Latasha has been an amazing help in getting set up with the appropriate sized unit, helping set up autopay and answering questions about my account. We dropped our vehicle off on a Sunday and everything was ready to go and exactly as explained. I appreciate great customer service and Latasha provided it every step of the way with a very kind and patient attitude. read more

I rented a unit under standard terms and standard price. E.G. no temporary discount or move-in special. After 2 months, they sent a notice that the price was going up by 85%. This was a total bait and switch and this type of business practice should not be allowed. read more

Thanks. Robin was awesome. She helped me with finding the best deal by calling other locations.

We cannot wait to have time to move our storage. On-site folks are fine, but: 1. PS service is terrible (phone system, online, etc.) Standard automated trash. 2. PS website and new app obscure fees 3. This location has terrible hours and rates 4. Rent raising pretty much any chance they get The only reason we're not gone already is having busy lives. read more

Dont go here better off at other local options. Double check if promo applies before you pay. Tricky sales tactics and refunds take a month to be completed . Not all of the money will be refunded. Check for leaks, if you do decide to move in . read more

My vehicle was broken into and STOLEN off of this property after only a month of storage. The facility waited over 24 hours to notify me that my car had been stolen, and only because I called THEM (due to fraudulent activity on some of my accounts). They are completely non-remorseful and are unwilling to take any amount of responsibility - despite it being a locked, gated facility with cameras. Extremely negligent company. read more

DO NOT RENT HERE! I have rented a unit from here for over 2 years and I have never experienced such unacceptable conditions for a storage unit. The power in my INDOOR unit has been out for close to a year and there is no way to even see into my unit. I went to the office to ask about it because I needed to go through some of my items and they gave me a small flashlight to use and said they were having "electrical problems and it would be fixed soon". That was in August of last year. I've come back several times since then and it's still out. I've gone several times when the gate is wide open, when I was under the impression it was a SECURED storage facility. Why do I even have a code if the security keypads don't work? I'd like my personal items to be secured not just open to anyone off the street. On top of the horrible conditions, the price is outrageous, they get you in on a special rate and then raise it by $10 every single year. I'm paying an exorbitant amount for a storage unit that isn't secure and has no electricity. I've tried to contact public storage by email and received no response, I've called the office and have received no response. If you have any common sense, don't rent here, they'll eventually screw you over. I'm taking my business elsewhere. read more

Visiting today at 11 AM, August 8, 2023. The lady at the front was impressively polite and helpful.

Without notice or warning, my rental unit cost increased $30 per month. That's over a 30% increase in the cost. And of course I'm stuck paying it because I've already moved the stuff in. What a fn racket. read more

Raina and her staff are outstanding. the online contracting was painless and app performed when I needed. I like the extensive security measures taken by the business. read more

Clean unit with easy access. Right off the freeway and you use an app to open the gate. Simple! AlsoTony was really a pleasure this afternoon. He was professional and helpful. Kudos to him! read more

We recently rented a unit from this location. Amber helped us and she was the most pleasant, friendly and helpful person to work with. The check in went smooth and Amber was all smiles throughout the entire process. PS should have employees like Amber at all their properties. Thank you Amber!!! read more

This place is the most unsafe and people on front desk they lie 1.- they said we check the locks every day which is a lie 2.- we have cameras 24 hours on and not just that we have someone behind the screen check in 24 hours a day that's another lie 3.- from September 4th to September 11 the main gate was broken and they didn't fix it was open wide to the burglars 24 hour and that is true I went back on September 5th and I found my storage unit was opened and all my tools were stolen They don't even care about your stuff find another different place I don't recommend it please read it I don't recommend this place if you have some stuff there get it out or you going to lose it don't use this place I'm warning you..... read more

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This place has great customer and wonderful service. The storage units are in wonderful condition. Tasha was amazing with help me find the right size storage space for a good price. read more

Te-Aunna was a superstar on our day of need! She got all 3 of our cars stored, no easy task as she was a trainee working solo that Sunday. However, if she didn't know the answer she got right on the phone and got it readily - she was friendly, helpful and determined to make it all work. Couldn't have asked for better service. read more

