I spent 2 days trying to get a simple unit, I even did direct withdrawals. First day was an hour,…read moresecond day I get a call that I need to go back. No big deal I do, to find out none of the paperwork was completed and the cherry on top was the lock on the unit doesn't work. They tried to upsell to a larger unit- was this on purpose?? I already paid for premium so that I didn't have to use the elevator since some reviews say they weren't always functional. Bad business!

Friendly staff and clean place. Got what I needed for a great price. Definitely glad I went with…read morethis place!

The new manager decided to raise up my storage 25% each when I was told they were only allowed to…read moreraise at 10% now he is making it difficult for me financially I went in to talk to her about you didn't get a raise last year personally not my problem, but they didn't do it last year but now raise it up to make last year it was really really rude to me and option pay the rent increase or terminate and move my stuff I hope this manager does not last much longer. She is very rude.

A great friendly secure place to get a storage unit. Quick service and there a few available units…read morethat I could pick from. I feel super lucky finding this spot. It's also near the airport and less expensive than the other airport locations. I'm really happy with this storage property.

The new managers here are very nice. They have been working here for two years now and have greatly…read moreimproved the quality of this business. They are nice and go out of there way to help customers even when they are closed, if you are respectful to them they will help you to the very extent that they can.

This business is run my an older couple. The guy runs the operations and his wife runs the office…read more The guy will take care of you. He will charge your battery if needed (if you're storing a car) and pickup or drop you at the airport. Good work. The wife, on the other hand will tell you lies and not return your phone calls and ignore your emails and continue charging you after move out and when she finally agrees to refund your money she will do it when she feels damn good and ready. "I only process refunds on Fridays." It's f|%@#ng bull shit...

What a breath of fresh air. After the HORRENDOUS treatment and (lack of) service by PODS in the…read moreTacoma, WA area, I cancelled the PODS delivery and called UNITS (after reading the GREAT reviews of UNITS and AWFUL reviews of PODS) I went to the Units website and ordered four containers to be delivered tomorrow. I then placed a call to schedule the delivery which was answered by a LIVE person who had just seen my online request. He said "it sounds like you need the container ASAP so if you would like two of them delivered this afternoon we can do that and deliver the other two the following day". And they ACTUALLY followed through on their promise. They were kind, respectful, honest and prompt. I HIGHLY RECOMMEND UNITS located in Kent, WA.

This place is very clean and the staff is very helpful and nice. I have had my unit for 2 years and…read morethere's never been an issue. The fact that they provide a truck to move your stuff is another great service they offer. I recommend this place to anyone looking for a reasonable priced storage unit.

Latasha has been an amazing help in getting set up with the appropriate sized unit, helping set up…read moreautopay and answering questions about my account. We dropped our vehicle off on a Sunday and everything was ready to go and exactly as explained. I appreciate great customer service and Latasha provided it every step of the way with a very kind and patient attitude.

I rented a unit under standard terms and standard price. E.G. no temporary discount or move-in…read morespecial. After 2 months, they sent a notice that the price was going up by 85%. This was a total bait and switch and this type of business practice should not be allowed.

Zero stars should be an option…read more Facilities look nice and staff may seem friendly, but management is terrible. Stay away from StorQuest Storage. Prices increase frequently (sometimes every 3-4 months), and what is promised verbally is later changed or denied. Once you're in, the rules shift and the customer has no real support. Billing is a major concern: auto-pay charges can be inconsistent, additional fees (including insurance) may appear even if you already have coverage, and refunds are extremely difficult to obtain. I have also seen multiple reports from other customers about belongings being auctioned after short delays in payment, even after years of renting. Do not rely on verbal agreements. Document everything. Consider other options.

At one point, my family and I were renting up to five rooms at StorQuest (5890 S 129th St, Seattle,…read moreWA 98178, which is actually within Tukwila city limits). Each customer I encountered whenever I was on the premises complained about bait-and-switch promotional tactics and guest services -- specifically, requiring a renter's driver's license in exchange for borrowing a cart, then leaving and locking the office for unspecified periods of time, forcing a renter to wait for the license, and pushing him off schedule for the rest of his day. Having rented from the company for about four years between 2021 and 2025, wherever I can, I share my own terrible experiences with the company's opportunistic behavior, shameless abandonment of good-faith business practices, and creative accounting. As many online reviews show, the company and its parent William Warren are unethical, have been for a long time, and are quite comfortable with it. Do yourself a favor and skip national storage companies altogether, and go with a Mom-and-Pop if you can still find one.

Great experience all around with this company. I would hi recommend them to anyone looking for…read morestorage in the area.

From the owner: 24-hour Access Great Customer Service…read more Digital Video Surveillance Online Bill Pay Drive-up Access Gated & Fenced Covered Parking Conveniently Located Locally Owned and Operated

Staff here is great, we got a good deal, and the place is nice and clean throughout. Security seems…read morepretty good, but we've only been here a few months

Expect your rent to be raised consistently and for a hefty amount (ours went up 50% the first year…read morethen another $50 a month the next). They do not honor web-posted prices (my unit is being advertised at $54/mo but they are charging me $80/mo). They do not return phone calls. The chat is useless as all they do is pass your information to the location so they can call you back (which they won't). Zero interest in customer satisfaction - 1000% interest in profit. UPDATE: got somebody to call me back to tell me why the website price is lower than what I'm paying. She said the "website price is to lure new customers and they will get a rate increase to match what I'm paying in six months." I mentioned that the website doesn't state any of this and she says they don't have to. Well, there you go.... buyer beware!

It's fine. A space to store your garbage…read more Be prepared for the bait-and-switch. Your rates will start low and immediately start increasing every few months. That's how these places operate. If you're aware of that, you'll be fine here. Nice space for the most part, new building and climate controlled.

BEWARE: QUARTERLY LEASE INCREASES. I moved my storage until from Ballard to this facility in June…read more The starting lease was very reasonable for a 7.5 x 10 unit - $110/month. My first month even received a 50% discount. By October my lease had increased by 35% to $148 without notice. I called their corporate office to see if this was a billing error, it was not. They reprice their spaces every 3 months. This was not disclosed when I signed the agreement. I would not have spent the time and money to move an existing unit to a new one knowing the price would change 4x a year. It's absurd.