10/10 experience! the staff was so helpful and caring about my packaging needs. I cannot thank them…read moreenough. I will definitely come back!!!

I've used Great Pacific for all of my packaging needs for years now. They have an excellent…read moreselection, are happy to provide examples and help you find what works. They will deliver or make it available to easily pickup. They are always the best price, too, so we are always happy with GPP.

We have been renting a unit here for a year now. We have had trouble with the autopay THREE times…read moreand have had to go in again and again for it to be fixed. The employees working there said they are under some new management company,but each time assured us the problem was fixed. We just went in again today and there is a big red lock on the door. We called the corporate number where a woman assured us that we are fully paid and was going to have someone call us immediately. No one will return our phone calls. Our next call will be to the Better Business Bureau. If you are looking for a storage company we strongly suggest looking for a different location.

This has to have been the best storage facilities I've ever used. I was having issues last year…read morewhen it came to my military retirement and finding adequate storage for my belongs. The mother and daughter than run this business helped me out with an issue. My vehicle for the most part. I had an emergency to go home before my ETS and I was using my vehicle as my home for my last month and well they helped my dearly. As I flew home for a week and flew back to pick my vehicle up. I couldn't thank the mother enough and I just wanted to say thank you once again. Military friendly!

Around midnight the night before my boyfriend and I moved his best friend completely bailed on us…read moreto help us with out move. We already had the u-haul reserved and we had no idea what to do. I started googling "moving app" and bellhops was the first to pop up. OMG. LIFESAVERS. They were immediately in contact with me, and told me it was going to be tough on such late notice but they were there working hard to find someone. It was stressful, but they called me an hour before the time scheduled and said they had 2 guys for me! The price is well worth it and these people really know what they are doing. Our big studio took about 2 hours to load into the small uhaul and about 45 mins to unload at our new place. They moved all of the big furniture and didn't leave a scratch on anything! I have recommended this service to all my friends and co workers because it is more than worth it! Thanks for finding me great movers in less than 24 hrs and being so professional and letting me pay with a card/tip on the card also! Great great service!

Terrible communication. I almost changed my mind about them, but then was contacted by a…read more"supervisor" who was very responsive before the move. The originating move from Texas was fine. The trucker turned out to be a complete liar, which we learned when so much of our stuff was waterlogged. Good thing the movers at our final destination (Washington state) took video of water pouring into the truck in the rain. During the move into our new place I tried to get hold of Bellhop via phone (AI assistant- super annoying, didn't result in a call for 5-6 hours) and text. They completely dropped the ball. By a miracle, our stuff arrived in ok shape, even though the boxes were soaked. I only filed a claim for an expensive linen lampshade, even though we did end up with some scratches on the furniture. Just got back the claim result: they are offering me ONE DOLLAR AND TWENTY CENTS. My annoyance and disgust with this company is very, very high. Awful.

I was just in the store last week and several times over the last few weeks. I was super pleased…read morewith Tom and Nick. I went in the first time for a bunch of boxes, tape, plastic wrap, and a mattress bag. Tom was just fantastic. He helped me load the Jeep and was just a great person. He was really nice to chat with. Nick has been there many years and was there the last time I moved. I think he is awesome too! Both of these guys are great. Super helpful, kind, and welcoming.

Absolutely fraudulent, sketchy and rude. We rented a U-Haul from these jokers. The amount on the…read morecontract was not what my wife agreed to on the app. Then, they attempted to overcharge us by 40 miles. I wish we'd taken a picture of the odometer when we left because it was not what they claimed the initial mileage was. The 1 star reviews get it right. The reviews describing incredible rudeness get it right. If you still insist on dealing with these con artists, document EVERYTHING. If you don't, you'll get scammed.

The staff is customer oriented and have been very helpful. I worked in customer service for 9 years…read morebefore i retired and i recognize good customer service and that is what i get from them every time. I appreciate your staff. Please dont ever loose that.

One star for the clean space. Deducted 4 stars for the following. After being told this location…read moreaccepts packages as well as advertising it then signing up for a unit, they then say they do not. I was spoken to in an exceptionally rude manner when picking up my package. And told they were going to take it back to UPS. I don't understand why this person would be so rude to who could potentially be a great customer. I was with my last storage for over 10 years and no issues ever. I moved cross county which is why I left my last storage unit and to be spoke to so poorly! Shame on this person who poorly represents this potential great space. Urban Storage needs to rethink who they let be the face of their company!

So my experience is only renting trucks, not storage. I got a truck rental online the night before…read morebecause from past experience I know budget per mile rates are way cheaper than uhaul. They called that morning to confirm when I'd come get the truck, informed me of their hours (my pick up time was close to closing), and told me when to avoid to not have to wait long. I went to get the truck and had no paperwork hassles, they didn't even push the optional insurance because my car insurance (State Farm) covers it. I was quickly on my way with my truck. So far I was very happy with their service. The truck itself was in good condition for the mileage and worked fine. So I return it, check my credit card a few days later and my bill was high and no receipt ever sent. I called them and they over billed my mileage (good thing I had an odometer pic). They claimed the form was hard to read (it was) and I saw a refund a few days later. Still I'm suspicious given the number of reviews claiming they were over billed. And still I'd probably use them again because they're all bad! Just remember to take photos of the fuel receipt, odometer, and vehicle condition to protect yourself - I do this every time I rent a car or truck.

