Installed My hitch…read more Pulled my trailer with my lights blinking randomly and came to the conclusion they weren't wired right. Brought it back and 2nd time, they got it right.

Great customer service. Was in and out in a jiffy. I will use this facility again if I ever need to…read morerent a truck and I am in the Tacoma area.

BEWARE! They will take your credit card and charge it and then go dark when you are waiting for the…read moredump truck! I called them to reserve a dump truck and they agreed to charge $175 plus $40 to deliver at 9am and pick up at 4pm on April 15th. The truck never arrived and they did not return my phone calls. My credit card was charged $235.43. If they do not reverse this charge I will contact the BBB and Wa State attorney Generals office monday morning. DO NOT USE THESE SCAMMERS!!

Needed a truck in a pinch. They came through with flying colors. Won't give 5 stars to anyone,…read more Sorry! But I am going to rent from them again.

Arrived to rent a 15' box truck, but didn't think to make a reservation in advance. Krystal was so…read morehelpful - she went into her computer and located one for me at a location not too far away. GREAT customer service and support, even though we couldn't rent from this location.

Don't go here worst place ever I swear to God yall regret it last time I did rent a u haul here and…read morepurchased a road side insurance and when I call them to use it when I got stuck in the side of the road they charged me with for calling a road side what a ripped even calling a costumer service worst of worst

First of all, I would like to say thank you to the store manager Darrell. If you want a no hassle…read moretrailer rental, this is the place to go. I called before I came to check availability and Darrell was very knowledgeable and provided me with all the information I needed to select the correct equipment. After my arrival to the store it literally took about 10 minutes to get to the point where my equipment was ready to drive off. Lastly, I returned the trailer only to find that a pin was missing. Not only did Darrell not charge me. He allowed me to go home and see if I could find it, I did not, I called back, and Darrell said that I didn't have to worry about it. He didn't charge me. It's little things like that that make the big difference for me. You could go to other places, but I guarantee it wouldn't be this convenient and I guarantee you're not gonna meet another Darrell..

Every time I have a project, not sure what instruments to use. The staff is knowledgeable and gives…read moreme the right tool for the right job. The pricing is more than fair and I saved a lot doing it myself.

Be very careful to review the final charges if you rent from this Budget location. I was…read moreincorrectly charged for refueling, and even when I provided documentation that the truck was returned refueled, they still refused to fully correct the bill. I was quoted an estimated total of $43.07 for a local truck rental, but after returning the truck I was charged $93.34. The charge included 24 miles and 2 gallons of gas, despite only driving 22 miles and returning the truck fueled above the full marker. When I presented my drop-off photos and fuel transaction, instead of simply correcting the bill, they offered a partial correction. They refused to remove the 2-gallon fuel charge and acted like they were doing me a favor only partially overcharging me. If you rent here document everything and do not assume that they will correct the bill willingly.

They are amazing. Easy to work with! They have helped a lot with my business and their trucks…read more Recommend them to everyone always.

They never send the receipt for equipment rental. I called probably 5 times and texted the guy…read morenamed Chris numerous time. Everything he would say "I will get it to you today" but he never did. After two months, he no longer answer my phone or reply to my text. And we still don't have the receipt. Not the right way to do business.

ZERO stars. STAY AWAY!! Dig it by hand if you have to!!…read more I Rented a bobcat from here and these criminals decided to steal my credit card info and use it at Walmart and other places. Walmart of all places!!! If you're gonna steal my info at least use it for something awesome. I know for fact it was them because it was the first and only time I used this specific credit card. After finding out my info was stolen I get a call from a random number who told me his car was stolen and my credit card information along with the information of 10-15 others was inside the vehicle when police found it. I contacted the other people on the paper and imagine that, everyone of those people had rented a bobcat from this place. Was told detectives were following up on all the recovered info, but financial crimes like these get limited investigative investment. Apparently the dude that was caught in the stolen car had worked at bobcat or had connections there. This place should be out of business and they should all be locked behind bars.

