I rented a unit at 1st Ave Storage for close to 20 years, and management used to be great there (I believe Emmet(?) was the longtime manager there, but he left a few years ago). I just recently moved out, as things have gotten shadier and shadier around there. The security/safety around the building has become questionable, especially with the RV camp out back. With that said--the worst part, frankly, is the owner. Charlie is his name, and he basically refused the pro-rated refund that 3 people working at his facility ALL said I would receive. I did a speedy move out April 16, as the manager there told me I could get the pro-rated refund if I cleared my unit out asap, rather than wait until end of month. Great! Sadly, I never received the refund, and even thought the 3 different employees told me I should get it--Charlie apparently refused to follow through, telling his manager "we don't pro-rate". But... all 3 of your employees told me you do...!? When I asked to have Charlie call me directly, I was told Charlie said: "I don't talk to customers directly." I explained I would warn people on Yelp if Charlie doesn't bother calling me back, and his reply (through his employee, since he doesn't talk to customers): Fine, post on Yelp. Additionally, when I rented a U-Haul from them, the gas tank was not even filled. Apparently owner Charlie keeps just a quarter tank in there, claiming it's due to the RV camp stealing gas. But... he will penalize truck renters if they don't return the truck at exactly the maybe kinda quarter-ish level the tank had. Makes it real hard for truck renters to fill up ONLY the amount they use. Hmmm... SO... Be warned. Charlie the owner does not follow through, and frankly does not step up when he should. I moved to another storage facility that provided better rates in a more convenient location... and a safer location. I didn't realize perhaps the best benefit to moving: not supporting a shady owner. I'm giving 2 stars rather than 1 because of the years of good service I had when previous management was great, the place was more secure, and shady business practices didn't impact me. I guess owner Charlie's integrity was lost in parallel with the decline of the community around there :-\ Buyer beware--think twice before using 1st Ave Storage. read more

Kim who helped me get my U-Haul was very accommodating. I hope to have people work customer service just like her. She had me in and then out the door quickly. Storage facility could be much nicer other than that GREAT SERVICE. read more

Check out was over an hour late (I arrived early). Reserved truck given to someone else, needed to use a smaller truck resulting in extra loads and several hours of additional labor costs. Customer service agent was extremely rude. Truck was not road legal, as tire was under inflated and it was left to me to fix or not. read more

The stuff here are really amazing. Friendly and really helpful. Last time, I rented a 10-ft truck to carry my counter tops bought one block away. But unfortunately counter top werehouse was just closed when I got there. I returned the truck being frustrated. But the guy in the reception refunded me the whole charge because I didn't put any mileage. He totally didn't have to do that and I wouldn't complain. But that small good thing he did just made my day. Thanks! read more

Great customer service! Stopped in to move in a car load and Eric at the front desk was extremely helpful. He put in all the effort to help with my storage unit and even got on the phone to make sure I was being properly taken care of. Great company..thanks Eric! read more

I rarely review anything outside restaurants but this place needs praise. I Was in the process of moving but unfortunately my new condo was not ready and old space I had reached my last day to live. Always have driven by this spot on my way to work. Decided to see if I could park my belonging here for a month. Sure enough I could. Great price and affordable surprisingly being in the city. Young Gent that got me setup was really easy going, super friendly and hooked me up. Facility is nice and secure. I trust this place. Between the friendly staff and pricing I was sold. Helped me out when I needed a quick spot to store. read more

We were not happy to see that when we called ahead of time and spoke with Erik, he stated he had a unit for us at the location. We drove all the way from Marysville to find a unit downtown. When we showed up, this guy was on his cell phone, preoccupied, looked like he had a rough nite, and was smelling like booze. We were not happy! He proceeded to try and force us to get a unit that was not what we wanted. He kept having to run to the bathroom, sort of weird. When I told him that we were not going to provide any positive feedback, he laughed it off like no biggie...Nice, typical of Seattle. The owner of this facility should get ahold of me so I can tell the prick a lesson in how to run a business. Im sure he will not email me. read more

I came for the affordable pricing and will be staying for the incredibly friendly service. Every one of the three employees I've interacted with have been more than helpful and brightened my day. read more

Great customer service! Erik helped us a lot! Highly recommend this location!!! It's becoming harder and harder to get an easy service but this location is very cheerful and positive! read more

All around a great experience! I needed a uhual and storage unit last minute due to a quick move. Erik at the front desk was able to make this a smooth and painless process! The kindest part was Erik helped me move my items from the uhual into my storage unit, even though he was off at 5. Best customer service I have ever received!! read more

I was very impressed with how friendly and helpful the staff was. And how clean and tidy everything was. Not to mention the great price. I would highly recommend this storage facility read more

I needed a place to store my belongings. I had just left my husband and had just found out that he was cheating on me with three women. So i rented a Uhaul and hired moving help and got my stuff out and Chris was outstanding in helping get a place that was super big, and easy access. Thank you Chris, your marvelous... read more