This place will lure you in with a low rate and then raise it 30-40% every six months…read more Deceptive and unethical business model. STAY AWAY.

Easy to sign up. App that manages your unit and payment. If you're ok with a unit not near the…read moreelevator, you can sometimes get a better rate.

Very clean and secure facility. The staff are friendly and were very helpful with my storage needs…read more When I outgrew my unit, I was allowed to upgrade to a larger unit, and they applied a prorated amount of rent from my old unit toward the new one. Occasionally the loading docks can get very busy on weekends, but otherwise access is convenient.

Great unit, easy to access, and the guy who showed me to my unit was helpful and friendly, but the…read moreperson working at the front desk got so worked up by my mom and I simply waiting in line while they were helping another customer and it was quite bizarre. I suggest they see someone for anxiety treatment because they started fully panicking when they told us they were helping someone else and we said that was fine and asked where to park. It was very strange and offputting and I do genuinely hope they are doing ok

Went by to view the space, but they were at lunch and I couldn't stay to wait for them to return,…read moreso I called and spoke with Vivian. She agreed to come in early the next day, before her shift even started, just to accommodate me, and was so kind, welcoming, helpful, and clear at explaining everything over the phone, as well as in person. And her patience....made me know that I had found the right place because I couldn't walk fast to the unit, which was nice and clean. The whole space made me feel safe being there, and knowing that my items would be secure there as well, with all the cameras around. Vivian, thank you for going above and beyond the call of duty!

I'm so glad we chose Secure Space Storage. We were treated so nice by Michael who is one of the…read moreservice Representatives at the front desk. We were greeted as soon as we arrived and he made us feel so welcome. The storage is clean, neat, and most importantly well secured. If you need a good, secure, clean, professional and trusted storage space, choose this place. You'll be glad you did.

Rented a 15' truck last week and was very happy with this company…read more Very easy to deal with and very clear on the costs. They even made recommendations to help save me money. Would use again!

It almost got a 5 star rating until the next day when I came in to put my stuff in my storage unit…read more Justin was so awesome the day before he went above and beyond. He was helpful and oh so knowledgeable he wanted me to be completely happy. Justin was not working the next day and there was an older gentleman name Jimmy (I believe) and when I walked into the office...he just looked up at me and stated rudely "our internet is down and it's going to be a while" --May I also add that he was on HOLD on the phone so he was just waiting not speaking to anyone... So I said I just had a question nothing to look up on the computer and then he said in a very curt fashion "It doesn't matter it's still going to be a while"...wait so you are telling me that you are on hold-not speaking to anyone and I have a question that you do not have to look on the computer for and you and I are just going to stare at each other (it was a quick yes or no based question, it didn't even require that much thought)?? Then I went to my locker and found that they had forgot to take their lock off my storage unit...so I went back up to the office (ish) and I just sat down in the chair until Jimmy was ready to his his job and take his company's lock off my unit so I could actually store my things in a unit I was paying for. He finally gets off the phone...and I blankly state that I need their lock off my storage unit...then he tries to explain why he was so rude (their internet had supposedly been down for hours and he was stuck on hold)....So you were stuck on hold and you were frustrated...I get it...very dramatic...but 1. don't treat your customers like garbage because you are having an off day...2. I stated my question was a yes or no...no internet or computer needed...just answer my question. If you come in make sure you are dealing with Justin...not this individual who clearly needs to be retrained.

I have used super friends twice now and I have only good things to say…read more The scheduling was easy and the 3 man crew arrived precisely on time! We did a walk through, we all got to work and got things packed up faster than I had anticipated. I have a giant glass reptile enclosure that I was very nervous about moving, but they understood the assignment and my reptile and her glass mansion arrived intact! They were so courteous, worked with precision and took care of my belongings. At the end they made sure I was happy and if there was anything else I wanted done before they left. Thank you so much you guys, you made my day and it was a pleasure working with you!

Ya'll be careful. The 2 guys were great but I was severely overcharged for 1 hour of work. Quoted…read more150 but charged 450+ dollars. Make sure you get your quote in writing or email/text.

I do not recommend using this storage facility. They' offer excellent introductory rates but will…read morerapidly raise your rental rates by large percentages. The late charges are also exorbitant. The property manager was polite until the move out after raising rent over $150 since move in. Then she told us we couldn't hold the door open for the movers. Rent somewhere else if you don't want to have to move again within a year to an affordable unit.

Always increasing rates. I've had my stuff at a few of these locations and they always suck…read more Think to yourself, and be honest: do you really need to store all this shit?

A few weeks back I moved my belongings to West Coast Self-Storage West Seattle. Huge kudos to…read moreHeather and Tracy for their exceptional service. They were both extremely knowledgeable, professional and friendly. Moving isn't easy but they made everything go smoothly, and therefore I'm super grateful. The storage facility is very clean, well-lit and easy to access from the West Seattle Bridge. Their app is also a big plus. I definitely recommend this facility if you need a storage unit.

Easy to reserve and move in. That's where it ends. You must buy insurance. Need to change to a…read morelarger unit 1/2 price for 1st 2 months includes 1/2 monththen late fee (understandable) except it's made more because of difficulty logging in and no tech support then because you're late you can't log in to pay via the website - why? Then another late charge because when you call, you get VM & they don't call back.

I only recently started using urban storage. today when I was there the office manager stated that…read moreI could only be there 20min. I said that I don't remember signing anything that said that I could only be there 20min at a time, and he pointed at me and said yes I'll show you and then said that I couldn't have food or drink in my unit because he saw a bottle of water that I brought with me. I told him that I would have to go over the agreement again and asked him to not point at me that I didnt want any trouble he was overly aggressive and said he didn't point at me and said I don't know what I'm talking about. I was there aboit 45min according to him and I was searching for a tracking numbe from the post office that I lost. I went to get a copy of my lease and he wouldnt answer the door. one star and maybe I'll change this review later

Chuck is the best! Very kind, patient, professional, respectful and friendly. He also gave me good…read moreadvice about best practices to avoid lengthy deposit returns, so I followed their advice for my proration, and appreciated them taking the time to help me with this. Also, I felt like my items were safe in storage, the facility was always clean. I used them from the end of February to April (checked out April 26, 2022). I love this place, I'd use them again, and Chuck is one of my favorite people. Sara A.