My partner and I were met with absolutely unnecessary advice and attitude from the front desk…read moreattendant when we came in for a service. Along with that there was a small misbehaved dog loose in the office and it smelled terrible! I was fine with the dog at first when it was just barking at us but what crossed the line is when it lunged and bit my partners leg as we left. That is totally unacceptable and I hope it is addressed before someone else has a poor experience like I did.

We have had a storage unit here for several years. We use autopay, but their system glitches often…read more They will send an email stating that you have 10 days to pay or else...They also flag your account so that your code won't open the gate. So frustrating when it's supposed to be automatic. They also don't reply to emails, so you have to go in during office hours.

This truck driver almost ran me over twice refusing to pull over after he chipped my windshield…read morebad. When we caught up to him, thinking he didn't notice, only thing he gave me was a shoulder shrug and swerved around me again to flee the scene. Will be contacting his company next, to see how they react

One of these trucks ran me off the road.Be cautious around these trucks.I was appalled.I don't know…read morewhat kind of drivers they are hiring but machines like that should not be getting used to push people off the road.

We needed a motorcycle trailer for our mini excavator to haul somewhere. Perfect! The downtown one…read morewas out. This is also a great second and not far. Folk are nice here

I researched for weeks before deciding on this location for storage. There were 2 main reasons I…read morechose this facility, as there were 3 other locations closer to my home. The first was that they had 24/7 access. It says right on the outside of the building - no question about it. They also let me know upon registering that as long as I used my card, there was 24/7 access. Perfect! The other reason I chose them was they said they had great security, you need a card to enter and the unit would have 24/7 camera monitoring. I moved the majority of my stuff in and went back 1 week later with the rest to find the lock had been forcibly cut off and the unit opened. I called the office to let them know my unit had been broken into. They didn't seem surprised and when I asked about the security, they told me that the cameras weren't actually aimed AT my unit, so there was nothing they could do. They said I could drive over to their office (a few miles away) to get a new lock though. They also said they would add a camera so they could keep an eye on my unit. (Which they never did) I got the new lock, then went back about a week later to check on my unit to make sure it hadn't been broken into again. At that visit, I found the front doors had been completely ripped off the tracks and anyone could just walk in and out of the units. Still no camera. It took about a week to fix the doors. Each time I had gone to the unit, there were sketchy people hanging around inside and outside the units, a few times I was even approached by these people, they asked if I wanted to purchase bicycles, etc. I felt unsafe as a female going to the unit alone and had to wait for my boyfriend to go with me, which left evenings as he worked weekends and I worked during the week days. A few months later, I needed to put some items into my unit. I had to wait until he was off work, which was no big deal since they were open 24 hours, 7 days a week. It happened to be a Sunday afternoon and just as we pulled in, it started to rain on my items in the back of my truck. I ran inside to open the garage door and was met by a very rude employee telling me that I was unable to access my unit because they were closing in 15 minutes. I said wait.. you're open 24 hours! He said no, we close at 5 on Sundays now and 7 during the week. I never received any notice of this.. I told him that I had 3 things to put into my unit, would take 5 minutes and it had just started to rain. He refused to let me, even though now at this point, I still had 10 minutes before they closed. He said he wanted to leave on time and refused to open the garage door. By now, my boyfriend had come in to see why I wasn't opening the door. I told him and he tried to get the guy to open the door, but he still refused. We ended up having to take the stuff all the way home in the rain. I snapped a picture of the outside of the building where it stated in 2 foot tall lettering OPEN 24/7 and then called their office. They said that they now close early unless I wanted to pay an additional fee for the 24/7 access. I made numerous calls to try to talk to a regional manager, only to be transferred to voicemail each time. I talked to the store manager once, but he sounded so high that it was difficult to have any sort of conversation with him. I asked for his supervisor and was transferred to voicemail yet again. Needless to say, I immediately started looking for a new facility and have since moved my stuff out. I would definitely NOT recommend this place and if I could give it negative stars, I would.