The manager is amazing, so helpful, kind and made the whole process stressful and quick...thank u tasha

if I could put 0 stars I would this place did not do anything for my unit i tell them that theirs rats in my stuff leave droppings all over and found where they were coming from, they said they had a look in it but when I came back they did nothing but two little traps on the piping they had hanging around the unit but the hole they were coming from was still their open to the outside read more

I would certainly not recommend renting from this place. They treat their long term paying customers with raising their rent $10 every year you rent from them. I have a 5 x 5 unit (which im moving out of tomorrow), when i starting renting there I paid about $49/month along with $11/month for insurance they require you to get. The insurance i have is the least expensive insurance policy. They dont explain that until you are in the office finalizing the storage unit. Today, i am paying $80 in total for a teeny tiny 5x5 unit. What kind of place raises prices on their customers who have already dumped way more money renting to them than they'd like to think about?!?! Thats most certainly NOT how you get customers to recommend others to you. Not to mention they have terrible access hours which are the same as their office hours. Mon-Fri 6am-6pm and Sat-Sun 6am-5pm. Only open during the time most people work and close an hour earlier on the weekend. I dont want to have to wake up super earlier if i need to drop off/pick up something from my unit on a work day. They need to look at the way U-haul runs their storage units and take some effing notes because they know how to do it! TLDR: Public storage raises prices on you and has terrible access hours. Go get a unit at U-haul they are amazing! read more

Excellent customer service very helpful and handle the situation with the pricing that they were kind enough to explain so it all worked out so glad I came here read more

We recently rented a unit from this location. Justin was very helpful, quick, and curtious. We had a flight to catch, and luckily he helped us get in and out quickly. Would definitely rent this space again. read more

I had a very courteous and efficient experience with the manager (Raina) at the Normandy Park location. She was also very informative and kind over the phone, which definitely influenced my decision to do business with the Public Storage company! Cheers Derrick read more

This is my first time renting a storage unit ,Vivian was awesome, she helped me out tremendously ,got what I needed and more. If I could I would give her 10 stars I surly would. Sincerely Dan Heath read more

I am so incredibly frustrated with this place. It's been one problem after another and now I'm being told access hours will be changing from being able to access my unit until 9pm to 6pm. We access our unit almost daily for our small business and will now be forced to move everything out by end of month. It's going to cost me over $600 to hire a team to move everything for me by end of month. On top of this I got an oh well attitude from eveyone. read more

Had a very unique situation where I needed a large number of units in a hurry. I was in a bind. The staff at this location was very helpful. Specifically L'Tasha and Dayna. Was able to get into Seattle. Sort out my business and make a same day flight home. read more

Convenient location. Easy access. Natalie was very friendly, professional and knowledgeable. The whole experience was quick and easy.

Cheyenne was great, I needed to store a vehicle for month, she made it easy, great quick and efficient service! read more

The staff is great. The facility is good. My issue is with the rates. We have had our unit here for 5 years and never once had a late payment. On our one year anniversary, our rates went up $100/month. And they have continued to go up $20/year each year since then. I would consider us ideal customers, as we pay on time and only visit our unit a few times a year. Yet we feel like they are trying to price us out so we leave, which we are considering doing after this last price increase. I think often companies focus on bring in new business and forget to appreciate their loyal customers. Buyer beware, this might be a good short term location, but in the long run you will pay more than you plan. read more

If you put valuable stuff in the storage is going to be taken away they broke into the property they took all my valuables and the manager of the place never did anything they neglected broken gate cameras are not working and the door to go into my storage is always open unlocked and the insurance that I have doesn't even cover my lost and I'm still dealing with them all this happened six months ago looks like the insurance company doesn't want to pay...... I'd regret been renting there I lost 10 years of savings on Tools over $60,000 are gone... read more

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Tasha was super helpful, got me processed and into my storage space right away. She was also very quick to call and confirm the day that I booked online. Great service! read more

