Public Storage offered, as an inducement to sign up, the 2nd month free…read more After I signed up, before moving anything, I requested a larger space (10 x 30) at a higher rate & subsequently moved all my stuff in. Nothing was said about the special deal not being available for the larger space. After I was billed for the 2nd month rent - called & disputed due to promise of 2nd month free & was told that the special only applied to "new" customers. I explained I was a new customer because I never moved anything into the smaller unit (10' x 20'). Public Storage referred me to "corporate" customer service which was not helpful. They have refused to honor the inducement of 2nd month free. Get any promises in writing BEFORE you move all your stuff in.

Why one star? Extremely shady business model. I was there around 5 months when my $108 per month…read morestirage was jacked up to $158 with no notification, no reason, nothing. If you're able to get ahold of anyone to talk with (good luck, there's nobody around ever) they won't know why. I finally got ahold of someone who could tell me why after much effort and run around. I was told the rent is based on "market analysis"; some vague formula involving how much demand there is, market fluctuations, moon phases and a bunch of other lies that boiled down to them knowing moving your stored items is such a hassle that you'll just cave and stay. Any of these 5 star ratings are bots or payed for. Anytime the ratings are only 5 stars or 1 star, beware. The only redeeming quality is the units on Stoll Rd. in Olympia WA are kept clean.

We loved everything about this storage facility. Firstly the staff - D.J. was always a pleasure to…read morework with and he provided us with substantial help along the way. The facility itself was always clean, easy to access and seemed very secure. We parked a camper van outside and some belongings in an interior unit. All great!

We have been using Trosper Self Storage since April 2025 with extremely positive interactions and…read moreresults. DJ is probably one of the nicest and helpful employee we have come across since moving here. He is competent and bends over backwards to answer questions or assist. Always busy, you can see he takes great pride in keeping the grounds and space immaculate.... they scored big bringing this wonderful person to this facility. We adore him! Thanks DJ!

Excellent service from the staff especially Carrie. I would use this storage facility again if…read moreneeded. I would also recommend this facility for anyone looking for storage.

Best storage unit I ever got nice staff ever. Clean units and facilities. Best customer service and…read morethey are pulight to people

This property manager is the worst. She is lazy and doesn't take care of things. I continuously…read morehave to escalate to corporate that she won't fix rotting wood that has allowed my items to be exposed to weather. Her solution is to go through insurance. Do not store anything that means anything to you here. She doesn't care about you. She wants money and to be lazy.

I rented a small 5x5 unit at Black Lake. My belongings were there for over a year…read more The property is well kept for as big as this Public Storage is. All my calls were returned in a timely fashion. My property seemed to stay dry and pest free. I am glad I got my stuff and will miss them at Black Lake Public Storage.

Kerri is one of the friendliest and kindest people I've ever met! Her customer service is top notch!read more

I have never had any issues with the facility and the staff is top notch. Definitely secure, unlike…read moreother facilities in the area. Rates are good again unlike other facilities. The rates others are charging it would be cheaper to rent a house.

I received another notice of rate increase to $150 effective March 2026, which is %154 increase…read morefrom my starting rent of $59 in May 2024. Office said they were unable to negotiate rent and referred me to their corporate headquarters. I cannot recommend Armor Storage and I will be moving my things to a competitor.

Short-term Yes; Long-term NO!…read more They focus primarily on scoring that new rental customer but hike rates exponentially on the long-term LOYAL customers. This forced us on to another Location (locally owned) that values customers over turnover.

Matt is awesome. He answered all my questions and gave me a tour of the property. Everything about…read moresigning up online was straightforward.

I have rented space from this facility two different times, and have been completely happy with the…read morefacility and the personnel. This time around, I needed a short term storage. Happily, I found out there were no long term contracts. When I called to ask what I needed to do for move-out, it was so easy. Just empty, leave it unlocked, and inform the office. I cleaned it out the same day/evening, and before I even left the parking lot, they were in doing a final cleaning. Johnnie on the Spot! Really efficient. When I called the office the next morning, they had already me removed from the system so I would not incur another monthly charge. Everyone was helpful and friendly. If I rent storage again, I will rent from this facility.