparently refused to follow through, telling his manager "we don't pro-rate". But... all 3 of your employees told me you do...!? When I asked to have Charlie call me directly, I was told Charlie said: "I don't talk to customers directly." I explained I would warn people on Yelp if Charlie doesn't bother calling me back, and his reply (through his employee, since he doesn't talk to customers): Fine, post on Yelp. Additionally, when I rented a U-Haul from them, the gas tank was not even filled. Apparently owner Charlie keeps just a quarter tank in there, claiming it's due to the RV camp stealing gas. But... he will penalize truck renters if they don't return the truck at exactly the maybe kinda quarter-ish level the tank had. Makes it real hard for truck renters to fill up ONLY the amount they use. Hmmm... SO... Be warned. Charlie the owner does not follow through, and frankly does not step up when he should. I moved to another storage facility that provided better rates in a more convenient location... and a safer location. I didn't realize perhaps the best benefit to moving: not supporting a shady owner. I'm giving 2 stars rather than 1 because of the years of good service I had when previous management was great, the place was more secure, and shady business practices didn't impact me. I guess owner Charlie's integrity was lost in parallel with the decline of the community around there :-\ Buyer beware--think twice before using 1st Ave Storage.

Kim who helped me get my U-Haul was very accommodating. I hope to have people work customer service…read morejust like her. She had me in and then out the door quickly. Storage facility could be much nicer other than that GREAT SERVICE.

Movers were awesome! Careful and efficient, I would definitely recommend and use again.read more

Alex and the boyz worked super hard! Packed my truck to the gills! Everything was perfect, stuff…read moreloaded safely and wrapped up nice! Would recommend there service!

We have had a unit for over 3 years. Something is always broken here. Door handle, bay door exit,…read moreentrance... something. The building gives you a false sense of security because it's an enclosed building but it's not managed or watched. We actually had our unit broken into a couple years ago. They followed someone in and tore the top wiring and broke into several units. Last month we were told rent went from $675 to almost $900. I hate to give negative reviews but this is not a good place to keep anything you care about.

If you ever have a question, believe that you will NEVER be able to reach anyone. I have never…read moreseen anyone at the front desk, the office is always locked, and no one has ever returned a call. They often close early which has really ruined at least one move for me where I showed up with a uhaul truck with a load to move in and found they had I guess decided just to close up an hour early. But you better believe if your rent is a couple hours late you'll get texts, voicemails, and messages regarding an important matter. The front gate has been non-operational since I ordered my unit, which means anyone can walk into the loading bay. Fortunately my unit is not on the first floor or else I'd be very concerned. Oh and the bathrooms are all locked, so pray to all that is holy you never have to pee while you're there because again... no one will answer your calls. Considering what I pay every month for like 10 square feet of space, it's not really worth the hassle, except it would be more of a hassle to move all of my stuff again considering I'm only keeping it there for a few months. I'm sure there are better options out there.

So happy we picked GG for our local move from a city apartment to a larger space in the suburbs. We…read morehad never used professional movers before, always just did it ourselves, but did not regret hiring these guys and it is 1000% worth it. Viktor, Quintin, and Josue were super professional and easy to work with throughout the entire process - from the initial price quote, dropping off the moving boxes and tape and packing paper, to arriving the day of on time and handling all of our boxes and furniture with utmost care. Not a single thing was broken or damaged. They even dismantled all our large furniture and rebuilt it the other side for us. Everything was brought to the correct room in the new place and they even laid down carpet covers to keep our new place super clean while they worked. Would 1000% recommend these guys for your next local move and it was definitely worth every penny.

Everything has gone wonderfully. Moving is stressful. I'm glad I chose Gentle Giant. Shane T…read more and Rachel W. provided guidance and increased my awarness of available options. Viktor and Artem arrived at my home and gave my belongings the loving care which is essential to Peace of Mind. Save yourself the stress of moving and just start with Gentle Giant.