I'm not sure how excited anyone can get about a moving truck.... but we had solid service and no…read moreissues with our trucks (we rented here 3 separate times). We recently did a move from the east aide of Cascades to the West. This is hands down the best place we found going east of Seattle, unless you want/need to drive all the way to Yakima or Spokane.

Chuck is the best! Very kind, patient, professional, respectful and friendly. He also gave me good…read moreadvice about best practices to avoid lengthy deposit returns, so I followed their advice for my proration, and appreciated them taking the time to help me with this. Also, I felt like my items were safe in storage, the facility was always clean. I used them from the end of February to April (checked out April 26, 2022). I love this place, I'd use them again, and Chuck is one of my favorite people. Sara A.

I only recently started using urban storage. today when I was there the office manager stated that…read moreI could only be there 20min. I said that I don't remember signing anything that said that I could only be there 20min at a time, and he pointed at me and said yes I'll show you and then said that I couldn't have food or drink in my unit because he saw a bottle of water that I brought with me. I told him that I would have to go over the agreement again and asked him to not point at me that I didnt want any trouble he was overly aggressive and said he didn't point at me and said I don't know what I'm talking about. I was there aboit 45min according to him and I was searching for a tracking numbe from the post office that I lost. I went to get a copy of my lease and he wouldnt answer the door. one star and maybe I'll change this review later

So quickly after I posted the last review, the owner reached out to me and apologized for what…read morehappened. It was a really nice gesture and he did assure me that they have higher standards of service and that they will be working to make things right. He adjusted the cost of the move, which my boyfriend was happy about. I also used the $6 walnut stain pen from amazon and was able to fix (hide) most of the marks on edges of the bed, and make the scuff on the nightstand less noticeable. Moved to Tacoma and boyfriend booked this company. Only needed to move a bedroom set but needed disassembled and reassembled (to fit thru doors). Condo is a bit of an inconvenience in this regard. Company was prompt and courteous, and I was ready to be super happy with them but I was disappointed that out of two night stands and a bed with storage (Queen, 6 drawers) and mattress: mattress cover was stained with grease in one spot (the mattress was wrapped?!), large scuff on one nightstand, smaller scuff on the other. Several marks on the drawers. I booked to avoid the hassle of doing this myself. When I initially bought the furniture a lot of it came from the store unwrapped so I thought movers would have a similar level of care (what's the diff? In particular the nightstands came originally without any covering so I expected them to travel without incidence). It was mostly a waste of $600. I will add I did not seek any thing from the company and maybe they would offer something. I purchased a $6 walnut stain pen from amazon so hopefully that hel

I was quoting for 3men and truck at 228$ per hour + 1 hours (228$) of travel fee. I call them three…read moretimes prior to make sure there is no other fee that will surprise me at the end. I spoke to Jason and Steve who is the owner of the company. They ensure me that the quote is accurate and no other tax or fee will be added. They told me not to worry and everything will be straight forward and smooth transaction. Obviously not happening after the crew finish the work. The crew start working at 9am and finish at 12:10am and then call the office for the final charge. The move is from Storage to unload at residential home. I thought it would be easy and smooth transaction. Just labors and truck. Nothing complicate. The branch manager call for the total of 1235$ which combine all fee that is not even in the quote. I believe this is a Shady and scandalous way of doing business. I should believed some other bad review on yelps and Google. At the end they lower the price to 1081$. The calculation that I got from my calculation is 3hours and 10 Mins + 1 hour of travel fee = $950. I didn't use any of packing material. I only use the labors+truck. This actuall pisses me off. I just paid them 1081$ just to get it over with. The only good thing about this transaction is Erick and his crews are very curtious and polite. They work fast. I have another loading coming in from out of state. I think I better use any other company. They promised me of 10% discount. You have to be crazy to use them again. This service and totally experienced is not worth 1081$. Be very careful with this company. You better of finding some other local company. This company is a joke. Save yourself time and headache by looking else where.

I had the best customer experience here due to Boots…read more Due to a change of plans, we needed a U-Haul last minute to move our items to our new apartment. I was able to easily reserve one the same day on U-Haul's self-service website. Boots helped me check in and he was the friendliest customer associate I had encountered in a while. He checked me in quickly and I was able to take my U-Haul to go move. Dropping off my U-Haul was also a painless procedure, because Boots took care of everything for me. If I ever need a U-Haul again, I will definitely be coming back to this specific store - since I had a great time working with Boots.

I've had to rent trucks for the past three weekends but this time I needed one closer to downtown…read more I did not even know this location existed until two days ago. It was the quickest and easiest check in that I have had. And the most knowledgeable and pleasant. Our rep was super helpful, kind and even went above and beyond our expectations. I can't say enough because it was such smooth transaction from start to finish. I've already told friends about how great this location is.

When I made the reservation with the central reservation received my confirmation that i could pick…read moreup the truck at 8, went to pick up the truck and the place did not open til 9 and then was told that I had to return the truck by 2, strange as I reserved the truck for the day.

Guy at counter is really not good a customer service and just ignores the phone ringing in front of…read morehim.