First storage unit experience ever and it was easy to get. I signed up online because they had a…read moredeal. I downloaded the app for easy gate access which has worked fine. The size and value is great! Just what I needed.

This place will lure you in with a low rate and then raise it 30-40% every six months…read more Deceptive and unethical business model. STAY AWAY.

I've had to rent trucks for the past three weekends but this time I needed one closer to downtown…read more I did not even know this location existed until two days ago. It was the quickest and easiest check in that I have had. And the most knowledgeable and pleasant. Our rep was super helpful, kind and even went above and beyond our expectations. I can't say enough because it was such smooth transaction from start to finish. I've already told friends about how great this location is.

If I could give 0 stars I would. Pick any other storage / U-Haul in Seattle area. This place WILL…read moreNOT reserve your U-Haul even if you PAY AND RESERVE days before. They will literally give it away an hour before your arrival. We reserved a van and showed up at 7AM. She told us she gave it away "because she can" even though we had it reserved and drove an hour to get it. She said quote on quote "It's my rules and customers like you guys are HOARDERS thinking you can reserve a truck". (Whatever that means...). We tried to understand what she meant and told her we never were notified this and she said "I don't follow U-Haul I follow my rules". I asked her why and she said "this area is super sketchy so I want to get rid of my vans as fast as possible" (WTF?!). She had no solution and basically told us to F off, we ultimately went to a different rental company. Once again this site is very vocal about not following U-Haul policy and "make their own rules". I don't have her name but terrible person with terrible view on business and hates customers. BEWARE. Hope U-Haul checks it out as this woman / location is destroying the brand.

I only recently started using urban storage. today when I was there the office manager stated that…read moreI could only be there 20min. I said that I don't remember signing anything that said that I could only be there 20min at a time, and he pointed at me and said yes I'll show you and then said that I couldn't have food or drink in my unit because he saw a bottle of water that I brought with me. I told him that I would have to go over the agreement again and asked him to not point at me that I didnt want any trouble he was overly aggressive and said he didn't point at me and said I don't know what I'm talking about. I was there aboit 45min according to him and I was searching for a tracking numbe from the post office that I lost. I went to get a copy of my lease and he wouldnt answer the door. one star and maybe I'll change this review later

Chuck is the best! Very kind, patient, professional, respectful and friendly. He also gave me good…read moreadvice about best practices to avoid lengthy deposit returns, so I followed their advice for my proration, and appreciated them taking the time to help me with this. Also, I felt like my items were safe in storage, the facility was always clean. I used them from the end of February to April (checked out April 26, 2022). I love this place, I'd use them again, and Chuck is one of my favorite people. Sara A.

Received packages here for about 13 years the quality steadily declined…read more The owner, Jim, listed here quite frequently is exactly how he is portrayed. I wince watching him talk to customers. Anyone treat anyone like that in a work situation like that in Seattle evee. For a while I thought it was funny ish until I finally had it turned on me. Eventually over the course of the summer they lost five packages of mine that were reported as being delivered there, so whatever that means. The final straw was when I had to mail a legal document and unfortunately chose to mail it from there. Even though it went from Seattle to SeaTac it took a month to get there. Every time I would have an issue I just got to shrug and a sort of like apathetic mumbles that it was somebody else's fault. Props to the employees who can actually endure there. One guy has been there the entire time I've been going there and I just feel like holy shit... How can you put up with this environment? Also I hope you like Domino's because this place totally reeks like bad pizza from the Domino's downstairs. Finally found another package sending and receiving spot on the hill that is 25% cheaper and provides all the same services. Never moved on something that fast before! Much happier at the new place and the owner is cheerful and helpful.

UPS store 1425 Broadway in Seattle, Washington has the BEST CUSTOMER SERVICE, DJ, is professional,…read morecourteous, friendly and went beyond normal customer service, DJ is kind and friendly and DJ has a great staff, Suntash, and Javier, affordable prices, great products, I'm so grateful

Quick service, very helpful. Need moving trucks frequently for my business. Always have had what I…read moreneeded. Also, service for propane has been solid too. Good price and easy fill. Thanks West Seattle U-Haul!

Absolute trash, lying deceitful practices here. Do not use this place. See photo. I had to drive 10…read moremiles. 10 miles and they charged me 62 bucks. I did everything perfect and they charged me 5 bucks for it. U-Haul is a trash establishment.