Tasha was super efficient, professional & very nice. I had a wonderful experience with her, I highly recommend this public storage!!! Thank you Tasha for your great customer service. read more

I would like to say thanks again to the store manager Linda for always being kind and perfesional. I received exceptional customer service from her. A unit at an affordable price plus good service! I would highly recommend this location to anyone looking for storage and/or supplies... Thanks read more

By far my favorite storage unit company. They were efficient in scheduling my appointment, getting the perfect unit for me at just the right price!! May I add also that TJ and Kimberly were two of the nicest and patient people I've ever had to meet with! Thank you public storage!!!!!!!! read more

Awesome location. Process was simple, fast, and easy! I set up a reservation online and they called me right away to make an appointment for my move-in. Came in, got straight to business with Dezi, whom was really helpful, friendly and outgoing; provided us some recommendations, brought us to our storage unit to see if it was a convenient size, reviewed all the policies and documents step by step, and answered all our questions. She even helped to make sure we got the gate code right. Great service! read more

This was my first time renting a storage unit. Tasha asked great questions and figured out that I needed LESS space than I had reserved. She saved me money by ensuring I only rented what I needed. She was pleasant, knowledgeable, and friendly. I had the unit rented and my stuff unloaded in less than an hour. Nice! read more

After being stressed out about my move and finding storage I called public storage, they found me a 5x6 at this location, I went in and the girl at the counter was amazing! She answered all my questions and never made me feel dumb for asking some things(I've never used a storage facility before). She guided me through everything with the most happy/ positive attitude. I'm am so beyond happy!! Katie, shout out to you girl! read more

Mauricia was awesome - helped us get all set up. Very reasonable rates and super close to the airport - extremely convenient.

We had about 24 hours to find storage for our camper in order to avoid paying rent for another month, at a facility where the rates cost an arm and a leg. We were skeptical given the short time frame we placed ourselves in. Thanks to Tasha, it all came together perfectly! The site is convenient, secure, and the terms are far more reasonable. It took all of forty minutes to secure the camper and complete the paperwork. Thanks again to Tasha for the exceptional customer service! read more

When I called around and checked out prices, this location had the lowest deals. Actually when I went in and looked at a unit, I was told that if I waited a few days, the rates would be lower on the web. That suited me fine. I don't recall that gentleman's name. But he was very helpful. When I return a few days later with the better deal, I met TJ. He actually walked me through the whole process and got me set. I had to wait at the counter, and there was an elderly man ahead of me. He was irate and very upset that he wasn't aware of his unit being late. TJ was great at trying to keep the man calm. Explaining that if the man had updated his information, then he would have received the numerous calls, letters and emails. That were sent to his old phone number, address, etc. All that doesn't matter, what does is that TJ didn't fold under pressure. He kept a smile on his face and was friendly the whole time, even when I personally wanted to butt in and tell the guy to call his bank, since it was obviously them who stopped the payment. Anyways. I stopped in today to update MY information and TJ was behind the counter. He was as friendly as the first day I met him and went over the top to ask me if there was anything else he could do. Nope. Had to go dig through my personal black hole all by myself. Unless he wanted to hold the flashlight. Which I actually think he would. Thank you TJ. I honestly won't store with anyone else but Public Storage! read more

Well I'm from Miami but I came to Seattle to move & I had to ship my car but on fortunately I could it move no more so I had to storage my car for couple days only with this unit so at the same time sorry I couldn't post a photo cause I only had a car spot. but I have to admit it there service it's absolutely amazing special this guy TJ. If u ever need good service at a storage trust me go through him his amazing guy his fast helping you find the best for your self. read more

Reserved a 5ft-10ft storage online for Sun the 10/04/15 at 1pm. I arrived 2 hrs early and was warmly greeted by Erin behind front desk. I explained I might need a larger unit because I had more stuff than I thought. She quickly looked up what was available and showed me an 8ft-10Ft which worked out great. She went threw all the ends and outs and made sure to sell me a lock because I forgot 1. The process was very quick and thorough which was great . Erin was very nice and efficient she should be the manager if she is not all already. I would highly recommend this place. read more