Cleanliness is something I look in a business such as this one. The staff is genuinely friendly and…read morehelpful. Julie, the manager, is exceptionally helpful and very knowledgeable. The other factor was the specials they had going on. I moved all my stuff from one on Yelm Highway to here. Check them out and you won't be disappointed. I highly recommend them.

Made reservation online and came with my truck to unload the truck. lady at desktop rudely told me…read morethat not going to rent me any storage unit. I felt offended and left even non argued with her. Never ever will use this storage anymore even though I paid them a lot of money last year. Rude and unprofessional staff.

I signed up for the two months half off and moved in August 26th…read more Went through junk mail and found I was being charged late fee for missing Septembers payment. Went in as soon as I realized and was charged late fee and full amount. Went to close my account and they require me to pay the full month of October as well. be sure to save all paperwork and have clear communication on due dates. Their policy says 30 day move out notice, but they do not prorate move outs. When signing up make sure they have text /call set up otherwise communication goes straight to junk mail And they will not call even if number is on file.

Great. Very clean, well maintained, affordable, great access hours (06:00-22:00), easy loading…read morearea, carts for moving all of your stuff, a clean bathroom to use if ya need it, affordable pricing (they also have move in specials). I've got zero complaints. This place has it going on. Very highly recommend. Lots of sizes and options. A+. Good job Lacey Self Storage.

The front desk service has always been pleasant. This place is a great deal with free locks and…read more24/7 access via secured gate.

Just moved out of my unit. Found two spiders, but that's normal since im on the bottom floor…read moreoutside. I'll still visit this place since I got a bigger unit and am happy for the quality and timely service of this place. I highly recommend this place for storage!

I was looking for some specific storage needs and the staff was amazing. A special call-out to Max…read morefor going beyond the role and helping me locate the perfect unit for my needs. Max is very professional, customer focused and professional. I hope each of you can have the opportunity to work with Max as he will help make your moving / storing tasks manageable with success! Phil

Extremely rat infested. Beware. Your stuff will have rat feces and urine on it. Not only rat…read moreinfested but unit price will continuously go up. Mine unit increased twice in a year over $100 bucks.

Worst experience ever. Didn't even have them take over my facility for a month before they booked…read morehiked up my price by $50! Then they tacked on a $65 late fee. Previous owner allowed for rent to be paid by the 10th and only charged $10 of your were late! Called customer service and never got a call back. Emailed them, never got an email back. They just want you to pay on the app and stay quiet.

I have used this place before and the rates suited me, but it was a short term thing ( 2 months)…read more It seemed OK, since it was fairly new. I did it again a year later and signed up for some promotion, that was a first month free thing. The 2nd month was 38.00. Then the 3rd month it was raised to 54. by the 5th month, they sent a email saying in 30 days, the price would be 98. 98 for a 5x5 space?? crazy. Raising the price like that in such a short period of time is predatory and greed. I talked to the person working their, they were new, just like everyone else I dealt with before. I stated my complaint and asked to speak to a manager, but they would not give out there phone # or name, someone called me 5 days later, I returned the call and explained my issue on a VM. They never did answer a call, it always went into voicemail. No correction on the price and now I am moving my stuff before I get gouged on a 5x5 price for 98.00. The person who I spoke to at the location is no longer there either. Must be a high turnover job and a lousy place to work. The last 2 visits, the gate was open, before you used your code. I noticed the roof was leaking now, carts are dirty and its hit or miss on getting one. Going there on weekends is not a good idea. People claim a cart and hang onto them. The hallways are very narrow, if a person is sorting and working in their unit, there is no way to pass and good luck on winding through the maze if that happens and you need to get to your unit.

We needed a pickup for a home renovation project, and Lacey Express Storage was the closest U-Haul…read morelocation. Everyone I spoke with was cooperative, friendly and helpful. The truck was ready when I arrived, and the check in process was fast and easy. The nearly new Chevy pickup we rented was not very clean, but drove well and did what we needed. (I left the truck cleaner than when we got it). When we returned the truck, they said that the fuel level was 'a hair below where it was when you got it' despite the fact that I had taken pains to leave it at the same level or a wee bit higher. However, when I called them they were quick to reverse that charge. Overall, it was not an impressive experience, but I will certainly use them again in the future.

We had a reservation for a uhaul. We were there a few minutes after the scheduled time. There was…read morealready someone else there waiting. A sign on the door said they went to the bank (this was 2pm on a Saturday) and would be back shortly. One hour went by. Two customers came and went. We waited. We had friends who planned to help load and unload the uhaul. They waited. We called the number on the door, it just rang then went to a dead line. Granted, something unforseen could have happened. But if not, this is a horrible way to conduct a business. I would give negative stars if possible. ---- Here AGAIN for a reservation (second chances and all...). No one is here. Don't waste your time or money with this business.

Staff is great, and the place is clean, well-lit, and my unit was easy to access but OMG will they…read moreever raise the price on you! I can't afford this year's 40% increase and am going to have to leave and find something more affordable...and they charge existing renters more than new ones.

Dottie truly made my move there magnificent. She was very reliable and trustworthy. She helped a…read morecurrent customer and this was one of the reasons that made me move there. They offer trucks and equipment there to easily move around. Another aspect is that they give you military discount and that's a plus in my book. Thanks a million again, Dottie. People like you are the kind that make any business great.

We needed strong movers to help us at our Annual Rummage Sale because we're seniors and can only do…read moreso much! Trina helped set up the logistics while Keith, Chuck, and Colby worked incredibly hard moving many hefty items. Hats off to OM&S!! Can't recommend them enough.

These guys, Richard & Jonny arrived on time and were done in 2 hours. I will recommend them to…read moreeveryone