Should've listened to the reviews. I got charged $273.08…read morewhen it was supposed to be much much less. They charged me a $117 fee for "fuel charge 18 Gals" (aka not filling the gas tank back to full) there's also a $30 fee for a "fuel service fee". I 100% filled the tank back up at the ARCO a block away with a $20 bill. I drove about 54 miles total off a full tank. They said that I returned it at 1/6th of a tank. Wow. The van had an average gas milage of 18mpg, the total gas tank held 25 gallons. Do the math. Driving 54 miles would leave it at a bit over 3/4 of a tank full. 22 gallons out of 25 gallons. (I used 3 gals of gas). IF I WERE TO BRING IT BACK WITHOUT REFUELING. But I did. So. The 1/6th doesn't even make sense if I didn't refuel it. Also just looking at the receipt again. It literally says the odometer reading when I picked it up and when I dropped it off. The difference? 52 miles. Wow. Yall. What? I'm currently waiting the 72 hours for this UHaul's response about the matter. Will update if anything gets worked out. Would love to get my money back. If you do decide to go here. Take photos of absolutely everything. Get names too I guess.

Karla helped me with a refund and she and her district manager were so amazing and understandin…read more I'm so thankful

I had an Amazon return to drop off this morning. I was fully prepared, with a paper print-out of…read morethe drop-off QR code. I waited in line for more than 10 minutes while the UPS clerk tried to print off legal documents for two unrelated groups of people ahead of me. He printed the pages off wrong, then, mixing up the pages, gave the wrong documents to the wrong customer, waited for the customers to figure out the mistakes, reprinted and resorted everything, and finally, after several false starts, succeeded in giving each customer whatever it was they came in for. Next there was a whole rigmarole for a family which needed passport photos. Although they clearly described what they needed, the UPS clerk seemed to refuse to understand that, although there were three people in the family, only two of them needed passport photos. Then the clerk took a break to stock the supply shelves. And then, finally, he came to me. It took literally less than 30 seconds for the clerk to scan my QR code and accept my pre-prepared box for return. WHY, WHY, ten or more minutes earlier, couldn't the clerk have simply asked "Is that just a drop-off? I can handle that for you right now."?? He could have said this to me, for instance, while the first customers were trying to figure out what was wrong with the incorrect, scrambled legal documents he had handed them. I was pretty much stuck with UPS for my Amazon return. From my treatment this morning, it's obvious to me that UPS does not value my time. The UPS customer service I got was disrespectful at best.

Have your employees scan people's packages before they leave out the door. Super unprofessional in…read moremy eyes that this would be a step missed, receipt asked for or not.

Though in an odd location the staff here at the time were super chill. Rented a Uhaul at the…read morebeginning of the day and needed to have it back by 2. Ended up turning it in about 2:20 and the guy was chill and didn't charge extra. Can't say everyone would do that but I'm grateful.

The uhaul corporate booking system screwed me over. I reserved a truck, it got delayed by a day…read more Then when I attempted to pick up a truck the next day they said they were booked for a month. Basically, if you want to schedule a uhaul on a weekend to move your residential establishment, uhaul is not reliable.

We contacted Beauty & Beast Movers in July 2024 with an imminent move from Seattle to Rochester,…read moreNY. Their service was excellent and their costs were transparent & very reasonable. Ben's communication, flexibility and personal attention to getting this move done were exemplary. We took a risk in hiring a new business, but our concerns were unfounded, as Ben did EVERYTHING he said he would. I would definitely do business with B&BM again should the need arise!

From the owner: Have a fun moving experience!…read more Whether you are moving just a few blocks away or across town, you can trust Beauty & Beast Movers to get your valuable belongings there safely and on time! We offer expert packing, cleaning & moving services to our friends all over the Puget Sound region. So if you don’t have time, energy or the muscles to pack, move and clean your place, let us take care of everything! Friendly, Affordable & Professional!

Absolutely fraudulent, sketchy and rude. We rented a U-Haul from these jokers. The amount on the…read morecontract was not what my wife agreed to on the app. Then, they attempted to overcharge us by 40 miles. I wish we'd taken a picture of the odometer when we left because it was not what they claimed the initial mileage was. The 1 star reviews get it right. The reviews describing incredible rudeness get it right. If you still insist on dealing with these con artists, document EVERYTHING. If you don't, you'll get scammed.

After 6+ years of paying a fortune for a 5'x10' unit (now $180/month, increasing to $212 as of…read more6/1/2023) it was time to move out. Arrived 4/25 with a rental vehicle to do so but the elevator was out of order and apparently had been for a few days. To avoid paying the next month's rent, we had to vacate the unit by EOD 4/30. When we called to check the status of the elevator that day, we were told it was still out of order. Our unit is located on the 3rd floor of a notably large building...at least 500-600 units. There is ONE elevator for the entire building and TWO stairwells on the far end of each side. Only one stairwell is accessible from the outside. Needless to say, moving the items out of the unit without an elevator would've required assistance of at least two other able-bodied people, which was not possible. Although we contacted management, sure enough, we were charged for the entire amount as of May 2. A classic example of a business causing their customer to suffer from what is their--and only their--mistake.